Sync problems with Vista, Desk Top Vers 6.2 and Tungson C

Question

My wife recently bought a new cell phone with Palm Centro that loaded vers 6.2. My palm TC running OS 4.5 will not sync. If I try overighting either way I get duplicates in Address catagories but my datebook, Docs to go, address, memo, ToDo, and expences do not sync. I have lots of new data added to both the desktop and Palm but they stay in their respective enviorments. Any Ideas? I have cleaned out my desktop on my old PC, Windows XP, Palm vers 4.1 and am now using that. Go figure!!! Isn't new tech and upgraded vers great? 
Post relates to: Tungsten C

Answer 1

You can use the same version of Palm desktop that you are using for the C on the Vista PC and the Centro should sync to that version.
You will need to "clean" uninstall the 6.2 version on the Vista PC. Install the version of Palm Desktop you got with the C. Create a username in Palm desktop for each device. Connect each device and then sync.
Here are the "clean" uninstall instructions for Vista.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to Start --> Documents -->
Palm OS Desktop. Highlight your Palm Desktop username and right click and
copy. Then go to your PC desktop right click on a blank spot and select paste.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer.
Go to the following locations on the PC and delete the folders listed below.
C:\Program Files\Palm or Palm One
C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or
PalmOne
C:\Users\[Vista Login Name]\appdata
*Note you may need to view hidden folders to get to appdata. To do that go
into your control panel and open folder options. Go to view tab and uncheck
hide hidden files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC
from starting up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box.
Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your palm desktop from the CD and do a hotsync.
For reference purposes, click on the following link for the support page for your Tungsten C device on the kb.palm.com webpage.
http://kb.palm.com/SRVS/NUA/launchTab.asp?t=home&f​n=tungsten&mn=c&cn=unlocked
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Post relates to: Palm i705