Symantec Endpoint Protection 12.1 and Peopletools 8.53

Question

Hello,
We're currently enabling virus scan for PT 8.53 with Symantec Endpoint Protection (SEP) v12. However, we are unable to configure it correctly. Our set up looks like this:
* PS webserver is insatalled on server 1, this is where we configure the virusscan.xml file
* SEP 12 is installed on a separate server, server 2. client and SEP manager is installed on this server.
* OS is Windows 2008 R2 64-bit for both servers.
May I know if  anyone here have successfully used SEP for scanning attachments?
Unfortunately, as per oracle, only symantec scan engine was verified to work with peoplesoft, other versions are still not tested to work.
another question is, what should be the value for the virusscan.xml parameters below?
    <Provider>
     <name>SymantecManagementClient</name>
    <class>psft.pt8.virusscan.provider.GenericVirusScanProviderImpl</class>
    <icapversion>ICAP/1.0</icapversion>
    <service-name>/SmcService</service-name>
    <policycommand>?action=SCAN</policycommand>
    <address>server2</address>
    <port>8014</port>
    <disable>false</disable>
     </Provider>
we've mixed and matched the available service names from server 2, but we are still getting the error below:
Sep 10, 2013 11:14:19 PM psft.pt8.virusscan.ICAPClient connectAndCheckOptions
INFO: Input OPTIONS Header = OPTIONS icap://server2:8014/SmcService ICAP/1.0
Sep 10, 2013 11:14:19 PM psft.pt8.virusscan.ICAPClient connectAndCheckOptions
INFO: OPTIONS recieve header= HTTP/1.1 200 OK
Date: Tue, 10 Sep 2013 15:14:19 GMT
Server: Apache
Allow: GET,HEAD,POST,OPTIONS
Content-Length: 0
Connection: close
Content-Type: text/plain
ICAP header = ICAP/1.0 200
Sep 10, 2013 11:14:19 PM psft.pt8.virusscan.ICAPClient scanStream
SEVERE: Unable to connect to the Scan server SymantecManagementClient; Reason = CONNECTERROR
Sep 10, 2013 11:14:19 PM psft.pt8.virusscan.VirusScanProviderManager scanStream
INFO:  Scanning completed using provider = SymantecManagementClient Provider classname = psft.pt8.virusscan.provider.GenericVirusScanProviderImpl
Sep 10, 2013 11:14:19 PM psft.pt8.virusscan.VirusScanProviderManager scanStream
INFO: Finish Scanning Request.
port 8014 is the client communications port for SEP and its the only port that gives us a response (INFO: OPTIONS recieve header= HTTP/1.1 200 OK..etc), when we try other ports we get a "SEVERE: Unable to connect to SymantecManagementClient" message on this line.
Hoping for your responses, thank you in adance for your help.

Answer 1

Hello,
Just to give an update. We were able to make this work but we used Symantec Protection Engine for Cloud Services instead. Also, for anyone having problems with the parameters - we used the exact same parameters listed in Peoplebooks or on the delivered virusscan.xml file, just update the IP address. We also saved the xml file on both the Portal.war and PSIGW.war directories.