Sync keeps saying encountered unknown error & hasn't succeeded for days

Not sure why at all - I keep getting a grey error bar at the bottom of the window. I have the error log file but can;t see how to attach it here.

hello, could you paste your logfile into a site like pastebin.mozilla.org and provide a link to it here in a reply on a forum? thank you...

Similar Messages

  • Everytime i try downloading something from app store on my iphone it wont download, it keeps saying 'an unknown error has occured' i dont know what to do. iv tried restarting my phone. Help?

    everytime i try downloading something from app store on my iphone it wont download, it keeps saying 'an unknown error has occured' i dont know what to do. iv tried restarting my phone. Help?

    Sign Out of your Account... Close All Open Apps...  Perform a Reset... Try again...
    Reset
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

  • HT1414 I can't restore. It keeps saying 'An unknown error occured (3194)'

    So I want to update my iPod 4th gen. since I still have 4.3.3 version. However, when I click restore, when it's about done there's a pop up: "The iPod could not be restored. An unknown error occured (3194)" and my only options are OK and More Information.

    3194
    See the actions for that error here:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    iPhone Error 3194 - How to Fix iTunes Error 3194?
    Fix Error 3194 from iTunes during iPhone restore

  • HT201210 can not get iphone4s out of recovery  mode.  it keeps saying an unknown error occurred.

    I installed the latest upgrade on my Iphone4s now it wont turn on, and will not work.  the screen on my phone show a picture of a plug, i plug into the computer, itunes comes up and it says phone is in recovery zone. then it says an error has occurred.  i just want to get my phone to turn back on and work, can anyone help or have any suggetions of what to do.  The people working in our local AT&T store are so unhelpful and lazy!

    That usually indicates a hardware failure. If you can return it and get your money back, do so. Otherwise, make an appointment at the genius bar and get the phone replaced or buy a new one.

  • HT1212 How do i update my ipod it keeps saying an unknown error (1611)

    i need helping updating my ipod and restoring it it says error code (1611)

    Check USB connections
    Related errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
    To narrow down the issue, you can also change up your hardware:
    Use another USB cable.
    Plug your cable into a different USB port on your computer.
    Try a different dock connector (or no dock).
    Add (or remove) a USB hub between your device and computer.
    Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you checked your connections and are still seeing the error message, check for hardware issues.
    Check for hardware issues
    Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.

  • I keep getting an unknown error when trying to connect to the store. I ran diagnostics and it says secure link to itunes store failed.

    I keep getting an unknown error when trying to connect to the store. I ran diagnostics and it says secure link to itunes store failed. I've tried all suggestions from apple and nothing will work.
    Please Help

    I received this email from Apple and this corrected the problem for me...  I only had to reset the iTunes cache
    1) Open iTunes
    2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac)
    3) In the Preferences menu, click the Advanced tab
    4) In the Advanced menu, you should see a button that says "Reset Cache". Please click this button.

  • My Ipod classic works perfectly until there's around 3 GB loaded on it, then there is an error message saying that it couldn't sync because of an unknown error.

    My itunes and Ipod software are both the current version, doesn't seem to change anything. It works perfectly until there's around 3 GB loaded on it, then there is an error message saying that it couldn't sync because of an unknown error.

    Hey joshuafromisr,
    If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    http://support.apple.com/kb/HT1925
    or here:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/HT1923
    Best,
    David

  • After I try adding music or simply just sync my ipod to the computer, it says "an unknown error occured." WHAT DO I DOOO???

    it basically says it all there ^
    but when it says "an unknown error occured" , it doesnt give me any options to do anything!

    Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.
    http://support.apple.com/kb/TS3694#error28

  • I can't connect with the App store.  It says "An unknown error has occurred"

    This just started a few days ago on my MacBook Pro.  My account is working fine - I can access it on my phone.  But I can't get to it on my computer.
    The first sign of trouble was when I tried to use a previously purchase app.  The app wouldn't open and gave me a message saying it wasn't purchased on this computer (which it was) and that I needed to enter my password.  When I entered it, it said "An unknown error has occured".  The first time it happened, I rebooted the machine and then the app opened and I was fine.  Next day same problem.  Our IT guy (not a real IT guy, I work for a small company and he is the most knowledgable about computer so he gets to do double duty) suggested making sure all software was up to date.  I downloaded updates, the computer rebooted, and I was fine again.  Day three comes and same problem.  Rebooting didn't help.  IT guy suggests upgrading to latest OS.  But when I try to access the app store to get the new OS, it asks for my password, and then says "An unknown error has occurred".  The computer can see my account.  It has my ID right, and I have a credit balance which I just updated last night and is being properly reflected on the home page.  But I can't buy anything or see details about my account.  I keep getting the same pop-up.
    Any idea what is happening or how to fix this?

    On what OS?

  • I keep receiving an unknown error (-1) when i am trying to update my ios

    i keep receiving an unknown error (-1) when i am trying to update.  My iPad is not even a year old and it saying that it may be a hardware issue?  what gives?

    Error -1
    Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
    The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar
    Also see:
    -1 error
    -1 error too

  • Why do I keep getting an unknown error 4002.

    Why do I keep getting an unknown error 4002. I seems to happen 5 or 6 times a day. iTunes seems to be working fine but it's kind of annoying. The window pops up and says "We could not complete your iTunes Store request." It tells me that there was an error in the iTunes Store and should try again later. I click OK but it just won't stop.

    Mike Enders wrote:
    I already tried that.  First I get this:
    Then when I click on Keep Contacts, I get this:
    I don't want my calendars and reminders deleted from my iMac.  I would rather have them deleted from iCloud, since I never intended to use iCloud to begin with.  The fact that my calendars and reminders are available on other devices that use iCloud is no good to me because I have no other Apple devices.
    You may not have 'intended' to use iCloud but you did. Backup your contacts and calendars, sign out and restore your data.
    Now that you have published your email address in a public space you can expect the spammers to have it, I will ask for it to be removed but we're probably too late.

  • TS1717 I keep getting an "unknown error -42408 message and it won't let me buy music?

    I keep getting an "unknown error-42408" message when I try to buy music - it then tells me to try again later, which I have done. 

    Hello suesq75,
    This error message indicates that there are one or more components of iTunes that are missing or damaged. Reinstalling iTunes should resolve the issue.
    iTunes: "Error 42408" or "Error 42404" after upgrading to iTunes 9.0.3
    http://support.apple.com/kb/TS3258
    Symptoms
    If your iTunes is missing resources or encountering software conflicts, error -42404 or -42408 may appear when authenticating or downloading from the iTunes Store.
    Resolution
    Update to the latest version of iTunes.
    You can download the latest version of iTunes here.
    Note: iTunes 9.2.1 is the highest iTunes version available for Mac OS X v10.4. iTunes 10.6.3 is the highest iTunes version available for Mac OS X v10.5.
    Cheers,
    Allen

  • HT201413 i have an iphone 3gs and everytime i try to restore it on itunes it just keeps saying an unknown erroe has occured (29) can anyone help me with this

    i have an iphone 3gs and everytime i try to restore it on itunes it just keeps saying an unknown erroe has occured (29) can anyone help me with this??

    Hello Laura,
    Thank you for posting in the Apple Support Communities.  I found an article that has information about Error 29:
    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
    You can find the full article here:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/ts3694
    Best,
    Sheila M.

  • When trying to sign in with 2 different apple id's I get a message saying "unknown error". I succeed to sign in directly from my iphone though. What has changed?

    When trying to sign in with 2 different apple id's that i use for year now, I get a message saying "unknown error". I succeed in signing in directly from my iphone though. What has changed?

    You will need to contact iTunes support. 

  • I can't log in to my apple ID on my iphone 4s, I can on the computer, but it says an unknown error has occurred whenever I try to sign in to download any apps or anything. Help!

    I got it today, second hand, set up an apple ID and can log in perfectly fine on the computer, but I can't log in on my iphone!Not sure what's wrong but I've tried logging in like 10 times and it says unknown error EVERY time.

        for the       Points.
    I have not heard of anyone being charged for this at an Apple Store.
    If it was through an Apple Authorised Service Provider  I am sure you will be able to convince them that they missed the end of the job.
    (I have not seen any posts saying anyone has had issues using this route, but there are less of them)
    8:10 pm      Saturday; January 11, 2014
      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

Maybe you are looking for

  • How can I replicate a MS Excel 'IF' statement in a form

    Hello I would like to replicate a microsoft Excel 'if' statement in a Livecycle form. The excel statement is: =IF(AG36=1,"5",IF(AG36>0.97,4,IF(AG36>0.84,"3",IF(AG36>0.3,"2","1")))) Which is based around %. The 1 in this statement equals 100%, then th

  • How do I transfer my iPhone contact info to a new computer?

    I bought an iPhone the first day they came out over a year ago online, but when it arrived by mail I found I couldn't sync it with my laptop computer because I was running 10.3.9, which didn't support iPhone. In order to activate my iPhone I had to g

  • Edited acrobat ix pdf not readable in reader x

    I recently discovered that edits to PDF documents edited in Acrobat IX are not readable in Reader X and some other PDF readers. This is BAD.  Is there a setting that can fix this? The same document is readable in Google Chrome when I email it but whe

  • Downloaded content for instant movie on harddrive but not in Elements 10

    Just setting up my Elements 10 and downloaded full content from Adobe's site the 3 GB file in on the desktop and it's not showing in Elements. I'm sure I may have missed a step. Please help.

  • RH webhelp output size increase

    I'm a recent upgrade from RH v9.1 to RH X5.0.2. When I generate Webhelp output from X5, my output folder size is approx 2x the size of the webhelp output from v9.1. Is there any way to generate "lean" webhelp output (similar in size to what I was get