Sync issues iPhone 4

If I download an app to my iPhone 4 and then try to sync with my MBP, iTunes tells me that my MBP is not authorized. I've only had this problem since I updated to iOS 5 and iTunes to 10.5. I have unauthorized and re-authorized with no avail.

Hello I have the same problem my phone is regognized by windows but Itunes does not.. Tried different computer and the phone is ok somthing wrong whit my settings on my main computer,
Only thing I can recall that might cused this is the internet sharing opption after I turned it on while cabel was hooked upp to my computer and my iphone it istalled new drivers for my phone on my computer, this is the only thing I might think of that has changed..

Similar Messages

IOS 7.1, iTunes 11.1 Syncing Issues (iPhone 4S, Macbook 2009)

Hi,
Ever since I updated my iPhone to iOS 7, I have not been able to sync it with my Macbook. It never appears under the "Devices" tab in iTunes. My dad synced his iPhone 3GS to my computer for as long as he had that phone, without a hitch, but when he upgraded to an iPhone 5S, it would not sync properly either. This leads me to believe it is a bug within iTunes on the computer. Also, when I connect my iPhone, it incessantly pops up the message, "Do you trust this computer?", to which I always choose "Trust". I have used my iPhone as a personal hotspot via USB cable before, but it never had any issues with syncing until updating to iOS 7 and iTunes 11.1.
Any thoughts on possible solutions? Let me know if you need any more information.

Okay, I think I have the problem fixed now. I did some further searching and came upon the following article:
http://forums.ilounge.com/itunes-related-mac-pc-applications/269550-stopping-not -enough-free-space-sync-messages.html
It in turn has a link to the following Apple support page:
http://support.apple.com/kb/HT1451
Basically it appears that the iTunes Library.itl database got corrupted. By following the steps on the support page I was able to get it to rebuild the database and successfully sync my music and podcasts with my iPhone. Hopefully this will help anyone else who has a similar problem.
Later,
Scott

Sync issues iphone 3g

when i try to sync my iphone (first time on new pc, first time in ages), all of the menus seem to be greyed out. Thought if i upgraded to ios 4.2, that might sort it out, but that just says it cant connect to the server. I just want to take some music off, as my memory seems to be full. This is driving me potty
Help!

i wish there was a solution. i'm a computer tech and i have 2 clients with windows 7 and outlook 2010 with this problem. i've contacted both apple and microsoft and both blame the other for the problem. i haven't been able to find any answers on the forums either.

Sync Issues: IPhone 4 (OS 4.3.1) w/ ITunes 10.2.1.1

Unable to sync music, videos, books & apps after upgrading I-Tunes to 10.2.1.1 and I-Phone 4 to OS 4.3.1. Thought I had the books syncing ok but it appears I was wrong.I-Tunes also frequently hangs during sync. No problems prior to this.
I-Tunes works fine on its own - can play music / videos. I-Phone works OK and can download material to I-Phone with no issues. But ...
I-Tunes appears to indicate music / videos are on the I-Phone but the IPod app consistently shows no content. As a test I downloaded a song from the I-Tunes Store direct to the Phone. When I synced, I-Tunes moved it from the phone to the Music Library on my laptop, though it continues to indicate the song is on the I-Phone. Problem is consistent across both USB ports and with different sync cables.

Hello I have the same problem my phone is regognized by windows but Itunes does not.. Tried different computer and the phone is ok somthing wrong whit my settings on my main computer,
Only thing I can recall that might cused this is the internet sharing opption after I turned it on while cabel was hooked upp to my computer and my iphone it istalled new drivers for my phone on my computer, this is the only thing I might think of that has changed..

ITunes 11 Syncing Issues (iPhone 4 / iOS 6)

iPhone 4 - iOS 6.0.1 (10A523)
MacBook Pro OS 10.7.5
iTunes 11
Whether I am attempting to sync my phone via USB cable or WiFi, the process simply does not work anymore after the unfortunate upgrade from iTunes 10.7 to 11. I never had any issues before this upgrade.
While on WiFi, I was receiving an error message partially through the syncing process that indicated iTunes had lost connection with the iPhone. (The WiFi indicators on my phone and my laptop never flinched, and I have no issues with WiFi and other programs or apps.) After moving to the cable and turning off WiFi on my phone, the sync appears to work; however, the end result when I click on items inside of iTunes is no different. Things that are on my phone are simply not showing up in iTunes ... as if a sync never happened. None of the updated even appears -- not even when I click on the options under my device in iTunes. Yes - when I click on the phone itself, the missing items are there.
I'm going to downrade to 10.7 to save additional stress; however, it would be nice if Apple could have worked out these kinks. (I didn't even intend to upgrade since this version is so new ... but I got click-happy.)
Does anyone know of any fixes (besides the downgrade) that will allow me to sync my phone? I have NOT upgraded my iPad's iTunes and I do not intend to.

I had exactly the same problem, it also only appeared after upgarding to iTunes 11.
After reading older threads about syncing problems, I followed a suggestion that fixed this issue for me, by re-setting the network settings on my iPhone:
Settings > General > Reset > Reset Network Settings
And then after the re-set, I re-entered my wireless network, and can now sync via iTunes 11 over WiFi

Sync issues iphone and ipad to Outlook

I am having problems with 2 way event sync. Events entered onto Toshiba lap top with Office 2010 show on both ipad and iphone6 but events entered on the 2 Apple devices show on each other via the cloud but not on my Outlook calendar. I have installed icloud on lap top. When I access icloud calendars on any device I only see events entered onto the ipad and the iphone6. any advice?

Howdy matt.i.norton,
Thanks for using the Apple Support Communities.
To start troubleshooting this issue where your iCloud Calendar is not syncing with Outlook on your PC, please follow the steps outlined below.
Microsoft Windows (Microsoft Outlook)
After each step, check to see if the issue still exists.
Check the system requirements
Make sure that your PC meets the iCloud system requirements.Check your Internet connection
Try to go to www.apple.com. If you can’t connect to the Internet, your iCloud calendars and events won’t update in Outlook. Get help with your Internet connection.
Try to open a secure website from your PC to see if you can access ports 80 and 443. If the website doesn't open, you don't have access. Contact your Internet service provider for help. Safari requires access to port 443 to push updates between iCloud and your devices.
Check your settings
Open iCloud for Windows and make sure that you're signed in to the same iCloud account that you're using on your other supported devices.Refresh Outlook
If you recently made changes in Outlook that aren't updating on your other devices (or the other way around), click the Refresh button in Outlook.Turn off iCloud Calendar and turn it back on
Close Outlook.
Open iCloud for Windows.
Deselect the Mail, Contacts, Calendars & Tasks checkbox and click Apply.
Wait a few seconds. Select Mail, Contacts, Calendars & Tasks, and click Apply.
Open Outlook.
Make sure the iCloud Outlook Add-in is active within Outlook
In Outlook 2010 and later:
Click the File menu.
Click Options in the left panel.
Click Add-Ins in the left panel of the Outlook Options window.
Look at the list of add-ins in the Active Application Add-Ins section.
Select the iCloud Outlook Add-in.
In Outlook 2007:
From the Tools menu, select Trust Center.
Select Add-ins from the left column.
Look at the list of add-ins in the Active Application Add-Ins section.
Select the iCloud Outlook Add-in.
Make sure iCloud isn’t your default account in Outlook
In Outlook 2010 and later, select File > Info > Account Settings > Data Files. If iCloud is listed as the default account in the Comments column, select a different account and click Set as Default.
In Outlook 2007, select File > Data File Management > Data Files. If iCloud is listed as the default account in the Comments column, select a different account and click Set as Default.
Restart your computer
After you restart your computer, see if you fixed the issue.Find your calendars in Microsoft Outlook
Learn how to manage Add-ins with Microsoft Outlook.
Make sure Calendar is turned on in iCloud for Windows.
Look for your data in the iCloud folder within Outlook. You can also view your data in Deleted Items in your Outlook Folder List.
If you find your calendar data in the Deleted Items folder, it isn’t because iCloud removed your data. When you turn on Mail, Contacts, Calendars & Tasks in iCloud for Windows, iCloud copies your calendar data from the default Outlook .pst file to iCloud. Then iCloud removes the calendar data from the .pst file by placing it in the Deleted Items folder in Outlook. The calendar data then moves to the iCloud data set within Outlook, so that iCloud can push the data to and from Outlook.
Get help using iCloud Calendar - Apple Support
Cheers,
Alex H.

Issue with Calendar not syncing with iPhone 3g

Issue with Calendar not syncing with iPhone 3g.
Solution
Create backup of your entire mailbox before starting (THIS IS IMPORTANT)
Create offline folder (.pst file) Check windows help on how to do this for your version.
Open folders view on Outlook
Right click on Calendar in tree view and 'copy to' offline .pst folder
Go back to main calendar view and delete all entries in your calendar.
Create simple cal entry and sync test with iphone
If this works then start dragging cal entries back from the offline folder into the main calendar then sync after each step....
I moved events in this order
-Yearly recurrences (ie Birthdays)
- Monthly recurrences
- weekly recurrences
- Daily recurrences
All appointments from the beginning of this year >> to the end of time!
If all these sync then the issue is with an older cal item and you have to decide if you actually need these in you current calendar.
I chose to leave these in the offline cal and if i need access them from there.
If at any point the sync fails then you know you have a corrupt cal entry in the block you just transferred. Move the offending items back into the offline folder and try again in smaller chunks until you identify the offending items and delete them and manually recreate them in your real calendar.
Also smart to run the inbox (.pst /.ost ) repair tools for your OS/Outlook version.
Fixed so far
XP Pro / Outlook 2008
XP Pro /Outlook 2003

I just updated the firmware to iPhone 2.0.1 and the syncing works great both ways.

IPhone and Windows 7 64 Bit - syncing issues

Hi,
Just wondering if anyone is able to help. I have updated to Windows 7 and am having problems syning my iPhone. It comes up with a multitude of errors but the most common is:
'The iPhone "Michael's iPhone" can not be syned. The required file can not be found.
I have restored the iPhone and after it resets, it sits at the Setup Window in iTunes for ages, then clicks over, starts syncing (it is doind that now) but also displays the error. Will be interesting to see if it actually finishes the sync and to see if the apps work on the phone.
I have also removed iTunes, Quicktime, Mobile App Supprt, Apple Software Updater, Bonjour and reinstalled and still the sync issues coninue. I also ran the diagnostic tool in iTunes on syncing and detecting the iPhone and it reports everything is ok.
Microsoft Windows 7 x64 Business Edition (Build 7600)
Gigabyte Technology Co., Ltd. P55-UD6
iTunes 9.0.1.8
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number E400D*7E1<Edited by Host>
Current user is an administrator.
The current local date and time is 2009-10-23 19:56:37.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 5800 Series
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: cecad029456cdd284aef514988f34808
** iPod/iPhone Connectivity Tests **
iPodService 9.0.1.8 is currently running.
iTunesHelper 9.0.1.8 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments 1394 OHCI Compliant Host Controller. Device is working properly.
Connected Device Information:
iPhone, iPhone 3GS running firmware version 3.1.2
Serial Number: 88924**3NS <Edited by Host>
Most Recent Device Not Currently Connected:
iPod nano (5th Generation) running firmware version 1.0.1
Serial Number: YM937**72D <Edited by Host>
** iPhone/iPod Touch Sync Tests **
Sync tests completed successfully.
I have applied all software updates and the latest chipset drivers for the motherboard. My Nano syncs without a problem. It just seems to be my iPhone.
I have iTunes installed in the defualt directory on C:\ with the mobile apps etc. Music is located on my E:\
I am not sure what to do now....

Well, the new gigabyte bios fixed the issue.

TS1538 Device not recognized in iTunes for Windows I wasted about 1.5 hours with Apple on this issue. It all started happening after I updated to the latest version of iTunes. I haven't been able to sync my iPhone 4 in 1 month and am freaking out about p

Device not recognized in iTunes for Windows
I wasted about 1.5 hours with Apple on this issue. It all started happening after I updated to the latest version of iTunes. I haven't been able to sync my iPhone 4 in 1 month and am freaking out about possibly losing my pictures, video, text messages and music.
Windows XP user.
Any help will be greatly appreciated.
iPhone 4, iOS 5.1.1

If might be helpful if you actually told us what the problem is.

I have an issue syncing my iPhone 4 with itunes. This has only happened the last few times i have tried but don't know how to resolve it. Please help.

Hi, the last few times i have tried to sync my iPhone 4 to my itunes it won't work. I plug my phone into my computer, to sync any new pictures i have taken or add my new music i have bought on my phone, and hit sync. It appears to start syncing then an error message appears saying the following:
The iPhone 'my iPhone' cannot be synced. You do not have enough access privileges for this operation.
I'm not sure what this means or why this keeps happening. I have the latest iTunes and i have not done anything different. It appears to have wiped some of my music from my iPhone and a number of my photo albums off. Please can someone help or advise how i resolve this issue. Thanks.

When you set up iOS7 the second screen specifically asks that you create a four digit code .
That's what you now need to re-enter in your phone.
Once entered you can go to system/general/Passcode lock
Re-enter the same code and choose turn Passcode off
iOS 7 has been designed to enforce minimum passcode security by default or in the case of the new 5s use of finger print level security.

Issues Syncing w/ iPhone 3G (iTunes 9) - Windows 7 (64-bit) OS

After downloading iTunes 9, I've been having issues syncing my iPhone. I've tried every option available to me and have scoured many a forum to seek some form of solution to this. I've, unfortunately, restored my iPhone and managed to lose all of my data and contact information. This isn't really wants getting to me. The ability to sync my Music/Photos is.
A list of things I've tried.
* Restoring iPhone to original state.
* Uninstalling/Reinstalling Every apple product ever placed on my PC and deleting all data and registry information associated with Apple.
* Syncing my iPhone with another Laptop/PC (which resulted in my phone not even being recognized).
At this point I can assume that the problem lies in part with iTunes or something I missed and my phone in general. Since it costs an arm and a leg to get support from an 'Apple Expert' or to take it to an Apple store I can't resort to that.
On a good note, I have managed to actually get the phone activated and working again. The only thing I can't do is sync/update.
The error message I'm getting on my Laptop is ... blah blah blah "unable to load dataclass" blah blah one..
Any help would be greatly appreciated.

I've tried both of those previously. Sorry I didn't mention that. I've done so many things it's hard to remember. I'm beginning to think that some of the problem lies within the phone. And since I can't even get the computer to be able to read it properly, I can't restore to factory again.
I had a bit of luck with a friends PC and was able to get it to read it, but not sync. So, I may use his iTunes to restore my phone to a factory default. Then attempt to uninstall/reinstall iTunes on my Laptop again to see if it works.
(Also for the copy/paste files, the latest iTunes from the site remedied the issue where the files were in the wrong location, so that was already completed).
The link to the support page is virtually useless though. I'd done everything that page asked before even seeing it. Thanks for trying though. I'll repost after I restore and then uninstall/reinstall again.

Sync issues with iPhone 6 Plus and iTunes

I'm having issues with syncing my iPhone and iTunes.
I am running: Mavericks 10.9.3 | iTunes 11.4 | iOS 8.0.2
Every time I try to sync my iPhone 6 Plus with iTunes, the sync process gets stuck on step 5 of 5 (waiting for changes to be applied). The longest this has occurred for is 2hrs. After this time I have stopped the sync and ejected my iPhone.
I had another issue with my phone when playing music. When going to play music, I was given the error message saying that the song could not be found. I connected my iPhone to iTunes and went to the tab in summery page, 'on this iPhone'. I found the song and could see that next to the song was a small what looked like dotted grey circle. After Googling this, I found a video saying that if i was to remove all my music and then add it again, this should fix the problem with this song. I did this and this was when the issue occurred again.
I unticked the option to remove all music but the sync did not finish. So I cancelled the sync, ejected my iPhone and tried again. This time, the summery page of my iPhone said there was no music on my iPhone and the 'on this iPhone' tab, this all so said there was no music however, my music was still on my iPhone including the song that would not play. All played ok.
I have read lots in the Apple forums about lost of difference reason this may be happening. Things like bugs in iOS 8, app updates being transferred during the sync process, the latest iTunes version has bugs and even a dodgy USB cable could cause it. My iPod running iOS 5 syncs all ok but I get this problem as well on my iPad Air.
I all so had this issue with my old iPhone 4S. The problem occurred when running iOS 7 and 8 on the 4S. When I had it on the 4S, I did a restore of the 4S 4 times and thought I had found the issue down too a dodgy app. However, now that it has happened on my new iPhone and still not using that app, could this be an issue with my Mac/iTunes?
I am in contact with Apple Care, but this is such a long process.
So if anybody could please offer any advice on this or steps to try to maybe solve the issue, it would be really helpful. Or if anybody is experiencing the same problem, it would be good to know its not just my devices and Mac producing this sync problem.
I will update my post with any information provided by Apple Care as and when I get it.
Thanks for reading and thanks for your time.
Mark.

Hi,
Just wanted to updated my original post and give some more information on this issue that I'm having with my iOS devices running iOS 8.0.2 and iTunes 11.4.
Firstly I just want to updated my details about what version of Mavericks I'm running. I'm running 10.9.5 - I put the wrong version down in my original post.
So over the last week, I have had a few phone calls with Apple Care an am dealing with a senior technical advisor about this issue.
I have been given some instructions that I am currently working through to see if it solves the sync issue with iTunes and my iOS devices.
The Apple Care advisor has pointed out that a iTunes version issue with music that I have ripped to iTunes and the current iTunes version could be what is causing the problem. For example, every song that I have purchased from iTunes since having an account, I was told are all exactly the same the same when it comes down the to data/information about that track/album that iTunes stores with the music but when it comes to music that I have added to iTunes myself from a CD, this was added and encoded with the version of iTunes that was running at the time of adding the music. So going through all the music that I added to iTunes over the last 10 years, you can imaging that there was lots of mixed version of iTunes linked to lots of different music.
At the moment, I'm having to go through all my music and find any that I have added and create a new ACC version of that music and delete the old version. However, due to the amount of music that I have, this is going to take a long time. When I was on the phone to the Apple Care advisor, we did several albums as a test and they all synced over to my iPhone. This may just have been luck though at that time.
Now, I'm not saying that this will solve the problem that I have with the sync issue but I am going to try it and see how I get on. The only down side to this fix as far as I can see at the moment, is that when it's all done, I think I will have to fully restore all my iOS devices to get music on to them.
I will of course updated this topic when I have got through all my music and tried to sync my iOS devices.
Thank you all for your comments.

HT1386 I have a new Macbook pro. I downloaded all previous Itunes purchases and then sync my IPhone. The New song that I purchased today appear on the IPhone however it will not play. How do I fix the issue with my IPhone?

I have a new Macbook pro. I downloaded all previous Itunes purchases and then sync my IPhone. The New songs that I purchased today appear on the IPhone however it will not play. How do I fix the issue with my IPhone?

Hey Etti101,
I'd start off your troubleshooting process by deleting and redownloading the songs:
If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
Delete the purchased song that is exhibiting the problem from your iTunes library.
Click on the Purchased link in the iTunes Store to view your previously purchased music.
Download your previously purchased song from this list.
via: Songs in iTunes may not play back completely
http://support.apple.com/kb/TS4357
Regards,
Delgadoh

Need Desperate Help Regarding iPhone 4 Sync Issue (PC, Win7)

I'll attempt to make this question as concise and fully informative as possible. I have an iPhone 4 Jailbroken running firmware v4.3.3. I typically sync my phone with my PC on a normal basis until this past October I bought a new SSD and had to re-install iTunes on my C drive. As you know, a re-install means that any re-sync with a fresh iTunes install means that the phone will basically wiped clean. Since the new iTunes install I have regularly been "Backing Up" the iPhone,(but never synced it) however this is not a "Sync" of course, but I figure it still beneficial to do. I believe I have the following options and/or issues to deal with:
1) Is there any way to "reverse-sync" the iPhone to the PC, instead of the other way around? I kept the old iTunes operating files but I am not sure which ones I'd need to copy over to which folder to make a "current" sync happen, or to "fool" iTunes into thinking nothing has changed since the fresh install.
2) I realize a "restore" will erase the jailbreak, but what if I choose "Restore From Backup", will that also erase or reset the jailbreak?
3) I am mainly concerned with calendar appointments, my apps with invaluable information, and notes. Everything else such as music I can simply re-sync if I have to.
In essence, I am trying to do a up-to-date sync with the new iTunes install and loose as little data and information as possible (or none at all). I have apps installed such as iFile that hold many files within the folder tree structure of the phone that I cannot afford to loose. I'd be willing to make backup copies of all these files if there is a viable solution for me, which Im hoping somebody can recommend to me.
If there is a special app or PC app that I need to make things run smoother or achieve my goal I am more than happy to install whatever it takes. Thank you for any responses, they are most appreciated.
I have attempted to be as detailed yet brief as possible with my explanation of the nature of my problem, yet feel free to ask a question if it will assist you in further diagnosing and solving my issue.

Let's say I, at this very moment, "Backup" my phone in iTunes. Once finished, I immediately perform a "Restore from Backup"
There will be no change in your phone, assuming you didn't change anything or receive any messages between backing up and restoring the backup. The phone will have exactly the content of what was in the backup.
will iTunes have imported all saved phone data into its registry?
It saves phone and app settings, messages, visual voicemail, contacts, Camera Roll, app data.
such as apps, music, etc., since, remember, nothing is there now. I need to put phone contents on the PC rather than the other way around
No!!!!! iTunes Store content (apps, music, media) is synced to and from iTunes - it's not in the backup. If you never synced your phone with this computer before, the first sync is unidirectional from the computer to phone. If there's nothing in the iTunes library now, what's in your phone will get deleted. In this case, you have to first "Transfer Purchases" To do this:
1. Be sure that automatic syncing on connection is disabled in iTunes Prefs > Devices > Disable.....
2. Connect phone with iTunes open.
3. Right-click the device tab on left border of iTunes window.
4. Select "Transfer Purchases." Note that any music/media on the phone that was not originally obtained from the iTunes Store will not transfer to the computer.
It's now safe to sync the phone. Note that when you select "Sync" on the iTunes page, the phone is typically backed up as well, if you didn't set it up to backup to iCloud instead.
http://support.apple.com/kb/HT1766
http://support.apple.com/kb/ht4946

IPhone sync issues with 3gp videos:

My girlfriend texts me a video from her iPhone 4 to my iPhone 4. I downloaded it to my computer and put it in a file folder. I try to sync my iPhone and iTunes crashes when it gets to the sync photos part every time. I had this issue two weeks ago and after like 30 trys it synced. Am I doing something wrong? I just want to log videos in their own folders like I do pictures to stay organized. Thanks.

O.K this is rather hilarious because I am talking to myself here, but I actually found a solution that works.
Check out this free program. http://www.qtsync.com
It's free, so obviously I am not plugging something here. I loaded my 3gp files into here, and it has a function which will tell you the length of the audio relative to the video. As I suspected, all my video files were a few beats longer. It was literally this simple: change the value of the video length to match audio length. VOILA. Audio and video perfectly in sync for the entire movie.
I was then able to use the software to export as .mp4 / .mov or whatever, ready for editing.
This is a really simple and powerful tool, and I am guessing you could use it to correct a huge range of similar problems, as it doesn't require you to enter a framerate or anything, just simply match the length of audio + video.
Ok. I am so happy right now I am going to start another thread just advertising this solution..because a lot of people have had the problem and this is the only thing I found that works consistently.

Sync issues iPhone 4

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