Sync Error - Redemption is not installed

I keep getting a message that says "redemption is not installed" whenever i try to synce my BlackBerry. Has anyone else had this issue?
Thanks

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB31987 "Synchronization Error Redemption is not installed." occurs when synchronizing organizer data
Unfortunately, it contains no remedy. Therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0005A9AA Display/Scan Bar Code

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Synchronization Error Redemption is not installed.

I have recently installed Microsoft Office Professional Plus 2013 in its 64 bit version on my computer (Windows 7 professional, Service Pack 1). When trying to synchronize my BlackBerry (Bold 9900) I am getting the following message:
Synchronization Error Redemption is not installed.
I am running on the BB OS 7.1 Bundle 2807; the BlackBerry Desktop Software is version is 7.1.0.14, released 07 March 2013 (Bundle 42).
Running the 32-bit version of Office does not produce the error message.
My provider is T-online, they called me and told me that they can’t help.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB31987 "Synchronization Error Redemption is not installed." occurs when synchronizing organizer data
Unfortunately, it contains nothing more useful than recognition by BB that the problem exists, but no workarounds or solutions are offered. However, I do notice that it states to be applicable to earlier Desktop Software versions...
In any event, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Sync Error - Redemption is not installed

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