Sync Archive failed LMS 3.2 using TACACS

Dear All,
Iam using LMS 3.2. In short, there is 2 type of router, 2800series and 2900series.
These device already join to TACACS server. When I try to sync archive I got:
- failed on 2900series
- successful on 2800series
I have doing same config (credential, snmp, protocol for sync archive), for those device on ciscoworks but why I find the error??

Usually it is essential to configure the $NMSROOT\objects\cmf\data\TacacsPrompts.ini file. As with tacacs+ Auth you can also define custom login username and password prompt, hence this file is important to be configured, only in case of Telnet not SSH.
So just check the login prompt you get in your device when you try to do telnet and mention the same in you
TacacsPrompts.ini file.
Example:
>Following is the content of TacacsPrompts.ini :
[TELNET]
USERNAME_PROMPT=
PASSWORD_PROMPT=
> Following is the username and pasword propmt for my device :
> As per this please modify the file as :
[TELNET]
USERNAME_PROMPT=Username:
PASSWORD_PROMPT=Password:
Just save and try to run the job again for failing device.

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LMS 3.2 - RME 4.3.1 Sync archive fails

Hi,
Sync archive fails for some of my devices.
This is the message :
*** Device Details for .... ***
Protocol ==> Unknown / Not Applicable
Selected Protocols with order ==> Telnet,TFTP,SSH,RCP,HTTPS
Execution Result:
CM00139 Could not archive config Cause: Action: Verify that device is managed and credentials are correct. Increase timeout value, if required.
Check device credential is OK (Telnet + SNMP V2)
This device is Cisco Systems WS-C6009.Cisco Catalyst Operating System Software, Version 7.4(3). (sysObjectID : enterprises.9.5.39)
I have modified the "Maximum time to wait for Job Results per device (seconds):" to 240.
What could be wrong?
Thanks in advance

Resolution Summary:Checked the dcmaService.log and found the following recurring statements.
com.cisco.nm.xms.xdi.pkgs.LibCommon.common.CommonUtility,getMinSupportedVersion,406,Descr = 12.2(50)SE
[ Tue Oct 26 15:58:45 CDT 2010 ],DEBUG,[main],com.cisco.nm.xms.xdi.pkgs.LibCommon.common.CommonUtility,getMinSupportedVersion,405,suppSysId = .1.3.6.1.4.1.9.1.927
[ Tue Oct 26 15:58:45 CDT 2010
Checked that the device IOS was well above the version specified in the logs, so thought may be an issue with the device packages.
Checked the mdf version was 1.25 which came as default when we install LMS 3.2, so upgraded the mdf version to 1.45.
Still the issue didn't got solved, so upgraded the RME device packages and now the archive job was successful.
Message was edited by: Dheeraj Gera

Sync Archive fails for CRSs on LMS 3.1

Hi, I've been trying to collect the configuration of some CRS-1 4-slot but it keeps on failing. These are the only devices I'm missing (out of 2,000). I've tried to tweak the timeout values but it makes no difference. The actual values are set to:
     SNMP Retry = 6
     SNMP Timeout = 90 sec
     Telnet Timeout = 120 sec
     TFTP Timeout = 60 sec
The protocols I'm using to retrieve the configs are SSH, Telnet, and TFTP. Telnet is disabled on this devices, they use SSH v2 instead. What I get from the job details is:
*** Device Details for 9R_MCO_NEXTENGO ***
Protocol ==> Unknown / Not Applicable
Selected Protocols with order ==> SSH,Telnet,TFTP
Execution Result:
CM00139 Could not archive config Cause: Action: Verify that device is managed and credentials are correct. Increase timeout value, if required.
They are managed by RME, indeed and it has been able to collect their inventory. This CW is installed on Solaris 9. If I try to SSH from the console it prompts me for a password, but if I type in CW server's account password it won't log me in. Then I need to specify my username and I'm able to get access.
     # ssh 10.255.0.41 -l CISWORKS
Does this looks like an SSH issue? Then it should be able to collect the configs by TFTP. Or are CRSs not fully supported on LMS 3.1? This devices are running IOS XR 3.6.2.
Thanks in advance.

This sounds to me like the credentials are misconfigured in DCR. Go to Common Services > Device and Credentials > Device Management, and re-enter the username and password for this device. Then see if you can archive the configuration. The CRS-1 4-slot chassis is supported in RME 4.2.

Got the dreaded "sync session failed to start"

OS 10.6.8, iPhone 4, OS 5.01, iTunes 10.5.1 (42).
Woke up this AM to find my iPhone battery completely drained (never happened and have no idea why). Charged up to halfway and did a sync. Sync session failed to start.
Used my regular user, etc. Had synced only a few days ago.
Never have seen this problem, ever.
Tried a restore (twice) nothing changed. All I have in my phone now are contacts and base apps. Nothing else.
No issues with iTunes of my computer, though I did notice while doing a restore a couple little squiggles of garbage text (very small in gray) up the the left of the software install box.
Do I have to submit to a complete uninstall and install of iTunes (not the easiest to do) to enable the phone to eventually sync correctly again?
Read through other posts on this topic and most were on Windows machines, though I tried by deleting the last backup (no luck) The last full back up I have is one from Aug 2009 (when I bought this phone).
Should I delete all backups? and try again?
Was this related to the severe battery drain?
TIA

Think I fixed it.
Tried the oddest suggestion yet from another thread on this same error message and it seems to have worked!
Went to:
Settings => Phone => My Number
in my iPhone and deleted the +1 front of my phone number. Phone is now syncing as we speak.
Is this a bug with the new OS?

LMS 4.0 ASA-SSM-10 Sync archive

Hello.
During Sync archive for ASA-SSM-10 which is installed in ASA 5505 device I received the error:
*** Device Details for Cisco ASA IPS ***
Protocol ==> Unknown / Not Applicable
Selected Protocols with order ==> Telnet,SSH
Execution Result:
RUNNING
CM0151 PRIMARY RUNNING Config fetch failed for Cisco ASA IPS Cause: TELNET: Failed to establish TELNET connection to 172.26.22.32 - Cause: Authentication failed on device 3 times.
SSH: Failed to establish SSH connection to 172.26.22.32 - Cause: Authentication failed on device 3 times.
Action: Check if protocol is supported by device and required device package is installed. Check device credentials. Increase timeout value, if required.
The connection to this device (ASA-SSM-10) is possible with SSH protocol with Putty and with SecureCRT. What has to be change in the LMS to sucess with Sync archive and later with changing the archive with the LMS 4.0. Thank you.

Post the show ver of the device and we can verify if its supported or not and the OID as well.

My ipod touch shows up under devices, and it always used to sync right but all of a sudden one day it started saying "You're ipod could not be synced because the sync session failed to start" and now it's not syncing anymore. How do I fix this?

My ipod touch shows up under devices, and it always used to sync right but all of a sudden one day it started saying "You're ipod could not be synced because the sync session failed to start" and now it's not syncing anymore. How do I fix this?

See if this previous discussion helps.
Sync Session Failed to Start iTouch iOS5: Apple Support Communities

CiscoWorks: Why all devices Sync archive only partially successful.

Hi,
Whenever we sync archive a device, its always partially successfull only, and when we click partial successfull , below details appears. We have 4000 devices and all are only partially successful only Below details are from partial successful device, it has the vlan. dat and before it was working ok.
*** Device Details for Device1 *** Protocol ==> Telnet Selected Protocols with order ==> SSH,Telnet,TFTP,RCP,HTTPS
Execution Result: CM0062 Polling Device1 for changes to configuration. CM0065 No change in PRIMARY STARTUP config, config fetch not required CM0065 No change in PRIMARY RUNNING config, config fetch not required CM00 Polling not supported on VLAN RUNNING config, defaulting to fetch. VLAN CM0057 VLAN RUNNING Config fetch SUCCESS, archival failed for Device1 Cause: CM0005: Archive does not exist for Device1 Action: Verify that archive exists for device.
Also If I goto e:\NMSROOT\files\rme\jobs\ArchiveMgmt\6523(JOBID) and then log, below is output from logs.
[ Mon Nov 14 14:55:37 GMT 2011 ],ERROR,[main],com.cisco.nm.rmeng.dcma.jobdriver.DcmaJobExecutor,initJobPolicies,925,Could not configure Thread.
[ Mon Nov 14 14:55:37 GMT 2011 ],ERROR,[main],com.cisco.nm.rmeng.dcma.jobdriver.DcmaJobExecutor,sendMail,1334,sendEmailMessage: Null recipient list
[ Mon Nov 14 14:56:20 GMT 2011 ],ERROR,[main],com.cisco.nm.rmeng.dcma.jobdriver.DcmaJobExecutor,sendMail,1334,sendEmailMessage: Null recipient list
I am getting below logs,please advice, how to resolve the issue.
Thanks.
I am using LMS 3.2.1

Yes you are right that we have restore from backup and since then this problem occurs. We have uninstall the CiscoWorks from c: drive and install it on e:drive, due to high disk utilization issue on c: drive.
I have checked the
RME > Administration > Config Management > Archive Management > Archive settings and setting is already e: /CIS~1/files/rme/dcma,
Also from dbreade, by executing the sql "select * from Config_Device_Archive" in rmeng, I can see that some file location is C:drive and orther files location is E: drive, so I have run the below sql to correct it, although it executed correctly, by I can see that Config_Device_Archive table that still some devices location is c:, others is e: drive.
update Config_Device_Archive set
location=replace(location,'C:\\PROGRA~1\\CSCOpx','E:\\CAPCIS~1')
Please advice, that how to resolve this issue.
Thanks

Cannot sync. Error message says "sync session failed to start"

I am not able to sync my ipod. The error message "the ipod could not be synced because the sync session failed to start" keeps popping up. I have tried both syncing it plugged in and by wifi and the same message appears

Same problem today. Took five times to reinstall without any error messages. Apple has posted a way to fix and you should follow their's first. I finally got to upldate correctly by doing their fix but with one difference. I did the following:
1) Went to the C:\program files (x86)\iTunes and C:\program files\iTunes folders and moved every file ending in .dll to the desktop (even if two files in same location had the same name, just replace)
2) Restarted computer and still got error message
3) Uninstalled all apple programs possible in the following order......itunes, apples software update, apple mobile device support, bonjour, and apple application support.....all performed using the microsoft control panel
4) put all the .dll files on the desktop in the trash and emptied (this is a step apple support did not specifically put in their fix but for a final try I wanted to delete everything apple).
5) Restarted computer.
6) Re-installed itunes from apple website
No error messages during re-install and was able to open shortcut in one try. Even updated my ipad to make sure everything was working.

Will not let me sync my playlist after new purchases - sync test failed

error message from diagnostic:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Hewlett-Packard HP Pavilion dv9000 (EZ458UA#ABA)
iTunes 7.6.0.29
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.3.26
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number E72858419F57DA04
Current user is an administrator.
The current local date and time is 2008-06-19 10:50:29.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce Go 6150
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {0D1D1EA1-C577-4A0B-B332-F0F06E997127}
Description: Broadcom 802.11b/g WLAN - Packet Scheduler Miniport
IP Address: 172.16.205.238
Subnet Mask: 255.255.254.0
Default Gateway: 172.16.204.254
DHCP Enabled: Yes
DHCP Server: 172.16.204.254
Lease Obtained: Thu Jun 19 09:05:37 2008
Lease Expires: Fri Jun 20 09:05:37 2008
DNS Servers: 216.136.33.82
216.136.33.82
216.54.204.186
Adapter Name: {C3658844-9940-4DCE-B624-6D3323FE3076}
Description: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Feb 11 10:25:51 2007
Lease Expires: Mon Feb 12 10:25:51 2007
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-06-19 10:48:57.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.6.1),
E: HL-DT-ST DVDRAM GSA-4084N, Rev KQ09
Drive is empty.
** iPod/iPhone Connectivity Tests **
iPodService 7.6.0.29 is currently running.
iTunesHelper 7.6.0.29 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod nano (Second Generation) running firmware version 1.1.3
Serial Number: YM652P5NVQK
** iPhone/iPod Touch Sync Tests **
One or more sync tests failed.

Two things:
- Completely remove and reinstall the Apple software by the following. That link provides a link for Win &.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
- If you still have a problem after restoring the iPod to factory defaults/new iPod you likely have a hardware problem. An appointment at the Genius Bar of an Apple store is then in order.

IPod Nano 3g no longer syncs (some) mp4 videos when they used to sync

iTunes 9.0.3.15 with iPod Nano 3g (1.1.3) on AMD Windows 7 64 bit
Videos which used to play on the iPod, no longer will sync to the ipod. They used to sync when I had Windows XP but after a disk crash and now using Windows 7 64 bit, they dont.
The videos play just fine in itunes, they just refuse to sync.
Some videos that I have do go, but there is no obvious difference between them (file names, formats, etc).
I have reset the ipod to factory.
item type mp4 video
Video
frame 320x176
data rate 256kbps
total bitrate 375kbps
frame rate 23 frames/second
Audio
bit rate 118kbs
channels 2 (stereo)
audio sample rate 48khz
Any suggestions as to how I can diagnose this, are welcomed.
...Lyall

Ok, I may seem like a noob, cos I am.
But, I did discover the 'create an iPod/iPhone' version' (right click the video file)
It creates a nice small file (about 30% of the original), in a location I cannot control and ends up showing me two identical entries in iTunes that I cannot pick the difference between without doing a 'Get Info' and looking at the filename!
Best of all, this nice small file has NO Video.
I failed to find any settings in which I could nominate the target device, after all, they all have different screen sizes, you would think I could optimise it for my devices screen size.
I even transferred the converted content (after finding it) to a real OS (linux) and mplayer spits about too many audio packets and vlc simply plays sound.
And Apple software is supposed to be user friendly...
...Lyall

My iPod Classic sync keeps failing with iTunes 11.4

My 80GB iPod Classic stopped syncing with iTunes once it'd updated to iTunes 11.4 and then the memory failed (at least I think so as it no longer seems to have any, even though it has no music on it). Assuming this was an issue related to my dying iPod, I purchased a second hand 160GB iPod Classic that has been tested and should be working fine yet when I tried to sync it with my iTunes yesterday it would copy about 8 tracks and then freeze, giving me the spinning beach ball of doom before eventually telling me the sync had failed and giving me the error message -1401 (which I can't find anywhere online). According to iTunes some of the memory has been used up and the iPod says that there is now 7gb less free memory than when I got it but there's still nothing on my iPod. When the iPod is plugged in it says it has zero capacity according to iTunes yet the bar along the bottom shows it has plenty of free space. I've tried restoring it, restarting it, etc but to no avail. Please help!
I currently have iTunes 11.4 and use Mac OS X Mavericks (not quite sure which release currently as I'm at work but it was updated recently) on an iMac from 2009/2010 trying to sync with a 160GB iPod Classic (which currently claims to have 141GB of free memory even though it has no content on it).

You might want to read through this post I recently wrote summarizing what can lead to synchronization problems. My first suggestion would be to determine whether the problem lies with iTunes/your computer or the iPod itself. To that end, if you have a friend with a working iTunes setup (or at the Apple store), I'd see if you can get that machine to at least connect to your iPod and restore it with something... anything. If that works, you know the iPod itself is OK and not corrupted, and you can look at disk diagnostics and such. If that doesn't work, then contact a Genius bar for service.
If the problem is on the iTunes/your computer side, my post cited above should help. I'd suspect the problem is in the underlying Apple media drivers, and I'd move back through the iTunes versions until I find one that works. Note that, at some point, you may no longer be able to read the backed Itunes library (and do back up your libraries). If that happens, you should be able to reimport your music from where it is on disk, but you may lose metadata such as ratings, play counts, and playlists.

What do i do when i try to sync my ipod touch to itunes and it shows me an error message that the sync session failed to start?

what do i do when i try to sync my ipod touch to itunes and it shows me an error message that the sync session failed to start?

Hello brainiac08
Typically that error occurs because of a backup issue. Check out the article below to resolve it.
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Thanks for using Apple Support Communities.
Regards,
-Norm G.

I am getting an error message that my Iphone could not be synced because the sync session failed to start

I am getting an error message when trying to sync to my PC that says "The Iphone could not be synced because the sync session failed to start" what setting is messed up?

The way I fixed this (though I'm using a iTouch 4G): disconnect your iPhone from the computer, shut down iTunes, then reset your iPhone by holding the Power/Sleep & Home buttons together for 10 seconds. Restart iTunes, then when your iPhone restarts, reconnect it to the computer, and everything should work fine

ITunes sync stopped working with my iPhone 5 and Outlook on Windows 7. Error states in part "because the sync server failed to sync the iphone"

I have an iPhone 5 running iOS 7.1.2. I am using iTunes version 11.2.2.3 on Windows 7. After updating to the new version of iTunes I am currently using, the snyc between my Outlook calendar and phone stopped working. I get the error "iTunes could not sync the calendars to the phone xxxxx because the sync server failed to sync the iphone" I followed the instructions here - Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010 - to no avail, with the exception of not re-installing Outlook. Not an option on my corporate computer. When I run the Sync test, it says it passes -
Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)
LENOVO 4384AJ9
iTunes 11.2.2.3
QuickTime 7.7.5
FairPlay 2.6.12
Apple Application Support 3.0.3
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number xxxxxxxxxxx
Current user is not an administrator.
The current local date and time is 2014-07-09 21:39:02.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.2.2.3 is currently running.
iTunesHelper 11.2.2.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Device Sync Tests ****
Sync tests completed successfully.
Any ideas?

Try this
To resolve this issue, follow the steps in iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. See iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets for more information.

HT1349 Why do i keep getting the following message when trying to sync my ipod to my itunes? The ipod could not be synched because the sync session failed to start....

Everytime I try to sync my iPod Touch with updated music from my iTunes library, I get the following error message: The iPod could not be synched because the sync session failed to start.
Please help!

Hello easbda,
Thank you for providing the details of the calendar issue you are experiencing with your iPhone. I recommend following the steps in the section titled "Troubleshooting on Microsoft Windows (Microsoft Outlook)" in the following article to assist with syncing your calendar events between your devices:
iCloud: Troubleshooting iCloud Calendar
http://support.apple.com/kb/ts3999
Thank you for using Apple Support Communities.
Best,
Sheila M.

Sync Archive failed LMS 3.2 using TACACS

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