Switching from single app to educator...

I purchased a single app license and then (upon realizing there was an educator version) switched to the educator license. Will I be charged twice?
Thanks.

Hi David,
I can see that you have got two different subscriptions under your account . As per the initial statement that you have mentioned in your question that you only need the Student & Teacher Edition , I have cancelled the single subscription for you and refunded the amount back to you as well.It would take around 3-5 working days to get back into your bank Account .
Please do let us know if you have any other query as well.
Cheers,
Kartikay Sharma

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Thinking about switching from single-app to full CC. Is it possible to switch back at a later date or am I committed to a year of full membership?

Hi there,
I'm currently paying for Flash but it looks like I may have to use Photoshop and After Effects too, so I was thinking about switching to the full plan. However if I don't end up needing Photoshop or After Effects is it possible to downgrade my membership to single-app in the future?
Thanks in advance!
Dan

Be sure to select the MONTHLY subscription so you may stop the subscription at any time and not have to pay a penalty for cancelling a year's subscription

How to switch from Single App subscription to Photoshop Photography Program offer?[was:Subscription]

I am Subscriber of Photoshop CC for one year, paying a monthly fee of EUR 12, 29. May I change my subscription in order to get the advantages of your latest special offer (ending 31.12.13), and if yes what do have I to do and what do I have to pay in case I would change the subscription?

bob frost wrote:
The email I got from Adobe today (after they had converted my old subscription to the new one) says that renewal next year will be at the "then-current price of this offering".
Bob Frost
The terms I see on the web is not written that way this is what is see
Renewal
After the first 12 months, we will automatically renew your contract based on the current price of the offering.
Adobe sales can not give me anything in writing of what the actual renewal price will be in dollars
"the current price of the offering" This current special offer is till December. 31, 2013 and will not exist at renewal time> It hard for me to believe that the price will remain $9.99 for the rest of my life though I am 72.

Switching plan from Single app Plan to Photography Plan

I just switched my plan from single app Photoshop $19.99/month plan to the Photoshop & Lightroom $9.99/month plan because I don't use everything on the larger plan. My original renewal date was in either June or July. Will I be charged fees for changing my plan today?

HI Sarah,
I checked your account information. No, you will not be charged fees for changing the plan. You are continuing to use the same product but at a cheaper rate. Enjoy using the software.
Thanks
Scott

HT204266 How do I switch from German apps store to US store?

How do I switch from German apps store to US store?

sc00845 wrote:
I have the same issue. I followed the instructions and successfully changed to the US store but my App Store and iTunes still accesses the old German one and so I cannot find or download US app store apps.
Do you meet the following requirements: 1) have a valid billing address in the U.S., 2) have a credit card billed to that address or an iTunes gift card purchased in the U.S. and 3) are you physically present in the U.S.?
If you don't meet all of those requirements, you can't purchase from the U.S. Store.

Moving from single app subscriptions (x 2) to annual Complete plan

Hi,
I'm a freelancer on a tight budget and, up until now have only had InDesign and Muse on a month-by-month plan as I did not regularly need Muse and it was more cost effective if I could only subscribe on the months needed. I have just got a new client who now works in the latest version of Illustrator and I need to upgrade to the full Creative Cloud Complete package.
However, my subscriptions/payments for InDesign and Muse only went out yesterday and the day before. I have been told on the Adobe chat that there will be no refund or concessionary discount for the first month to prevent me having to pay out £45+ TWICE in one month. (As most freelancers will know, budgets are very tight lately!)
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I would be grateful if someone from Adobe could look into this for me to see if anything can be done please?
Many thanks.

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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Hi, I recenly upgraded to the full creative cloud membership from a single app subscription of Illustrator last month.
I opened an illustrator file today from the single app installation and recieved a warning that I no longer have access to the program. Do I need to delete this version of illusrtrator and re-install from my new creative cloud suite membership? Or is there a way to register the current downloaded version of Illustrator with my new full suite subscription?
Thanks for the help

Hi bella1439402,
You don't need to uninstall illustrator from your computer.
You can simply launch the program ---> it will give you a pop up that your subscription is expired or the trial is expired ---> in the same window there will be a button 'License this software' ---> click on 'License this software'
---> Sign in with your Adobe Id on whihc you have the full creative cloud subscription ---> your subscription will be activated.
You can install rest of the products.
Thanks
Kapil

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Hi Nora,
You can upgrade a single app Creative Cloud membership to complete Creative Cloud membership from 'My Account' . Please check this document for details: Manage your membership | Creative Cloud
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I currently have a single app membership paid month-to-month (29.99) for InDesign. I want to switch this to the annual option paid monthly ($19.99) but can't seem to find a way to do it. When I manage my account and try to "Switch Plan" the only option I am offered seems to be the full Creative Cloud membership.
Is there away to switch this without having to cancel my current membership and signing up again?

Please contact Adobe Support at Contact | Adobe who shall be assisting you in assessing the eligibility & to choose the best option for you to benefit you.
Regards
Rajshree

Switching CC single-app programs?

Want to switch my CC single-app InDesign to CC single-app InCopy. Can I do that?

Hi Mub
Welcome to Adobe Forums.
Please specify whether you have CC single app InDesign monthly or annual subscription.
I would suggest you to check the below mentioned link for any subscription cancellation:
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
You may also contact our support here http://adobe.ly/yxj0t6
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Gurleen

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It is not happening consistently, but several times the audio playback on my iPhone 4 (iOS 5.1.1) has switched from the new Podcasts app to the Music/iPod app with a simple stop and start using the button on my headphone. Anyone else experiencing this?

I've had this issue with all sorts of apps. Sometimes when pausing playback in Safari/iTunes etc. and then restarting it will start the Music app. Don't think it's an issue with this app in particular, but rather with the background audio API. Part of me suspects that the app is being killed to free up RAM, so the OS defaults to the music app.

How to upgrade from single app to complete?

How do I upgrade from "Creative Cloud single-app plan — annual - Illustrator" to "Creative Cloud complete plan — annual"?
Please help. I need to use Photoshop and Flash.

See http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html#main-pars_text_2
"Change to an annual membership or a full Creative Cloud membership"

Want to change from Single app plan to Photography plan. As usual 24/7 chat closed.

I currently have Single App plan but want to change to Photographer when renewal date comes around which is 21st Nov 2014. The 24/7 support it seems is never open. Anyone any ideas. Does one simply cancel the old and start afresh.

Thanks for your response.
When do I cancel and restart? My year commitment on Single App is up on 20th of this month I believe. If I cancel old and restart new today, will it wait until the final day of agreement to actually make the change? Am I going to get stuck somewhere in neitherland and not be able to access PS? What about time differences around the globe? I live in asia at the moment. Why is it so hard to have a simple change procedure like you have for upgrading to Complete CC?
You guys must know how frustrating this is. Seriously, why are you so remote from your customers? What is wrong with email? I can talk to companies like Amazon for example and have a reply to a simple email in hours, why not Adobe??? And going by what I see on the web, the issue with your chat facility has been ongoing for months. What is going on with your company???
Michael

K8N Neo4 Platinum 7125 - Switching from Single to Dual Opti - Startup Issues

My problem is the following:
I switched from Winchester 3200 single core to Dual Opteron 170.
The BIOS indicates it reading the both cores with the ACPI lingo.
I did patch the driver according to AMD with their specified download.
Now, when I start up the computer, I have to restart several times to get it to run but it does run although later locks up either when not in use or after an hour or so of gaming (mech warrior mercs) ???
I have checked the power supply voltages and they are as indicated in my profile, but I am wondering if the power
supply is not the problem. I know opterons' require a little more umph than normal single cores and this one is 4 years
old.
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I would really hate to reinstall windows if it just a power supply issue.
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Civitas

Quote from: Civitas on 11-December-07, 03:28:29
Reinstalling the operating system seems like awful lot of work if its the power supply.
But I appreciate the advice.
This rig is about 3 years old. I will probably wait until I have some time to do this.
What drivers do you think I need to get the USB function again for now?
Thanks.
Civitas
"Reinstalling the operating system seems like awful lot of work if its the power supply."
Get a decent PSU and re-test 1st, here can be found good PSU suggestions.
https://forum-en.msi.com/index.php?topic=112039.msg836246#msg836246
"What drivers do you think I need to get the USB function again for now?"
Just delete them from device manager, then windows should detect and install them automatically.

Converting from single app subscription to creative cloud

Just converted account to CC. Was told I had to download DW6 , would lose DW5.5 with cancellation of the single app subscription.
Did so- and it seems to be a standalone installation. Can I confidently uninstall 5.5 and move forward?

Hi BLM-GLX
Absolutely. You can now use the features of CS6 Suite.
Adobe Creative Cloud™ is our most comprehensive creative solution ever, giving members access to all of the CS6 desktop software plus additional services, new tools and rich community features. In addition, Creative Cloud members will receive continuous upgrades and updates to all products and services as part of their membership.
Benefits of joining the Creative Cloud
All of Adobe Creative Suite 6 and more
Exclusive features and product updates as soon as they are available (free upgrades)
Sync, store, and share
Get up to 100 GB of cloud storage
Access and share your work wherever you are
Publish apps and websites
Design and host websites
Create for the iPad without writing code
^Ani

Switching from single app to educator...

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