Switching creative cloud versions to STU/EDU Version

Question

I want to do the same thing.  My current subscription is fully paid, and will time out on 10th May.  I would like to change it to a teacher edition since it's a better deal.
I can't find any information about how to go about doing this, so I tried a chat, and was told that I would need to cancel my current subscription and then buy a new one.  I then found an FAQ with the same information.
Next I tried calling customer service (here in Japan, in Japanese), and was told that I would need to buy the new plan with a different Adobe ID to avoid "strange connection problems".  Is this in the least bit true?  Why on earth would I have to use a different Adobe ID just to renew my plan once it has been cancelled?  Surely this can't be the case.
I'd really like to know the official line on how to change over an account like this.  There must be a lot of teachers who took advantage of the special deal but now want to change to the academic version for a lesser but still substantial discount.

Answer 1

Hi Thorf13,
We understand that you want to buy the Stu & Teacher edition of the Creative Cloud, which is cheaper,and we would love to offer you that too, However it is needed for you to order it on the new Adobe ID, Ideally which is not your current ID, as per instructions on the website you would need an email address ending  with (.edu extension at-least in the states, not sure about it in Japan).
but if that so much of an issue, we can cancel the Subscription and wait for a 72hours for it get cancelled completely and then we can replace the same order again in Stu&Teacher Ed for you on the same email add.
Again this is what my understanding says, I would request you to go through this link: (as for me its a language barrier to understand it)
http://www.adobe.com/jp/education/student-eligibility-guide.html
Hope this helps,
Nitin