Sync: Multiple Instance Error Causes Desktop Manager to Fail

I can no longer sync my Outloook calendar with my Bold 9650 using Desktop Manager 6 (bundle 3084). I failed multiple times, rebooted each device and tried again but still receive the same error. Error is a message from Windows that Desktop Manager has stopped working. The last few entries in the log indicate:
08:55:35.962 Sync information for application 'Calendar' in translator 'Outlook' --
08:55:35.962 Number of newly added records since last sync (New): 482
08:55:35.962 Number of records modified since last sync (Modified): 0
08:55:35.962 Number of records deleted since last sync (Deleted): 0
08:55:35.965 Performing two-way sync
08:55:35.966 ERROR: Multiple instance error. Remove a recurring instance or exception on (11/8/2011).
08:55:35.966 ERROR: Multiple instance error. Remove a recurring instance or exception "Bi-weekly Leadership Team Call".
I saw an entry in the Outlook calendar related to the error, but not in the BB calendar, and deleted it but this did not resolve the problem. At this point, I cannot get DM to complete synchronization. Has anyone else experienced this and identified a resolution?
thanks,
eric

Hi Eric,
Did you manage to resolve this? I have the same error and cannot get DM to complete the sync.
Thanks,
Johann

Similar Messages

Sync Multiple Blackberries to one Desktop Manager

I have a Blackberry Tour for business (company provided phone) and I have a Curve 8330 that is my personal blackberry. Is there a way to use/sync multiple blackberries to one desktop manager and keep the sync info separate?
Thanks in advance!

Yes. The Desktop Manager automatically keeps each device separate. However, if your Desktop Manager is setup for Enterprise use, you may get a prompt when plugging in your personal device that asks if you want to switch devices. Just say no to that prompt. Then you can sync the personal device.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Just upgraded to Lion, problem now syncing contacts onto Blackberry using Desktop Manager

I just upgraded to Lion, got iCloud going. Works great with my iPhone, but my husbands Blackberry no longer syncs properly using the Blackberry Desktop Manager. Installed the latest version of that program & still no luck. The calendar, music and photos sync fine, but all of the contacts have been wiped out now on the phone and not a single one will sync over from the mac.

I have the same problem. I've tried many solutions but no success. ICloud has been a curse. I love my Mac but if I can't sync my BB 9930, I may have to change.

Failed to mount database "General Users". Error: An Active Manager operation failed

Failed to mount database "General Users". Error: An Active Manager operation failed. Error: The database action failed. Error: Database 'General Users' on server 'EX02' cannot be mounted due to a previous error: At '12/3/2014
3:52:17 PM' the Exchange store database 'General Users' copy on this server appears to be inconsistent with the active database copy or is corrupted. For more details about the failure, consult the Event log on the server for other storage and "ExchangeStoreDb"
events. A successful failover restored service. If you have addressed the underlying problem, or if you have decided to attempt to mount the database despite this error, the mount operation may be attempted by using the '-Force' parameter of the Mount-Database
cmdlet. [Database: General Users, Server: EX02.domain.com]
Md. Ramin Hossain

Hi,
From your description, it is recommended to suspend the failed database copy at first using the cmdlet below.
Suspend-MailboxDatabaseCopy -Identity "xxx"
And then reseed the database with a new copy using Update-MailboxDatabaseCopy -Identity "xxx" -DeleteExistingFiles cmdlet.
What's more, here is a helpful thread for your reference.
Update-MailboxDatabaseCopy
http://technet.microsoft.com/en-us/library/dd335201(v=exchg.150).aspx
Hope this can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support

Runtime Error with Desktop Manager Sync

When configuring the syncing options for my Blackberry 8800 World Edition in Desktop Manager 5.0 on Vista Business, I encounter the error "A session of that type has not been started." This occurs when attempting to configure any of the sync applications with MS Outlook 2007. I really need to be able to sync my Blackberry with my computer, as my contact list changes from both directions. Thank you very much, I hope someone has an answer!
Solved!
Go to Solution.

Hi!
I thought you might not open a thread!
Look at these articles and see what's relevant, and then we can talk about it, OK?
Thanks,
Bifocals
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software Most important.
KB14346 Prevent BlackBerry Desktop Manager from starting automatically when the computer starts
KB03872 Invalid command line parameters error when starting BlackBerry Desktop Manager
KB14165
"Error 1500. Another installation is in progress. You must complete the
installation before continuing this one." occurs when installing
BlackBerry Desktop Manager
KB13187 How to uninstall or modify BlackBerry Desktop Manager on Windows Vista
KB13801 "Unknown Error Reported" appears when configuring synchronization in BlackBerry Desktop Manager
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

MULTIPLE PROBLEMS STILL WITH DESKTOP MANAGER 1.0.1

Could you please let me know if you are having the same problems with the new desktop manager for Mac 1.0.1. (simply state the number on the list below - no need to write anything else)
I doubt very much anyone has a fix for the problems since RIM doesn't, but could you just post a quick reply identifying which of the following issues you're also having in the list below. I Would like to prove to RIM how many people are having the same issues - I'm not so sure they realize how pervasive these issues are. Thanks
(1) Several fields in each contact in my Mac Address Book are not transferred to my Blackberry, for instance: the phone number category "Work 2", the phone number category "Other", the email category "home" - if there is two of them only one is transferred;
(2) It cuts off the end of the "Note" section in the Address Book contacts;
(3) The software crashes when syncing Entourage calendar;
(4) The software severely retards the functioning of my other programs while syncing the Entourage calendar and it is necessary to restart my computer for normal function to resume;
(5) Calendar event alarms are removed from my blackberry even though they are active on my desktop; and
(6) Some recurring Calendar events are not transferred over to my Blackberry.
Lance

My problems are also different. It was working for a while (a few weeks and maybe 4 syncs). Now, it always gives an non-descript "Sync Error" message when trying to sync Contacts with Address Book on my MacBook running Mac OSX 10.5.8, and DTM 1.0.1.   I've UNinstalled it, REinstalled it, and can get it to sync with iCal, but not Address Book.
I've tried all sorts of possible solutions, like eliminating all the Groups in my address book and only having 1. I've tried clearing the Blackberry data before syncing. I've tried syncing both directions, and I've tried syncing with overwriting everying in the Blackberry. None of those solutons works.   I also had problems with iCal, but got that to sync by clearing the calendar on the BB first, then syncing calendar alone (not with contacts).
I cant even express how disappointed I am with the Blackberry Destop Manager after waiting for more than year for it after PocketMac failed as a useless piece of code.   The limited setup features, and now its lack of any useful functionality has me ready to dump my Blackberry for an iPhone.   If that happens RIM, I won't be back, and I won't be advising any associates to stick with Blackberry. I'm at the end of my consumer satisfaction, so you don't need to spend millions with J.D. Power to figure this one out. Just make the **bleep** thing work with a MAC! (Just in case anyone from RIM is lurking...you'd think at least one of those software guys would use a Mac?)!!

Error with Desktop Manager synchronization - won't let me set up synch settings

I have a new PC laptop and want to set it up to synch with my old Blackberry 8310 Curve just like it used to do with the old laptop.
I downloaded the latest Desktop Manager software (version 6.0.0.40) and am trying to set up the synchronization settings, but am not able to. I called Microsoft to see if there was any problem (I'm using Office 2010), and they said I'd need to talk to Blackberry.
Here's what's happening:
I connect my Blackberry to my PC laptop.
I open Desktop Manger 6.0.0.40.
I choose "Organizer" from the left-hand menu, and then "Configure settings."
I get a setup pop-up window that asks me to configure Calendar, Tasks, etc. in turn by checking the box.
I check a box, for example "Calendar Setup" and choose Outlook from the list of programs.
I click "next" and then choose "two-way sync."
I click "next" and get a pop-up error message with title "Intellisync" that reads: "The operation terminated unexpectedly."
This happens for every type of content I check (calendar, tasks, address book....).
Can anyone shed some light on this? I'm anxious to get my Outlook useful again and to have my data synching back and forth!
Thank you in advance!
Solved!
Go to Solution.

Hey elizabethdw,
Thanks for the reply.
To fix this issue, attempt to do a detect and repair in Microsoft Outlook. Which is done under Help>Office Diagnostics.
Save your PST information just to cautious!!! To do this: File>Import and Export>Export to a File>Personal Folder File, then save this file to somewheres where you can find it.
If that does not resolve the issue, perform a clean uninstall of Microsoft Office, and re-install only the full version, restart the computer afterwards, and then attempt to setup the synchronization.
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Electron 8800 JVM 102 Error Blackberry Desktop manager help

My blackberry got the JVm 102 error and i found out how to fix it using Blackberry Desktop manager, but i do not know which verson of blackberry Desktop manager i need, can any one help. thanks in advance -mike

Yes. Before you connect your device
go to options > advanced options > service books > scroll to Desktop (SYNC) and hit menu > delete
Run your sync on your PC, then go back to service books, hit menu > undelete. You will be good to go.
If you are the original poster (OP) and your issue is solved, please remember to click the "Accept as Solution" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the Star on the left of their post.

Multiple Email Accounts on Desktop Manager?

Are there any plans to add functionality to the desktop manager to manage all of the email accounts in my phone? I have some accounts that aren't in outlook that only need to be sent to my phone, and I was wondering if you can manage multiple accounts, can you manage accounts that aren't in outlook. I had to use the email site to setup my accounts to begin with which is fine, but if I have to fine tune things, I don't always want to have to sign into it.

apart from BES users (= Corporate BlackBerry), the Desktop Manager does not deal with emails except for making backups.
Your device can get up to 9 email addresses, you just have to configure that by going on the BIS website of your carrier.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Multiple Step Error Caused by SQL Syntax?

Hi All:
I am getting a multiple step error when I do this:
rs.Fields("MyField").Value = MyValue
I finally tracked down the error to being caused by this syntax:
SELECT a.* FROM MyTable a
or
SELECT a.MyField FROM MyTable a
However, this syntax works just fine:
SELECT * FROM MyTable
or
SELECT MyField FROM MyTable
So what's the big deal here?
Note: Both statements work fine in SQL Server; Oracle chokes on the aliased one.
Doug.

Hi Doug,
I am having very similar problem while runnig the following statments:
SELECT DESCRIPTION FROM ITEM, LOCATION WHERE ITEM.LOCATIONID = LOCATION.LOCATIONID "Updatable"
SELECT DESCRIPTION FROM ITEM JOIN LOCATION ON ITEM.LOCATIONID = LOCATION.LOCATIONID " Not updatable"!
if you figure out something pls let me know!
Abdullah Obeid.
Hi All:
I am getting a multiple step error when I do this:
rs.Fields("MyField").Value = MyValue
I finally tracked down the error to being caused by this syntax:
SELECT a.* FROM MyTable a
or
SELECT a.MyField FROM MyTable a
However, this syntax works just fine:
SELECT * FROM MyTable
or
SELECT MyField FROM MyTable
So what's the big deal here?
Note: Both statements work fine in SQL Server; Oracle chokes on the aliased one.
Doug.

Error installing desktop manager

I downloaded the latest version of Desktop Manager (v. 5.0) to upgrade from v. 4.3.0.17. When the software began installing the following error shows: "Can't create output file: Autorun.inf".
I'm using Windows XP Professional.

Strange. I looked but didn't see that error in the knowledge base.
Have you tried rebooting?
Are you the Administrator on the account? Can you try to log into another account on the PC and try installing the software?
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Sync BlackBerry automatically without launching Desktop Manager

Hi all! 1st up I apologise if this question has already been answered on the forum somewhere - the searches are so vast I wasn't able to read all posts in detail!
I have a Torch 9800 and am not running through an enterprise. Have installed Desktop Manager 6.
I've set it up such that my contacts, mails etc. sync automatically but this seems to mean 'automatically when Desktop Manager is launched' which is still not fully automatic...
Is there any way to either have this sync occur without intervention as soon as I plug my BB into the USB or to change the autorun settings that it launches Desktop Manager when it sees my handheld? (The best autorun settings I can find is to automatically sync media, not organiser...)

I have the same issue.
I succeed to USB sync manually my BB Torch 9800, but after that... nothing is updated.
I need to manually re-click to the button in BB Desktop PC.
--> BB team, could you please add an automatic option ? (at least periodic 5-30 min autosync)

Wifi Music Sync missing from my Mac Desktop Manager

I have Mac Desktop Manager v2.0.4 which, according to everything I have read online, should have the Wifi music sync feature under Device options:Media tab. Yet, mine simply doesn't have it.
Any thoughts about why this could be happening?
Thanks,
Steve

I have the same question too.

How to allow multiple instances of air desktop application

hi all
Adobe air desktop application only allow single instance of
application. How to allow multiple instances like in other desktop
applications?.
thanks

Thanks a lot morgair, i will check with exe4j tool.
Actually the problem is, thread is not waiting for second request.
thatswhat i thought it may because of thread.
Thanks & Regards
Sudha

Installation and Connection Error with Desktop Manager and Curve 3G

I just installed Desktop Manager 6.01 and then tried connecting my Curve 3G to the system using the accompanying USB cable.. But there was a connection error.. so i did a bit searching on the net and went to (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00125) which gave me a solution to install m\y driver.. But when i try to manually install my driver, it shows an error "THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS DISABLED OR IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT" now the USB is working because my phone is being recognised by the laptop and moreover in the device manager od my Vista, Blackberry is being shown... I cn see in drivers that Drivers have been installed but the drive Information such as Version, date is not available and the driver is unsigned...
Can someone tell me what exactly might the problem?? any reply will be appreciated..

I encountered the same issue, Not sure if you'll have the same results, but all i did was enable windows updates, and did an automatic driver update from the web (as in from windows updates) and after a reboot, all was back to normal.
hope that helps,

Sync: Multiple Instance Error Causes Desktop Manager to Fail

Similar Messages

Maybe you are looking for