Switching provider and subsequent charges

Could somone please clarify contract cancellation charges for me? We have been with BT for five years now, so our initial contract has finished and each year it has been continued. However, thanks to someone 'hacking' into our phone line, we incurred a bill of £250 which BT has declined to refund. Anyway, because of this and a gross lack of concern for a good customer, we have decided to switch provider. As a result of this we are now being asked to pay a charge of £96 because we are still in contract. So far we have received mixed comments by friends and family,on whether this is correct or not so would appreciate any advice. We begrudge paying BT another penny after what's happened. Also, we used to get emails letting us know when it was time to renew, we've not had a thing for several years! It's very annoying!

I guess you're on an auto-renewing contract with penalties for early cancellation. These were outlawed by Ofcom from 31 December 2011 but any already in existence may still carry early exit penalties until the end of 2012.
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IPad 2 switched off and not charging after iOS 7.1 update

iPad 2 switched off and not charging after iOS 7.1 update. Pls help me. I have tested my charger. Its working in another device. But my iPad 2 is not charging with other adapters too. What to do??

Hello, 92.romil.
Thank you for visiting Apple Support Communities.
I would make sure you are using an Apple branded cable with your iPad. If you are, the troubleshooting steps in the article below may help. The steps listed below for the iPhone and iPod still apply to your iPad.
Resolving issues
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue is persists, please contact Apple Support.
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Cheers,
Jason H.

My MacBook Pro is not switching on and my charging light is very dim green

Hey ! My MacBook Pro is not switching on. I was trying to charge my iPhone through the lead attached to the MacBook. I suppose the iPhone charging lead might not be a original. Hence it kept saying that this accessory will not work. So I took it out. As soon as I did that my mac switched off and it would not switch on again. The charger light went really dim green. It usable is more brighter. I've waited for a while. It's not switching on. I was trying to do smc reset but I suppose if I'm doing it right it's not working. I was reading online and I didn't find much help. I live in Pakistan so I can't go to apple store. Please tell me a solution !!?

    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
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HT5312 I had missplaced my Ipod Nano. Finally found it however had since changed our server provider and subsequent email address. I was able to change the email on my Iphone but unable to change on Ipod as it no longer exists. How can I sync it prope

When I connect my Ipod nano my automatic itunes account is using my old email address. This address does not exist anymore and even if it did I have forgotten the password. How am I able to update the idtunes account to be my current one and sync all the new stuff I have downloaded from my Iphone or on my laptop?
any ideas please
Dapette

Hi bsavino2,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iTunes Store: Changing account information
http://support.apple.com/kb/HT1918
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Cheers,
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TS1559 My phone switches off and says charge! Even though its 30% charged

My phone dies when its 30% charged

Your problem is that you purchased your phone from a non-official source. When you do that, & you don't even live in the country you purchased the phone in, you're basically on your own. Apple won't help you, & neither will any of the authorized sources in India or Dubai.
Sorry, but you're on your own here.

Switching provider from BT BB Anywhere

I am very nervous of switching provider and am not sure in what order to do things. I want to keep my mobile number,change my BB supplier and change my landline to my new supplier. Having read some of the messages I am worried about losing my BB connection when I start requesting migration/porting codes from BT.
Any advice gratefully received.
Sally

Whats a double SIM please?
AQ.
"Welcome to Royston Vasey - You'll never leave."

Satellite A300D-15B - Switched off and charging issue

Hi
I have a Satellite A300D-15B, running Windows 7 32bit, which bought quite recently used. I have encountered a couple of problems which I hope someone can help me with!
Firstly, the day I got the machine, it switched suddenly, but turned back on immediately and seemed to be ok. Afterwards, 3 weeks later (saturday 2nd July) I was installing some software when I got a virus warning from AGV, within a few moments the machine again turned off suddenly. Unfortuanetly this time it would not turn back on and the charge/AC supply lights would not come on. After doing some research I found that disconnecting the BIOS battery and dissipating the power enabled me to turn the machine on. Is there any known issues which could be causing this?
Secondly, once I had got the laptop to turn on after the sudden shutdown on staurday, I have found the charger still wont register as being plugged in unless i use the folling procedure.
1) diconnect the mains fuse cable from the transformer block
2) remove the battery
3) plug in the DC jack
4) reconnect the mains cable to the transformer which causes the mains light on the laptop to turn on.
5) reconnect the battery
The laptop then charges normally, I am using it to write this post.
I have to use this process everytime the machine is unplugged from the the mains or charger, which is irritating and also a worry that there could be big problems on the horizon.
Any help would be hugely appreciated.
cheers
John

Hi
I upgraded it to 7, the first time it shut down was the first time it was switched on after the recovery disc had been used. Could that be an out of date driver on original settings? Then upgrading to 7 giving similar problems?
I upgraded to 7 not a fresh install, which I never usually do.
The charger is a genuine unit not a 3rd party, I won't use them as I've had issues in the past. I'm just concerned it's a mainboard problem given the shutdown and subsequent strange charging behaviour. Do these have EEPROM's in the chargers and maybe clearing the CMOS has caused a recognition problem?
Cheers
J

Applications are mentioned free, but when we start downloading one dollar is charged in my credit card, but only for the first time when i switch on and use it for the first time one dollar is charged. and from next application it is free. why?

Applications are mentioned free, but when we start downloading one dollar is charged in my credit card, but only for the first time when i switch on and use it for the first time one dollar is charged. and from next application it is free. why?

Kindly inform any email id or toll free number to contact apple for your below answer, Mr.King_Penguin
About receiving my credit card being debited for Free App Store Application downloads,
It should be within a few days, but it might vary a bit by bank/provider :
I am in India, if the bank don't refunds , what to do?
Rajagopal.pngr :- It is only a holding charge, it is not a permanent charge. If it isn't refunded within a few days or so (and it quite possibly won't be over a weekend) then you can query the charge with Apple.

Hey, I broke my iPhone 4 screen when I change it my phone start to turn off while my battery reach the 25% when I connect it to the charger it switched on, and the battery percentage is around 25% so it's the time for a new battery, or I need to calibrate

hey, I broke my iPhone 4 screen when I change it my phone start to turn off while my battery reach the 25% when I connect it to the charger it switched on, and the battery percentage is around 25% so it's the time for a new battery, or I need to calibrate it? thank you

There are no user serviceable parts in an iPhone. Since you
made an unauthorized repair to your iPhone, you will have to
seek assistance elsewhere.
Google or ifixit.com may provide some direction, but you can
get no help here per Terms of Service. Sorry to tell you this,
but it is what it is.

A few days ago i small piece of plastic got stuck and subsequently fell out the charger hole of my ipod classic, although it still connects to itunes and syncs itunes says it has synced but there is nothing on my ipod! Nothing seems to work! HELP! :/

A few days ago i small piece of plastic got stuck and subsequently fell out the charger hole of my ipod classic, although it still connects to itunes and syncs itunes says it has synced but there is nothing on my ipod! I have done this a few times and nothing seems to work! HELP! :/

Transfer all of your content to the computer:
Tunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
http://support.apple.com/kb/HT1848
Then try turning the device off and on again. I'd leave it off for 10-15 minutes, but that is up to you:
http://support.apple.com/kb/HT1430
If the item is still there, you may need to restore the device:
http://support.apple.com/kb/HT1414
Hope that helps . Worst case scenario, you may need to write into iTunes support to see if they can also help!!

My Iphone 4 only charges when is switched off and it's not recognized by Itunes and Mac

Hello guys!! Please help me if someone knows what should I do. My iphone was working perfectly so far but a couple of days ago it stopped charging, its not charging neither with the a/c adapter and with the usb through my pc. It says device not recognized.. Today I had my iphone switched off and tried to see if it was charging and actually it was! But it didn't show that it was actually charging (the battery icon with the bolt didnt appear..but after 3 hours it was fully charged..but this happens only when its switched off..so i cant connect on itunes and i cant charge it while its turned on!! If someone knows please help!!!!!
I tried different cables and different computers and nothing. I can't restore because it's no recognized...
Thanks a lot!!

Hi, my iphone 4 was working fine a couple of days ago, but suddenly i plugged the device to my laptop and after a while i realized it wasnt charging, i have tested on a lot of computers but i got the same issue, even on a mac but its not detected.
So finally i turned off and after a while i realized the phone was fully charged, at least i found a temporary solution to this problem but its really anoying to switch off to charge the phoen, if you solve this problem please let us know, apple should fix this problem.
As you can see there is no charging logo when the phone is connected

I have an IPod 2nd generation I bought from a pawn shop. It worked for a day but now when I try to charge it, it keeps switching back and forth from the large full screen icon of a low battery and a lighting bolt below to the blue screen with the apple s

I have an IPod 2nd generation I bought from a pawn shop. It worked for a day but now when I try to charge it, it keeps switching back and forth from the large full screen icon of a low battery and a lighting bolt below to the blue screen with the apple symbol in the middle. I had it on charge all night but still dead.

Try here.
iPod touch: Hardware troubleshooting
You may have a hardware problem.

I have ipod 4 touch. 3yrs old. when i plug in it isnt charging. it gets switched off after the charge gets over. then it charges and again switches on. dont know how to solve this problem.. please help

IPod 4 touch. 3yrs old. Not charging when plugged in. But charges when the battery gets drained. when battery gets over I keep it for charging. It switches on and doesn't charge.. Plz help!!;;

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

The iphone has been acting weird. my iphone doesnt charge whenever it is switched On. When I switch OFF the phone, it charges for 2 mins then comes back On and stops charging. I dont know what the problem is. trust me, the problem isnt from d charger

the iphone has been acting weird. my iphone doesnt charge whenever it is switched On. When I switch OFF the phone, it charges for 2 mins then comes back On and stops charging. I dont know what the problem is. trust me, the problem isnt from d charger. PLS anyone with any solution

@wetdro
If your device has been jailbroken during the warranty, Apple will not service it.
Maybe you missed that in this article:
Inability to apply future software updates: Some unauthorized modifications have caused damage to iOS that is not repairable. This can result in the hacked iPhone, iPad, or iPod touch becoming permanently inoperable when a future Apple-supplied iOS update is installed.
Apple strongly cautions against installing any software that hacks iOS. It is also important to note that unauthorized modification of iOS is a violation of the iOS end-user software license agreement and because of this, Apple may deny service for an iPhone, iPad, or iPod touch that has installed any unauthorized software.
copied from Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issu…

My iphone is switched off suddenly n then it wont b started it continously shows the apple logo then again switched off automatically and when i charge it so it was switched on and after a long time then it shows battery low and then its also show 4% batt

my iphone is switched off suddenly n then it wont b started it continously shows the apple logo then again switched off automatically and when i charge it so it was switched on and after a long time then it shows battery low and then its also show 4% battery what would i do im very tensed please help ...

Hello s0ha1b
If all you get is the Apple logo and it powering off, then the next step is to put your iPhone into recovery mode and then use iTunes to restore it. If you have a back up, then you can put that on there to once the restore is complete.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Regards,
-Norm G.

Switching provider and subsequent charges

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