Symantec System Recovery 2013

I am trying to learn how to use Symantec System Recovery 2013 so that I can become familiar with this product as we are using it. Part of my job duties are to ensure that backups are being back up successfully. Having said all of that, my superior asked me to take home a trial version of SSR 2013 so that I could learn it.
I am running into an issue, and I have asked Google about the error but I'm not getting anything in the way of help. The error message reads, "Info 6C8F1C25 unable to connect to windows snmp service"Open SSR2013 > Tasks > Options > SMTPWhen I have finished typing in the information (below) and click "Apply" I get the error message. Naturally, I opened up the Services window, and set SNMP trap to auto and manually started that service. The error message persists. Not sure what else I am doing wrong other than I think it...
This topic first appeared in the Spiceworks Community

Hi pwiekier,
Can you find any warnings or errors related to this ?
I suspect this is a third party service conflict issue.I recommend you to perform a clean boot to have a troubleshoot.
Please follow these steps to perform a troubleshoot:
1.Search "Msconfig.exe" from the start menu
2.Choose "Services" item
3.Choose "Hide all Microsoft services " and choose"Disable all"
4.Click "OK" and Restart
And then check this service ,if the issue disappeared, it is a third party service conflict issue.
We can make a further analysis by enabling the third party service with dichotomy to find out the culprit.
Best regards

Similar Messages

HP System Recovery DVD incorrectly formats hard drive (WIN Vista HP SP1 64-bit 510141-001)

HP Pavilion DV4-1225dx
Vista Home Premium 64-bit
AMD Turion x2
I had previously posted the issue as "HP System Recovery Fails on new HDD", however it appears that the reason it is failing is due to incorrect formatting of the hard drive:
Went to purchase the oem HDD @ Tiger Direct (Hitachi 0A56415 Travelstar 5K320 Mobile Hard Drive - 2.5", 5400 RPM, SATA 3G, 250GB, 8MB Cache) but found it was out of stock. I purchased the suggested replacement (WD Blue 320GB Mobile Hard Drive - Designed for everyday computing - 2.5", SATA 3Gb/s, 5400RPM, 8MB C...)
I have attemptted the System Recovery several times each failing with errors. But after each failure the HDD is found to be incorrectly formatted as documented in the following link:
System Recovery Fails on new HDD
hp G71-340US WIN 7 HP 64 Bit
hp pavilion dv4-1225dx VIsta HP 64 Bit
hp pavilion zd7000 WIN XP Pro
hp pavilion xv886 WIN Millennium / WIN XP Pro
hp deskjet 6980xi
hp pavilion xt236 / ze4200 WIN XP Media Edition

Slolearner,
After doing a little research, I believe your issue may be related to your new hard drive being an AF (Advanced Format) drive. Please see "WD Scorpio® Blue™ SATA/PATA Hard Drives", which indicates your WD3200BPVT may an AF drive.
Please see "Cannot Recover the PC after Replacing the Hard Drive with an AF Drive (Windows 7 and Vista)" for information on this subject. While this document isn't for your specific computer, it is generic enough that it applies to your situation. If you wish to use your HP Recovery Discs successfully, you may need to purchase a non-AF drive.
If your computer boots into Windows, please see "Identifying an Advanced Format Hard Drive" to download and run the HP Advanced Format Hard Drive Information tool.
If it is an AF drive, please see "Preparing Advanced Format Hard Drive for Windows" and "Improving the Performance of an Advanced Format Hard Drive" for more information on the subject and possible steps to be taken to resolve your issue.
Lastly, it may be necessary to follow Paul_Tikkanen's advice and install Windows Vista from a Microsoft Windows Vista installation disc as follows;
+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
If you can still read the 25 character Microsoft Vista product key on the bottom of your PC, you can make your own plain Vista installation media and use that to at least get the OS on your PC.
Here is how to do that if you can read that key:
Please click on the link below, click on the Windows Reinstallation Guide [27-07-2013] pdf link on the upper left of the page and then read the instructions for doing this starting on page 302.
http://philipyip.wordpress.com/dell-community-forums/
+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
You may also consider purchasing a copy of Windows 7 and installing that instead. Windows 7 SP1 has much better support for AF drives than the previous versions of Windows.
Please click the white KUDOS star to show your appreciation
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HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Windows Server 2008 R2 System Recovery Options - No disks!

Hi,
I have a Windows Server 2008 R2 VM running on CITRIX XenCentre v5.6 SP2.
The XenCentre host is a HP ProLiant DL 580 G7.
The VM's C:/ is hosted on a SAN which is controlled by DataCore SANSymphony-V PSP2.
I need to perform some work to resolve an underlying issue with the 2008 VM which requires me to perform a 'System Recovery'. When I do this however I am presented with the attached screen shot which lists no drives to repair.
Looks like 'Load Drivers' is the way to go but what drivers am I supposed to load? Xen drivers? DataCore drivers? Generic drivers? anyone know?
This topic first appeared in the Spiceworks Community

Hi,
You mentioned that “The System Writer is not showing up when I view vssadmin list writers.”
you may reboot the related services or re-register the writers, please refer to:
How to Re-register Volume Shadow Copy Service (VSS) Components on Windows 2008/Windows 2003.
http://www.symantec.com/business/support/index?page=content&id=TECH70486
Best regards,
Jeff Ren
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System Recovery Fails on new HDD (HP-DVDs, Vista Home Premium 64-bit, DV4-1225dx)

I have a Pavilion DV4-1225dx that had a hdd failure. VISTA Home Premium 64-bit.
Went to purchase the oem HDD @ Tiger Direct (Hitachi 0A56415 Travelstar 5K320 Mobile Hard Drive - 2.5", 5400 RPM, SATA 3G, 250GB, 8MB Cache) but found it was out of stock. I purchased the suggested replacement (WD Blue 320GB Mobile Hard Drive - Designed for everyday computing - 2.5", SATA 3Gb/s, 5400RPM, 8MB C...)
The HP System Recovery DVDs runs for over 12 hours and fails. CTOERROR.flg
ChkErrBB.CMD: Detect some error during PININST_BBV
ChkErrBB.CMD: Check C:\system.sav\logs\BurnBootWarn.log
Besides a video driver not installing I found:
C:windows\system32\Drivers\enecir.sys has not been found
The System Recovery is formatting the HDD incorrectly. After the Recovery failure the HDD shows as:
C: 38.8 GB free of 58.0 GB
E: 2.02 GB free of 12.9 GB
hp G71-340US WIN 7 HP 64 Bit
hp pavilion dv4-1225dx VIsta HP 64 Bit
hp pavilion zd7000 WIN XP Pro
hp pavilion xv886 WIN Millennium / WIN XP Pro
hp deskjet 6980xi
hp pavilion xt236 / ze4200 WIN XP Media Edition

Hi:
If you can still read the 25 character Microsoft Vista product key on the bottom of your PC, you can make your own plain Vista installation media and use that to at least get the OS on your PC.
Here is how to do that if you can read that key:
Please click on the link below, click on the Windows Reinstallation Guide [27-07-2013] pdf link on the upper left of the page and then read the instructions for doing this starting on page 302.
http://philipyip.wordpress.com/dell-community-forums/

Reinstallation of PS CC trial after system recovery

I installed PS CC trial on Dec 21, 2013. After a system recovery PS is gone. I find no way to reinstall in the open trial time.

Run the Creative Cloud Cleaner Tool and reinstall everything.
Mylenium

How do I restore backup swm files created during system recovery from external hard drive

Good day,
I was facing some problems with my laptop (HP Envy 17 3D Notebook with windows 7 home premium, 64 bit) and I had to return it back to its original state using system recovery.
During the process I was asked if I want to back up my data. I have chosen to backup my data in the flash drive. Once the process has completed and my laptop is to the original state, I tried to recover my backup but it tells me:
The version of this file is not compatible with the version of windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.
If i click run as administrator it tell me:
Windows cannot find 'F:\Backup_2015-04-29 143842\Restore.exe'. Make sure you typed the name correctly, and then try again.
there are files labeled like backup.swm, backup1.swm, backup2.swm. I can't open these files or do anything with them. In a text document it lists all the files it apparently copied. It is only a list of text, nothing else.
any help will be greatly appriciated.

Hi @Jef35,
Welcome to the HP Forums!
It is a superb place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that while doing the recovery back to factory you opted to backup your personal files and would now like to know how to restore them .
Here is a link to HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
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If this resolved your difficulty please select solution provided to enable other posters to locate this information more easily.
I hope this helps
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Error message: this computer is not supported by the system recovery media.

I replaced a bad samasung hard drive in my Pavilion dv6z 3200 with a Seagate Momentus XT 750 GB 7200RPM SATA 6Gb/s 32 MB Cache 2.5 Inch Solid State Hybrid Drive ST750LX003 and when trying to restore Windows 7 64 bit OS get the error message "this computer is not supported by the system recovery media"

Is the new hdd at least as large a capacity as the original? Can be larger capacity, but sometimes smaller will cause error.
Enter BIOS by tapping F10 key. Is all system info intact/complete?
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System Recovery Kit for dv7-3165dx fails to restore factory image to replacement hd

I'm posting this wall of text here in case someone else has any suggestions before I contact HP Support to see what options they have.
My attempt to recover the factory image to a replacement hard drive in an HP Pavilion dv7-3165dx notebook is failing. An error occurs when SM.exe is trying to merge the WIM files. The SSRD.Log shows an error:
SM, 13, Set reference file fail
after that, SM.exe displays this message when run from a command line:
SM, Failure, Can not load imagex 1 from src WIM file
The following are the symptoms that the Recovery Manager displays on the screen.
The Recovery Manager reads the two DVDs and after a few seconds, it pops up an error message:
Reducer
C:\RM\Image\TempBASE.WIM was not found.
The message has on "OK" button that when clicked on, closes the message window.
After that, nothing happens. No disk or DVD activity for over an hour. The mouse moves, but no key presses have any effect, including CTRL-ALT-DEL. You can use the mouse to move the Recovery Manager window around, and there is nothing hidden behind it. Clicking on the Recovery Manager Back, Next, or Cancel buttons produce no response at all.
The only option at this point is to hold down the power switch until it powers down.
When the power is turned back on, the hard drive boots and Recovery Manager displays a message that incorrectly claims "Recovery is complete" and has a "Click Finish to restart" button. After clicking on "Finish", it reboots but since the System Recovery did not actually complete, all it does is display:
BOOTMGR is missing
Press CTRL+ALT+DEL to restart
Before attempting the recovery, the notebook passed all diagnostic tests.
The 2x2GB memory cards, which still have HP stickers on them, were tested with Memtest86+ V5.01 and completed over six passes in over seven hours with zero errors.
The replacement 500GB HGST Travelstar Z5K500 drive was tested with gsmartcontrol. The SMART status showed no errors in the past with over 400 hours of power-on time. Both of the SMART short self-test and extended self-test tests were run, which it passed without any errors.
The HP System Diagnostics from the Startup Menu were run on the memory and hard drive and they passed those tests without any errors.
While waiting for the HP "System Recovery Kit for Consumer Notebook (3 Disks)" Software Part Number 599357-001 to arrive, both Fedora 21 64bit and Windows Vista 64bit were successfully installed on the harddrive.
Both System Recovery DVDs were read on different machines without any errors. This System Recovery Kit supports the notebook's System Id which is 3638, so they appear to be the correct discs.
Now a list of workaround attempts that were suggested.
After the Recovery Manager failed a few times with the same error message, some googling came up with other users mentioning the "TempBASE.WIM was not found" error message. I tried these suggestions that I read about.
Run KillDisk to fill the HD with zeros.
Running Recovery Manager after that failed with the same error message.
Run the CyberLink Recovery Discs Utility (sp44645.exe).
Running Recovery Manager after that failed with the same error message.
Installed Windows VISTA 64bit again and upgraded the BIOS from F10 to F13.
Running Recovery Manager after that failed with the same error message.
Try only using a single 2GB memory card to see if it was a 64bit problem.
Running Recovery Manager after that failed with the same error message.
The BIOS does not have an option to change from AHCI mode to IDE mode.
I don't have a Windows 7 OEM install disc and am trying to avoid spending $100 to buy one.
That is when I decided that it is not a PC hardware problem, but a problem with the HP System Recovery Kit. Here are the details of what I think the Kit is doing.
After running Recovery Manager and getting the error message, instead of just re-booting and letting the "Recovery is complete" message appear, I re-booted with a Linux USB drive and inspected what was on the hard drive.
fdisk -l shows this:
Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: dos
Disk identifier: 0xa5dddc41
Device Boot Start End Sectors Size Id Type
/dev/sda1 409600 143013887 142604288 68G 7 HPFS/NTFS/exFAT
/dev/sda2 * 143013888 143833087 819200 400M c W95 FAT32 (LBA)
fsarchiver probe shows this:
[======DISK=] [=============NAME====] [====SIZE==] [MAJ] [MIN]
[sda ] [HGST HTS545050A7    ] [ 465.76 GB] [ 8] [ 0]
[=====DEVICE] [==FILESYS==] [=====LABEL=] [====SIZE==] [MAJ] [MIN]
[sda1 ] [ntfs    ] [<unknown>    ] [    68.00 GB] [    8] [     1]
[sda2                 ] [vfat    ] [SDV ] [ 400.00 MB] [   8] [ 2]
Running gparted shows about 200 MB of unallocated space before the sda1 NTFS partition. The rest of the disk is unallocated after the bootable sda2.
The sda1 NTFS partition has a \SSRD.Log file and an empty \RM\Image directory.
The sda2 FAT32 partition has the Recovery Manager application files in it:
/mnt/sda2:
total 400
-rwxr-xr-x 1 root root 15 Apr 9 23:36 SDV.FLG
drwxr-xr-x 4 root root 4096 Apr 9 23:36 SYSTEM.SAV
drwxr-xr-x 3 root root 4096 Nov 1 2009 BOOT
drwxr-xr-x 3 root root 4096 Nov 1 2009 EFI
drwxr-xr-x 2 root root 4096 Nov 1 2009 SOURCES
drwxr-xr-x 3 root root 4096 Jul 27 2009 TOOL
-rwxr-xr-x 1 root root 383562 Jul 13 2009 bootmgr
The SOURCES directory has boot.wim, and the TOOL directory has all the programs, like Reducer.exe and SM.exe, in it.
After shutting down the Linux system and rebooting, the Recovery Manager then boots from sda2 and displays the "Recovery is complete" message and "Click Finish to restart" button. During this process, it removes the sda2 partition and marks the sda1 NTFS partition as the active bootable partition. When the PC restarts, all that is left is the sda1 NTFS partition with the empty C:\RM\Image directory and the SSRD.Log file, so there is no BOOTMGR to boot with.
The SSRD.Log file logs the tasks that the Recovery Manager performs.
The Recovery Manager runs some initialization tasks and then reads the two System Recovery DVDs. It then calls MergeWimFile which runs SM.exe and starts to merge BASE.WIM with the other BASE*.WIM files. SM.exe merges 20 WIM files with log entries like these:
SM, Success, refName= C:\RM\IMAGE\BASE22.WIM
SM, Success, refName= C:\RM\IMAGE\BASE23.WIM
SM, Success, refName= C:\RM\IMAGE\BASE3.WIM
SM, Success, refName= C:\RM\IMAGE\BASE4.WIM
SM, Success, refName= C:\RM\IMAGE\BASE5.WIM
SM, Success, refName= C:\RM\IMAGE\BASE6.WIM
SM, Success, refName= C:\RM\IMAGE\BASE7.WIM
Then, with only two WIM files left, BASE8.WIM and BASE9.WIM, the log shows:
SM, 13, Set reference file fail
This must be when Recovery Manager pops up the "Reducer C:\RM\Image\TempBASE.WIM was not found" error message.
That narrowed down the problem.
I copied all of the WIM files and the TOOLS directory to a Windows 8.1 system. The two DVDs did not have any errors while being read. Running SM.exe from an admin Command Prompt with the same parameters that were logged in the SSRD.Log produced the same error message. There was an additional error message that appeared in the Command Prompt window:
SM, 13, Set reference file fail
SM, Failure, Can not load imagex 1 from src WIM file
and the TempBASE.WIM was not created.
SM.exe /? did not provide a help message. I could not find any documentation on the SM.exe command.
If I removed three of the WIM files, (BASE7.WIM BASE8.WIM BASE9.WIM) then SM.exe could create the TempBASE.WIM file, but it would fail while merging index 2 of 3 with this message:
SM, 11%, Merge index 2 of 3 Processing
SM, Failed, Export image failed
The TempBASE.WIM is 3,421,518 KB in size after that.
This is where I came to a dead end and cannot think of anything else that I can do. Maybe I'm missing something obvious, but it appears to me that there was some kind of error building this System Recovery Kit and it is not able to perform a factory install on this notebook.
ps
If I can figure out how to add an attachment, I will add the SSRD.Log file. If not, then ask and I will post it as a followup.

Downloaded Windows Assessment and Deployment Kit which contains the latest imagex program.
Running imagex.exe on the BASE7.WIM file on the second System Recovery DVD:
imagex.exe /info K:\PRELOAD\BASE7.WIM
ImageX Tool for Windows
Version: 6.2.9200.16384
Error opening file [K:\PRELOAD\BASE7.WIM].
The data is invalid.
The same error message is shown for BASE7.WIM, BASE8.WIM, and BASE9.WIM.
The other WIM files in the PRELOAD directory, BASE5.WIM, BASE6.WIM, BASE10.WIM, BASE13.WIM, BASE15.WIM, BASE17.WIM and BASE23.WIM, could be read by imagex without any errors.

Yoga 3 Pro - Accessing BIOS, boot menu and System Recovery

The following tutorial will explain the following topics
How to access the BIOS Setup
Choosing a boot menu
Start a system recovery
It is not the idea to explain every single option of the above, since many of them are complex and it would be too extensive for such a tutorial like this.
To execute any of the tasks above you need to press the button marked with the red arrow in the picture below:
Press the button when the Y3P is off! Use a small pointing device, I use the tablet pen of one of my Thinkpad tablets
Once you press the button you will be presented with the following screen:
Use the cursor keys to move up and down, press Enter to choose an option.
1) BIOS Setup
The BIOS is where you can get technical information about your device, as well to change boot parameters and setting up security passwords. Be very careful when changing certain values, since it can affect the way the Y3P works and/or affect performance and security settings.
Information Screen
It gives the hardware details of the Y3P, like CPU, installed RAM, SSD capacity and so on. This is a display only screen, no settings can be changed here:
Configuration Screen
Time and date can be changed in this screen. Furthermore to deactivate the Wireless LAN and enable the Intel Virtual Technology. If you plan to use Virtual Machine software in your Y3P this setting must be enabled
Passwords can be set up in this section. Secure Boot settings can be changed here.
Primarily designed to protect users from rootkits and other malware attacks by blocking unauthorized executables and drivers from being loaded during the boot process, it must be deactivated if you plan to install Linux or having paralel operating systems
Boot Screen
Boot modes can be selected in this screen, you can disable booting from a USB stick or from a network for example
2) Boot Menu
This option is useful if you have Linux installed (using managers like LILO, GRUB, etc).
If you only use Win8 or higher there 's no much you can change.
3) System Recovery
This option will allow you to restore the system to either its factory setup, or to a previous backup done within Windows
A factory set up will leave the Y3P as it was shipped from Lenovo your private data and installed apps and/or programs will be wiped out. So make sure you have an external backup before such a reset

OK article. Doesn't answer my questions.

Troubleshooting System Recovery Problems

A System Recovery is a useful tool to return your Windows 8 tablet back to factory defaults. However, what do you do when the System Recovery isn't working!?
A full System Recovery can be a lengthy process as there is a lot of data being transferred. Patience is the key, as a full Recovery can take two to four hours to complete.
For more information check out HP's Troubleshooting HP System Recovery Problems for Windows 8. This document will help you get your Windows 8 tablet back up and running.
TIP: If you are planning on using the System Recovery make sure that you do not change or delete the HP Recovery Partition as that will make all but impossible to Restore your tablet using the HP Recovery Manager.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
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I work on behalf of HP

Have you created this disc on your own or you use original toshiba disc?
Do you use it for the first time?

System Recovery didn't finish and now I can't log into my computer. Help please...

My touchscreen was not working so I tried different steps to fix it and still nothing. So I did a System Recovery and still nothing..So then I did a System Restore to completly wipe everything out back to factory settings...and after I did it I tried to turn my computer on and it won't even go to login with my password it just says Windows did not install properly please restart and install again. I tried phoning Hp support but my warranty is up and I can't pay the 109.00 dollars for a year's worth of phone support and the tech guy nows exactly how to fix it but he couldn't help me can you believe that @#$*...So basically my comp does not work at all...if anybody can help I would so appreciate it...thank you...

SInce you already did it, make sure you have nothing but the keyboard/mouse dongle plugged in and do NOT connect to the internet via wired or wireless and redo a full System Recovery, that should resolve this since something died midway in the last recovery.

I have had to do a system recovery on my desktop computer. In re-installing iTunes, I am told that I have two libraries. How do I access the old one.

I have had to do a system recovery on my desktop computer and it was 'wiped'. iTunes had to be reinstalled. However, I can't access my old library. I am told that there are now two of them. I need to get to the old one.

I had to wipe my computer clean and I had backed up my I tunes on an external hard drive, but I also had all my music on my Ipod. Now that I reinstalled Itunes, it can't locate all my music that I have on my ipod. Did you find a way to do this? Please help if you have a solution.
Thanks

How do I restore backup1.swm files created during system recovery from external hard drive.

On my hp dm1 with windows 7 In full detail, this is what I did. I clicked to do a system recovery, it asked if I wanted to backup the files, I said yes. It said it backed up my files on the external hard drive. I continued the system recovery. It set my computer back to factory settings. I tried to recover my backup, it acted like it was restoring the files and showed them going into the c: area in a folder. I open the folder and it says the folder is empty. I hit properties and the folder contains 10mb+ of data. I go back into my LaCie drive, there are files labeled like backup.swm, backup1.swm, backup2.swm. I can't open these files or do anything with them. In a text document it lists all the files it apparently copied. It is only a list of text, nothing else. Have a 12 page research paper in these back ups that is due in a few hours so any help will be greatly appriciated.

@Daniella1985,
If the standard procdure of locating the program launcher (a .exe file) on the first backup media (disk 1 or the external storage device) is not working, then you can manually extract the files using 7-zip.
7-zip can be found here.
Once 7-zip is installed, open it and navigate to the first .swm file of the backup. Right-click the .swm file and select 7-zip>open archive. Once that opens, it should reveal the contents of the .swm files. If the file contains something you want to keep, you can either extract each invidual file or extract the entire directory. If you want to extract each individual file, highlight the desired file and click the extract button at the top. If you want to extract the entire directory, make sure no items are highlighted and click the extract button at the top.
This is a manual process and it can be a large task depending on how many files were backed up, but it is one method to get the backedup files when the standard procedure is not working.
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Can I replace internal hard drive using only my system recovery disc?

Hello Everyone and thank you so much for your help!
I have a Vista Desktop and have determined that I need to replace the hard drive.
I am hoping that I can set the jumper pin on the new hard drive to primary, remove the old drive, install the new drive and turn on the computer with the System Recovery (SR) Disc in my DVD drive, boot off of the SR Disc, and run the SR. Will this work or am I just dreaming?
On thing that might cause issues is that the original hard drive is 640GB, and it is no longer available, so the new one I have is 500GB..Everything else about the 2 drives is the same. Old drive: WD6400AAKS, New Drive: WD5000AAKS.
Thank you extra much for any advise you can provide!
Cindy
P.S.. In case it would be helpful to know why I think I need to replace the hard drive...in the mornings when I go to turn the computer on, the hard drive activity light never flashes even a single time and the computer doesn't boot. Through trial and error I have figured out that by doing this:
1) removing power from the computer
2) disconnect then reconnect both connectors to the hard drive
3) reconnect power to the computer
4) depress the computer On button
that the computer will boot and all is good for the day. However, I turn off the computer at night and the next morning have to follow the above procedure. Only removing power from the computer for 30+ minutes does not work, it seems to be necessary to disconnect the hard drive connectors.
This all started at the same time I got a virus on the computer that I was supposedly able to remove.
I have done the following to try to resolve the problem with no success:
1) Ran the diagnostics and passed all Tests, tests say hard drive is okay. (day 1)
3) Cleared the CMOS by removing the battery on mother board (day 1)
2) Did a System Recovery (day 2)
3) Ran Boot.exe /FixMbr (day 3)
4) Ran Boot.exe /FixBoot (day 4)
5) Ran Boot.exe/rebuild bcd (day 5)
I am thinking I must also have a virus on the boot sector that did not get written over when I did the System Recover...but I am a novice computer geek, so I know I could have missed something. :-)

Its easy Pal! You check your HDD first but not in the way you did. Just follow the steps with your old HDD.
1. Try a clean install(delete the partitions while installing OS) of other OS like linux or XP or Windows 7.
2. If it works properly the your HDD is OK.
3. Then work for some days with the OS installed to check the condition of HDD.
4. If any problem happens then you need to buy a new one or if its recently bought, go for RMA.
5. If there is no problem, then do a clean install(delete the partitions while installing OS) with your Vista Recovery.
6. Use a Better Security with MSE/Avira/Trand Micro
For Replacing with a different HDD, you must consult nearest HP Service Point for the change in your hardware configuration, so that they will register with Microsoft with the new HDD.
Note: Give the old and new HDD to HP Service Point employee.
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HT1473 Is it possible to sync the content on iPod Classic to iTunes? My computer crashed and I don't have a backup after system recovery.

My computer crashed. I did a system recovery. Is it possible to sync content from iPod to iTunes? I do not have a back up of my iPod content. I downloaded a lot of CDs individually to iTunes library.

and this one:
https://discussions.apple.com/docs/DOC-3991
Regards.

Symantec System Recovery 2013

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