Switching to a different fol

I have a zen stone with external speaker that creative sent me refurbished after I sent my new one back for repair after owning it for only 34 days. I cannot switch between folders. I plug it into the computer and there are 2 folders there labeled - my music and songs. I have it on shuffle and it will shuffle between both folders. I have checked the users guide and it says to push the mode switch to "skip folder "and release, that is what I am doing but it will not only play one folder, it keeps shuffling between both. Any ideas before I flush this thing!!!

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

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