Synaptics touch device suddenly freezes in IdeaPad Flex 14

Hi everybody,
I have an IdeaPad Flex 14 and frequently when I'm working on it, the synaptics touch device suddenly it freezes and the mouse arrow disappears from the screen. When this happens only the "right click" keep working but I can't move the mouse to another position. I have to deactivate-activate the synaptics touch device from the keyboard to put the mouse working again. This is so annoying and I want to know if there is a solution for this or the Synaptics touch device is damaged.
Thank you!

Once the screws are removed under the angular feet the back comes of the laptop.
Glad you've been able to have the confidence to get the back of the laptop. I guess you thought what I thought, the base inards will fit anything from 13.3" to 15.6 using little more than different length ribbon connectors. Fitting it in a 11.6" device may be possible although the hard drive may have to SSD.
I find it hard to believe you need to remove 24 screws to remove the HDD, and 24 to go back afterwards. Had a play with Ubuntu 14.04 using VMWare player myself, although for some stupid reason it didn't prompt for a user and password during the install leaving me only able to use the guest account to log in. I clearly need 8GB of RAM and an SSD to make a smoother VM experience of Ubuntu and another VM install to save my settings.
Certainly worth taking the back off to have a look.

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  • IdeaPad Flex 15D no virtualization option in BIOS 94CN07WW (AMD APU A6-5200)

    Lenovo IdeaPad Flex 15D (AMD APU A6-5200) does not have virtualization option in BIOS version 94CN07WW. What this means is if one wants to run for example Virtualbox, then one would only be able to vitualize a 32-bit operating system, instead of either a 32-bit or 64-bit operating system. However, a similar model Lenovo IdeaPad S415 Touch (AMD APU A6-5200) does have the SVM option in the BIOS to enable or disable virtualizing 64-bit operating systems. December 22, 2014 8:00AM CSTWhen I  called Lenovo technical support, I initially spoke with someone who sounded as if they were from the Philippines, which is fine if they are knowledgable, and their english is fluent. Unfortunately, when I explained the technical situation, he had no idea what I was talking about. After he checked with in Level 2 quite few times, he said that the motherboard doesn't support virtualization... So, I advised him that I've been in the IT industry for 10 years, and while admittedly I don't know everything about virtualization, I have some level of knowledge on the subject having worked in all positions from Level 1 Technical Support to Systems Engineer. Hence, I proceeded to explain how virtualization is a dependency of the CPU, not the motherboard. One would of course need to have a motherboard that is compatible with the CPU in order for the computer to work at all. However, one may buy a CPU without virtualization extensions and plug it into a motherboard, or one may buy the same CPU with virtualization extensions and plug it into this same motherboard. As well, I invited him to look at Intel or AMD's website for further information on this while we were on the phone so I could help clear up any questions he had on the matter. While he didn't appear to review either website, he checked in with Level 2 again, and suggested we check forums to see if a work around exists. I quickly explained there is no work around to this type of problem, and the resolution would be to put a request into engineering to have a BIOS update pushed out that allowed enabling/disabling SVM by default. After checking in with Level 2 once again, he said if it's not an option in the BIOS, then the computer doesn't support it. I advised while this statement is something I already knew (not to mention painfully obvious at this point), it's not a technical limitation of the hardware, as the CPU supports it. The root cause is that toggling SVM enabled/disabled wasn't designed in the BIOS (i.e. this needs a BIOS update to come out to fix this problem). We briefly talked about a warranty event, how from my past experiences sometimes when one submits a laptop to a vendor and gets it returned, it comes with a BIOS version that is later than originally submitted, or one that is not available for download from the vendor website. However, he wasn't really for this idea, as I didn't have a hardware fault per-say, and I wasn't interested in insisting one a warranty event as it was frankly a low probability event to have this outcome, and it wasn't what I wanted out of the conversation anyway. So, after he checked in with Level 2 again, he said he can call me back after he investigated some more. I advised him that a call back is useless if he is the one calling me back as we already know the problem, resolution, and who would need to address it. After he began to stutter, and make incomplete sentences that made no sense, he put me on hold to check in with Level 2 again (yes he checked in with them this many times). When he came back he claimed I said earlier in the conversation that the option to enable it was available so I should just go ahead and do that. Given that this guy frankly didn't know what I was talking about to begin wtih, and now is telling me something that never even happened in the conversation, I pretty much had enough of the lack of knowledge, and customer service I was receiving, so I asked to speak to either a supervisor or the next level of support. Thankfully he transferred me to his supervisor, who sounded like he wasn't from an outsourced call center, as when I explained the situation he understood me the first time, and spoke clear and articulate english. After a very brief discussion about what he was reading from Lenovo forums and a BBB complaint similar to my inquiry, we came to the conclusion that it would need to be a customer courtesy request to the engineering department to request the SVM option become available via a BIOS update. So, with my case number in hand, I said despite him not being able to promise me the outcome I desired, he at least got the issue in front of the right people, which I appreciated. Long story short, it would be just simply really awesome if Lenovo could push out a Happy Holidays BIOS update that would allow me to enable SVM on my IdeaPad Flex 15D.  Thanks for reading.

    I came across this issue a while back also. However, with the quickly-approaching release of Windows 10, there's another problem that I consider far more important (it is also related to the BIOS, go figure). There is no way to enable/disable Execute Disable Bit in the BIOS. Due to this, I have been unable to upgrade to the Windows 10 Insider Preview, and I fear that this will be the same case with the final release. This issue apparently affects lots of others as well. It is interesting to note that the Flex 15D drivers page no longer says that a BIOS update is not available for the laptop... It doesn't give any info about the BIOS. Get with it, Lenovo!

  • Touch devices - list-based control scroll and drag distinction

    Hi,
    I am wondering how Flex is able to distinct between a touch scroll of a list-based control and a touch drag event of an item in the list on a touch enabled device.
    Unfortunately I am not able to test this issue here right now, since I have no touch device running AIR 2 or Flash 10.1.
    In my application, I have a number of DataGrids. On touch devices, I want the user to be able to scroll the list without using the thin scroll bars, but also want to enable him/her to drag list items.
    Anybody out there with an idea?
    Thank you
    LLD

    Welcome to the discussions, JCEIV!
    Just a few pointers that may help:
    AirPort Utility 5.5.2 is the latest version of that application. Is the AirPort Extreme running 7.5.2 firmware?
    Did you connect an ethernet cable from your computer to one of the LAN <-> ports to make the configuration changes on the AirPort Extreme? +I just don't trust wireless for any type of important configuration changes or settings+, but you may disagree.
    After you update the AirPort Extreme, you can disconnect the ethernet cable and move back to wireless.
    If the AirPort Extreme does not restart correctly when you update it, you may need to perform a Factory Default Reset to clear out any old and possibly corrupt settings. It's a hassle to have to reconfigure everything and reenter all the data, but I know of no other shortcuts.

  • Touchscreen on Ideapad flex 15

    Hi, I've just bought a Ideapad flex 15 and the touchscreen isn't working. Does it need activated in some way or should it just work straight out of the box? Thanks

    I took this in to a shop, and two technicians tried to solve the problem to no avail. One of them did as suggested, and uninstalled the touchscreen driver under Mice and other devices, but that only disabled the mouse touchpad.  So it was reinstalled, and the driver for the touchscreen under Human Interface devices was reinstalled, but none of it helped, and I still lack the touchscreen capacity I had before.  I cannot scroll except on the side ribbon, and I cannot use the touchscreen to zoom in and out, which I could do on Windows 8 and 8.1.  So it seems there is no new Lenovo driver for the  IdeapadFlex 15 that is compatible with Windows 10.  I am told to wait and see, and to hope that Lenovo addresses this problem.  BTW, I previously had two Microsoft tech people remote control my computer to fix this, and they both failed.   I am disappointed with Microsoft and Lenovo.  Any computer that was bought within the last couple of years fitted with Windows 8 should upgrade no problem to Win 10. 

  • Touch pad suddenly locked...

    When I was using my notebook, the touch pad suddenly appeared locked, and I have no idea what button have I pressed to make the touch pad locked... If anyone know how to unlock the touch pad, please teach me!! My notebook model is Hp ProBook 4530s...Looking for your help...Thanks!!

    You'll need to connect the device to your iTunes library in recovery mode and restore it.  See this article for instructions on getting your iPod into Recovery Mode.
    http://support.apple.com/kb/ht1808
    B-rock

  • I have an 8GB ipod touch and suddenly I'm able to access only the "sent" mailbox of Mail and not the other mailboxes.  I turned on and off.  I connected it to MacBook but still I can't access the other mailboxes.

    i have an 8GB ipod touch and suddenly I'm able to access only the "sent" mailbox of Mail and not the other mailboxes.  I turned on and off.  I connected it to MacBook but still I can't access the other mailboxes.

    - Try resetting the iPod:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Can you access the mail on another device?

  • Synaptics Pointting device Driver installs on an Desktop machine while deploying Windows 7X64 using MDT 2013 Update 1

    I am deploying Windows 7X64 on Dell OptiPlex 990 and other desktops. Deployment goes fine but the Synaptics pointing device driver gets installed after the deployment is complete. Also after applying operating system I get a prompt to Run the Synaptics Pointing
    Driver setup twice. If I don't click yes to install the TS wont proceed. Its gets worse when I uninstall the Synaptics Device Driver from Appwiz.Cpl and reboot the machine the Keyboard fails with the error Code:29. Above is the screenshot of what I get after
    Applying Operating System step. Thanks in Advance.

    I have also encountered this in MDT 2013 Lite Touch deployments for Windows 8.1 and I am researching it. 
    I noted that the Synaptics driver was installed for "SmBus" in Device Manager for a motherboard with an Intel 7 Cxxx Series chipset (Dell Optiplex desktop).  The HardwareID's are all PCI\VEN8086...
    We use %Model% in our task sequence and have a folder for each model such as "Optiplex 7010" in Out-of-Box Drivers. 

  • Ideapad flex 14 screen

    I'm looking for touch screen for my computer Lenovo ideapad flex 14 model name 29308
    S/n QB07313953 P/N 59391127
    Could you please help me to find new screen for my laptop
    Regards

    Hi Aneeq,
    Welcome to Lenovo Community!
    I’m sorry to hear the Touch Screen is not working as expected in your Flex 14. Hence, I would suggest you to perform the steps “How do I calibrate my pen and touch settings?” from the below link and let me know the findings.
    Touch and pen calibration settings
    Hope to hear back soon
    Best Regards
    Shiva Kumar
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  • Extra keyboards keys on Ideapad Flex 15

    Hi guys! I'm having a problem with the extra keys on the Ideapad Flex 15 laptop.
    The problem is with two keys, one is a Task Switcher (at least that was it function on default OS (Windows)) and Display switch (in other laptops it will be XF86Display).
    When I run xev, and press both key:
    Display switch key displays this:
    KeyPress event, serial 33, synthetic NO, window 0x1400001,
    root 0xab, subw 0x0, time 1804775, (452,36), root:(1142,309),
    state 0x0, keycode 133 (keysym 0xffeb, Super_L), same_screen YES,
    XLookupString gives 0 bytes:
    XmbLookupString gives 0 bytes:
    XFilterEvent returns: False
    FocusOut event, serial 33, synthetic NO, window 0x1400001,
    mode NotifyGrab, detail NotifyAncestor
    FocusOut event, serial 33, synthetic NO, window 0x1400001,
    mode NotifyUngrab, detail NotifyPointer
    FocusIn event, serial 33, synthetic NO, window 0x1400001,
    mode NotifyUngrab, detail NotifyAncestor
    KeymapNotify event, serial 33, synthetic NO, window 0x0,
    keys: 4294967211 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
    32 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
    KeyRelease event, serial 33, synthetic NO, window 0x1400001,
    root 0xab, subw 0x0, time 1804805, (452,36), root:(1142,309),
    state 0x40, keycode 133 (keysym 0xffeb, Super_L), same_screen YES,
    XLookupString gives 0 bytes:
    XFilterEvent returns: False
    KeyPress event, serial 33, synthetic NO, window 0x1400001,
    root 0xab, subw 0x0, time 1805364, (452,36), root:(1142,309),
    state 0x0, keycode 133 (keysym 0xffeb, Super_L), same_screen YES,
    XLookupString gives 0 bytes:
    XmbLookupString gives 0 bytes:
    XFilterEvent returns: False
    Task switch displays this:
    KeyPress event, serial 33, synthetic NO, window 0x1600001,
    root 0xab, subw 0x0, time 2050551, (352,-14), root:(1042,259),
    state 0x0, keycode 105 (keysym 0xffe4, Control_R), same_screen YES,
    XLookupString gives 0 bytes:
    XmbLookupString gives 0 bytes:
    XFilterEvent returns: False
    KeyPress event, serial 33, synthetic NO, window 0x1600001,
    root 0xab, subw 0x0, time 2050556, (352,-14), root:(1042,259),
    state 0x4, keycode 64 (keysym 0xffe9, Alt_L), same_screen YES,
    XLookupString gives 0 bytes:
    XmbLookupString gives 0 bytes:
    XFilterEvent returns: False
    KeyPress event, serial 33, synthetic NO, window 0x1600001,
    root 0xab, subw 0x0, time 2050561, (352,-14), root:(1042,259),
    state 0xc, keycode 23 (keysym 0xff09, Tab), same_screen YES,
    XLookupString gives 1 bytes: (09) " "
    XmbLookupString gives 1 bytes: (09) " "
    XFilterEvent returns: False
    KeyRelease event, serial 33, synthetic NO, window 0x1600001,
    root 0xab, subw 0x0, time 2050571, (352,-14), root:(1042,259),
    state 0xc, keycode 23 (keysym 0xff09, Tab), same_screen YES,
    XLookupString gives 1 bytes: (09) " "
    XFilterEvent returns: False
    KeyRelease event, serial 33, synthetic NO, window 0x1600001,
    root 0xab, subw 0x0, time 2050581, (352,-14), root:(1042,259),
    state 0xc, keycode 64 (keysym 0xffe9, Alt_L), same_screen YES,
    XLookupString gives 0 bytes:
    XFilterEvent returns: False
    KeyRelease event, serial 33, synthetic NO, window 0x1600001,
    root 0xab, subw 0x0, time 2050596, (352,-14), root:(1042,259),
    state 0x4, keycode 105 (keysym 0xffe4, Control_R), same_screen YES,
    XLookupString gives 0 bytes:
    XFilterEvent returns: False
    KeyPress event, serial 33, synthetic NO, window 0x1600001,
    root 0xab, subw 0x0, time 2051729, (352,-14), root:(1042,259),
    state 0x0, keycode 133 (keysym 0xffeb, Super_L), same_screen YES,
    XLookupString gives 0 bytes:
    XmbLookupString gives 0 bytes:
    XFilterEvent returns: False
    Im really having a problem configuring this, I can't find the file that I need to edit.
    Anyways, thanks and so sorry for my poor english.
    Greetings from Argentina.

    I took this in to a shop, and two technicians tried to solve the problem to no avail. One of them did as suggested, and uninstalled the touchscreen driver under Mice and other devices, but that only disabled the mouse touchpad.  So it was reinstalled, and the driver for the touchscreen under Human Interface devices was reinstalled, but none of it helped, and I still lack the touchscreen capacity I had before.  I cannot scroll except on the side ribbon, and I cannot use the touchscreen to zoom in and out, which I could do on Windows 8 and 8.1.  So it seems there is no new Lenovo driver for the  IdeapadFlex 15 that is compatible with Windows 10.  I am told to wait and see, and to hope that Lenovo addresses this problem.  BTW, I previously had two Microsoft tech people remote control my computer to fix this, and they both failed.   I am disappointed with Microsoft and Lenovo.  Any computer that was bought within the last couple of years fitted with Windows 8 should upgrade no problem to Win 10. 

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