Sync file missing?????

I cannot download music onto my shuffle. I get an message that it cannot sync because of a missing file. It doesn't tell me what freaking file is missing. I have reloaded the software and nothing. My laptop USB port isn't high speed and that bubble pops up at the same time. Could these two be connected? I cannot send the **** thing back because I had it engraved. I am so frustrated after 4.5 hours working on this. Help? [email protected]

I switched computers

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