Sync Issues - Function Open Folder failed

Hi ,
I am currently in Egypt and I am having a nightmare with my blackberries, I posted a few weeks ago an issue with my bold 9000, which unfortunately after all the good advice I received on this forum, cannot be resolved until I return back to the ~Uk, as it is a device issue.
I am lucky enough to have another blackberry with me , 8900, however I am now syncing it to my laptop as I am very cautious about losing data and I am receiving the following message:
Function openfolder failed
I am currently at a lost, does anyone have any ideas? I am not having a good trip with my BB so far
thanks in advance
desparate in Egypt !

Hi and Welcome to the Forums!
Here is a KB that discusses that error:
KB17266 "Function Openfolder Failed" error occurs during synchronization or when configuring synchronization with BlackBerry Desktop Manager
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Sync Issue - Function OpenFolder Failed

I have downloaded the Desktop Manager Version 4.6.0.12. While trying to sync with 8320, I received an error message - intellisync "Function OpenFolder Failed" and nothing had synced. How could I overcome this problem?
Further, I would also like to know why the "reconcile messages" function is unavailable on the desktop manager and how I could reconcile messages between Outlook2007 and my device so that all emails remain on device and on Outlook. Currently, I only get emails delivered to my blackberry only when my Outlook is closed.
I am currently using the BIS.
Thanks!
Solved!
Go to Solution.

Glad the first problem got fixed!
I use four accounts on my BB and Outlook 2003 at home, I receive all emails on both devices.
If you are not receiving all emails on your bb, login to your BIS site and delete and the create the account. You will get a verification email for the account on your BB.
Then use the option for Send service books. You will get an email when they have been sent. You should get emails on both devices.
You can then set an option on your Email provider account that says to leave a copy of the message on the server, until deleted.
On the Blackberry you can use the reconciliation option to delete on Handheld or delete on HH and mailbox.
You can then delete the message at the PC or BB and then your mailbox on the Email provider always gets cleaned of deleted messages.
When I am at the PC and I get a Gmail, my BB usually gets it a minute before my outlook does (PC via broadband).
If you need more information, please ask!
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HT1296 What is the correct windows xp path to use so USB sync will function? I must have moved my folder because sync no longer works.

I tried to organize my computer folders but must have moved a key folder for my iProducts because I can no longer sync. Does anyone know the correct windows xp path to put my documents folder in the right location so sync will function again?

Open iTunes, go to the Help, on the top menu bar. ITunes can rebuild the path to the iTunes files.

How to delete Sync Issues folder in outlook -Exchange 2010 environment ?

is there a way to get rid of Sync Issues folder in outlook , I tried out solution with MFCMapi but no luck . Please suggest ?
Aditya Mediratta

Hi Aditya,
Thank you for your question.
By my testing, there are 5 folders which we didn’t delete. It is a system necessary folder.
There are Deleted Items, Inbox, Outbox, Sent Items, Sync Issues.
Could you tell me that why you want to delete it? We could hide it by the following methods:
1: In the Bottom of the Navigation Pane you shall find the following Option (Mail, Calendar, Contacts,) Click on the option that says Mail, this will hide the hidden folders.
2: Clicking on the “Folder List” button present at the bottom of the navigation pane (Where we see the folder icon).
3: Incase if you do not see the Option for “Folder list” at the bottom of the Navigation Pane, then please do the following:
At the Top Click on the View Ribbon > Navigation Pane > Options > You will get a Window called “Navigation Pane Options “> Check the Box that says Folder List and move it up the list using the
“Move Up” option. Now you would find the “Folder list “option at the bottom of the Navigation Pane. > Clicking it will Un-hide /Hide the hidden folder visible in the navigation list.
If there are any questions regarding this issue, please be free to let me know.
Best Regard,
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Jim Xu
TechNet Community Support

IPod Touch Sync Issues - Fails, then 100% CPU

I've been having a problem where when I try to sync my iPod Touch on my computer, it fails some way through, then the CPU is cranked up to 100% and I have to forcibly restart my computer. Ever since I've installed Windows 7 64-bit I've been having sync issues so I tried restoring it completely and I got myself into this mess. I originally had Vista 32-bit so I'm not sure if it's because of the change. But I have an HP Pavilion dv2615nr. Any help would be greatly appreciated cause I cannot get any music onto my iPod.

dv2615nr
I believe you've got an nVidia chipset on that model. If so, and you've got over 4 GB of RAM, you'll need to update your Host Controllers.
It's available either as a Microsoft hotfix:
[You encounter problems when you move data over USB from a Windows 7 or Windows Server 2008 R2-based computer that has an NVIDIA USB EHCI chipset and at least 4GB of RAM|http://support.microsoft.com/kb/976972]
... or as a Host Controller update from HP:
[Driver update for Win7 USB issue on nVidia chipset systems now available|http://h30434.www3.hp.com/t5/Lockups-Freezes-Hangs/Driver-update-for- Win7-USB-issue-on-nVidia-chipset-systems-now/m-p/188193]
(Unfortunately, it doesn't always appear on the downloads page for a specific model ... if you upgrade to 7 on some earlier models, they don't always provide all potentially relevant drivers. I couldn't find any Windows 7 drivers available for you model for example.)
To doublecheck to see if your model does have an nVidia chipset, it might be worth posting over at the HP Support forums.

Having problems with Microsoft Exchange ans the Sync Issues, Conflicts folder

Ever since our company started using the Exchange we have been getting double/triple up's of emails.
They seem to go to the inbox ok but then extra copies go to the sync/conflicts folder, which when stored on the exchange, fills up the mailbox, which is a pain.
I'm using Outlook 2007 and everyone else are using Outlook 2010.
I have found the Sync Issues folder on my Outlook and here are 2 examples:
This does not show up in the conflicts folder on the exchange
8:22:49 Synchronizer Version 12.0.6562
8:22:49 Synchronizing Mailbox 'our company'
8:22:49 Synchronizing Hierarchy
8:22:54 Synchronizing full items in folder 'Deleted Items'
8:22:56 Done
8:22:56 Microsoft Exchange offline address book
8:22:56                  Not downloading Offline address book files. A server (URL) could
not be located.
8:22:56 0X8004010F
This one shows up in the conflicts folder on the exchange
8:53:41 Mail Conflict Resolution
8:53:41 Subject: {SU:RE: Send data from 192.168.1.99 02/03/2012 08:19 11546660}
8:53:41 EntryID: {CB:70, LPB:00000000EF54B765C479214191F4035B2EDD3F4F070023D1516FA2CB084EB8B26A13D552ADD001A429A6648C000023D1516FA2CB084EB8B26A13D552ADD001A429B71B840000}
8:53:41 Checking local modifications
8:53:41 Compare property: 0x007D001F
8:53:41 Ignore property: 0x3FFA001F
8:53:41 Compare named property: EsetMessageFlag
8:53:41 Compare named property: Emon Scanner Build
8:53:41 Getting remote properties
8:53:41 Checking remote modifications
8:53:41 Compare (conflict) property: 0x007D001F
8:53:41 Local{SU:Received: from mdrsewedg01n1.sdpedge.sdp.net.nz (10.241.66.36) by
mdrsrwhub01n2.sdproot.sdp.net.nz (10.241.66.229) with Microsoft SMTP Server
(TLS) id 8.3.137.0; Fri, 2 Mar 2012 08:53:09 +1300
Received: from PDVMSH01.mtf.co.nz (111.69.8.69) by mail.tbhub.co.nz
(10.241.66.36) with Microsoft SMTP Server id 8.3.137.0; Fri, 2 Mar 2012
08:53:08 +1300
Received: from PDVEXC01.mtf.co.nz (Not Verified[192.168.4.18]) by
PDVMSH01.mtf.co.nz with MailMarshal (v6,9,8,3800)               id <B4f4fd3940000>
8:53:41 Remote{SU:Received: from mdrsewedg01n1.sdpedge.sdp.net.nz (10.241.66.36) by
mdrsrwhub01n2.sdproot.sdp.net.nz (10.241.66.229) with Microsoft SMTP Server
(TLS) id 8.3.137.0; Fri, 2 Mar 2012 08:53:09 +1300
Received: from PDVMSH01.mtf.co.nz (111.69.8.69) by mail.tbhub.co.nz
(10.241.66.36) with Microsoft SMTP Server id 8.3.137.0; Fri, 2 Mar 2012
08:53:08 +1300
Received: from PDVEXC01.mtf.co.nz (Not Verified[192.168.4.18]) by
PDVMSH01.mtf.co.nz with MailMarshal (v6,9,8,3800)               id <B4f4fd3940000
8:53:41 Not equal (conflict) property: 0x007D001F
8:53:41 Local modification: {D:1, M:3, Y:2012 H:19, M:53, S:15, MS:925}
8:53:41 Remote modification: {D:1, M:3, Y:2012 H:19, M:53, S:34, MS:48}
8:53:42 Conflict generated, remote item is winner
It's all gobblede gook to me. I had not realized that the Sync issue folder was on my computer but it is and it has nearly 6000 sync issues in it since we started using the exchange back in December.
Help
Linda

Hi,
For your highlight part, This issue occurs if the Outlook client computer is configured to use proxy settings when Windows Internet Explorer is used. However, the IP address of the Exchange 2007 Client Access Server (CAS) server is not in the exclusion list.
To resolve this issue, follow these steps:
1.Start Internet Explorer, click Tools, and then click Internet Options.
2.On the Connections tab, click LAN settings.
3.Click to select the Bypass proxy server for local addresses check box, and then click Advanced.
4.Type the FQDN of the Exchange 2007 CAS server, and then click OK.
5.Restart Outlook.
See the link:
http://social.technet.microsoft.com/Forums/en/exchangesvrdeploy/thread/1d046b4d-24b4-49a6-a98f-c913475ec050
For more information about Conflicts folder
http://office.microsoft.com/en-us/outlook-help/synchronization-error-folders-HP001040042.aspx
Have a good time.
Tony Chen
TechNet Community Support

Itunes/Outlook Calendar Syncing Issue - UTF-8 Flavor

I have had the usual and much discussed issue of outlook calendar does not sync with iTunes. The recommendations have been to remove iTunes and re-install, even blow away all the configuration files as well, and it even worked for me once. But not this time.
I was running Windows XP, and all of a sudden the Outlook 2007 calendar just stopped syncing. I upgraded from XP to 8.1, and that was not fun, but inevitable, and still didn’t correct the problem. Now, if you never upgraded from XP to 8.1 – you can’t – at least it is not a direct flight. First, you have to upgrade from XP to 8.0, then from 8.0 to 8.1, and there is no upgrade in place from XP to 8.0. So what does an upgrade in place mean? Your applications and profiles are not carried over. Just your data (if you ask nicely) is carried over – but all applications have to be re-installed from scratch, and reactivated if there was license activation.
So, forget about re-install of iTunes, I changed OS, reinstalled iTunes and Office 2007 from scratch. And still had the syncing problem. So, I wasn’t getting off easy.
In searching, I found some debugging stuff which I tried, as follows to turn on logging:
So, I ran the following:
cd C:\Program Files\Common Files\Apple\Apple Application Support\
defaults write com.apple.Outlook.client.exe ShouldLog YES
defaults write -globalDomain SyncServicesLogEverything YES
defaults write -globalDomain SyncServicesLogPersonalInfo YES
And this turned on a lot of tracing. The tracing helped me understand what was going on under the covers, But I am not sure I was getting enough of the information that I needed to really zero in on the bad record.
Now, I will pause and provide some observation of my specific Sync.
An iTunes Sync on a Windows machine when using Microsoft Office and Internet Explorer is selected on the INFO tab of the page for the device.
Selections include Contacts, Calendars, Bookmarks and Notes.
One of the programs involved with Outlook Synchronization is: com.apple.Outlook.client.exe
The program is called when Outlook data needs to be accessed, and is used for contacts, calendar and notes when those items are paired between the iDevice and Outlook. Bookmarks are usually paired with the browser, for example IE.
During the sync operation, each of these are sync’d separately, that is why if you follow the sync actions, iTunes will reflecting what is being synced at the moment, for example “syncing contacts”.
When syncing the calendar, and iTunes is running a slow sync, it reads the Outlook calendar using the com.apple.Outlook.client.exe and does processing of the recursion and time zone information.
For example, for recurrence:
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Setting recurrence data <04300430 0d200200 000000ae 06000c00 00000000 00000400 00002120 0000e703 00000000 00000000 00000000 0000a0e7 980cc016 d10c0630 00000830 00000000 0000a005 00000000 00000000 00000000>
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] 0 recurrence exceptions
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Reading the Extended Exception Info (i.e. Unicode data)
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Done making compatible recurrence
For example, for timezone:
[5484 @ Tue Jul 01 10:30:43 2014] [YSLog com.apple.Outlook.client.exe] Could not create a time zone from outlook name, tried using name (GMT-05:00) Eastern Time (US & Canada)
Then the calendar entries are pushed, for example:
ca965dbc4717d9488fafc9266f1f829304082700 =     {
        "all
day" = 1;
        calendar
=         (
            ca965dbc4717d9488fafc9266f1f829382800000
"com.apple.outlook.freebusy" = Free;
"com.apple.syncservices.RecordEntityName" = "com.apple.calendars.Event";
        "end date" = "2020-05-11 12:00:00 +0000";
        location = "United States";
        "start date" = "2020-05-10 12:00:00 +0000";
        summary = "Mother's Day";
So, my SYNC fails, and I crash and burn with:
[5484 @ Tue Jul 01 10:41:22 2014] [_ISDVLog com.apple.Outlook.client.exe] SyncServices assertion failure (nil != strUTF8) in [(null) (null)], SDLogging.m:641 could not obtain UTF-8 flavor of formatted string
[5484 @ Tue Jul 01 10:41:23 2014] [YSLog com.apple.Outlook.client.exe] objcMain caught an exception:
name
NSInternalInconsistencyException
reason     : [(null)
(null)]: could not obtain UTF-8 flavor of formatted string
user info : (null)
call stack : (
Now I’m back. So, during the extract and push of the outlook calendar entries, iTunes is building formatted strings. Now, Unicode is usually 16 bit (2 characters) Unicode, sometimes called double byte code. UTF-8 is single byte, so realize you can’t squeeze 16 bits into a 8 bit byte. However, you could if the Unicode string only contained characters that were valid for the UTF-8 character set. My interpretation of the error message above was that somewhere a formatted character string contained a “non-UTF-8” character and raised the assertion. Now, my issue with the excessive detailing from the logs was that – at least with the logging parameters I had turned on – I couldn’t figure out which calendar entry caused the exception to be thrown.
First instinct was that the last calendar entry in the trace was the culprit, so I deleted that calendar entry, ran again, the sync went up to the previous entry, and threw the exception. This gives me two theories: Either the sync was processing the next entry – which wasn’t printed in the trace yet – and failed, or the sync was going back to previous records – like reviewing the buffer. In either case, the trace wasn’t helping and it was all theories.
Now what? What has everyone been saying? Issues with recurrence. And in the trace, as you see above as an example, “0 recurrence exceptions”, “reading the extended exception info (i.e. Unicode data)”.
Now, I have no clue what that means. My initial guess was that recurrence exceptions (I had non-zeros on some) was an error. But further research I realized what it could mean was that these were situations where there were recurrence exceptions. What is a recurrence exception? Suppose I want to schedule a meeting on the 4th day of the month, for every month of the year. Well, except maybe July 4th, because it is a holiday and the office is closed. I would send the meeting invite, and then a cancellation for the July 4th. (I hear there is no simple way to do this). I now have an exception because I broke the recurrence chain. Other forms of exceptions is if I keep changing the location, or the body of the invite – e.g. every month I update the agenda, but only for one recurrence, not the entire series.
So, keep in mind, that if the issue is conversion to a UTF-8 character, and it is failing, then uninstall/reinstall of anything is not going to help if the real issue at hand is the data in Outlook and is not a coding or configuration issue. Now, sometimes it is an issue, but you need to see why the syncserver tasks are failing, and may fail due to other reasons including other data issues.
So, what did I do? Well IO have 15K calendar entries, which, was taking an hour or two to slow sync (I call it a slow dance) and I was,spending days (maybe a couple of weeks) trying to fix this – and frustration was on the high end.
I removed some of my older recurrences, and changed others from never expire to like 25 maximum occurrences. No idea which one worked, or even if it was a coincidence. However, the UTF-8 error went away, and then I moved to the next issue.
Now, before we get there, with outlook 2007 finding recurrences is not difficult. Go into the calendar, and select appointment or list view (Outlook 2013 list view works ok). You can then sort on the recurrence column and see which (if any) items gave a recurrence pattern. Now maybe someone can figure out specific BAD calendar items that are throwing the exception to give us a better idea of what to look for and then report it so we can do further research.
Now, once we can get the issue out of the way, stop iTunes from throwing an exception, we are not 100% done yet. By this time what is in Outlook and on the iDevice is out of sync. We need to get that message to popup asking us if we want to merge the data between the iDevice and Outlook. This can be important if you don’t want to lose data. My issue is that with iTunes 11.2.2 for some reason won’t do it, i.e. when I select “reset sync history” it doesn’t work. At that point I was forced to rename my iTunesprefs, the syncserver folder, and a few other folders. In this case, for Windows 7 and later, the folders in “Apple Computer” of both the local and roaming paths, and I had to cancel running tasks that had those folders open. One way or another, you want the iTunes message asking if you want to merge the folders.
What can you do to help?
Report success or failures using the information above
Report if you are getting the same UTF-8 message, or if you are seeing other exceptions
Report specific cases of calendar entries that you find that you have isolated to be throwing an exception
Report any other logging/tracing parameters that you may find. It looks like you can turn on “ShouldLog” using the defaults.exe command for other tasks that iTunes runs.
This syncing issue has been going on for years, under different iTunes versions, there has to be something going on and an easier way to troubleshoot this problem. I wish I had the time, but right now I fixed the problem I had and was able to resync my Outlook with my two iPads and iPhone.
The only issue I have left at the moment is the message “the ipad xxx cannot be synced. An unknown error occurred (-54). – despite this error message, I am syncing, but the message is distracting and annoying.

Yes - both have time zone support and are set to London/GMT
The most recent of these aberrations was not even crossing a DST change - just a simple recurring event (which I've manually changed to single events by copy/paste).
I just tried a new one which goes back 1 hr 27 Oct - when UK clocks go back. As it's a dummy apt I'll leave it and see if if goes back to the correct time on 27 Oct! In the meantime, I can't afford for my appts to get screwed up so will continue to do them manually!
Thanks for your input.

Outlook Shared Contacts Sync Issue

**Before i start, i posted this in the Outlook section and was told to post it the Outlook for Exchange section.. So i posted this in the Outlook for Exchange section and the Moderator tells me to post it in the
Outlook section.. So i'm being thrown in a loop back and forth between two forums. Please help me either post it in the correct section or help me with my issue. Links to my posts are at the bottom of this re-post.**
I have a user who adds emails to the "Notes" section of a shared contact. It has worked in the past. She now drags and drops the email into the notes folder, it shows that the email was added, she saves the contact, closes the contact,
then reopens the contact and the information/email that was added is no longer there.
Also, when she opens up the contact, on the top of the window it says "This item was not completely updated during the last server synchronization"
On the bottom of the contact's window it says "Last modified by [email protected] on 11/19/2014" So it doesn't seem to have updated for about 5 months.
The user is on Outlook 2010 - Cached Mode - Windows 7
We use Exchange 2013
We have checked her sync issues folder and see two messages pertaining to this shared contact.
First message:
14:16:33 Message class: {SU:IPM.Contact}
14:16:33 Contact Conflict Resolution
14:16:33 Local subject: {SU:Ingrid CFA}
14:16:33 Remote subject: {SU:Ingrid CFA}
14:16:33 Local Message Entry ID: {CB:70, LPB:0x00000000AFA1EF859AE6504792345849F0F0C4140700E9345E3213702241A10CFA6D622F656C000001FFFB240000DBEC5D21812CC942B34B4111BD5F0D3300017B8B40200000}
14:16:33 Remote Message Entry ID: {CB:70, LPB:0x000000007524BE6B5A3B5E4382F176DC9F66C4DE0700E9345E3213702241A10CFA6D622F656C000001FFFB240000DBEC5D21812CC942B34B4111BD5F0D3300017B8B40200000}
14:16:33 Local Message ChgKey: {CB:20, LPB:0xD7D33145CC21034ABB74B571156377D000174173}
14:16:33 Remote Message ChgKey: {CB:22, LPB:0x8979D80AC4A8874A871E528FE6AC747F00004F6A9170}
14:16:33 Local Message PCL: {CB:268, LPB:0x161E914ECBC493AC4DB8B2AF029E78C12E0000001317841620B5DB08ECAA48428A9EFC2F9C38593200000365FB6B142C5B7C2DE3E3674D8036C55574F581140001991C142D56F92C21695244880EA94B73C5F9F000011F9A1656474D622DDFC640AE23640306698C0D00000675A6931667233CF272684543A43008D46655DACB00000460EDF0167A7D3852E0F5AA41B6E04DEED86D0A090000BA3D086C16A33B60E3AD0C7C45BCD9DCEEA91B3A0200000008526714C35DB6FE77E94949A11DF79D4584CC7D0003C18F14D7D33145CC21034ABB74B571156377D00017417316DBEC5D21812CC942B34B41
14:16:33 Remote Message PCL: {CB:268, LPB:0x161E914ECBC493AC4DB8B2AF029E78C12E0000001317851620B5DB08ECAA48428A9EFC2F9C38593200000365FB6B142C5B7C2DE3E3674D8036C55574F581140001991C142D56F92C21695244880EA94B73C5F9F000011F9A1656474D622DDFC640AE23640306698C0D00000675A6931667233CF272684543A43008D46655DACB00000460EDF0167A7D3852E0F5AA41B6E04DEED86D0A090000BA3D086C16A33B60E3AD0C7C45BCD9DCEEA91B3A0200000008526714C35DB6FE77E94949A11DF79D4584CC7D0003C18F14D7D33145CC21034ABB74B571156377D00015153716DBEC5D21812CC942B34B4
14:16:33 Checking local modifications
14:16:33 Compare property: 0x0037001F
14:16:33 Table critical stop property: 0x0E13000D
14:16:33 Local modification: {18:16:16.0620 21/04/2015
[DD/MM/YYYY]}
14:16:33 Remote modification: {14:51:54.0059 19/11/2014
[DD/MM/YYYY]}
14:16:43 HRESULT: 0x8004010F
14:16:43 HrCreateConflictItem failure
14:16:43 HRESULT: 0x8004010F
14:16:43 HrConfMsgKeepWinner failure
Second message:
14:16:33 Synchronizer Version 14.0.7147
14:16:33 Synchronizing Mailbox 'Lisa Love'
14:16:33 Synchronizing local changes in folder 'Brent Brader
- Hedge Fund Investors'
14:16:33 Uploading to server '[email protected]'
14:16:43 Error synchronizing message 'Ingrid CFA'
14:16:43
[0-0]
14:16:43 Moved a message that failed synchronization to 'Local
Failures'. Message subject -> 'Ingrid CFA'. You can view this message in your offline folder only.
14:16:46 Done
I've checked other posts online and couldn't quite figure out a solution to this issue. Any help or direction would be appreciated.
Thanks in advance,
John
My first post:
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-shared-contacts-sync-issue/d10b10f3-b4f2-4e31-bb2d-b24fdc0920a9?rtAction=1430142184379
My second post:
https://social.technet.microsoft.com/Forums/office/en-US/b4ca088a-c820-4912-a25f-661aac56443f/outlook-shared-contacts-sync-issue?forum=exchangesvrclients

Hi Allen,
Neither are correct. They open a contact in their address book and drag the email into the "Notes" section of the contact. So they do not drag the email into the Notes section of Outlook nor the Contacts section to create a new contact.
There are no errors. I have a screenshot with an example contact card but i can't add it because it says i need to verify my account.. I'm not sure how to do that. I already clicked on the verification email. For example. An email
to me from Bill titled "company announcement" is dragged into the notes section of in Bill's contact card. This is so that i can go to my contacts, click on bill's card, and see emails from him that are important saved inside his contact card.
After dragging the email into this location, I hit save and close the contact card. Usually the email stays there in the notes section but lately when I reopen the contact card, the email that I dropped into the Notes section has disappeared. Other
emails are still in the Notes section but new ones just don't stay.
Just tried doing a Send/Receive All and same issue. User is in cached mode because they have a large mailbox. Can try online mode. Do you know if the Notes section in the contact list has
a size limit?

Sync issue with Outlook 2010

Hi,
Not sure if this would be the correct place for this, but here is my issue
We have a client with Exchange 2010, and Outlook 2010 and they seem to be getting sync issues. the error that comes up is
10:58:52 Synchronizer Version 14.0.6117
10:58:52 Synchronizing Mailbox "User Mailbox"
10:58:52 Synchronizing local changes in folder 'Inbox'
10:58:52 Uploading to server "server.domain"
10:58:52 Synchronization of some deletions failed.
10:58:52                  [0-130]
10:58:52            2 item(s) deleted in online folder
10:58:52 Done
And here is another example
10:27:20 Synchronizer Version 14.0.6117
10:27:20 Synchronizing Mailbox "User Mailbox"
10:27:20 Synchronizing Hierarchy
10:27:20 Synchronizing local changes in folder 'move folder'
10:27:20 Uploading to server "Server.domain"
10:27:20 Synchronization of some deletions failed.
10:27:20                  [0-130]
10:27:21            3 item(s) added to online folder
10:27:21            3 item(s) deleted in online folder
10:27:21 Synchronizing local changes in folder 'move folder 2'
10:27:21 Uploading to server
"Server.domain"
10:27:21            4 item(s) added to online folder
10:27:21 Downloading from server
"Server.domain"
10:27:21 Done
10:27:25 Microsoft Exchange offline address book
10:27:25 Download successful
Now I have tried some of the standard troubleshooting steps but it seems to keep happening.
This is what I have tried
1) turned off any 3rd part addins
2) turned on outlook logging, but it does not seem to indicate any errors, or I may not be reading it right
3) removed the ost file, and let outlook recreate it
4) turned off cache mode, and turned off offline file, re-open outlook turned back on offline file, cache mode
5) removed exchange support files for outlook, and repaired office
So I am not sure where to proceed from here.
Thanks
Tim

Hello Tim,
Is there any new update on this thread?
Thanks,
Simon
Exchange Forum Support
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TS3999 iCloud + iCal + ML sync issues

Hey guys,
I recently purchased a late-2011 13" MBP and upgraded it to ML. I did not have any prior issues with my iPhone/Mac/iPad/Black MacBook syncing together with iCloud, which is why I'm perplexed after countless Google searches and resets with no answers. My iOS devices are still syncing properly. I can access my updated calendar at iCloud.com. Everything works except for iCal on Mac with iCloud. I now have an exclamation point next to iCloud in the calendar along with a phantom Google calendar that is no longer shared. The error message I get is:
The server responded with an error.
The request (CalDAVAccountRefreshQueueableOperation) for account “iCloud” failed.
Does anyone have a solution for this? I've attempted signing in and out with different accounts to test, allocate and/or delete files from the Library > Calendar folder, Preferences folder and SyncServices, and also verified disk permissions. I'm re-downloading ML now to try re-installing it. I'm out of ideas.

Hey there!
I apologize for my terminology because it probably wasn't accurate or that clear.
While using your existing Apple ID or iCloud account, open Calendar, then go to File > New Calendar > iCloud. Give it a different name and color than your existing calendar for troubleshooting purposes(you can always delete the old one and rename it and change the colors later). Once the new calendar is created, try creating a new event under it to make sure that it syncs across all of your devices. In my scenario, doing this revealed that the new calendar synced correctly while the old one continued to show an error icon.
As far as migrating the calendars, I think there are two options. Luckily for me I didn't have too many events so I went into each event and edited them at the bottom where it indicates which calendar you want to associate the event with. The other method that I was going to try, but wasn't sure if a corrupted event/setting would carry over to the new calendar if I did, was to export my old calendar to my desktop, then import it back into my new calendar. Theoretically, this should move all of those previously entered events under your new calendar without having to click into each event like I did. Because I've never tried it, I can't speak to whether or not the original error would return. *However, if your Mac Calendar is empty due to syncing issues, the export method won't be of much help as it only exports what is currently visible in that calendar. But if your calendar currently contains all the events you'd like to keep, but it just can't sync anymore, then exporting and importing might work.
If you decide to try the export/import method, it's pretty straightforward. After you create the new calendar, click on the old one and go to File > Export. Save the file to your desktop, then go to File > Import. Choose the file you just saved and select the destination as the NEW calendar you just created. Again, theoretically, it should work.
Good luck!

Have tried to copy ratings over to a new computer using the export playlist function and this fails... can anyone suggest why?

have tried to copy ratings over to a new computer using the export playlist function and this fails... can anyone suggest why?

Because ratings don't travel with the files or the playlist.
These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
If you have an iOS device that syncs with contact & calendar data on your computer you should migrate this information too. If that isn't possible create a dummy entry of each type in your new profile and iTunes should offer to merge the existing data from the device into the computer, otherwise the danger is that it will wipe the information from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data. If you don't have any Apple devices then see HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store.
tt2

More Aperture/iPad syncing issues

Each time I create a new project or album in Aperture, I have trouble getting the images to the iPad when I sync. I sometimes need to sync several times until the images are recognized and imported to iPad. I do have the albums designated manually, rather than all, which means I have to sync and then sync again after I check the checkbox for the new album. I understand that, but sometimes I have to go back into Aperture to make sure the previews are updated. If I choose to update the previews for a project, Aperture will usually tell me that they're already up to date, but often they will not show up on the iPad, even after I check the appropriate box for the album in iTunes. Sometimes I get good results if I delete the previews and regenerate them in Aperture.
The second problem is the sort order. Even if I have "sort by filename" selected in Aperture, they do not show up in this order on the iPad--despite what the support article says about this. They appear to only show up in Date order. I've tried repeatedly resetting the sort order, but it does not change on the iPad. Sometimes I have to delete the album from the iPad, (uncheck the album in iTunes and sync again), then recheck it and sync yet another time. This does not always work, however.
It is very frustrating. The interface between Aperture and the iPad is very wonky. I often have to sync repeatedly, just to get the photos on the iPad and even then they're usually in the wrong order.
Aperture appears to have two types of previews: "previews" and "sharing previews," but "sharing previews" don't seem to appear in the documentation. I've noticed that, even when Aperture says the previews are up to date, when I exit the program, it will sometimes (but, maddeningly, not always), give the message, "updating sharing previews" before quitting. I cannot figure out how to force this, however. Sometimes opening and closing Aperture several times will cause it to do this, but I can't be sure.
iTunes seems to have its own process in which it "optimizes" images for importing to the iPad. Like Aperture's mysterious "sharing previews," "optimizing" does not show up in the iTunes documentation or help files.
This process either needs to be improved, or at least documented so users can understand how to avoid these problems.

1. Some people have reported slow syncing with anything but the iPad's own USB cable (e.g. using a US cable from an iPhone/iPod). Try different cables
2. More work - disable iTunes syncing completely, then re-enable a bit at a time, e.g. one movie at a time, one playlist at a time, one photo album at a time. There are periodic reports of syncing issues caused by a bit of media that's been corrupted, and this (tedious) approach allows you to identify where the problem might be.
3. If that fails, do a clean restore back to factory settings, then progressively re-enable syncing as above.
Hope this helps

Sync issues after iOS 8 update

Hi,
I have an iPhone 5S, 64 GB. After updating to iOS8 I got sync issues. "Waiting for changes to be applied" never disappeared. Also the storage usage in iTunes 11.4 is wrong. iTunes said I had 6GB free, when I had in fact 20GB. I restored the phone back to firmware, restored the backup. All was fine until I made setting changes in iTunes what I want to sync. The same issue in iTunes is back again. I already deleted my voice memos as someone recommended in another threat but that didn't help.
Any ideas how I can solve the problem, would be appreciated. Thank you!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Discoverer Desktop (4)- Receiving error Attempt to Open Workbook Failed

Hi,
The reason for this error is multiple people are opening same workbook. This has never been a problem before as the user would receive message: "Open Workbook as Read Only..."
Now they only get the message: "Attempt to Open Workbook Failed."
We have tested here and have determined it is not a generell issue because we have the problem only on two workstations.
I check the registry HKEY_CURRENT_USER for diffenerence between the workstations but without any success.
There is no file access problem
Any idea?
Thx
Arnd

Hi all,
We are having exactly the same problem. I've come to the point that there's a problem between Discoverer Desktop 4i and XP SP3.
The scenario we have is:
a) If an user with SP2 creates a workbook and saves it into the network shared folder,
a.1) It can be opened by users with SP2 as many times as the want. They just receive the "Open Workbook as Read Only" warning message.
a.2) Users with SP3 can open it only if the workbook is not open by any other user. After that all users receive the "Attempt to Open..." error message.
a.3) If a user with SP3 makes any change to the workbook and saves it, it doesn't matter which SP version you have, the file becomes "corrupt" and only one user can open it at the same time.
b) If an user with SP3 creates a workbook and saves it into the network shared folder it can only be opened by one user at the same time
I've also made tests and the same error occurs if the .dis file is located in a local directory (c:\My Documents for example). I can not open it twice in my computer in two different discoverer desktop instances, and I have SP3, while another user with SP2 can.
Any ideas? Our Discoverer Desktop version is 4.1.48.06.00
Regards.

IOS 6 and iTunes 10.7 WiFi Sync issues

WiFi sync works for a day or two then from the device is just keeps saying Looking for Mario Michela's iMac... I restart iMac, reboot iPhone and or iPad. connect via usb cable, uncheck WiFi Sync (apply), recheck WiFi Sync. It will work again for 2 or 3 days. Then starts to fail again.
I've tried using Eithernet and wifi on the mac (no difference)
I've tried turning off the firewall (no difference)
I've reset all setting on the iPhone (no difference)
I've reset SyncServices Folder (/System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsy nc.pl full) -(No difference)
I've called Apple Care 3 times, I keep getting passed around because sync is between product departments.
iOS doesn't support desktop applications, iMac doesn't support mobile devices..
I'm hoping iTunes 11 fixes this issue.. This issue didn't occur prior to iTunes 10.7.

I am getting sync issues too (although on OSX) - seems like others are getting issues too:
https://discussions.apple.com/message/19834721#19834721
Good luck,
Chris

Sync Issues - Function Open Folder failed

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