Sync errors with Windows 8 phones.

Has anyone been having issues with syncing Windows 8 devices? We have about 50 HTC 8X phones and around 10% of them are having sporadic sync errors. We also have some of the Nokia WP8 devices that exhibit the same issues. While the WP8 device is problematic, we can have an Android or iOS device working next to it just fine. The error on the device is 85002012. Would be interested to see if this is consistent among users of GMS2, or is there something wrong with us. I did open an SR with support and I can report back any findings from there.

In article <[email protected]>, Stevecim wrote:
> Don't think its a cert issue...
We can't rule it out and the Window8 systems have demonstrated
themselves to be particularly picky about certs. It could well be that
something else happened to change in the same time you upgraded that is
confusing the issue (always frustrating when that happens). Check your
certs to be sure is how we rule them out and the Heartbleed issue has
brought lots of such tools out. One I've been using that may help you
is
https://sslanalyzer.comodoca.com/
Are you actually using the same cert you were running before? Just in
case the upgrade replaced your cert.
Andy of
KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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Hi all, i can't sync over wifi between my iPhone 4 and Windows 7 64 bit, wifi sync works with the same phone and my Windows 8 machine, tried solutions from other threads with no luck, just thought i'd see if anyone else had any ideas, thanks.

Hi all, i can't sync over wifi between my iPhone 4 and Windows 7 64 bit, wifi sync works with the same phone and my Windows 8 machine so the problem seems confined to Windows 7. I've tried solutions from other threads -
Making sure everything is allowed through firewall
Rebooting phone/laptop/router
Disabling ipv6
Disabling all networks except the one curently on
Re-installing iTunes
Restoring iPhone
No luck with any of those unfortunately so i just thought i'd see if anyone else is still without wifi sync after trying those as well and if you ever found a fix, thanks.

I just wanted to leave a note that it's working now. I'm not sure if it was the latest iTunes update that got it working or that i decided to start a new library instead of using the one i had backed up on Windows 8 (it didn't occur to me to check using the old library when i re-installed iTunes). But if anyone is having this problem, it might be worth trying again with a new installation of iTunes to see if the latest update works for you, and if not, try using a fresh library instead of a backup (by fresh library i mean discard your old library completely and start a new library, not just restore as new iPhone, a whole new library).

HT2486 My address book only displays e-mails. How can I sync it with my i-phone to display the address book the same way as my contacts in my i-phone?

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Hello there, Seta.
You are correct that this can be done with iCloud. The following Knowledge Base article provides some great instruction for syncing contacts:
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/ht1296
Particularly:
Contacts, Calendars, Bookmarks, and Notes
You can sync contacts, calendars, bookmarks, and notes with other applications on your computer. This allows you to keep all your information in sync across multiple computers and iOS devices. The settings for these items are all in the Info tab for your iOS device in iTunes. With your iOS device connected to the computer, select your iOS device. Then click the Info tab.
For details on syncing content on your iOS device with your computer, click the sections below.
Contacts
To sync contacts with your computer, choose "Sync Contacts with" within iTunes for Windows, or "Sync Contacts" in OS X v10.8, or "Sync Address Book Contacts" in OS X v10.7 and earlier.
You can sync your contacts with:
Microsoft Outlook 2003, Microsoft Outlook 2007, Microsoft Outlook 2010 (Windows XP, Windows Vista, Windows 7, and Windows 8)
Windows Address Book (Windows XP)
Windows Contacts (Windows Vista, Windows 7, and Windows 8)
Address Book (Mac OS X v10.7 and earlier)
Contacts (Mac OS X v10.8)
Microsoft Entourage 2004, Microsoft Entourage 2008, or Microsoft Outlook 2011 for Mac
Notes:
When syncing contacts, you can choose to sync all of your contacts or only selected groups. The option to sync selected items may not show up until after the first sync.
You can select a group of contacts to which all new contacts created on your iOS device will be added.
Additional options for syncing include syncing your contacts with Yahoo or Gmail/Google Mail. You will need to configure it with the user name and password for your Yahoo or Google account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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I checked out the article and not much help, thanks anyway.
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Hi gemret,
Welcome to the Apple Support Community!
To be able to sync your information across your Apple devices and your Windows computer, you will need the iCloud for Windows 4.0 control panel. Please use the following Apple link for information and download link for the control panel.
iCloud for Windows
Cheers,
Joe

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Sync iCloud with windows contacts

I am upgrading from MobileMe to iCloud in windows 7, w/ MobileMe I sync with my Windows contacts not with Outlook contacts (I can't stand bloated outlook app). I don't see this option in iCloud - does this mean Apple is not supporting syncing iCloud with Windows Contacts? If so I am very disappointed in Apple.
thanks,
dan

dbperson wrote:
I am upgrading from MobileMe to iCloud in windows 7, w/ MobileMe I sync with my Windows contacts not with Outlook contacts (I can't stand bloated outlook app). I don't see this option in iCloud - does this mean Apple is not supporting syncing iCloud with Windows Contacts? If so I am very disappointed in Apple.
thanks,
dan
You're correct, Outlook is the only supported client for Windows, and I agree with your assesment of Outlook. There is an usupported alternative in eMClient, which does look a lot like Outlook but is simpler and snappier.
Setup is manual, mail is easy as are contacts and calendars, if you want to try it post back and I'll look for the server address information.

IPhone 3GS SYnc problems with Windows 7 64 Bit

I am having sync problems with windows 7 64 Bit.
The iPhone syncs a few tracks then hangs, a few minutes later itunes tells me the iphone has timed out.
Anyone have any ideas about this. I have tried different USB ports, cleaned the apple USB cable contacts with Servisol, restored the iPhone and reinstalled itunes.
iPhone and iTunes are latest versions.
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"Try this connect the iPhone, let the mtp driver installation fail, then go into the device manager and uninstall the unknown mtp device. If you then scan for new hardware from the device manager it should recognize the iPhone & update the driver."
Ok here's what I did:
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3) Open Device Manager
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One of them sits under Portable Devices: "Apple iPhone". If I view the details of this driver, it lists the following files:
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- C:\Windows\system32\DRIVERS\WUDFRd.sys
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- C:\Windows\system32\usbaaplrc.dll

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I have set set up ITunes to sync my Iphone GS with Windows Contacts. When I sync I get an error message :
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I am running windows 7, and have been for a while, it's not windows 7, it's the new Itunes upgrade.

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Hello,
The complete and exact error message is always more helpful than some small snippet something. Please provide that, and maybe we can make some better guesses for you.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Cannot sync Outlook 2013 calendar with Windows 8 phone

I recently bought a Nokia Lumia 1320 with Windows 8. I have tried to sync the calendar app with my Outlook 2013 calendar (on a Windows 8.1 PC).<o:p></o:p>
I have created a Hotmail account on Outlook and converted my original Outlook calendar to a list before copying it to the Hotmail calendar account, as instructed on various MS web pages (I cannot
enter hyperlinks here, your genius web site won't let me), but nothing appears on my phone. It was actually MUCH easier to sync with my previous Android phone and an iPad - so much for seamless Windows connections.<o:p></o:p>
After wasting many, many hours I noticed that if I
manually enter an appointment in the Hotmail calendar (in Outlook), then it
appears in the phone (and vice versa). However it does not appear for events that I have mass-copied over to the Hotmail account, including recurring events. This flies in the face of what the instructions say. There are far too many future
events for me to re-type, along with the danger that I might miss some. Why doesn't the mass copy (only of future, recurring and
active events) work?<o:p></o:p>
I have wasted way too much time on this and am beginning to deeply regret buying a Windows phone. Any help would be gratefully accepted.

Thanks for replying, Mike. I have set up two accounts on the phone, one is my 'normal' email account (non-Microsoft) and the other is my Hotmail account, which appears in Email + Accounts as 'Microsoft Account'. I am now at work (in Australia) and
don't have the phone with me, so I can't be sure of the exact words.
Anyway with the MS account there is only one check box - Email. In my endless trawling through the web I read somewhere that this 'primary' account automatically syncs the Calendar and Contacts, so the additional check boxes are considered redundant
(which seems pretty dumb - a user might not WANT to sync them).
I also set up an additional Hotmail account, which appeared as 'Hotmail 2', and this did have the sync Calendar and Contacts check boxes, but it will wouldn't do the job. I tried deleting the 'primary' account so I could use the secondary account instead
(and force the syncing through those check boxes), but it would not let me.

ITunes and iPhone 4 sync issues with Windows 7 64 bit

I am getting several errors with sync'ing iTunes to my iPhone on windows7 64bit. I reinstalled iTunes, I did a repair on iTunes, even tried a RESTORE on iPhone, but it gives me so many errors one after another after another.
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3. The iPhone "iPhone" can NOT be synced. An unknown error occured (0xE8004006).
4. The iPhone "iPhone" can not be synced. The required file can not be found.
5. The iPhone "iPhone" can not be synced. A duplicate filename was specified.
6. The iPhone "iPhone" can not be synced. An internal device error occured.
These errors keep appearing one after the other.
I have fully uninstalled iTunes and ALL Apple programs from my PC, rebooted, disabled antivirus/firewall software, etc.
I have tried changing time zones.
I have created a new user account on same laptop and still have same issues with iTunes.
Restore fails with error "Unable to read file or file is corrupt".
Yet iTunes works fine on a 32bit operating system of Windows 7.
The problem is that I upgraded my laptop and the new laptop is Win7 64bit. I have ALL the newest drivers, and I checked to ensure it was not a BIOS or CHIPSET driver causing issues. All windows updates are up to date and current.
I have been trying for over a week with every piece of trouble shooting I can find to make this work.
Any help or further information would be VERY GREATLY APPRECIATED.
Thanks in Advance

I too am having the exact same issues on the same laptop! I spent an hour last night with "supervisor" in tech support who didn't solve my problem but did close the ticket (210757099 for any Apple people that might read this). Thanks a lot Ben!
I have seven ipod/iphone/ipad devices so I am very familiar with how to sync. In the last few weeks, version 10.2 of iTunes (I'm up to 10.2.1.1) has gotten less and less reliable in successfully sync'ing to the devices. It started out with my 3GS, but my iPhone 4 was fine. Then I got an iPad2 and now NOTHING will sync properly. Every time I plug one in (or press the sync button) it wants to do a restore from the backup made the last time it sync'd. It does that, reboots the device and sync's.
I've gotten a ton of errors, here's a sample.
iBooks couldn't be installed on my iPhone unknown error 0xE800000C
Textie couldn't be installed on my iPhone, unknown error 0xE8000013
"failed required file not found" - This is one of my favorite error messages. It demonstrates how Apple is becoming like Microsoft. It is 100% accurate and totally useless. It would be helpful if it told me the NAME of the file that was not found...
unknown error 0xE8004006
"duplicate file found" - Again, in true Microsoft form, it didn't tell me the NAME of the file that was duplicated.
I tried everything discussed in the following thread but it did not work.
http://discussions.apple.com/thread.jspa?threadID=2401822
Stopping the enhanced USB controller didn't work. Mine is the Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller (version 9.1.1.1020).
A few days ago I got hundreds of errors in a sync. When it completed, a dialogbox came up asking if I wanted to send this crash report to Apple, I said yes. So, crash reports are now automatically being sent. You can see evidence of this in the %appdata%\Apple Computer\Logs directory.
This section of the log looked interesting because it says it couldn't connect to USB mux port 32498
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionReceiveMessage (thread 4232): Could not receive size of message: 0 No error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] readthread (thread 4232): Could not receive message: 0xe8000001
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionSendMessage (thread 2504): Could not send message size: No error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] connect_toport (thread 5700): Could not connect to USB mux port 32498 for device 3: Input/output error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] MobileDeviceConnectlocked (thread 5700): Could not connect to lockdown port on device
Just grasping at straws here....

Can't figure out syncing contacts with Windows 7 mail

I've only been using Windows 7 for about a month and can't figure out why the contacts from my iPhone won't sync to the Windows Live mail of Windows 7. I want my phone contacts to override my mail contacts, not the other way around.
In the INFO tab of the iPhone sync section I have the box checked to sync contacts. It gives me three choices: Google Contacts, Yahoo Contacts, Windows Contacts. I have Windows Contacts selected.
If anyone can help me sync my phone contacts down to the Windows mail contacts it would be greatly appreciated.

Thank you very much for trying to help but unfortunately I'm even more lost. I followed those instructions but to no avail. I can't begin to figure out why a simple thing like syncing my iPhone contacts down to Windows Live mail is such a big ordeal.
There are a ton of my contacts showing up in the contact list of my mail but it's not even close to being the most updated list. I honestly don't know where Windows Live got them from but there's just a whole weird mix of people, many of which aren't even my contacts but just email addresses of strangers that I may have dealt with one time in the past. The whole **** thing is a mess and I don't know where to go from here.

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