Sync and Bluetooth Not Working

I have an Iphone 4S and an Ipad that will not transfer my itunes music from my PC to the devises.  My bluetooth is also not working.  I have asked Apple Support and they are unable to resolve the issue.  Any suggestions?

To transfer music from your PC to your devices install the latest version of iTunes on your PC, then connect a device using the USB cable. Click on its name in iTunes when it appears, click the music tab, select the music you want on the device, and click "sync".
What part of BlueTooth is not working? You cannot use BlueTooth to transfer music or other files. It is only for audio devices and their controls.

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