Sync Settings in Adobe Illustrator CC

Firstly, may I start by saying that the level of support from Adobe is disgraceful. Forcing users that a spent a small fortune on your software to troubleshoot 'software bugs' themselves and waste hours of their own time. It is quite simply not good enough.
If you look at the first screenshot, you will see that the units are in what I believe to East Asian and if you look at the second screenshot you will see that the 'East Asian Settings' check box is ticked. When I click on the 'Manage Account' button, it does nothing. Why is this?
After usering Adobe products for many years with no problems at all up until Adobe CC I really wish there were now a vialble alternative to your software - but there isn't.
What is the solution please Adobe?
And why isn't a direct email contact feature to technical support at Adobe - is it to save you time and money by wasting the the time of the very people that use your products?
Alan J Tagg

Thank you very much for taking the time to reply. Alas, I have already done the first three:
Disable the east asian settings under "preferences > type"
Set your measurements in "units"
Set the document rulers by right clicking in them
You can reset preferences by clicking ctrl - alt - shift while starting Illustrator. This failed as well.
Do you happen to know where the preferences folder is located?
Both Regional and keyboard settings are set to English Extended
Windows 7 64bit.
I found the preferences files, renamed them and restarted Illustrator - same thing. Do you see the screenshot.
I am wondering if I have to have the Creative Cloud application installed to do this. I currently don't have installed as before 4 times in total,, after installing the Creative Cloud application it totally messed up all Adobe Programs so I am loathed to instal it.
There must be a way of doing this without having to instal the Creative Cloud application surely. It is totally useless and I have wasted hours installing and uninstalling after the CC app literally messed up everything. When I have installed it before - Extensions have disappeared, and when I start any Adobe CC program somehow I am always having to reactivate them.
I am lost for a solution.
Thanks again for your reply.
Alan

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