Sync encountered an error while connecting: Server incorrectly configured
I have started getting the following message for some reason. No one has been able to answer it on the user forums. Can you help please? "Sync encountered an error while connecting: Server incorrectly configured. Please try again"
same thing, started today. i have pasted my sync-log here. my username has been changed from my real username to "username". i noticed the URL in the log. nslookup returns Non-authoritative answer:
Name: sync-rr.phx.services.mozilla.com
Addresses: 63.245.217.208
63.245.217.207
Aliases: phx-sync038.services.mozilla.com and i am able to surf to the page. it asks me for a username and password, in which i put my sync username & password. it seems to take the login/pass just fine but no page is served - it just sits on loading forever.
1309215660360 Service.Main INFO Loading Weave 1.8.0
1309215660371 Engine.Bookmarks DEBUG Engine initialized
1309215660372 Engine.Forms DEBUG Engine initialized
1309215660374 Engine.History DEBUG Engine initialized
1309215660375 Engine.Passwords DEBUG Engine initialized
1309215660376 Engine.Prefs DEBUG Engine initialized
1309215660377 Engine.Tabs DEBUG Engine initialized
1309215660378 Engine.Tabs DEBUG Resetting tabs last sync time
1309215660379 Service.Main INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0
1309215660382 Service.Main DEBUG Caching URLs under storage user base: https://phx-sync038.services.mozilla.com/1.1/username/
1309215660384 Service.Main INFO Starting sync at 2011-06-27 18:01:00
1309215660384 Service.Main DEBUG In sync: should login.
1309215660386 Service.Main INFO Logging in user username
1309215661024 Net.Resource DEBUG mesg: GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215661025 Net.Resource DEBUG GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215661033 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1309215661034 Service.Main DEBUG Not syncing: login returned false.
1309215661035 Service.Main DEBUG Clearing sync triggers.
1309215664700 Service.Main INFO Logging in user username
1309215664796 Net.Resource DEBUG mesg: GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215664797 Net.Resource DEBUG GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215664801 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1309215664802 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 89 sec.
1309215699971 Service.Main DEBUG Clearing sync triggers.
1309215704491 Service.Main INFO Starting sync at 2011-06-27 18:01:44
1309215704492 Service.Main DEBUG In sync: should login.
1309215704494 Service.Main INFO Logging in user username
1309215704839 Net.Resource DEBUG mesg: GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215704840 Net.Resource DEBUG GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215704844 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1309215704845 Service.Main DEBUG Not syncing: login returned false.
1309215704846 Service.Main DEBUG Clearing sync triggers.
Similar Messages
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Sync encountered an error while connecting: Server incorrectly configured. Please try again.
I have tried to do a clean install but it fails to resolve the above output message. Therefore I am now attaching my debug information to this forum hoping someone can help me in finding a solution to my problem. This error message will keep popping up for a good 10 minutes before it disappears. Is there anything wrong with the connection to the server? Thanks in advance.
Begin---------------------------------------------------------------------
1314540570586 Service.Main INFO Loading Weave 1.9.0
1314540570606 Engine.Bookmarks DEBUG Engine initialized
1314540570608 Engine.Forms DEBUG Engine initialized
1314540570610 Engine.History DEBUG Engine initialized
1314540570612 Engine.Passwords DEBUG Engine initialized
1314540570613 Engine.Prefs DEBUG Engine initialized
1314540570615 Engine.Tabs DEBUG Engine initialized
1314540570616 Engine.Tabs DEBUG Resetting tabs last sync time
1314540570617 Service.Main INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0) Gecko/20100101 Firefox/6.0
1314540570620 Service.Main DEBUG Caching URLs under storage user base: https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/
1314540574645 Service.Main INFO Logging in user bdrm7wgmhta6obmt5qky2clk5wzoluy3
1314540578833 Net.Resource WARN Caught unexpected exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus] Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 in _onComplete.
1314540578833 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1314540578834 Net.Resource DEBUG Caught exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders] Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 visiting headers in _onComplete.
1314540578835 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1314540578865 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1314540578865 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 62 sec.
1314540630301 Service.Main DEBUG Clearing sync triggers.
1314540639946 Service.Main INFO Logging in user bdrm7wgmhta6obmt5qky2clk5wzoluy3
1314540643754 Net.Resource WARN Caught unexpected exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus] Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 in _onComplete.
1314540643755 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1314540643755 Net.Resource DEBUG Caught exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders] Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 visiting headers in _onComplete.
1314540643756 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1314540643766 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1314540643767 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 211 sec.
1314540664823 Service.Main DEBUG Clearing sync triggers.
1314540672154 Service.Main DEBUG Clearing sync triggers.
1314540675665 Service.Main DEBUG Clearing sync triggers.
1314540687022 Service.Main DEBUG Clearing sync triggers.
1314540699533 Service.Main DEBUG Clearing sync triggers.
1314540707106 Service.Main DEBUG Clearing sync triggers.
1314540711832 Service.Main DEBUG Clearing sync triggers.
1314540720437 Service.Main DEBUG Clearing sync triggers.
1314540739828 Service.Main DEBUG Clearing sync triggers.
1314540745022 Service.Main DEBUG Clearing sync triggers.
1314540751933 Service.Main DEBUG Clearing sync triggers.
1314540787595 Service.Main DEBUG Clearing sync triggers.
1314540798983 Service.Main DEBUG Clearing sync triggers.
1314540812131 Service.Main DEBUG Clearing sync triggers.
1314540853825 Service.Main INFO Logging in user bdrm7wgmhta6obmt5qky2clk5wzoluy3
1314540855421 Net.Resource DEBUG mesg: GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/info/collections
1314540855421 Net.Resource DEBUG GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/info/collections
1314540855422 Service.Main DEBUG Fetching global metadata record
1314540855718 Net.Resource DEBUG mesg: GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/storage/meta/global
1314540855718 Net.Resource DEBUG GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/storage/meta/global
1314540855719 Service.Main DEBUG Weave Version: 1.9.0 Local Storage: 5 Remote Storage: 5
1314540855720 Service.Main INFO Sync key is up-to-date: no need to upgrade.
1314540855720 Service.Main DEBUG Fetching and verifying -- or generating -- symmetric keys.
1314540856025 Net.Resource DEBUG mesg: GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/info/collections
1314540856025 Net.Resource DEBUG GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/info/collections
1314540856026 Service.Main INFO Testing info/collections: {"meta":1314540354.7,"crypto":1314540357.35}
1314540856027 CollectionKeys INFO Testing for updateNeeded. Last modified: 0
1314540856027 Service.Main INFO CollectionKeys reports that a key update is needed.
1314540856358 Net.Resource DEBUG mesg: GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/storage/crypto/keys
1314540856358 Net.Resource DEBUG GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/storage/crypto/keys
1314540856359 CollectionKeys INFO Updating collection keys...
1314540856362 CollectionKeys INFO Setting CollectionKeys contents. Our last modified: 0, input modified: 1314540357.35.
1314540856363 BulkKeyBundle INFO BulkKeyBundle being created for [default]
1314540856363 CollectionKeys INFO Processing downloaded per-collection keys.
1314540856363 CollectionKeys INFO Clearing CollectionKeys...
1314540856363 CollectionKeys INFO Saving downloaded keys.
1314540856363 CollectionKeys INFO Bumping last modified to 1314540357.35
1314540856363 CollectionKeys INFO Collection keys updated.
End-----------------------------------------------------------------------I had the same error,
I accidentally saved the password server XXXX.services.mozilla.com
Once the password unregistered, synchronization started to operate.
for more logs, we can look at the variables in about: config and doing a search services.sync
services.sync.lastSync may be useful to track the status of the synchronization
Steph -
Here is the Sync Log:
1308190229312 Service.Main INFO Loading Weave 1.7b1pre
1308190229352 Engine.Bookmarks DEBUG Engine initialized
1308190229356 Engine.Forms DEBUG Engine initialized
1308190229359 Engine.History DEBUG Engine initialized
1308190229360 Engine.Passwords DEBUG Engine initialized
1308190229361 Engine.Prefs DEBUG Engine initialized
1308190229361 Engine.Tabs DEBUG Engine initialized
1308190229363 Engine.Tabs DEBUG Resetting tabs last sync time
1308190229364 Service.Main INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
1308190229406 Service.Main DEBUG Caching URLs under storage user base: https://scl2-sync647.services.mozilla.com/1.0/zjhiq5ynbdrdwl3schxebrt44qovh2o3/
1308190233814 Service.Main INFO Logging in user zjhiq5ynbdrdwl3schxebrt44qovh2o3
1308190234400 Net.Resource DEBUG GET fail 503 https://scl2-sync647.services.mozilla.com/1.0/zjhiq5ynbdrdwl3schxebrt44qovh2o3/info/collections
1308190234422 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1308190234423 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 112 sec.
1308190237662 Service.Main DEBUG Clearing sync triggers.
1308190293312 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details.
1308190293313 Tracker.Forms WARN Attempted to add undefined ID to tracker
1308190297072 Service.Main DEBUG Clearing sync triggers.
1308190301718 Service.Main DEBUG Clearing sync triggers.
1308190318259 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details.
1308190318260 Tracker.Forms WARN Attempted to add undefined ID to tracker
1308190321284 Service.Main DEBUG Clearing sync triggers.
1308190346290 Service.Main INFO Logging in user zjhiq5ynbdrdwl3schxebrt44qovh2o3
1308190346857 Net.Resource DEBUG GET fail 503 https://scl2-sync647.services.mozilla.com/1.0/zjhiq5ynbdrdwl3schxebrt44qovh2o3/info/collections
1308190346876 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1308190346876 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 224 sec.
1308190403656 Service.Main DEBUG Clearing sync triggers.Getting this as of today 8/26/11
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Sync last worked successfully Friday 6/10/11 @ 13:46 just before I left work. Shut computer down. Monday, started computer, and tried to sync and received error. No changes have been made to system.
Win 7
Firefox 4.0.1
Extensions;
Adblock plus 1.3.8
Java console 6.0.24
Symantec IPS 2.0
How can I remedy this issue?This hasn't fixed itself over here. Should I post a sync log or start a new thread?
-
I keep getting the following error message:
Sync encountered an error while connecting: Server incorectly configures. Please try again.
What is this?Hi!
The sync infrastructure is having some issues and we are working to fix them as soon as possible.
Check this site for the latest updates: https://services.mozilla.com/status -
"Sync encountered an error while connecting: Failed to connect to the server. Please try again."
"Sync encountered an error while connecting: Failed to connect to the server. Please try again." message has appeared on both my desktop (OS 10.6.8, FF 6.0.2) and laptop (same).
This error is not covered in your help documentation.
I have an active internet connection.
I have tried resetting the Sync on the laptop several times over the last few weeks.
Please advise.
ThanksHi!
It seems that you are not using the latest version of Firefox. Please, update and try again: http://www.mozilla.org/firefox -
I keep getting this message "Sync encountered an error while connecting: Failed to connect to the server. Please try again" What's the problem in English
Hi,
Sometimes the server is not available and you can get an error like this one. Usually it works if you try to sync later. If this doesn't work, take a look to [https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/ this post] to learn how to report a bug.
Let me know if this is helpful. -
Sync encountered an error while connecting.Failed to connect to server.
Cannot connect to server. "Sync encountered an error while connecting: Failed to connect to the server."
Help!
This happened yesterday 1/20 after my daughter was in her e-mail account. Had trouble with the screen also.I started having this problem after the download of the new Firefox 5.0. No solutions posted have worked so far. FIPS is already disabled.
-
I get the following error message and don't know how to correct it: Sync encountered an error while connecting: Unknown error, Please try again.
There have been problems reported with Sync.
They are working on it, so please try again later when those problems are fixed.
*https://services.mozilla.com/status/
*http://twitter.com/#!/mozservices -
When I started up my computer this morning, a warning popped up saying: ! Sync encountered an error while connecting: Unknown error. Please try again.
Why do I need to set up Sync on Firefox when I only use this one computer and do not even have a cell phone?If you do not want to use Firefox Sync any more, you can deactivate it. See instructions here: [[How do I manage my Firefox Sync account?]]
-
When trying sync I am getting error message " Sync encountered an error while connecting, Missing account name. Please try again"
See [[forums/contributors/707663]]
-
Error with Sync - "Sync encountered an error while connecting. Server incorrectly configured."
I'm running firefox 4.0 and had been using Sync successfully for a few weeks. I haven't changed anything - no upgrades, etc. Any ideas, folks?
Just one more thing. I have posted this problem in the Add-on's Review page. I don't know if anyone will see it or will do anything. I do think there's a glitch in this program causing the sync does not work properly all the time.
-
Sync encountered an error while connecting: Failed to conect to the server. Please try again.
Does this mean the server is down? How would I know? Is there a status page somewhere? I'm not having any internet connectivity issues.
[http://tjl.name/images/Screen%20shot%202011-04-23%20at%2010.01.19%20AM.png Screenshot]I don't see a way to delete my question. A simple restart of the browser fixed the problem.
-
I've been getting this error message and it also shows preferences from the error message. How can I make this message stop from appearing?
I don't see a way to delete my question. A simple restart of the browser fixed the problem.
-
"Sync encountered an error while connecting: Missing account name. Please try again."
This is the error message displayed at each attempt to sync a second computer from a Firefox Sync account (Firefox button > Sync Now OR Options > Sync > Manage Account > Reset Sync).
I have connected two computers following this process:
[[How to sync...|http://support.mozilla.com/en-US/kb/How%20to%20sync%20Firefox%20settings%20between%20computers]]
On the secondary computer, the Options > Sync dialog box shows that my account is logged in (i.e. my Firefox Sync user name is displayed).
What is Sync looking for that isn't already provided? From the primary computer, the connection is completed without errors. On the secondary computer, Sync attempts produce this error message. Any help provided would be much appreciated!
Thanks!See [[forums/contributors/707663]]
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