Sync locked up

I'm trying to upgrade to PS 2014 but CC has been stuck on sync for the last hour. I have already done Bridge and Lightroom 5 without problems.

Hi Pumpkin16,
What do you mean by 'stuck on sync' (maybe a screenshot would be clearer)? Can you see the list of available applications in the 'Apps' tab with the 'Install' button for PS 2014?
Thanks and regards,
Ben

Similar Messages

Sync Lock for Audio Tracks

I usually have a lot of video and audio tracks going at the same time and run PP CS4.
I have read and watched many video tutorials and one thing I read gave me the impression that with CS4, if I had sync lock set for all my video AND audio tracks, it would keep all my audio tracks in sync with my video when I edit the video or add video transitions.
However I just performed an edit that moved a section of my original video and audio on the timline, and my second and third audio tracks just stayed right where they were and of course then were out of sync which I had to re-sync manually.
Did I miss something in the explanation or do I have a setting wrong?
For example if an edit on the original video and audio moved that timeline 30 seconds, I would want my audio track 2 and 3 move similarly which is what sync lock is supposed to do.
If I could get this to work, it would help my editing immensely.
Thanks,
BJBBJB1

I found this Adobe video that helped get sync lock and audio through my head that I thought I would post in case someone else runs into this thread needing help:
http://tv.adobe.com/watch/digital-video/mapping-source-tracks-to-target-tracks
Near the very end is when they finally get to it. So clearly sync lock would work for insert editing, etc.
However for my original issue of changing track lengths to say accomodate handles, or other "manual" clip length changes made once the clips are on the timeline, it appears that the group command is the way to go as Harm suggested. Sync lock does nothing for me in regard to changing clip lengths once on the timeline. Only when inserting clips.
Just like with Photoshop many years ago, and my last NLE, clearly learning a good workflow for PP will serve me well in the future. Clearly you want to make sure any clips you put on the timeline already have "handles" and also, if extensive length changes are needed, do that before you have multiple video and audio tracks piled up!
Thanks to all for the help!
BJBBJB1

"EXTRACT" bug when Sync Lock off in Premiere Pro CC

Extract is suppose to lift out a segment on your timeline (in this case with In/Out Marks) and then close the gap, rippling everything down that track up. I want to perform this on just one track, extracting an unwanted segment. I purposefully turned off sync lock because I'm only affecting this one track. When I perform the "Extract" it only performs a Lift and doesn't close the gap. Here are some before and after pics:
BEFORE THE EXTRACT:
AFTER THE EXTRACT:

I cannot reproduce this issue but I am on version 8.2.
You might want to update.

Why isn't sync lock working in Premiere Pro 5.5?

For some reason in timeline I now have to make a cut in video line, then in audio line. I have sync lock clicked on in video and audio, but for some reason it's not working. How can I get it to work so I can trim in video and audio simultaneously? All help geatly appreciated.

Sync Lock won't 'connect' a video and and audio clip together. You need to select each, right click and choose Link for that to occur. At which point the clips names will become underlined.

Uh oh... are sync locks/ripple delete busted?

What am I missing here? I pre-assembled a timeline by dropping whole, untrimmed clips into tracks V1 and A1 based on timecode references given to me by my client. I then dropped the scratch voiceover track on A2, and began to ripple trim the V1 clips to fit the VO. The sync locks are turned on for V1/A1 and turned off for A2 so that the VO stays put. So far, so good. However, if I happen to leave a space between an outgoing clip and an incoming clip, and right-click in the space to select Ripple Delete, the rather unexpected happens: instead of completely extracting the empty space and sucking in the following clips, only part of the space is extracted and the clips are only moved partially toward the end of the outgoing clip. I can continue to Ripple Delete and the trailing clips move along incrementally until they finally meet up with the preceeding clips, but that's a total speed killer. The Sync Locks are working, I guess, but there seems to be some sort of bug in Ripple Delete, almost like it's pretending that the sync lock is turned on for A2.
Here's a before shot:
Here's the after:
Any thoughts about this, or anyone experiencing the same thing? I'm pretty sure that what I'm expecting to happen, should be happening, due to the sync locks.

OK, the forum's not letting me edit my post, so here's some more information:
I think this is definitely a bug. If I delete the two "razored" VO clip pieces that you see right before the CTI in the screenshots, then Ripple Delete works just as it should. If the edits are there, however, it doesn't work. If I add an edit to the VO clip using the Razor or Ctrl+K, then Ripple Delete is grayed out; if I Undo the edit, the Ripple Delete works again.
Anyone else seeing the same quirkiness?

Avid Track Sync Lock - FCP equivalent?

Hello,
One more quick question... I know, I know, another annoying Avid editor trying to turn FCP into Avid. Anyway, here goes...
I'm having difficulty finding the equivalent of Avid's track sync lock feature. I'd like to be able to move clips in the timeline and have the sync maintained on all of my video and audio tracks.
Thanks as always...

Grabbing all the clips, audio and video, in question will do this. Drag a box around them, shift click them...whathaveyou.
Going from one system to another is a big brain shift in thinking. I know...I'm working on Avid now, after a LONG TIME on FCP. Complete gear shift.
Shane

Syncing locked system preferences

I have 3 computers that sync everything (including perferences) via MobileMe. That works fine except that I'd like the energy saver and security settings to be different. If I make those two system preferences different for each computer, and LOCK them, will they keep their independent preferences upon syncing?
I could experiment but computers are at different sites right now.
thanks
roger

the answer is yes i figured it out myself, locking system preferences prevents them from being synced.
rr

Sync locks up itunes

My son updated his itouch generation 2 8gb with 4.2.1 and now it won't sync with itunes. We have tried the reset option and seems to hang and lock up itunes when trying to sync music. We also have the latest itunes. Anyone else having similar issues or ideas on what to try tp resolve this?

I have tried that as well. I have tried songs out of the purchased playlists and various others and it always hangs. I have found that if I stop the sync on the itouch by sliding the bar and then under setting reset the network connection I don't have to restart itunes.

Auto sync locks iTunes

Strange problem has started to occur since the latest upgrade to iTunes 8.1.1.10. Normally when I place my iPhone in the dock without iTunes having started brings up the the iTunes application and then automaticaly syncs. Exectly what I expect. Since the upgrade iTunes starts and then locks up so that I have to kill the application. If I start iTunes first before I place my iPhone in the dock th sync goes ahead fine with no problems. I have reinstalled iTunes and reset my iPhone but no luck. Any ideas?

This article provides some general suggestions when trying to troubleshoot an issue where iTunes for Windows won't open or unexpectedly quits....
http://support.apple.com/kb/TS1421

Itunes sync lock up

OSX 10.9.3, MacBook Air.
iTunes 11.2.2
Iphone 5S - 7.1.1
Every time I try to sync my phone, iTunes locks up for 30-40 mins then comes good....

23/06/2014 2:49:00.066 pm SyncServer[12457]: [0x7ff8a8c0ba40] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 57170370560 bytes free in franktidswell.
23/06/2014 2:49:00.067 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer[12457]) Exited with code: 1
23/06/2014 2:49:00.868 pm iCalExternalSync[12385]: [0x7fa2f940fa00] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:01.101 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
23/06/2014 2:49:01.304 pm AppleMobileDeviceHelper[12225]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:06.158 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 1
23/06/2014 2:49:06.162 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 2
23/06/2014 2:49:06.166 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 3
23/06/2014 2:49:06.170 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 5
23/06/2014 2:49:06.175 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 6
23/06/2014 2:49:06.178 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 7
23/06/2014 2:49:06.182 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 8
23/06/2014 2:49:06.185 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 9
23/06/2014 2:49:06.188 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 10
23/06/2014 2:49:06.191 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 11
23/06/2014 2:49:06.194 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 12
23/06/2014 2:49:06.197 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 13
23/06/2014 2:49:06.199 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 14
23/06/2014 2:49:06.202 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 15
23/06/2014 2:49:06.205 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 16
23/06/2014 2:49:06.209 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 17
23/06/2014 2:49:06.212 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 18
23/06/2014 2:49:06.215 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 19
23/06/2014 2:49:06.217 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 20
23/06/2014 2:49:06.220 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 21
23/06/2014 2:49:06.222 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 22
23/06/2014 2:49:06.224 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 23
23/06/2014 2:49:06.227 pm mDNSResponder[62]: ERROR: handle_resolve_request bad interfaceIndex 24
23/06/2014 2:49:07.090 pm mDNSResponder[62]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007F87A180C160 Franks-MacBook-Air-2.local. (AAAA) that's already in the list
23/06/2014 2:49:07.090 pm mDNSResponder[62]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007F87A180C5F0 2.D.F.3.8.2.E.F.F.F.6.5.8.E.A.B.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. (PTR) that's already in the list
23/06/2014 2:49:07.090 pm mDNSResponder[62]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007F87A2006360 Franks-MacBook-Air-2.local. (Addr) that's already in the list
23/06/2014 2:49:07.090 pm mDNSResponder[62]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007F87A20067F0 25.0.0.10.in-addr.arpa. (PTR) that's already in the list
23/06/2014 2:49:07.112 pm com.apple.usbmuxd[47]: LOCKDOWN_V2_BONJOUR_SERVICE_NAME is _apple-mobdev2._tcp,998d082c
23/06/2014 2:49:08.179 pm com.apple.usbmuxd[47]: _SendAttachNotification Device d8:96:95:43:54:81@fe80::da96:95ff:fe43:5481._apple-mobdev2._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.
23/06/2014 2:49:10.019 pm com.apple.SecurityServer[15]: Session 100037 created
23/06/2014 2:49:10.128 pm SyncServer[12464]: [0x7fb9baf06460] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 57170329600 bytes free in franktidswell.
23/06/2014 2:49:10.130 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer[12464]) Exited with code: 1
23/06/2014 2:49:10.215 pm AppleMobileDeviceHelper[12225]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:10.304 pm iCalExternalSync[12385]: [0x7fa2f940fa00] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:10.368 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 10 seconds
23/06/2014 2:49:12.022 pm com.apple.SecurityServer[15]: Killing auth hosts
23/06/2014 2:49:12.022 pm com.apple.SecurityServer[15]: Session 100035 destroyed
23/06/2014 2:49:20.395 pm SyncServer[12466]: [0x7ff800606400] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 57169747968 bytes free in franktidswell.
23/06/2014 2:49:20.396 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer[12466]) Exited with code: 1
23/06/2014 2:49:20.620 pm AppleMobileDeviceHelper[12465]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:20.773 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 10 seconds
23/06/2014 2:49:21.103 pm iCalExternalSync[12385]: [0x7fa2f940fa00] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:21.629 pm AppleMobileDeviceHelper[12225]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:30.864 pm SyncServer[12467]: [0x7fceb8506520] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 57169801216 bytes free in franktidswell.
23/06/2014 2:49:30.866 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer[12467]) Exited with code: 1
23/06/2014 2:49:31.790 pm AppleMobileDeviceHelper[12225]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:31.892 pm iCalExternalSync[12385]: [0x7fa2f940fa00] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:31.942 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
23/06/2014 2:49:32.034 pm AppleMobileDeviceHelper[12465]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:40.968 pm SyncServer[12469]: [0x7f9e11f06400] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 57167757312 bytes free in franktidswell.
23/06/2014 2:49:40.970 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer[12469]) Exited with code: 1
23/06/2014 2:49:41.183 pm iCalExternalSync[12385]: [0x7fa2f940fa00] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:41.433 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 10 seconds
23/06/2014 2:49:41.949 pm AppleMobileDeviceHelper[12225]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:42.197 pm AppleMobileDeviceHelper[12465]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:51.525 pm SyncServer[12470]: [0x7f9e0140ba40] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 57167204352 bytes free in franktidswell.
23/06/2014 2:49:51.526 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer[12470]) Exited with code: 1
23/06/2014 2:49:52.110 pm AppleMobileDeviceHelper[12225]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:52.196 pm iCalExternalSync[12385]: [0x7fa2f940fa00] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:49:52.263 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 10 seconds
23/06/2014 2:49:52.357 pm AppleMobileDeviceHelper[12465]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:50:02.296 pm SyncServer[12471]: [0x7fb779506620] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 57169600512 bytes free in franktidswell.
23/06/2014 2:50:02.298 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer[12471]) Exited with code: 1
23/06/2014 2:50:02.513 pm AppleMobileDeviceHelper[12465]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:50:02.664 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 10 seconds
23/06/2014 2:50:02.997 pm iCalExternalSync[12385]: [0x7fa2f940fa00] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:50:03.521 pm AppleMobileDeviceHelper[12225]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:50:12.754 pm SyncServer[12472]: [0x7ff32b606400] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 57169145856 bytes free in franktidswell.
23/06/2014 2:50:12.755 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer[12472]) Exited with code: 1
23/06/2014 2:50:13.679 pm AppleMobileDeviceHelper[12225]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:50:13.831 pm com.apple.launchd.peruser.501[134]: (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
23/06/2014 2:50:13.924 pm AppleMobileDeviceHelper[12465]: [0x10020c710] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
23/06/2014 2:50:13.981 pm iCalExternalSync[12385]: [0x7fa2f940fa00] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died
I HOPE THIS HELPS?
THANKS, Frank

Sync locks up on iphone 3gs.

Gave my husband my old 3gs iphone. Downloaded itunes for him on his windows machine. Itunes recognizes the iphone when I hook it up but freezes during the sync at the backup step. I have deleted all my old apps on the phone. Now what?

It seems that the game isnt compatible with 0s4 :S
Its a shame...so any advise to solve my problem.??

Sync lock-up

It's been more than two days now that I can not sync the iPhone. iTunes makes it to "backing up iPhone", sits for about 5 minutes, then the phone reboots its self and the process starts over, continued in an endless cycle until it is shut down.
I have seen some references to temporary fixes for Apple users, but nothing for us PC/XP folks. Any ideas? And why on earth has the Great Apple not said a word on something that is obviously hurting a whole lot of us gullible forlks who plunked down a good chuck on change on this "quirky" phone?

field-effect wrote:
If that is the case then it really *****. If they have a bug fix they should push it out, not make us wait and deal with having to unplug our frickin computers from the internet every time we want to sync to fit in with their marketing strategy.
When you have several million users that need to be updated you don't just create a quick fix and push it out the door. The risk is that if there were any bugs in the fix you could "brick" a million or more phones. You must first go through an extended "regression" test to make sure the fix didn't break anything. The regression testing takes much longer than writing the fix. If you are also adding features in the same time frame, if you push the quick fix out separately you delay the feature release because you must perform the regression test twice.
Further, every time you release an update some people will have problems with it. This puts a huge load on your support organization, and some of those problems may be pushed back to the development teams further delaying new feature development.
It short, it would be irresponsible of Apple to implement quick fixes without thorough testing; any update can break more things than are being fixed if you don't do many weeks of testing prior to the release.

Extremely slow sync, locking up computer, new 80G Video iPod

When I plug it into the computer, everything slows down. Sometimes get the message "can't connect to Store perform desired operation" (or some such verbiage)
Tried all the usual tricks I could think of.
Never had this problem with my old 3rd gen iPod.
I am on a Windows XP computer, tried renaming it as a different letter hard drive, tried re-booting computer, tried unplugging & starting over a dozen times.
5th Gen Video iPod 80 G Windows XP 3rd iPod on this machine

with itunes 7, the ipod gets its software updated when itunes connects to apple and downloads the update and updates your ipod. right now the servers are being hit hard and are so busy that you get messages like the ones you are getting. my suggestion is to try setting up the ipod late at night when there is not so much trafic requests for these servers

Itunes locks up when syncing .pdf files from computer to ipad

When transfering .pdf files from PC to iPad, sync locks up.

After you open the Apps tab in iTunes, select Adobe Reader from the list of apps on the bottom list. On the right, you will be allowed to "add" files. Just drag and drop files onto that box and then hit sync. The next time you fire up Adobe Reader on your iPad, the files would be there for you.

If your Ipod get stuck while syncing

Here's what happened to me, My Ipod would sync and get to a certain song and keep trying and I'ld have to force quit. I would try agiain and it would be a different problem song, but would essentially be starting over each time.
I changed IPOD cables and it worked perfectly. I think I ran over the first cable with my chair. I hope this helps anyone who finds this note in the future.

I'd have chimed in on this 6 months ago but have been too busy. I have 2 80-Gb Classics, and multiple PC's & laptops at the house. One of the ipods started with this syncing issue about 7 months ago. Went through all the five R's, and all the other steps that everybody here has mentioned. I'm the systems engineer (PC) who will kill myself to solve a problem myself before calling for help, because that's the best way to learn, so I really jumped through a lot of additional hoops to narrow down exactly wherein lies the problem with this ipod.
I believe that you'll agree that what I'm about to show proves Apple is in complete denial about this issue. After going through all the standard diagnostic steps on my "main" PC (trying to sync about 30GB of music), I've tried syncing the ipod with the issue to an additional Windows XP PC, a Windows XP laptop, and a friend's Mac notebook. The issue happens each and every time, randomly through the sync process, no matter which computer is doing the sync. As I tried it on each computer, I also tried swapping out the ipod cables. No change - sync locks up every time.
So I pull out the other 80GB ipod that has no problem (my wife's), back it up, wipe it clean so that I'll be syncing the same 30GB dataset. No problem syncing on my "main" PC. Repeat the process, changing only the ipod cable. No problem, syncs fine. Repeat the process on the other PC and laptop (with the same 30GB dataset) just to reinforce my findings, works faultlessly every single time, with each ipod cable. I did not try it on the friend's Mac, since everything was fine every time at home.
After all that, tried the "bad" ipod again - sync locks up every single time. With multiple versions of itunes tried, and multiple versions of ipod's software tried.
Now you, the reader, can disagree with me here if you want, but at this point I believe I have proven definitely that there is a hardware problem with this ipod, and I will not consider otherwise, after all the steps I've taken to isolate the issue and rule out other variables.
So I sent it in to Apple for warranty work. They sent it back saying they ran their diagnostics and nothing is wrong with it.
Hey Apple - I ran your diagnostics (from itunes) too - they also said nothing was wrong with it. You know what's wrong with your diagnostics? You need to have a mode that allows the diagnostic to keep hammering the sync operation for a good long time - long enough to reproduce the error. All your diagnostics are proving is that initial communication is OK. No one is denying that initial communications are ok, otherwise the freaking sync wouldn't start! And considering the extremely detailed email I sent that initiated the whole tech support request, I'm inclined to think that your ipod tech's (or at least the one that evaluated mine) don't bother reading the complaint, or immediately assume that every customer is an idiot and therefore anything they say should be immediately discounted as such. Or maybe they're just mindless automatons reading from a list of problems/solutions and if it's not there, it's not real. Whatever. All I know is, I wasted my money on an extended warranty if this is the kind of support they provide.
I'm wondering if I shouldn't take the good ipod and lock it in a hermetically sealed shrine, never using it again, just to reassure myself periodically that some of my money wasn't wasted..

Sync locked up

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