Sync issue for iTunes purchases

I am running XP service pack 2 and have a first generation 8GB iPod Nano. I have music on iTunes that has been ripped from CDs I own and some music that I have purchased from the iTunes store. Recently I had an issue with iTunes repeatedly asking me to authorize my computer to play my iTunes purchases. I resolved this issue by following the instructions on this site about deleting the SC folder. So now my computer plays my iTunes purchases without issue.
However, when I try to sync my iPod, the music I have ripped from CDs will sync without problem, but it refuses to sync my iTunes purchases, claiming that my computer is not authorized to play them. (Note that when I play my iTunes purchases on my computer there is no issue and I do not get this message.)
I attempted to restore my iPod using my computer and received the 1436 error when iTunes got to the point of downloading the software for the iPod. I was able to restore my iPod from another computer running XP SP2. I then followed the instructions on one of the articles on this site and replaced the dll files. This did not solve the problem. I then removed and restored/updated the USB driver, which also did not solve the problem. My iPod will still sync with ripped music, but not with any purchases from the iTunes store.
Seeing as how my iPod can be restored by another computer and is recognized by my computer and will sync with music ripped from CDs, I think this must be an issue with my computer and/or its accessing the iTunes store, but I am at a complete loss as to exactly what the problem is or how to solve it. If anyone can help I would be very appreciative.

Well, I think the issue has to be with DRM. I just updated part of my library to DRM-free files (some files aren't available for the upgrade yet), and they sync to my iPod without issue. The ones with DRM still won't sync to my iPod. I suppose in the worst case I can just wait until everything is DRM free and just upgrade.

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How do I get rid of lip-sync issues with iTunes 10.2.2.12?

Hi Everyone.
Firstly, a very Happy Easter!
I'm having lip-sync issues with iTunes playback on my PC. The video is largely smooth with the occaisional choppiness when the CPU is made to work hard. (Playback on my iPod Touch is fine).
The system stats for my PC are at the bottom of the post.
The sound is produced through a Creative Live Sound Blaster Live! 5.1 card.
Video is through a NVIDIA Geforce 6200 with 512Mb of RAM. (All video and audio drivers are up to date).
The physical set-up is that I have iTunes installed on the C drive and my media installed on an external USB hard-drive.This isn't just a problem with 10.2.2.12 - it's been there for the last few updates.
I suppose my main questions are:
Should iTunes and my media be on the same drive? (Which would mean the external drive as I'm short on space on the C drive).
Is there some combination of settings in QuickTime that will solve this? (I've tried different combinations, but it doesn't really help).
Is the spec (below) of my PC causing any issues.
Here's an Easter Egg for anyone able to help!!
All the best
BandAidUK.
System Information
Time of this report: 4/24/2011, 10:13:44
Machine name: DEREK
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: Dimension 8300
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A07
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz
Memory: 3326MB RAM
Page File: 1273MB used, 3941MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
Display Devices
        Card name: NVIDIA GeForce 6200
     Manufacturer: NVIDIA
        Chip type: GeForce 6200
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0221&SUBSYS_02F3196E&REV_A1
   Display Memory: 512.0 MB
     Current Mode: 1280 x 1024 (32 bit) (60Hz)
          Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
      Driver Name: nv4_disp.dll
   Driver Version: 6.14.0012.6099 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/22/2010 07:23:24, 6359552 bytes
      WHQL Logo'd: Yes
WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: nv4_mini.sys
    Mini VDD Date: 10/22/2010 07:23:24, 9623680 bytes
Device Identifier: {D7B71E3E-4161-11CF-0D6D-FF2200C2CB35}
        Vendor ID: 0x10DE
        Device ID: 0x0221
        SubSys ID: 0x02F3196E
      Revision ID: 0x00A1
      Revision ID: 0x00A1
      Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
Sound Devices
            Description: Creative SB Live! Series
Default Sound Playback: Yes
Default Voice Playback: Yes
            Hardware ID: PCI\VEN_1102&DEV_0006&SUBSYS_10031102&REV_00
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: P16X.sys
         Driver Version: 5.12.0001.0129 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 8/14/2003 16:58:12, 1296384 bytes
            Other Files:
        Driver Provider: Creative Technology Ltd.
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 8000, 96000
Static/Strm HW Mix Bufs: 64, 63
Static/Strm HW 3D Bufs: 64, 63
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run
            Description: SoundMAX Digital Audio
Default Sound Playback: No
Default Voice Playback: No
            Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_01571028&REV_02
        Manufacturer ID: 65535
             Product ID: 65535
                   Type: WDM
            Driver Name: smwdm.sys
         Driver Version: 5.12.0001.7000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 3/22/2005 11:08:40, 260224 bytes
            Other Files:
        Driver Provider: Analog Devices
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
              HW Memory: 0
       Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
               Registry: OK
      Sound Test Result: Not run
Sound Capture Devices
            Description: Creative SB Live! Series
Default Sound Capture: Yes
Default Voice Capture: Yes
            Driver Name: P16X.sys
         Driver Version: 5.12.0001.0129 (English)
      Driver Attributes: Final Retail
          Date and Size: 8/14/2003 16:58:12, 1296384 bytes
              Cap Flags: 0x41
           Format Flags: 0xFFF
            Description: Hauppauge WinTV 88x Audio Capture
Default Sound Capture: No
Default Voice Capture: No
            Driver Name: hcw88aud.sys
         Driver Version: 2.125.28070.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 3/12/2010 09:47:58, 13440 bytes
              Cap Flags: 0x41
           Format Flags: 0xCC0
            Description: SoundMAX Digital Audio
Default Sound Capture: No
Default Voice Capture: No
            Driver Name: smwdm.sys
         Driver Version: 5.12.0001.7000 (English)
      Driver Attributes: Final Retail
          Date and Size: 3/22/2005 11:08:40, 260224 bytes
              Cap Flags: 0x41
           Format Flags: 0xCCC
DirectMusic
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  Creative SB Live! Series, Software (Kernel Mode), Output, DLS, Internal
                  SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Creative SB Live! Synthesizer [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Creative SB Live! External MIDI [Emulated], Hardware (Not Kernel Mode), Output, No DLS, External
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Creative SB Live! External MIDI [Emulated], Hardware (Not Kernel Mode), Input, No DLS, External
        Registry: OK
     Test Result: Not run

Select *List view* instead of *Album list view*. These are in the View menu or the boxes next to Search, on the right top of iTunes.
and the column next to it with a number in it that I have absolutely no idea what it's for. I want those two columns OUT.
In List view, you can turn off every column (in menu View > View options) except track name.

HT1386 I am unable to sync and move iTunes purchases to my devices wirelessly...

Hello, so I am unable to sync and move iTunes purchases to my devices wirelessly. I accidentally ended all the apple processes on windows 8 Task Manager, is there any way to reverse this. I uninstalled iTunes then re installed it and it still will not work. I really hate myself for doing this... Anyways, if anyone can help I would greatly appreciate it.
Thank-you so much!
K-D.

Have you looked here:
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing

When will Apple support a sync feature for itunes and iphone?

Anyone know when Apple will support a sync feature for iTunes 11.1.1 and iOS 7.0.2? Its been a few weeks since iOS 7 was released and I still can't sync between my phone and computer.
I'm curious if the lack of communication means they aren't interested in bringing this function back.

Not sure what the sync problem is, but see Restore podcasts deleted by iTunes 11.1... for some advice on that issue.
tt2

My computer crashed and I downloaded Itunes on a new computer and I'm trying to get new music and it says my Ipod is synced with another itunes library {my dead computer} and I can either erase and sync or transfer itunes purchases. Is there any way possi

My computer crashed and I downloaded Itunes on a new computer and I'm trying to download new music to my ipod and a message comes up thatsays 'my ipod is synced with another Itunes library' {obviously my dead computer} and I can either 'Erase and Sync or Transfer Itunes purchases'. Is there ANY way possible I don't have to erase my music and can download some new stuff? Please help. Thanks- so frustrated.

Yes. I have no personal experience with this, but it is possible to recover your music from an iPod. See this link: http://guides.macrumors.com/Recovering_Songs_from_an_iPod

I keep getting emails for iTunes purchases that I have not authorized

I have received several emails for iTunes purchases that I have NOT authorized. The name on the Billed To is not my name or address, but it includes my Comcast email address. I don't know if I am being charged for these purchases through Comcast or not, but these receipts should not be coming to me. What can i do?

If the email is asking you to verify your account or in any way provide personal informaton, it's a fake, trying to scam you out of your account information or credit card details. Do not respond to any emails that have a link asking for personal information. Just delete the message.
Regards.

HT1918 Why is my debit card being charged for iTune purchases when my account is set up with my Amex card

Why is my debit card being charged for iTunes purchases when my iTunes account is set up with my Amex card?

Login to the account on iTunes and under payment info, select none for the credit card. iTunes is supposed to use gift cards and store credit over credit cards but it doesn't.

Using .mac address for iTunes purchases

Hello,
I am really wanting to use my .mac email address (and Apple ID) for iTunes purchases. I just recently switched completely over from a Windows PC and purchased a new iMac (Woo-Hoo!). To go with the new iMac, I purchased a .mac account right before it changed to mobileMe. I will be using this .mac address a lot over the next several months, and wanted to consolidate all of my usernames, logins, Apple ID's, etc., into the one .mac address and username.
If I understand correctly, I can't transfer stuff that I've purchase on my old Apple ID to my .mac - which is a bit inconvenient, but not too bad since I only purchased a few songs. I plan on purchasing a lot more iTunes stuff now that I have the iMac.
My main concern is, what happens if I decide not to renew my .mac account a year or two from now, and all my purchased music is under that Apple ID? I'm a bit afraid of this because who knows if I'll still need .mac a couple years down the road. I still want to be able play the music I bought and paid for.
Sorry to ramble, but all this ID, and login, and username stuff is a bit confusing for a longtime PC user like myself. But I'm learning quick.
Thanks,
RJ

R72Sully wrote:
My main concern is, what happens if I decide not to renew my .mac account a year or two from now, and all my purchased music is under that Apple ID? I'm a bit afraid of this because who knows if I'll still need .mac a couple years down the road. I still want to be able play the music I bought and paid for.
Hi RJ.
First of all... Congratulations on your new toy! They are great!
Okay,
If you don't keep your account active at any point from here on out, you will lose your ability to use the @mac address and would subsequently have to use the @me name instead. As you know, it is no longer dotmac, but MobileMe.
If you want to be able to play the music you've purchased you can still have an iTunes account, but you would need to change your account info to reflect your current information. Oh and as always, back up, back up, back up
I know it can be confusing for us just starting out. But don't worry! Before you know it you'll be amazed at how simple and straightforward most of it is. And FUN!
All The Best-
mwn

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I cannot get any response for HELP!!

HT204053 how do you update credit card info for itunes purchases?

How do you update credit card infor for itunes purchases?

Try this link...
http://support.apple.com/kb/HT1918

How do I get a receipt for iTunes purchases?

How do I get a receipt for iTunes purchases. I know I used to get them for purchasing apps, but I can't figure out how to get email notification of my iTunes purchases.

Receipts should be automatically mailed to you. There's nothing you need to do (or can do) other than confirm that your current email address is correct in your iTunes Store account and make sure no anti-spam filter is blocking emails from Apple. It sometimes can take a couple of days for a receipt to be sent.
You can always look up purchases by logging into your iTunes Store account and going to the Purchase History.
EDIT: Is there any way to speed up how quickly I getthr receipt though?
No, sorry, there isn't.
Regards.
Message was edited by: Dave Sawyer

How doI get a refund for iTunes purchased made by mistake?

How can I get a refund for iTunes purchased made by mistake?

Sorry, but Apple's policy states, "all sales are final" > iTUNES STORE - TERMS AND CONDITIONS

ITunes Movie Artwork Issue For Videos Purchased From iTunes

There appear to be a number of different issues with iTunes and Movie Artwork but my issue seems to be a little different – and I have a workaround for it – so I thought I'd post it here in the hope that it will save someone else some time.
Config: iMac 27" / Latest Mountain Lion / Itunes 11 *in 64 bit mode*
Issue: HD movies purchased and downloaded in iTunes won't let me add artwork. I use 'get info' on the movie in question, select the artwork tab, and then drag a picture across from Google Images. It appears to work fine. I collapse the 'get info' window. To check to see if the artwark was saved, I use the 'get info' command on the same movie. The artwork is not there. It was not saved.
Additional Info:
1. I have no problem adding artwork (using the exact same process) to any movies that I've ripped from DVDs using Handbrake.
2. I discovered that the movies in question that I downloaded wouldn't play when launched from iTunes. The failure message said that playback required Quicktime. I have old and new versions of Quicktime on my Mac. Didn't seem to make sense. I researched the failure to play problem and the workaround for that also fixed my artwork problem.
Workaround:
1. Quit out of iTunes.
2. In the applications folder, find iTunes, right click the app file and select 'get info'.
3. Tick the box that says "open in 32 bit mode". Collapse the 'get info' window.
4. Open iTunes.
5. Launch the movie in question. If you get a failure message, just hit 'cancel'. The movie will open and begin playing, likely with no sound.
6. Quit the movie.
7. Select the movie in question and do 'get info' on it.
8. Select the artwork tab and drag your artwork into the blank window. Collapse the 'get info' window.
9. Repeat steps 5 through 8 for all the movies you've had trouble with.
10. Repeat steps 1 through 4, but this time untick the box that says "open in 32 bit mode".
All your artwork should be ok now, and you should be able to make changes for those files from this point on without using this workaround.
So - my question is, does anyone know why there is an issue with 32-bit vs 64-bit and if there is a way to fix it so this workaround isn't needed?
Cheers.

I am having this same problem ever since I upgraded to iTunes 7.x. When I was using 6.x, the videos displayed fine but after the upgrade, they were no longer viewable. The audio is skipping and I only receive flashing colors in the panel where the video should be displayed. I am currently using iTunes 7.5 and not only a problem with video display but also can not view album art in the Cover Flow display. Only a series of different colored squares where the album should be displayed. I have two Sony Vaios one works and one does not. The Vaio PCV-RZ34G with 1GB RAM does not work but a Vaio VGC-RB53 with 512MB works fine. I have searched for video driver updates and have not found any solution. The problem only seems to appear with any video played with Quicktime. Video played with other video applications works fine. I have just lived with no quicktime video or cover flow on the PCV-RZ43G. This has been an excellent system with the only problem being the video conflict with quicktime.

How can I use a different Apple ID for Find My iPhone than for iCloud syncing/storage and iTunes purchases?

I use two different Apple ID's for two iPhone 4's and for iTunes on my PC. I use one for purchases and the other for Find My iPhone on both phones. How can I set up iCloud for both phones using each ID for it's user for storage and backup but keep one ID for purchases and one for Find My iPhone on both phones?

To better describe what I am needing:
1. - iPhone 1
2. - iPhone 2
A. - Apple ID #1
B. - Apple ID #2
On 1. I need A for purchases and iCloud and B for Find My iPhone.
On 2. I need A for purchases and B for iCloud and Find My iPhone.
In addition, will iCloud store text messages?

Serious Sync issues between iTunes 8.0.2 and AppleTV 2.3

Please Help,
Everything was just wonderful until several weeks back when the AppleTV started having sync issues that seem to have degraded into oblivion. Rebooted everything, checked all software loads, tried many of the suggestions (no blocking network / firewall issues) and have even tried adding redundant port allows for any and all ports I could find going in / out of Apple TV. But to no avail there seems to be a bug that got introduced somewhere with the sync mechanisms.
The Apple TV can purchase movies, download them fast to start playing, view youtube videos just fine and play all of the media great, So can my Mac and all media / iTunes functions work well it even syncs with my iPhone / iPods well.
However... The only way I can get the AppleTV to sync is to reboot it, then it will sync some, iTunes will just get to a forever syncing with Apple TV state (which you have to stop), reboot AppleTV again, it will sync some more, until it stops, iTunes is stuck syncing forever with AppleTV again, repeat and rinse about 4 more times and you have it all synced.
If there isn't anything to sync when AppleTV boots the Sync in iTunes just spins for ever. I actually left it for 4 days just to see if it was actually doing anything. Minimal Network IO and of course it never finished.
If I stop the Sync with Apple TV in iTunes and then try to reinitiate it from iTunes I get the 3986 port error (which is bogus) unless there is some hidden setting somewhere in the OS that I can't find. And if there was a problem then why would it start and run when I boot the Apple TV.
It just seems that all of a sudden things started going wrong with Sync with no real change other than 'software updates' .
The only thing I haven't tried is to do a factory reset on the AppleTV which from what I have read doesn't really solve anything.
So, please someone from Apple or someone with some detailed technical experience provide some guidance on whether there is a bug that got introduced, version issues between iTunes/AppleTV, or something else going that I haven't been able to figure out over the last 2 weeks.
The only other unique things that may be different is that I have my iTunes library on an external drive (not on the internal drive). Does this many any difference?
Thank You in advance to anyone that can help me get to the bottom of these issues. This started happening when I was totally sold on AppleTV and about to buy a second one.
mmilford

And it's good to know I'm not the only one with the problem too! I just cannot sync stuff from Mac to Apple TV without it locking up. It actually seems to lock the wifi also, meaning I have to quit iTunes, turn off the wifi and then turn it back on again. But as soon as I open iTunes, the same problem again...
I've tried everything I can think of, searched all help articles, but cannot sort out this somewhat annoying problem.
Message was edited by: Lee Nixon

Sync issue for iTunes purchases

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