Sync Contacts from Exchange

I am an IT admin and I am supporting a user who has an iPhone. We have the phone configured to sync Mail, Contacts & Calendars from our Exchange server. This has worked fine until today. Today the user reports that only 500 out of 3000+ contacts are synced to his iPhone.
I have an iPod Touch which I have also configured the same way and have not had any problems. However, I don't have nearly the contacts that this user has.
Any ideas why the contacts would not be syncing correctly today?
Thanks,
Jack Leininger

Not sure why this has happened - it may have occurred when not connected via a wi-fi network when cellular reception was low.
I suggest turning Contacts off on the iPhone for over the air syncing with the Exchange account. This will remove all contacts from the iPhone's address book. Follow this by turning Contacts on.

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