Sync says not connected to Internet so won't work

I hope somebody can help!
Just upgraded to Desktop Manager 5 from version 4. All went well - in fact a painless update of all my software, too, which was WONDERFUL.
However, I cannot sync my current data (it restored the previous sync when updating software) as whenever I start the Sync process I get a message saying, "Your computer must be connected to the Internet to perform the operation. Please ensure you are able to connect to the Internet and try again."  No matter how often I push the Retry button, all I get is the same message and the Sync won't run.
The problem here is that I AM connected to the Internet (in fact, the device software check works fine) and all other programs that use the Internet (including Outlook) are running perfectly. How can I get the software to recognise that I'm connected? I really need to sync my contacts, etc., etc. from Outlook...
Many thanks
Guy

Hi and welcome to the forums!
A couple of places for you to visit: Blackberry 101    Tips & Tricks
See if this kb article doesn't help:   Internet connection required
Let us know how it goes.
Great to have you here!
IrwinII
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