SWN_SELSEN HTTP ERROR 500

Hello,
Does anybody know how to solve following issue ...
We have sheduled swn_selsen to send notifications to outlook.
Now we receive error HTTP 500.
Error when creating message
USER .... unable to determine telephone number
HTTP  error 500 when creating message.
=> the message with the telephone is not relevant we are not using sms and there is a telephone present in the user settings.
Thank you very much for your help.
Best regards,
Daisy Heremans

Hello Daisy,
The telephone is a red herring, ignore it. Sounds like you have not activated all necessary services, have a look under prerequisites in the online help:
http://help.sap.com/saphelp_nw70ehp1/helpdata/en/ee/a80b404b2b1e07e10000000a1550b0/frameset.htm
Cheers,
Mike

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