Swollen battery not being replaced by Apple

I have macbook with swollen battery, quite dangerous since the casing of the battery is coming down, so when I keep it on my lap, it is not flat anymore. Battery is woking, and I have taken great care over the years to keep the battery charged/discharged cycle going.
I spoke to Apple support and they said they need to get it checked with service center and they will replace it. I went to service center, and the service personnel said I need to have Apple talk to them directly!!! So, I could not get anything done at the service center.
I then spoke to Apple support again on phone and now they say, since the computer is outside 3-year window, we understand that it is dangerous, but we like you to pay for the battery replacement!! I have to pay for the replacement of battery that is functional!! I certainly do not want to pay for battery because I have a working battery, but Apple refuses to replace it even though it is dangerous to use!!!
I am quite certain this is wrong from Apple, please advise what should be done.
Thanks.

Yeah the batteries being swollen aren't good at all....but you will have to pay for something like that for any company really. It's not under warrenty so yes u will have to pay for service charge. It's either that or get a new laptop.
The battery isn't "unsafe" if it's swollen. It swells to reduce built-up pressure, which yes bends the case. But you have to understand that companies don't give out free things for repairs all the time. It's like me going to ford with my '06 focus and saying my gasket went...replace it for free pls...but they will laugh because i'm out of warrenty.
On the other hand I hope you get something resolved.

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Posts requesting ideas for replacing a battery get replies warning folks away from any battery not sold in an Apple store,_ and yet_ the batteries bought from Apple get horrendous reviews (2 out of 5 stars based on 749 reviews).
So... why should I lay out CDN$159 for a battery that will be lousy and will be bringing me repeatedly back to an Apple store? So what if it has a one-year warranty? Is this just Apple's way of provoking us into buying a new notebook?
I've also noticed that, among batteries bought at Apple by people posting to this forum, some are Sony and some are SMP, and some people have had bad experiences with Sony and some with SMP. And if one is better than the other, but Apple sells both, how do I make sure I get the better one? Which is the better one? How does Apple choose which to sell? Why does it choose lousy batteries? Are the batteries lousy, or are they not being charged or cycled or calibrated properly? Can so many people be so bad at calibrating their batteries?
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Here, for your comments or criticisms, are what I've found listed for the MA896LL outside of the Apple site:
1) www.canada-batteries.ca: Apple A1175 Lithium-Ion, website claims it's compatible with MA896LL [even though the MA896LL came with a lithium-polymer battery], 1-yr warranty, 30 days money back, brand new, "manufactured by High-Capacity power products" (is that a description or a company name?), 5800mAh, 11.1V, CDN$119.00
2) www.pcwith.com: li-poly, 11.1 V, 60-watt-hour, brand new, 24-month warranty "100% New original battery . NOT Refurbished ,NOT Replacement ,NOT Used ,NOT COPY ! Tested Fine !", for MA896LL, US$78.99
3) "Battery Heads" via amazon.com: TechFuel® 6 Cell, Battery for Apple MacBook Pro 15 inch MA896LL Laptop, "Battery Storage Capacity: 5600 mAh / 60 Wh, Voltage: 10.8 volts, Chemistry: Li-polymer; This TechFuel® battery has a one-year limited warranty and a thirty-day money back guarantee when purchased from Batteryheads", US$69.95.
4)www.attuu.com: Li-polymer, 10.80Volts, 5600mAh, compatible with MA896LL, 1 year warranty, 30 days money back, US$105
5) www.power-battery.org: MA896LL replacement battery, brand new, 10.8V, Li-Polymer 1 yr warranty, 15 days money back, US$114.62.
6) www.bestezonlinestore.com: battery for Apple MacBook Pro 15" MA896LL [3rd Party OEM Compatible[ (CS-AM1175NB), 10.8V, 12-month warranty, 5800mAh, no info on whether lithium-ion or li-poly, US$62.00
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My MacBook Pro came with a lithium-polymer battery. Can the battery be replaced only with another Li-Poly, or can I put in a lithium-ion battery? Apple's offering is li-poly.
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Hi Apple Maddened.
Yes, it is frustrating and there is no simple solution, I'm afraid. The Apple batteries for these models themselves seem to be very variable in quality and it is pretty clear that not many of them make the "300 cycle / 80% original capacity" mark that was claimed for them, unfortunatly.
My own reservations about buying or recommending cheap batteries from unknown, or previously unheard of, internet supplies lies primarily in the "safety" area. Bad lithium batteries can be dangerous commodities. They can burn down not just your computer, but your house.
For me, this wipes out most of the cheapest options, but it leaves a number in the "a bit cheaper than Apple but from well regarded , manufacturers / suppliers" range.
Looking at a few of the ones you mention:
1) - "Canada Batteries" sounds like a "reputable" local operation at first glance, but I see when I look at its web site that it is actually simply an internet order company for which the only address given is a supposed warehouse in New York! My bet is that this is simply a more palatable name / front for a SE Asian direct selling organisation. All MBP batteries are Lithium Polymer versions of Lithium Ion batteries. They have to be to fit the case! I wouldn't worry about the difference in name, but I would wonder if I was going to be able to genuinely exercise warranty claims or sales returns if necessary. The fact that it uses different nominal voltage and capacity figures from the original batteries makes me wonder a bit, too. My gut reaction would be to steer clear.
2) pcwith - clearly another S E Asian internet operation - see http://pcwith.com/about_us.html This one at least provides a Canadian contact address as well, but many of the reservations about "Canada Batteries" also apply
3) "TechFuel" - very little real information available. "Battery Heads" seems to simply operate out of an office suite in Utah. Very cheap. (Too cheap to be any good? probably. I'd be wondering about these actually being "seconds" , or perhaps batteries that have been on the shelf for too long and are effectively "past their use by date" - Lithium batteries don't take kindly to being stored for long periods without use)
4) www.attuu.com Not so cheap, may be worth a try. Probably also simply a US "office" for a SE Asian supplier. Require you to pay shipping for any warranty claims etc. Add US $8 charge to cost for shipping = $113US - cheaper than the Apple offering in Canada by $45 but only $16 less than the price in the US Apple stores! If you have any dealings with anyone in the US, given the strength of the Canadian $ at present, you might be better placed simply getting someone to buy you a genuine Apple one there!
(and so the list goes on).
There are at least two better known brands of replacements that are available at prices somewhat cheaper than Apple's Canadian price, and which have known reputable companies behind them, that may be worth considering.
The first are the offerings from "Newer Technologies". These are sold through OWC, who have a very good reputation with Mac users to uphold and aren't going to risk it for the sake of a few dollars. Newer Technologies themselves are also a long standing Mac supplier of things like processor enhancements and the like. The OWC $US price for the Newer battery is $99. Shipping is extra, but you are still talking a similar price to many of the "less known" names that you mention. I see Newer Technology also have dealers in Canada - see http://www.newertech.com/inter_resellers.php
The other "better known" supplier are "FastMac" - see http://store.fastmac.com/productinfo.php?productsid=3
These are claimed to be US made and I have no reason to doubt this. They also cost $99 and I've seen reports from people who have been happy with them (and one from someone who was not) , though I do doubt that their actual capacity is really any greater than the original.
I'd be inclined to think about the Newer or the FastMac battery if you don't want to buy another Apple one. They might not be as cheap as some of the others (though cheaper than your Canadian Apple ones), but in both cases we know they are genuine operations, with genuine reputations to defend.
My own guess, though, is that the performance of these better known batteries may not be much different to the Apple ones either. The fire scare that occurred with Lithium batteries at about the time the MBPs were released, coupled with the huge recall that Sony had to make as a result, means that these batteries were designed conservatively, sacrificing longevity for safety , I suspect.
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Yes, the price is a bit of a kick when it occurs after only 18 months (my own experience with my first MBP battery) . In Australia at present the Apple offering still costs an outrageous $199AU ($185US) despite the increased strength of the Australian dollar against the greenback, but even at this price over eighteen months it runs out at about 35 cents a day - a small price to pay for portability, less than the cost of a single cigarette, and probably less than the difference in the price of the additional electricity needed to run a desktop instead!
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All up, though, there is no simple answer to your original questions. If I were you, I'd stick with either an Apple battery, or with one from one of the two other better known makers I mentioned, but I wouldn't be expecting any of them to last more than 18 months or so at a "health level" where you can depend on them.
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Swollen battery in Applecare that Apple won't replace

I've got a Macbook Unibody which is still covered under AppleCare, and I discovered that the battery has swollen and became slightly bigger, enough for the battery cover not to close properly. The battery has only 200 cycles and is still on 84% capacity, and I have AppleCare until November 2011, so I thought it was a battery defect and took it to my local Apple reseller. (no Apple stores here yet )
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The problem here is that you are relying on a third party's service. Swollen batteries are not all that uncommon. While people sometimes have difficulty getting a replacement if their warranty has expired or if their battery has gone beyond it's standard cycle count, in your case neither applies. In almost every case that this has happened where the cycle count was low and the machine still under warranty, Apple has replaced these batteries. You may not have a local Apple store, but you should give Apple a call:
http://www.apple.com/support/contact/phone_contacts.html
Explain your situation to them as well as the unhelpful support from your local reseller. Typically, they can mail you a new battery.

Swollen battery not being replaced by Apple

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