Sync Problem: "Intellisync error code - 0x80040fb3"

Hello -
I just got my computer back from a service group after a crash, but all seems to be working properly except Desktop Sync.  I get the error in the Subject bar once it tries to sync Contacts.
I've viewed KB14818, but here's my hesitation:  The step involving Wiping the Device!
I've been updating things in the device only for the last 4 weeks due to the crash and the concept of wiping all that frightens me.  Will it all be restored from the Device backup files on my PC?
Notes: 
- I HAVE backed up the device onto my PC (via the Desktop Software)
- I have performed the search for empty Email (1) field and there were none
- This is a Storm 9550
- Device Software:  v5.0.0.1015 (bundle 1656, platform 4.5.0.442)
- Desktop Software:  6.0.1.18 released December 6, 2010 (bundle 21)
- I'm, using Outlook 2007
Is it safe to do this?!!!
Thank you,
Cindi

Hi and Welcome to the Forums!
It is safe if you are very very careful and follow the instructions exactly. Any deviation and you indeed risk losing all of your data.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

  • DM 6-y address Book Sync leads to error code 0x80040fb3

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    That is certainly one option.
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Calender sync: error code 0x80040fb3

    When synchronizing my Outlook calender I always get the error code - 0x80040fb3. Sync of other data works perfectly. What can I do ??? Best regards, Stefan

    Hi and Welcome to the Forums!
    Here is a KB that discusses that error:
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    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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  • Blackberry Error Code 0x80040fb3

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    Hi and Welcome to the Forums!
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • Popular Error Code 0x80040fb3

    Greetings Folks!
    This is my first post.
    I have been reading the web and many, many, many, (read: ad nauseum) the various solutions to addressing this error message.
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    Hi,
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    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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    KB14818
      ^
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    KB25200
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    Hi and Welcome to the Forums!
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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    Click Accept as Solution for posts that have solved your issue(s)!
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    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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    Process:          
    Safari [467]
    Path:             
    /Applications/Safari.app/Contents/MacOS/Safari
    Identifier:       
    com.apple.Safari
    Version:          
    8.0.2 (10600.2.5)
    Build Info:       
    WebBrowser-7600002005000000~1
    Code Type:        
    X86-64 (Native)
    Parent Process:   
    ??? [1]
    Responsible:      
    Safari [467]
    User ID:          
    501
    Date/Time:        
    2014-12-26 20:03:04.528 -0500
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    Mac OS X 10.10.1 (14B25)
    Report Version:   
    11
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    5F363FC9-4F25-B56F-6567-CB12CDF43C48
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    000000010c08c000-000000010c08d000 [
    4K] r-x/rwx SM=COW  /Applications/Safari.app/Contents/MacOS/Safari
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    0   dyld                    
    0x00007fff6c9d2ef1 ImageLoader::recursiveUpdateDepth(unsigned int) + 127
    1   dyld                    
    0x00007fff6c9d2ed8 ImageLoader::recursiveUpdateDepth(unsigned int) + 102
    2   dyld                    
    0x00007fff6c9d2ed8 ImageLoader::recursiveUpdateDepth(unsigned int) + 102
    3   dyld                    
    0x00007fff6c9d2ed8 ImageLoader::recursiveUpdateDepth(unsigned int) + 102
    4   dyld                    
    0x00007fff6c9d2ed8 ImageLoader::recursiveUpdateDepth(unsigned int) + 102
    5   dyld                    
    0x00007fff6c9d2ed8 ImageLoader::recursiveUpdateDepth(unsigned int) + 102
    6   dyld                    
    0x00007fff6c9d2ed8 ImageLoader::recursiveUpdateDepth(unsigned int) + 102
    7   dyld                    
    0x00007fff6c9d2ed8 ImageLoader::recursiveUpdateDepth(unsigned int) + 102
    8   dyld                    
    0x00007fff6c9d2ed8 ImageLoader::recursiveUpdateDepth(unsigned int) + 102
    9   dyld                    
    0x00007fff6c9d2ed8 ImageLoader::recursiveUpdateDepth(unsigned int) + 102
    10  dyld                    
    0x00007fff6c9d2ed8 ImageLoader::recursiveUpdateDepth(unsigned int) + 102
    11  dyld                    
    0x00007fff6c9d26f8 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 124
    12  dyld                    
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    13  dyld                    
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    14  libdyld.dylib           
    0x00007fff8cc0e857 dlopen + 59
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    17  com.apple.UIFoundation  
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    18  com.apple.UIFoundation  
    0x00007fff8bd86cf8 __NSCreateRenderingContextForAttributedString + 265
    19  com.apple.UIFoundation  
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    20  com.apple.UIFoundation  
    0x00007fff8bd8634f -[NSAttributedString(NSExtendedStringDrawing) boundingRectWithSize:options:context:] + 1068
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    0x00007fff955bec42 rectForString + 623
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    0x00007fff9552a1ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
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    0x00007fff95529c69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
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    59  com.apple.Foundation    
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    60  com.apple.Foundation    
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    61  com.apple.AE            
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    62  com.apple.AE            
    0x00007fff93ddf719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
    63  com.apple.AE            
    0x00007fff93ddf623 aeProcessAppleEvent + 295
    64  com.apple.HIToolbox     
    0x00007fff9093637e AEProcessAppleEvent + 56
    65  com.apple.AppKit        
    0x00007fff95525d76 _DPSNextEvent + 2665
    66  com.apple.AppKit        
    0x00007fff95524e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
    67  com.apple.Safari.framework  
    0x000000010c109ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
    68  com.apple.AppKit        
    0x00007fff95518e23 -[NSApplication run] + 594
    69  com.apple.AppKit        
    0x00007fff955042d4 NSApplicationMain + 1832
    70  libdyld.dylib           
    0x00007fff8cc0f5c9 start + 1
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib  
    0x00007fff8ff3922e kevent64 + 10
    1   libdispatch.dylib       
    0x00007fff88001a6a _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib  
    0x00007fff8ff38946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff9403c4a1 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib  
    0x00007fff8ff38946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff9403c4a1 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib  
    0x00007fff8ff38946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff9403c4a1 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib  
    0x00007fff8ff38946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff9403c4a1 start_wqthread + 13
    Thread 6:: WebCore: IconDatabase
    0   libsystem_kernel.dylib  
    0x00007fff8ff38132 __psynch_cvwait + 10
    1   com.apple.WebCore       
    0x000000010dcb988b WebCore::IconDatabase::syncThreadMainLoop() + 411
    2   com.apple.WebCore       
    0x000000010dcb69d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
    3   com.apple.JavaScriptCore
    0x000000010ce79a9f ***::wtfThreadEntryPoint(void*) + 15
    4   libsystem_pthread.dylib 
    0x00007fff9403e2fc _pthread_body + 131
    5   libsystem_pthread.dylib 
    0x00007fff9403e279 _pthread_start + 176
    6   libsystem_pthread.dylib 
    0x00007fff9403c4b1 thread_start + 13
    Thread 7:
    0   libsystem_kernel.dylib  
    0x00007fff8ff38946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff9403c4a1 start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib  
    0x00007fff8ff38946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff9403c4a1 start_wqthread + 13
    Thread 9:
    0   libsystem_kernel.dylib  
    0x00007fff8ff38946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff9403c4a1 start_wqthread + 13
    Thread 10:: com.apple.CoreAnimation.render-server
    0   libsystem_kernel.dylib  
    0x00007fff8ff3352e mach_msg_trap + 10
    1   libsystem_kernel.dylib  
    0x00007fff8ff3269f mach_msg + 55
    2   com.apple.QuartzCore    
    0x00007fff926a1d63 CA::Render::Server::server_thread(void*) + 198
    3   com.apple.QuartzCore    
    0x00007fff926a1c96 thread_fun + 25
    4   libsystem_pthread.dylib 
    0x00007fff9403e2fc _pthread_body + 131
    5   libsystem_pthread.dylib 
    0x00007fff9403e279 _pthread_start + 176
    6   libsystem_pthread.dylib 
    0x00007fff9403c4b1 thread_start + 13
    Thread 11:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib  
    0x00007fff8ff3352e mach_msg_trap + 10
    1   libsystem_kernel.dylib  
    0x00007fff8ff3269f mach_msg + 55
    2   com.apple.CoreFoundation
    0x00007fff91f09b14 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation
    0x00007fff91f08fdb __CFRunLoopRun + 1371
    4   com.apple.CoreFoundation
    0x00007fff91f08838 CFRunLoopRunSpecific + 296
    5   com.apple.CFNetwork     
    0x00007fff8c36cd20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
    6   com.apple.Foundation    
    0x00007fff941c3b7a __NSThread__main__ + 1345
    7   libsystem_pthread.dylib 
    0x00007fff9403e2fc _pthread_body + 131
    8   libsystem_pthread.dylib 
    0x00007fff9403e279 _pthread_start + 176
    9   libsystem_pthread.dylib 
    0x00007fff9403c4b1 thread_start + 13
    Thread 12:
    Thread 13:: JavaScriptCore::BlockFree
    0   libsystem_kernel.dylib  
    0x00007fff8ff38132 __psynch_cvwait + 10
    1   libc++.1.dylib          
    0x00007fff8c1e9d2e std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::m utex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 126
    2   com.apple.JavaScriptCore
    0x000000010d0953fa JSC::BlockAllocator::waitForDuration(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >) + 170
    3   com.apple.JavaScriptCore
    0x000000010ce84244 JSC::BlockAllocator::blockFreeingThreadMain() + 84
    4   com.apple.JavaScriptCore
    0x000000010ce79a9f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib 
    0x00007fff9403e2fc _pthread_body + 131
    6   libsystem_pthread.dylib 
    0x00007fff9403e279 _pthread_start + 176
    7   libsystem_pthread.dylib 
    0x00007fff9403c4b1 thread_start + 13
    Thread 14:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib  
    0x00007fff8ff38132 __psynch_cvwait + 10
    1   libc++.1.dylib          
    0x00007fff8c1e9c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
    2   com.apple.JavaScriptCore
    0x000000010ce8486b JSC::GCThread::waitForNextPhase() + 171
    3   com.apple.JavaScriptCore
    0x000000010ce846c8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore
    0x000000010ce79a9f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib 
    0x00007fff9403e2fc _pthread_body + 131
    6   libsystem_pthread.dylib 
    0x00007fff9403e279 _pthread_start + 176
    7   libsystem_pthread.dylib 
    0x00007fff9403c4b1 thread_start + 13
    Thread 15:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib  
    0x00007fff8ff38132 __psynch_cvwait + 10
    1   libc++.1.dylib          
    0x00007fff8c1e9c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
    2   com.apple.JavaScriptCore
    0x000000010ce8486b JSC::GCThread::waitForNextPhase() + 171
    3   com.apple.JavaScriptCore
    0x000000010ce846c8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore
    0x000000010ce79a9f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib 
    0x00007fff9403e2fc _pthread_body + 131
    6   libsystem_pthread.dylib 
    0x00007fff9403e279 _pthread_start + 176
    7   libsystem_pthread.dylib 
    0x00007fff9403c4b1 thread_start + 13
    Thread 16:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib  
    0x00007fff8ff38132 __psynch_cvwait + 10
    1   libc++.1.dylib          
    0x00007fff8c1e9c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
    2   com.apple.JavaScriptCore
    0x000000010ce8486b JSC::GCThread::waitForNextPhase() + 171
    3   com.apple.JavaScriptCore
    0x000000010ce846c8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore
    0x000000010ce79a9f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib 
    0x00007fff9403e2fc _pthread_body + 131
    6   libsystem_pthread.dylib 
    0x00007fff9403e279 _pthread_start + 176
    7   libsystem_pthread.dylib 
    0x00007fff9403c4b1 thread_start + 13
    Thread 17 Crashed:
    0   libsystem_pthread.dylib 
    0x00007fff9403c695 _pthread_mutex_lock + 87
    1   libsystem_c.dylib       
    0x00007fff93f97b78 vfprintf_l + 28
    2   libsystem_c.dylib       
    0x00007fff93f90620 fprintf + 186
    3   ???                     
    0x0000000114fdf5dc 0 + 4647155164
    Thread 17 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x00007fff787a81d8  rcx: 0x00007fff787a81f0  rdx: 0x00000000000000a0
      rdi: 0x00007fff787a81f0  rsi: 0x00007fff9403cb14  rbp: 0x0000000114fdbe30  rsp: 0x0000000114fdbdb0
       r8: 0x0000000114fd9000   r9: 0x0000000000000054  r10: 0x0000000000000000  r11: 0x0000000000000206
      r12: 0x00007fff787a76b8  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000
      rip: 0x00007fff9403c695  rfl: 0x0000000000010246  cr2: 0x0000000000000020
    Logical CPU:
    3
    Error Code: 
    0x00000004
    Trap Number:
    14
    Binary Images:
    0x10c08c000 -   
    0x10c08cfff  com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
    0x10c093000 -   
    0x10c9ccff7  com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
    0x10ce6f000 -   
    0x10d382ff3  com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
    0x10d4ea000 -   
    0x10d79efff  com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
    0x10da7b000 -   
    0x10da7bfff  com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
    0x10da81000 -   
    0x10dbbdffb  com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
    0x10dcb2000 -   
    0x10ec57ff7  com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
    0x113e4b000 -   
    0x113e4bff5 +cl_kernels (???) <75764677-4603-4C6A-B5DE-8BE7E4DAA8E6> cl_kernels
    0x113e50000 -   
    0x113e50fef +cl_kernels (???) <7376DD27-C028-48E9-AB4E-EA97AEDD2371> cl_kernels
    0x114d8c000 -   
    0x114e72fef  unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
    0x7fff6c9c4000 -
    0x7fff6c9fa837  dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
    0x7fff8680a000 -
    0x7fff86826ff7  com.apple.pluginkit.framework (1.0 - 1) <566FECEA-620F-3E70-8B87-C69A4486811F> /System/Library/PrivateFrameworks/PlugInKit.framework/Versions/A/PlugInKit
    0x7fff86827000 -
    0x7fff86828fff  liblangid.dylib (117) <B54A4AA0-2E53-3671-90F5-AFF711C0EB9E> /usr/lib/liblangid.dylib
    0x7fff870b2000 -
    0x7fff870c4ff7  com.apple.ImageCapture (9.0 - 9.0) <7FB65DD4-56B5-35C4-862C-7A2DED991D1F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x7fff870c5000 -
    0x7fff870c5fff  com.apple.Accelerate (1.10 - Accelerate 1.10) <C7278843-2462-32F6-B0E3-D33C681399A2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x7fff870c6000 -
    0x7fff870c9fff  com.apple.IOSurface (97 - 97) <D4B4D2B2-7B16-3174-9EA6-55E0A10B452D> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x7fff870ca000 -
    0x7fff870edfff  com.apple.Sharing (328.3 - 328.3) <FDEE49AD-8804-3760-9C14-8D1D10BBEA37> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
    0x7fff870ee000 -
    0x7fff87107fff  com.apple.openscripting (1.4 - 162) <80DFF366-B950-3F79-903F-99DA0FFDB570> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x7fff87108000 -
    0x7fff87113fdb  com.apple.AppleFSCompression (68.1.1 - 1.0) <F30E8CA3-50B3-3B44-90A0-803C5C308BFE> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
    0x7fff87114000 -
    0x7fff871a9ff7  com.apple.ColorSync (4.9.0 - 4.9.0) <F06733BD-A10C-3DB3-B050-825351130392> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x7fff871aa000 -
    0x7fff871d8fff  com.apple.CoreServicesInternal (221.1 - 221.1) <51BAE6D2-84F3-392A-BFEC-A3B47B80A3D2> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
    0x7fff871d9000 -
    0x7fff87201ffb  libRIP.A.dylib (772) <9262437A-710A-397D-8E34-1CBFEA1FC5E1> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
    0x7fff87209000 -
    0x7fff87241fff  com.apple.RemoteViewServices (2.0 - 99) <C9A62691-B0D9-34B7-B71C-A48B5F4DC553> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
    0x7fff87242000 -
    0x7fff87260ff7  com.apple.addressbook.vCard (9.0 - 1499) <B1BC7C0A-A783-3574-8248-BC689F43A0A0> /System/Library/PrivateFrameworks/vCard.framework/Versions/A/vCard
    0x7fff87261000 -
    0x7fff87263ff7  libutil.dylib (38) <471AD65E-B86E-3C4A-8ABD-B8665A2BCE3F> /usr/lib/libutil.dylib
    0x7fff87271000 -
    0x7fff87290fff  com.apple.CoreDuet (1.0 - 1) <36AA9FD5-2685-314D-B364-3FA4688D86BD> /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet
    0x7fff87291000 -
    0x7fff876c1fff  com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
    0x7fff876c2000 -
    0x7fff876d0ff7  com.apple.ToneLibrary (1.0 - 1) <3E6D130D-77B0-31E1-98E3-A6052AB09824> /System/Library/PrivateFrameworks/ToneLibrary.framework/Versions/A/ToneLibrary
    0x7fff876d1000 -
    0x7fff87749ff7  com.apple.SystemConfiguration (1.14 - 1.14) <C269BCFD-ACAB-3331-BC7C-0430F0E84817> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x7fff8774a000 -
    0x7fff87777fff  com.apple.CoreVideo (1.8 - 145.1) <18DB07E0-B927-3260-A234-636F298D1917> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x7fff87778000 -
    0x7fff87887ffb  com.apple.desktopservices (1.9 - 1.9) <6EDAC73F-C42C-3FF7-B67D-FCCA1CFC5405> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x7fff8797d000 -
    0x7fff8798dff7  libbsm.0.dylib (34) <A3A2E56C-2B65-37C7-B43A-A1F926E1A0BB> /usr/lib/libbsm.0.dylib
    0x7fff879be000 -
    0x7fff879c6fe7  libcldcpuengine.dylib (2.4.5) <DF810F9A-1755-3283-82C3-D8192BCD8016> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
    0x7fff879c7000 -
    0x7fff87a6dfff  com.apple.PDFKit (3.0 - 3.0) <C55D8F39-561D-32C7-A701-46F76D6CC151> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
    0x7fff87aff000 -
    0x7fff87b36ffb  com.apple.LDAPFramework (2.4.28 - 194.5) <4CFE8010-CE3F-35EC-90BA-529B74321029> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
    0x7fff87b37000 -
    0x7fff87b37fff  com.apple.quartzframework (1.5 - 1.5) <4944127A-F319-3689-AAEC-58591D3CAC07> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x7fff87b38000 -
    0x7fff87b43ff7  libkxld.dylib (2782.1.97) <CB1A1B57-54BE-3573-AE0C-B90ED6BAEEE2> /usr/lib/system/libkxld.dylib
    0x7fff87b44000 -
    0x7fff87b6aff7  com.apple.ChunkingLibrary (2.1 - 163.1) <3514F2A4-38BD-3849-9286-B3B991057742> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
    0x7fff87b6b000 -
    0x7fff87b6bfff  com.apple.ApplicationServices (48 - 48) <5BF7910B-C328-3BF8-BA4F-CE52B574CE01> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x7fff87b6c000 -
    0x7fff87b70fff  libsystem_stats.dylib (163.1.4) <1DB04436-5974-3F16-86CC-5FF5F390339C> /usr/lib/system/libsystem_stats.dylib
    0x7fff87b71000 -
    0x7fff87e1dfff  com.apple.GeoServices (1.0 - 982.4.10) <8A7FE04A-2785-30E7-A6E2-DC15D170DAF5> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
    0x7fff87faa000 -
    0x7fff87fc7fff  com.apple.DistributionKit (700 - 920) <079B0A4A-97CD-34D6-B50D-AB5D656B2A38> /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit
    0x7fff87fc8000 -
    0x7fff87fccfff  libspindump.dylib (182) <7BD8C0AC-1CDA-3864-AE03-470B50160148> /usr/lib/libspindump.dylib
    0x7fff87fcd000 -
    0x7fff87fd5ff7  com.apple.icloud.FindMyDevice (1.0 - 1) <D198E170-3610-3727-BC87-73AD249CA097> /System/Library/PrivateFrameworks/FindMyDevice.framework/Versions/A/FindMyDevic e
    0x7fff87fda000 -
    0x7fff87fe4fff  com.apple.IntlPreferences (2.0 - 150.1) <F2DE1784-F780-3E3F-A626-D9CBD38F20EE> /System/Library/PrivateFrameworks/IntlPreferences.framework/Versions/A/IntlPref erences
    0x7fff87fe5000 -
    0x7fff87ffcfff  com.apple.login (3.0 - 3.0) <95726FE9-E732-3A3C-A7A1-2566678967D3> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
    0x7fff87ffd000 -
    0x7fff88027ff7  libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib
    0x7fff88028000 -
    0x7fff88086fff  com.apple.StoreFoundation (1.0 - 1) <50F9E283-FCE4-306C-AF5D-D0AEA434C04E> /System/Library/PrivateFrameworks/StoreFoundation.framework/Versions/A/StoreFou ndation
    0x7fff88090000 -
    0x7fff8809cff7  com.apple.OpenDirectory (10.10 - 187) <1D0066FC-1DEB-381B-B15C-4C009E0DF850> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    0x7fff8809d000 -
    0x7fff88104ff7  com.apple.framework.CoreWiFi (3.0 - 300.4) <19269C1D-EB29-384A-83F3-7DDDEB7D9DAD> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
    0x7fff88c81000 -
    0x7fff88c81fff  com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <01E92F9F-EF29-3745-8631-AEA692F7F29C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x7fff88c82000 -
    0x7fff88ca7fff  libPng.dylib (1231) <759DF465-B08C-3E97-9A07-3CD447F84F78> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x7fff88ca8000 -
    0x7fff88ca8fff  com.apple.Carbon (154 - 157) <6E3AEB9D-7643-36BE-A7E5-D08886649257> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x7fff88ca9000 -
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    0x7fff88cf0000 -
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    0x7fff88d85000 -
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    0x7fff88dc1000 -
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    0x7fff890e0000 -
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    0x7fff890e4000 -
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    0x7fff890e8000 -
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    0x7fff89138000 -
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    0x7fff891ca000 -
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    0x7fff89203000 -
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    0x7fff8920c000 -
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    0x7fff894f4000 -
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    0x7fff8951d000 -
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    0x7fff897a7000 -
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    0x7fff89bf0000 -
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    0x7fff89d13000 -
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    0x7fff8a665000 -
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    0x7fff8a66b000 -
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    0x7fff8a716000 -
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    0x7fff8a742000 -
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    0x7fff8a75d000 -
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    0x7fff8a7ab000 -
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    0x7fff8a7b5000 -
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    0x7fff8a802000 -
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    0x7fff8a87a000 -
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    0x7fff8a8e2000 -
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    0x7fff8a8f0000 -
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    0x7fff8a8f2000 -
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    0x7fff8a989000 -
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    0x7fff8a98c000 -
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    0x7fff8acf8000 -
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    0x7fff8bd69000 -
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    0x7fff8bd6c000 -
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    0x7fff8be9d000 -
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    0x7fff8becf000 -
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    0x7fff8bf83000 -
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    0x7fff8c061000 -
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    0x7fff8c1c0000 -
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    0x7fff8c1d7000 -
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    0x7fff8c1e2000 -
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    0x7fff8c237000 -
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    0x7fff8c2cc000 -
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    0x7fff8c4d0000 -
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    0x7fff8c562000 -
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    0x7fff8c583000 -
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    0x7fff8c591000 -
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    0x7fff8c641000 -
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    0x7fff8c6d1000 -
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    0x7fff8c795000 -
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    0x7fff8c797000 -
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    0x7fff8c7f0000 -
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    0x7fff8c860000 -
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    0x7fff8c86b000 -
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    0x7fff8c877000 -
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    0x7fff8c8dc000 -
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    0x7fff8c997000 -
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    0x7fff8c9d8000 -
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    0x7fff8cb00000 -
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    0x7fff8cbc6000 -
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    0x7fff8cbc8000 -
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    0x7fff8cc0c000 -
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    0x7fff8cc10000 -
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    0x7fff8cc78000 -
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    0x7fff8ce5e000 -
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    0x7fff8ce74000 -
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    0x7fff8d2bd000 -
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    0x7fff8d6cb000 -
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    0x7fff8d78a000 -
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    0x7fff8daca000 -
    0x7fff8ddfdff7  libmecabra.dylib (666.1) <CAFB

    There is no need to download anything to solve this problem.
    You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
    Back up all data before making any changes.
    Besides the files listed in the linked support article, you may also need to remove this file in the same way:
    ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
    If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
    Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates
    if it's not already checked.

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