Sync problem - connector specific error

Suddenly I get the following message when I try to sync my Curve to my Windows 7 PC. 'Connector Specific Error'.
Maybe this means the wire has died, but, if so, how would it connect?
Solved!
Go to Solution.

Hello Superwall,
The following article will provide you with more information regarding this error message:
"Connector Specific Error" when synchronizing with a BlackBerry smartphone running BlackBerry 6 or BlackBerry 7 - http://www.blackberry.com/btsc/KB26181
We hope this helps.
Thank you.
-FB
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Blackberry Desktop Software Version 6.1.036 now receiving Connector Specific Error when sync Calendar

I have a Blackberry Bold 9930 that has software version 7.1 bundle 457 and my desktop software is listed above, today when I tried to sync my calendar it is giving me the error Connector Specific Error, and won't sync. What am I doing wrong? Thank you!

I have the same problem and have tried one way sync's, deleting and re-entering the calendar entries made around the time the problem started. If it is a corrupted entry, I can't find it.

Problems synching Calendar entries..Negative Duration Error, Connector Specific Error...

We've got 9 new Blackberry 8110 handsets and one of them is giving us problems when it tries to synch Tasks from Outlook.
In particular if the user say changes a Due Date on a Task entry in Outlook when he connects the phone and it begins to synch he gets the following message:
"The appointment or task record you are about to save has negative duration. Please check start/end date/times"
I've checked the start/end dates for the task in Outlook and they are there - Tasks don't have durations.
In addition at the end of the synch process it gives the following error:
"connector specific error" with just an Ok button to click on.
this ends up with the tasks all messed up on both devices and totally not sync'd.
I've tried the obvious things - different usb cable, deleting the Tasks database from the desktop software advanced options and re-synching.
It synch's ok the first time on an empty phone database but if you make any changes to Outlook it messes it up.
thanks in advance for any help!
Message Edited by markjrees on 09-23-2008 07:30 AM

Hi and welcome to the forums!
The connector specific error:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15294&sliceId=SAL_Pub...
On tasks check if the BB Tasks are setup in a category; TASKS/MENUKEY/FILTER
Also go to OPTIONS/VIEWS/SORT BY select date. Make sure all tasks that are in progress or waiting have valid dates.
Make sure the tasks are setup up in Outlook the same way.
Thanks,
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
Click Accept as Solution for posts that have solved your issue(s)!
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Receiving "Connector Specific Error" When trying to Sync 8310 w/ Desktop Manager

I've had my phone for over a year, and never had any issues until this morning, in the middle of syncronizing (when it was trying to read the contents of my device calendar), it just stops, and says "Connector Specific Error" and the syncronization ends. I tried updating my software to the newest version, because I was using 4.5, but even after I removed 4.5, and installed 4.7, I got the same error.
HELP!!!
Joe
EDIT: Removed personal information
Message Edited by Andy on 12-06-2008 06:34 AM
Solved!
Go to Solution.

According to this KB article, one of the databases (calendar, address book, tasks, memopad) being synced has gotten corrupted.
http://www.blackberry.com/btsc/KB15294
Which one does it stop syncing on?
You probably will have to end up clearing the database. First use the Backup and Restore utility to make a complete backup of your data. Then go into Backup and Restore | Advanced. Select the database that's corrupt on the right side and hit the Clear button. Doing so will erase all the entries in that database.
Try doing a sync afterwards and see if it goes through ok.
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Connector specific error - blackberry bold 9790 - desktop software version 6.1 and outlook 2010

Hi there
I've recently upgraded my business partners' outlook from 2007 to 2010. In doing so we've had a corrupt profile which we have had to delete and then replace with a new one. In doing so his outlook started working again but now his blackberry isn't synching the calendar entries.
Here's the basics:
- Bberry model - Bold 9790
- Bberry operating system - Blackberry's latest (7.1 I think)
- Blackberry desktop software 6.1 - this is intentional as we have found in the newer version of hte desktop software that we cannot map our teamsite calendar from outlook and sync the entries
- Outlook version 2010
- Calendars we are trying to sync are a personal one from a pst folder and a teamsite one from sharepoint linked to our microsoft exchange set up.
The error we are getting is a 'connector specific error'
I have worked with him to create the PTtrace.log and tif.log files. I've gotten reams of pages; but the errors on todays date (when the problem began) have come up with error 4238, 113, and 12. We have tried un-installing and re-installing 6.1 as well and no luck. We have re-set the configuration setup and re-mapped folders; chosen the new outlook profile, etc and still keep getting same error.
I'm now starting to think that there is a problem with the mapi profile as a start and wonder if outlook needs to repair itself or whether we are getting the error because of a duplicate entry somewhere (though if you asked me to tell you where from the logs I couldn't identify it).
I'm litterally tearing my hair out because my poor business partner lives and dies by his blackberry. Really want to try to get this resolved; but need some help and suggestions as I've tried most of the main causes and fixes.
Any assistance would really be appreciated so I can put him and myself out of our misery.
Thanks in advance.
Cel

Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already have this resolved, but just in case!
Thank you for the thorough report...that helps tremendously. Sadly, though, none of the errors you listed reveal anything useful when I search the public KBs...perhaps you will be more lucky
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Even though it sounds like you may have done all or part of this, I encourage you to research the process in this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Your suspicion about the MAPI Profile may well be warranted, in which case this KB might be useful.
KB02083 How to create a Microsoft Outlook MAPI profile
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Connector Specific Error

I am trying to sync with my Outlook and I keep getting an error that says "Connector specific error" I get this same error using the USB cable and my bluetooth. Can someone please help?!

I had the same issue but found this worked perfectly:
How to Clear/Delete all your Address/Calendar items at once
From BlackBerryFAQIf you are having errors in your Calendar or Address Book on your BlackBerry, and you wish to delete the entire Calendar (or Address Book) database on your BlackBerry, follow the directions below. Make certain you have a good copy of your Calendar or Contacts elsewhere, as this procedure will complete delete ALL Calendar entries and/or Address Book entries on your BlackBerry.
1. Open Desktop Manager on your PC.
2. Open up Backup/Restore > Advanced.
3. From Advanced you'll see a split pane screen. The left pain is what is going to be backed up from your device and the right is a list of the currently existing databases.
3. Highlight on the right side your Address Book database (or your Calendar database) and click the arrow in the middle pointing to the left. This will copy the information over and prepare it for back-up.
4. Once the back-up has completed, hit the Clear button at the bottom to erase and clean out the entire address book database (or Calendar database).
5. After it's finished, it will ask you if you want to save the back-up you've created, say yes and check the device to make sure the address book has properly cleared out. Now, resync the necessary contact information and you should be set to go.
Thanks to user BlackShyft02 and JSanders at www.BlackBerryForums.com for posting this FAQ.
Retrieved from "http://www.blackberryfaq.com/index.php/How_to_Clear/Delete_all_your_Address/Calendar_items_at_once"

"Connector Specific Error" when synchronizing with BlackBerry Desktop Software

Hi
i have a connector specific error when I synchronise my contact.
that's my iloptcfg.cfg
[General]
ErrLogMaxSize=500000
ErrLogBackups=0
TraceDetail=0
TraceLog=0
UseNtEventLog=1
UseThreadIDLogFileNames=0
AttendeeDisplayNameOnly=0
[ilwin]
HeapLogging=0
MultiJobTraceLog=1
EngineTracing=799
ILXflags=0
TranslatorLogVerbosity=0
SingleSessionXlateLogs=0
ILTRflags=0
TifLog=0
LoggingFilter=0
ILLOGflags=0
DirectionForRecurringRemove=0
AutoCleanse=1
HistoryFileCompression=0
AllowTwoTierHistoryFiles=0
XlateLogBackups=0
HistoryFileBackups=1
[CAAR Options - Contact]
Add Empty KF Records=0
Perform Email Matching=0
and my PtTrace.log
Sat Jun 05 00:38:41 2010 -- Intellisync Log File --
Sat Jun 05 00:38:41 2010: Error Failed to retrieve field on the device.4238 at RIM:eviceIConnector.cpp line 1415
Sat Jun 05 00:38:41 2010: Error 4.4 at .\sdk_data.cpp line 3846
Sat Jun 05 00:38:41 2010: Error 4238.4087 at .\ciltrans.cpp line 1077
thank yo for your help

Hi and welcome to the forums!
Here is an article on how to resolve the problem.
Thanks,
Bifocals
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15294&sliceId=SAL_Pub...
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Connector Specific Error. Can anyone PLEASE tell me in plain english not techi talk how to fix this error?

Connector Specific Error.
Can anyone PLEASE tell me in plain english not techi talk how to fix this error?

Hey royhanif,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the connector specific error: www.blackberry.com/btsc/KB15294
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Pearl syncing problems and unspecified errors

Hello all,
I have had this bbpearl flip for about a month now, and over christmas I added email and total internet to my phone package, so I am in the process of setting up all of that. Ever since I enabled the web and whatnot, I have been having sync problems. I tried to add email addresses to my outlook contacts by importing a .csv file, which gave me a box that said "Unspecified Error occured" during the sync. I have reinstalled the desktop manager software (v4.6) and the device software, and restored my harddrive to an earlier version. Everything seemed fine until I tried to use my bluetooth adapter to sync with my laptop. Turns out that the adapter doesn't work very well with Vista (which is what I have) so I have abandoned that idea for now. This morning when I plugged in my phone to sync, I am getting an Unspecified Error again. The last time I synced this way it worked just fine, and I don't know of anything I have done in the meantime to mess it up. Any ideas?
Specs:
BB Pearl Flip 8220 w/ T-Mobile
Toshiba Satellite running Windows Vista
Microsoft Outlook 2002 and Office 2003

no1khan wrote:
I have the same problem, i think its record 55. However i am sync'ing from the device to outlook. How do I find record 55 and how do I inspect from device...
Hello,
I haven't had to do so in quite some time, but I recall that if you do an export from Outlook, the order the data is in will be the same order that the sync process uses...which should enable you to find the record in question. However, that's from Outlook to the device...and you say you are doing the reverse...
Perhaps if you use the Desktop Software to perform an export from the BB, the records may well be in the order needed?
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Syncing problem. Major Error. Help!

Im trying to sync my music on to my ipad and then it says that it cannot sync to my ipad because of an internal device error.
I dont know what to do.

Hmmm, we might have a problem then if iTunes says it cannot find your music.
To give you a brief explanation of how itunes works:
iTunes shows you your music. This music is going to be stored in a folder called "iTunes Music". iTunes creates a database file that points the iTunes software to where the music is located. So if you uninstall iTunes it will not delete your music as well, your music is still on your computer because it was never really "in" iTunes. iTunes just points to where it is so it can be played.
However, if you are getting messages that your music cannot be found then you may have a serious problem. Can you play the music on your computer through iTunes without any problems?
if so, then there is a problem with iTunes talking to the iPad. If you restore the iPad and this still happens then you have a problem with iTunes. At that point I would recommend reinstalling the iTunes application. That should clear up the problem, if not then I am not too sure what to tell you to do next.

Sync problem - Outlook Exp -- "error occurred remapping record identifiers

What does this mean? It's preventing me from syncing my iTunes as well. Thanks.

Hmm, I think I just solved this, at least for me: on the Info pane of the iPhone's settings in iTunes, I checked Mail Accounts down in the Advanced section, so it replaced the info on the iPhone with the latest Mac settings. Then I synced again, and didn't get the message.

There was a problem updating InDesign CC For more information see the specific error below. Update Failed Download error. Press Retry to try again or contact customer support.(49)

Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

IPod Touch, iOS 4.0 Update, Error 9, Error 20, Slow Sync, Sync Problems

After wasting a week troubleshooting several problems with two iPod Touch 2Gs, I have come to this conclusion. If everything is working correctly on your iPod Touch under iOS 3.1.x, *DO NOT UPDATE TO VERSION 4.0*!!! Apple will not take any responsibility for the problems it causes (though technical support will assist if your product is under warranty), nor compensate you for the time, money, and gas expended in diagnosing and finding a work around to THEIR problem. And, after reading many blogs, boards, and forums, I am not the only one experiencing problems with their software. Anyway, here are the problems I encountered with resolutions.
I tend to keep my computers very “CLEAN” and “ORGANIZED”. This was my configuration when EVERYTHING worked correctly (with a separate user account for each iPod Touch):
Acer Aspire One
Windows XP SP3
CA Internet Security Suite 2010
iTunes 9.2.1.4
iPod Touch 2G iOS 3.1.x
After receiving a notification to update the iPods to iOS 4.0 for a couple of months, I finally decided to “upgrade”. Everything seemed okay…download, extraction, installation, restore…until the final sync stage when it “froze” and eventually encountered an “iPod could not be restored…unknown error occurred (9)” error. This signifies that there is something wrong with the USB connection…it never had a problem before. Anyway, I followed the recommended resolutions which did not work. Finally had to “upgrade” the older iPod Touch to iOS 4.0 on my HP/Vista/Norton laptop, which ran the same version of iTunes. The “upgrade” was successful, so I performed the same routine on the newer iPod Touch, which was also successful. Unfortunately, once you “upgrade” to iOS 4.0, you cannot go back to iOS 3.1.x unless you jailbreak your iPod Touch…which voids the warranty!
The next problem I encountered occurred when I tried to sync either iPod Touch to the Acer netbook. The older iPod had an “iPod cannot be synced…device timed out” error, while the newer iPod took almost 30 minutes to complete…and there was nothing to sync since everything was unchecked. Various testing combinations revealed that it would start okay, backup okay, sync apps and contacts okay, but “freeze” in the final sync stage. Apple technical support could not help since they repeated everything I already performed, and were stupefied! The local Apple Store (which is on the other side of the island from me) couldn’t help either, though the technician there mentioned that he did see a lot of strange issues with netbooks and iPods. After various trial and error combinations, I finally found something that would work. Boot the Acer, log on, DISABLE THE WIRELESS LAN, start iTunes, connect the iPod Touch, then ENABLE THE WIRELESS LAN…sync works. If you disconnect the iPod or exit out of iTunes, you’ll need to DISABLE THE WIRELESS LAN before starting iTunes and connecting the iPod again. Talk about pain in the rear!!!
Well, I thought my troubles were over, but, iOS 4.0 is very creative at causing more. I finally got around to syncing my music, when what would happen…another “freeze”. This time, it would “freeze” when transferring my music from iTunes to the iPod, and eventually error with “iTunes could not copy…unknown error occurred (-20)”. Connecting all USB devices before booting computer, deleting all iPod backups, restarting all iPod/iTunes services, disabling firewall and snoozing AV protection…nothing worked. So, I finally uninstalled the CA Internet Security Suite, and I was then able to sync music from iTunes to the iPod. As a test, I reinstalled the CA Internet Security Suite, and synced the iPod using the process mentioned in the paragraph above. And it works…as long as I’m only syncing and not TRANSFERRING MUSIC FILES!
I have not tried any other combination such as transferring apps or music from the iPod to iTunes, or syncing movies, TV shows, podcasts, etc. At this stage, I’m too busy, too tired, and brain damaged to troubleshoot further problems. But, I did notice one thing each problem had in common. It would “freeze” around the Bonjour process, which seemed to attempt network access. According to Apple technicians, the sync process should not access the network at all.
Hope this helps those of you who are stuck at the various stages mentioned. If you have further information about Bonjour or any other problem I mentioned, please leave a comment. And for Apple, *ADMIT THE PROBLEM WITH iOS 4.0, AND FIX IT*!!!

Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Maybe:
error -54 with windows 8.1 and iOS 7.1.2

When I try to sync my iPod Touch it says, "The iPod "[ipod name here] cannot be synced. An unknown error occurred (13019)." This is a huge problem. its been happening for some time now. Help me please?

Every single time, it'll do the regular sync thing then a little pop up comes up and says "The iPod "[ipod name here]" cannot be synced. An unknown error occurred (13019)." ***? I have searched all over for troubleshooting help. I'm exhauseted. Can anyone help me with this pestering problem? I've lost all the music that I bought on my iPod because it didn't sync up with my computer and when it tried to, it took everything away. Help <3 ?

I have searched all over for troubleshooting help.
Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
iTunes: Error 13019 during sync

Ipod sync problems ipod 2.2.1 touch OS10.6.8 itunes 10.6.1 The photos sync but the calendars and contents will not. I keep getting this error message... «iTunes could not sync information to the iPod «name of iPod» because a sync session could not be sta

ipod sync problems
ipod 2.2.1 touch OS10.6.8 itunes 10.6.1
The photos sync but the calendars and contents will not. I keep getting this error message...
«iTunes could not sync information to the iPod «name of iPod» because a sync session could not be started.»

Greetings,
See this post: https://discussions.apple.com/message/12799057#12799057
Cheers.

Sync problem - connector specific error

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