Sync issue when playing iTunes movies

I just converted my iTunes movies to an open format that I can play on my tablets, and I am having the same audio sync issue, and I am checking my output videos with Windows Media Player on a Windows 7 machine.

Just tried the video file on itunes , Same problem. Other video players works fine

Similar Messages

I can't play iTunes Movies in 5.1 surround on my surround sound system

I like to download iTunes movies to my MacMini from iTunes store. Recently I gave up doing so because I can't play iTunes movies in 5.1 surround on my surround system. My MacMini is connected to my Marantz 6007 SR via HDMI cable. However I can get DTS or 5.1 surround sound from my system with other players such as VLC player.
How can I fix this problem as I really want to buy or rent movies from iTunes store?

Hi komansava,
Thanks for visiting Apple Support Communities.
It sounds like your Mac Mini is able to output 5.1 audio to your surround sound receiver, but iTunes purchases do not play in surround sound.
When playing iTunes purchases, first see if iTunes is set to output the movie you're playing in surround sound:
Set up iTunes to play content in surround sound
Movies you purchased or rented from the iTunes Store may have stereo audio and digital surround sound tracks. ...
In iTunes, click the Speech Bubble icon to view your audio choices, such as English (Surround). If the surround sound choice is dimmed or the icon doesn't appear, make sure you are using the appropriate hardware and that the content is encoded with digital surround sound.
You can find this information here:
Set up iTunes and your DVD Player for digital surround sound - Apple Support
Best Regards,
Jeremy

Playing iTunes Movies in 5.1 surround on my surround sound system

I have the opitcal cable working. I have changed the channel seletion to surround on the movie and there is no audio. So, in short, I want to use my MacBook Pro to play iTune movies in 5.1 on a surround system. Currently, I am running OS X 10.4.11 and iTunes 9.2.1. I can play DVD's back in 5.1, so this must be an iTunes issue. Please help.
Thanks,
Kim

Channel selection on the receiver right?
Also, do a "Get Info" on the file you are attempting to play in iTunes. Does it show Surround (or something similar) for the "Channels" tag?
In any case, I found the following:
http://www.macworld.com/article/150554/2010/04/itunes_surround.html
http://hints.macworld.com/article.php?story=20091118074715846
Message was edited by: Beavis2084

When playing iTunes from 2006 MacBook via Airport Express remote stereo speakers, the music keeps dropping in and out

I've tried hours and a trip to the Apple Store to resolve this problem, and no luck so far.
We have two Airport Expresses -- one is an older "g" version (from 2006), one is a newer "n" version (a couple of years old).
We have one older MacBook (from June 2006) (so it can only use "g" wireless and also cannot be upgraded to OS X 10.7 "Lion").
We have one MacBook Air and an iMac (both less than a year old), an iPad (about 2 months old), and a recently acquired AppleTV (in the past few weeks).
We also have two iPhones that do use our local wireless network on occassion.
We have stereo speakers that are currently connected into one of the Airport Expresses.
For years (until the past few weeks) I played music from iTunes on my first generation MacBook to the speakers with no problems (using the older "g" Airport Express). Recently, however, when playing music remotely over the speakers we have gotten fairly regular (though at random intervals) drops of the music in and out (drops are for a second or two each). So far, here's what we've tried to do:
(1)     Went to the Apple Store, where they thought the problem might be compatability between the g and n equipment in our house. They suggested that we get an Airport Extreme and use that as the base so that 2.5 GHz and 5 GHz networks could each be set up, allowing the two systems to play nicely. Spent a couple of hours setting everything up. No dice.
(2)     The skipping happens even when (a) I turn off the Apple TV; and/or (b) turn off the older Airport Express and just use the Extreme and the "n" Express (with the "n" Express as the connection to the stereo).
(3)      When I have the wireless network drop-down menu selected on my MacBook, the skipping occurs immediately after the computer is "looking for networks" (as shown at the top of the menu). The computer does this at random intervals on a regular basis. The skipping, however, will occur even if the menu is not selected.
(4)     Here's the weirdest part. The skipping has even occured when playing iTunes from our newish iMac, with the older MacBook shut down, with the older Airport Express shut down. In this case, the skipping only appears to occur when we have the wireless network drop-down menu selected and again, it occurs when the computer is "looking for networks" which occurs at random intervals. In this situation, the skipping only seems to occur when the menu is selected.
At this point, if I can't find another solution, I'm going to return the Airport Extreme, and just give up playing music over our stereo speakers from the MacBook (and instead transfer music to the iMac and play from it). But I thought I'd try a last-ditch effort to ask for help to see if anyone could figure out what might be causing the problem. I would chalk it up to the problems of using my old "g" network MacBook on a newer "n" system (though I'm not about to spend $1K+ to upgrade my laptop just for this), but for (4) above, which seems to indicate something else is going on.
Any help would be most appreciated!

Unfortunately, your description of the problem and the placement of both your main and AirPort Express routers does lend itself to believe the problem is most likely Wi-Fi interference. If it isn't the microwave or portable phones, it could be obstacles like walls between the routers that may be preventing the stream from consistently reaching the Express.
In your configuration, the stream will first travel to the main router, and then, from the main router to the AirPort Express. If, for example, you started the stream in the same room as the Express, that stream would have to travel across several rooms at least twice.

The sound on my G5 imac disappears when playing itunes

The sound on my imac just cuts out when playing itunes. If I press the Sound Increse or Decrease button on the keyboard it comes back - for a while !
The problem doesn't seem to be affected by anything else running.
The only thing that does seem to have an effect it is the volume - the lower the volume, the oftner it happens.
Anybody help me?

One thing that helped was getting a toothbrush and scrubbing the dock connector on the phone. I scrubbed the connector and used compressed air for about 1/2 hour till the connector looked much cleaner. An Apple employee told me that the pins on the phone had a little corrosion and sand. The problem hasn't gone away completely, but has been significantly reduced. I'm going to hold out until my contract expires after which time I'll switch to an iPhone5 (or newer) or Android phone.

Why Only when playing iTunes I have no audio, no sound?

Why Only when playing iTunes I have no audio, no sound after setting up Apple TV? Worked fine before that.

I had this problem, too. It was on my phone, though, but it seems to be a problem that many people have.
I have fixed it. It cost me 99 cents.
My phone said I had 247 photos/videos. Itunes said I had 1700+. Both said that Photos & Video were taking up 10.8 GB of storage.
On my phone, I went to Settings --> iCloud --> Storage --> Change Storage Plan
I selected the 20GB plan for $0.99 a month
Then, I went to Settings --> iCloud --> Photos
I enabled My Photo Stream (slider to the right/green)
Then, I got on WiFi. I don't know how long it took, certainly not long enough to upload gigabytes of data, but I saw that my Photos & Camera app was using a far more reasonable amount of storage (1.3 GB, rather than 10.8 GB). I checked this by going to
Settings --> General --> Usage --> Manage Storage
Because I don't want the 20GB iCloud plan, I went back to
Settings --> iCloud --> Storage --> Change Storage Plan --> Downgrade Options (at the bottom)
... and I selected the 5 GB Free plan again.
Now for a little rant.
I am very unhappy that I had to give Apple one thin dime to have this fixed. After spending a couple of hours trying to figure out why I can barely use any storage on my phone, I had to pay to fix it. Ridiculous.
I still enjoy using Apple products, but I enjoy using them less and less over time. Not only is every release of iTunes less usable than the previous one, the last one wouldn't even install on my machine. That was about another six hours lost trying to figure out the problem.

Error message "MPAVControllerErrorDomain error 3" will not allow me to play iTunes movie rental. I rented film 6 days ago. Please help.

Error message "MPAVControllerErrorDomain error 3" will not allow me to play iTunes movie rental. I rented film 6 days ago. Please help.

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

How to sync and play itunes movies in 1080p hd on iPhone 4S/5/5s or iphone 6 plus

About 6 months ago I discovered iTunes was set by default to 720p. These MUST BE CHANGED TO 1080P!!!!!!!!.......So I installed FULL 1080P file on my laptop on iTunes... When I download movies on iPhone 5s/iPad mini the file is 720p.... So within about 60 seconds of starting download of 1080p files into my laptop of iTunes purchases. It was at that moment that I realized it was that file my laptop has on file to sync to my Apple device...Ten minutes later when the first 1080P HD file was downloaded I must say... The resolution is amazing... I now use this same process to install movie files from iTunes.. In FULL 1080P.. Not 720P... Works on my iPad mini also... Avatar is 5.4 GB if installed over Wi-Fi... However sync with laptop and file is 6.5 GB in size... Called Apple told them... No reply yet.... You must delete 720P files from your laptop... Look for file size in any movie purchase and you will see DOWNLOAD IN 1080P.. This will open preferences in iTunes for you to the correct tab so you can change setting to 1080p from default of 720p... DELETE any downloaded movies already downloaded into laptop... You can check file quality by right click on any movie folder and the look at movie info... Will say 720p HD... Delete to recycle bin and iCloud will appear on each movie... Now download 1080P HD file... When completed. Right click any file to verify it is 1080P HD... The sync with device...... And get ready to be upset with Apple for holding back your device for the last 2 years 3 months and 16 days......And be ready to catch your jaw from hitting the floor when you see your screen in full 1080P HD.... Apple Engineer's were asleep.....
<Edited By Host>

Currently There is only one option to watch 1080P movies from iTunes on your Apple devices... With a sync with a laptop.. Apple by default sends the 720P file... Users have no option to control video download... Some like me want the full file... Some uses may think the 720P file is fine... However I see the difference... And it is big.. The iPhone has a 1080P camera... So it can play and store a 1080P file... And the screen does display a better image... Just watching a iTunes movie and shooting a video in 1080P on your iPhone and you can see the image is better.. YES it's 1080P... not 720... Apple has know from release of iPhone 5 on September 21,2012 iPhone can play 1080P file... However the system is overloaded as I seen on my Apple T.V. On Christmas say ready to pay is 8 hours 22 minutes... I pay for 50MBps download and 5MBps download.. fastest I can get in my area... It's obvious it will load Apple's network and the don't want to make the changes... Users now wanting 1080p files for iPhones/iPads.... The system load would jump off the scale... I contacted Apple told them the issues, currently they have stopped emailing me replies on the issue after issue was escalated to Apple engineers... Apple knows... Yet...
I want control of what file I download into my device over Wi-Fi... Apple has missed the ball for over two years... Missed it rolling down the hall... Missed it bouncing down the stairs.... Missed it as it rolled across the street and is still going with no fix yet....

Itunes freezes when playing a movie

Since the last update, whenever I play a movie rental, The picture will freeze but the sound continues. I have to completly restart itunes to fix it. Any suggestions on how to fix it so it doesnt happen again?
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard h8-1360t
iTunes 11.1.4.62
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 3.0
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.0.32
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CBA480C249210
Current user is an administrator.
The current local date and time is 2014-02-20 20:34:03.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon HD 7570
NVIDIA, NVIDIA GeForce GTX 660 Ti
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.4.62 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {AB}
Description:    Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:
Lease Expires:
DNS Servers:
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-02-20 20:33:32.

I think I solved the problem.....In Itunes, I had my iphone set up to update VIA wireless...Itunes scans and constantly searches..which was causing the video to freeze up...when I disabled or disconnected the iphone, I no longer have issues.
If anyone else is....Disable any devices (ipads, Iphones, ipods) that might be connected to itunes using the wireless method.

Grey screen in iTunes when playing downloaded movie

Since the update from 10.7.5 Server ed. to 10.9 Mavericks on my Mini-mac I have problems with the playback of downloaded iTunes movies. The only thing I see is a grey screen. This not only is the case for playback with iTunes, but also for playback of DVD's.
When I want to play the movie on my AppleTV (from the iTunes library on the same mini-mac) it's no problem. On my iMac: same. No problem.
So it must be something on the mini that handles the playback of copy-protected material. I think I need to remove something and get it installed anew, probably something Quicktime related.
Is there anyone that can help me out?
Berry

Oh, Apple, sometimes you drive me mad.
I filed a bug report. Seriously????
17852793 iTunes move plays only audio, no video, gray screen
Apple Developer Relations13-Aug-2014 10:23 AM
Engineering has determined that this issue behaves as intended.

Black Screen when trying to play iTunes Movies PLEASE HELP

This is my set up. I have an iMac running OS X (10.5) and a mac mini running (10.6) this mac mini is hooked up to my tv in the living room, it also is fitted with an external hard drive (this is where my itunes media folder is located for my mac mini). I enabled home sharing on both macs and they are both authorized to play my media. I recently downloaded two movies on my iMac and transferred them to my mac mini. Now here is the problem. I can play the movies fine on my iMac but when i try to play them on my mac mini all i get is a black screen with no sound. The movie is playing on the mac mini because i see the time bar moving but nothing is on the screen.
Please help.

In an attempt to consolidate numerous threads about video problems with Flash Player 11.2.202.228 I've created a new post where I'd like to have people who are still encountering this issue to either post or link to an existing post with their information.
Video investigation with Flash Player 11.2.202.228
We're asking for 4 pieces of information
1. A brief explanation of the problem
2. Did disabling hardware acceleration fix the issue
3. A sample URL
4. A copy of your dxdiag report
If you've already provided all 4 answers to us, thank you and please take a minute and copy the URL of your post (right click on the highlighted title of your post as shown in the example screenshot below) and paste it as a reply so your input is not lost.
If you haven't provided these answers, we ask that you take a few minutes and create a new post with the required information.

Issue when playing movie on full screen with extended desktop.

I'm running Itunes on Windows and I'm using a dual monitor configuration. When I play a movie and go to full screen, Itunes will go full screen on the current screen but also will set black the second monitor. So, when I go full screen I lost the second monitor. Why!!?
Is there any way to go full screen without touching my second monitor? I usually see movies while I do other stuff in the second monitor.

lame.. but how come its not the same in all cases. if I view
the flash video on nbc.com that will full screen in the extended
desktop, as will youtube
whats the difference in implementation?

Itunes 7.1.1 crashes when play Itunes purchased movie/video

I have Vista Home Premium running on an HP Pavillion M7790Y. I just installed Itunes 7.1.1, music plays fine but when I play a movie purchased on itunes, it begins then gets stuck and then ultimately crashes. Any ideas?

I personally can't see how iTunes would work
differently with SATA drives or IDE drives - the OS
does that. Then again, strange things do happen!
You're looking at it the wrong way, most likely.
It isn't that iTunes works differently with SATA. It's that something in the SATA drivers doesn't like the way iTunes (really QuickTime, actually) is accessing the disks.
But yes, I have Vista Ultimate, iTunes 7.1.1 and SATA
drives. As will nearly everybody else who has bought
a new PC in the last two years or so. I'd assume this
to be a widespread problem!
Actually SATA drives in typical home PCs are a relatively recent phenomenon, and Vista is obviously brand new. That said, most new PCs other than the lowest end ones now have SATA drives and run Vista, so if this really is a SATA + Vista problem (and again, no one has definitively proven that it is) it will begin to affect large numbers of people soon.
Edit to add... I just copied a downloaded video onto
my FreeNAS box, which uses a CIFS connection. I
opened the video in Quicktime and - it plays
perfectly fine. So there you go, it looks confirmed.
How silly! Fix it Apple!!!
Yup, doing something like that would have been one of my suggested workarounds. In my case I have both IDE and SATA drives in my system, so I put my iTunes folder on my IDE drive for now.
Gotta tell you, this drove me absolutely nuts for nearly two weeks when I first upgraded to Vista, which is one of the reasons I post about it a lot - so others doing a Google search will find these posts and know they're not alone.

Sync issues when video project is uploaded to Facebook, but fine elsewhere

I have posted multiple video clips to Facebook without any issues. I've just finished two large projects, one is 5 minutes, the other is 7. Both are uploaded to my MobileMe gallery and play fine. I can play the finalized movies (m4v files) in iTunes and no issues there either. However, when I upload the mv4 file to Facebook, the audio and video get out of sync. The movie starts playing fine, and then there will be little pops and crackles every so often, and it will be noticeably out of sync about 40 seconds in. (I don't get these same crackles when I play the movie from MobileMe gallery). If I click ahead in the progress bar below, it syncs back up again, only to go out of sync again the longer it plays. The audio gets progressively more and more ahead of the video the longer I let it play. I've tried both exporting the movie as the m4v file and uploading it to FB, and also trying the feature that lets me upload directly to my FB account from iMovie. Same problem each time. I tried both the Medium and Large sized files too. Any help would be much appreciated.

It sounds like it may have to do with the resolution of the video that you produced in iMovie. Check the resolution of the video and see if they have any requirements for video clip resolution on Facebook and youtube.
I have uploaded video from iMovie to both in the past and they worked... so it might be the settings you have for the iMovie file.

Weird timing issues when playing back a recorded sound file and with synths

Hello there,
I'm having a couple of strange issues with playing back files that I have recorded using MIDI data which is then used to play an external synth which then gets recorded to an audio track which at the time is perfectly synced to a click track.
The problem is (and I really dont get why this is happening) when it comes to playing back the recorded audio file that sometimes it is either behind or ahead of the beat.
This makes absolutely no sense because sometimes it IS in time with the beat and other times when I play through my piece it is obviously out! I haven't moved the audio file in the arrange window and it is a permanent .aiff file that is stored on my hard-drive...what on Earth is going on?
On a side note, the same problem happens with any of Logic's synths when I use an LFO that is supposed to be synced to the beat. Sometimes when I play back the MIDI data it is perfectly synced and in time and other times it is horribly out. It really is just pot luck!
Anyone got any ideas?

Thank you supermacmom!
I have the LifeProof case for the iPhone5, and I remember the instructions saying that any protective screen cover should be removed before enclosing the phone into the case, but I left mine on with no ill effects.
But I should have taken off the back protective film, which was covering the video mic!

Sync issue when playing iTunes movies

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