Sync Settings in Premier CC fails

Trying to sync settings to the Cloud. Get the message that it failed. What now?

Is this issue only occuring with Premiere Pro? Are you able to sync settings in After Effects, Illustrator or InDesign for example?
Could you also provide some details about your network. Are you behind a firewall or proxy server that could be preventing access? See if a similar discussion helps: http://forums.adobe.com/message/5709675

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'Sync Settings' in After Effects CC 2014 wont sync after incremental AECC2014.0.0 - AECC2014.0.1 update

After doing an incremental update from AECC 2014.0.0 to AECC 2014.0.1 the Sync Settings dialogue doesn't work.
After clicking on ‘Sync Settings’ I get:
‘Authentication failed. Check network connection, Adobe ID, and password. Please try again’.
After checking all of those things (network, password etc) I try again but there's no change and I get the same error dialogue again.
I then tried ‘Use settings from a different account’ but still using my existing Adobe login details but I still get the sync dialogue error message.
What's the story morning glory?
Running AECC 2014.0.1 on MacBook Pro - 10.9.4

I have exactly the same issue and error message, whilst clearly logged in to CC (the AE main menu shows I'm logged in and does everything it should when logged in apart from sync my settings).
It's clearly an issue at Adobe. There was a similar problem last year which affected Premiere too.

Premiere Pro Sync Settings Failed

I'm running Premiere Pro CC (2014) 8.2.0 (65) on a Mac. I've been trying to make Sync Settings work and keep giving up. I move around enough from facility to facility that a quick import of my settings would be amazing... if I could get it to work.
All software is the most recent update as of 04/14/2015
I've cleared preferences and returned to the default PP.
I've cleared the settings on the cloud for PP.
I've quit Creative Cloud desktop and relaunched.
I've logged out of Creative Cloud desktop and logged back in.
Followed these instructions. Troubleshooting Sync Settings
I've pretty much tried every solution I've seen here in the forums and still no luck.
So I have two questions. Do people use this feature successfully on Mac? And... what the solution?
Thanks

HI,
Just try downloading the 7.1 update from the below Link and then sign out from creative cloud .
Restart the computer and signin into cretaive cloud and open premier pro and check if it is updated
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5681

Premier Pro CC 2014 not syncing settings

I just updated all my Adobe products from CC to CC 2014 and I cannot get any of my presets or settings to sync in Premier Pro. I have done Edit>USER>Sync settings from CC and then tried to sync again from CC 2014 and nothing.
This was a terrible idea Adobe BTW. Give us a whole new program?? Not good at all.
Anyways, please someone let me know how tho get all my presets back, this is ridiculous.

ok, so i went to the adobe site, to my online CC account, deleted my illustrator presets there, and have now been trying to sync from illustrator CC for two hours. i continually get the message "server is currently busy."

Sync settings failed

I opened Dreamweaver and got the message "sync settings failed"

I was having this same issue in Dreamweaver CC. "Sync Settings Now" was greyed-out in the Application Bar and in Preferences > Sync Settings. I did the following and it's working now:
- Opened Preferences > Sync Settings and checked "Enable Automatic Sync". Clicked Apply. The status under my Adobe ID changed to "Syncing...". I let it sit for about 10 minutes, but the status never changed. I closed/reopened Preferences and the sync status under my Adobe ID was showing a date and time of last sync, so it appeared to have synced, but "Sync Settings Now" was still greyed-out.
- Opened Help > Sign Out (Adobe ID) and signed out. Closed DW, relaunched, then had to sign-in again. "Sync Settings Now" still greyed-out.
- Opened Creative Cloud in web browser then clicked on account icon in upper right corner and selected "My Application Settings". I deleted my previous synced settings (I didn't have anything worth saving). Closed, then relaunched DW. "Sync Settings Now" still greyed-out.
- Rebooted computer. Launched DW. "Sync Settings Now" is back and working again. I opened Preferences > Sync Settings, disabled automatic sync, then clicked Sync Settings Now and it synced successfully (took about 15 seconds). I opened Sync Settings from the Application Bar and was able to sync from there as well. (NOTE: the sync settings button remains clickable regardless of how your automatic sync settings are set)
Good luck.
Edit: I'm using Version 13.1 build 6443
Message was edited by: rbsiddal

Photoshop CC Sync Settings failed

When I try and sync my application settings, I always get an error message saying 'sync settings failed - can't connect to creative cloud'. However, I am signed in to the creative cloud application manager (sitting in my task bar, saying I am signed in) and there is nothing wrong with my internet connection. Why can't my photoshop sync my settings?

Having the exact same issue, for months now (originally, I had (almost) no problem syncing settings.)
I'm on a 2010-2011 27" iMac running OS X Mavericks, never had a single software/network issue with this machine since the day I bought it. I typically run 2 to 4 Adobe apps simultaneously, in addition to Chrome, Spotify, Mail, and a couple of other apps/utilities sporadically with no performance delays (aside from memory cache needing to be cleared occasionally).
I'm connected to Creative Cloud via the app and signed-in via browser. In the CC app I can see that all my apps are up to date, I can access my files, I can see the synced fonts, etc (however I cannot connect to Behance).
Error messages I encounter:
Photoshop CC: Sync settings failed. Cannot connect to Creative Cloud.
Dreamweaver CC: Sync settings failed. Last Sync: 1/24/14 10:20 AM (not sure how that even connected or why during that time on that day.)
Illustrator CC: Cannot even click the Sync button, it's greyed out. If I click the Share on Behance button I get a pop-up that says, "Sorry, there was an error with your request. Please close this window and try again. Still Having Trouble? Contact Behance Help and reference error: Error fetching access token." If I go to that Behance Help page, there is no help on this topic, nor is there a search or anything to input this "Error fetching access token" reference error.
Indesign CC: Does not allow me to click the Sync button, I get a "bad-circle" like Ø icon.
TypeKit: Not an error message, but this feature is so unbelievably unreliable and inconsistent I dare even call it a "feature." Newly added fonts don't show up for days. Always need to restart Apps before they will show up. Sometimes fonts will just disappear. I love the IDEA of this but I'm so disappointed in the execution...are we PAYING to be beta testers?!
Not being able to sync my settings in the CC isn't the end of the world, but I still want to be able to do it, and I spend what? $50 a month on this, and this is like a CORE feature of the product.
I would sincerely appreciate any help at all fixing this CC syncing issue, I have no idea what to do next.

Syncing Settings Failed

So, my company made the leap to CC last month and we've been enjoying the benefits of frequent support updates and all the new tools, etc.
But now I'm experiencing an error when attempting to sync with CC from Adobe Premiere Pro. Every time I tell Premiere to 'Sync Now', from any machine I get the popup message: "Syncing Settings Failed"
The software notes that the last successful sync was on the day I installed & ran the software for the first time. I'm logged into my Creative Cloud account, and logged into Adobe Premiere Pro ...what am I missing?
Best,
James

Thanks, Arpit. I followed those steps and the problem persists.
In fact, all staff on the same team plan are experiencing this issue. We've all logged out and back in on various different workstations (mostly Windows 7 Professional SP1).
A new version of Adobe CC (desktop application manager) was available and installed this morning on all systems--we noticed no change.
Oddly, Photoshop and Illustrator sync on all accounts with no problem.
But Premiere and After Effects do not sync. Below are the error messages from each software:
Pr: "Syncing Settings Failed"
AE: "Authentication failed. Check network connection, Adobe ID, and password. Please try again."

Premiere Pro 2014: Syncing Settings Failed

I filed a bug report, but is anyone else having no luck at all syncing settings to Pr CC 2014? I uninstalled and reinstalled the update just to be sure; can't get anything to work.

UPDATE 2: jstrawn was right. Good things come to those who wait. Syncing worked. So I hit 'Clear Settings'. Then sync didn't work. And then it did again. I'm happy and not messing with it anymore.
UPDATE: I managed to find my layouts and keyboard shortcuts and manually transferred them. Good enough for me. Cheers.
Original Reply:
I ran into this issue an hour ago, and maybe my experience up to now can be helpful to tracking parts of the issue down.
Sidenote: Prior to today, my last sync was in September. I am running Win7 Pro - 64bit.
I went to migrate my settings over from Premiere to Premiere 2014 and initially thought it had worked--unfortunately, the 2014 version had uploaded, now downloaded the prefs, despite my explicitly asking to download them.
In detail, I had gone to preferences, changed the default to "Always Download" and synced. Upon reopening the new project, I noticed no migrated settings, and checked the preferences again. It was set to default to "Always Upload" instead of Download.
I have now noticed that after every time I try to sync in Premiere 2014, if I then close and reopen the app, the default preferences behavior changes to "Always Upload". Interesting.
I then went to Premiere CC to upload the correct preferences. The error then popped up, over and over. I came to this forum and saw a suggestion to try "Sign in as another user." This went through without an error, but it did not upload anything.
This is my current state now:
No more error.
Premiere Pro CC will NOT upload it's preferences to/from Adobe cloud servers. I am not testing it's download capabilities for obvious reasons (I don't want my actual preferences to be overridden).
Premiere Pro CC 2014 will upload and download preferences to/from Adobe cloud servers.

Troubleshooting Sync Settings

Are you a Creative Cloud user trying to use the Sync Settings feature and get the warning, "Synching Settings Failed?" If so, you can try the following troubleshooting steps. Be sure to try Sync Settings after each step:
To make sure you're using the feature properly Read the following documentation: http://helpx.adobe.com/premiere-pro/using/sync-settings-cc.html
Make sure the Creative Cloud network's "Sync" function is up and running. Check that here: http://status.creativecloud.com
Ensure the application is activated.
Choose Help > Sign Out (Don't Quit Premiere Pro yet)
Choose Help > Sign In
Sign in with your Adobe ID and Password
Restart Premiere Pro
Clean the Media Cache Database. In Preferences > Media, click the "Clean" button for the Media Cache Database.
Follow the steps in this document to troubleshoot activation server issues: http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Update the Creative Cloud desktop application.
Make sure firewalls are not interrupting communication with Creative Cloud. See this doc for configuring firewall software: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
Reset Premiere Pro preferences. See this link: http://helpx.adobe.com/premiere-pro/using/preferences.html#change_preferences
If you still cannot restore the Sync Settings function, please file a bug report here: http://adobe.ly/ReportBug
If you found a troubleshooting step that helped you restore Sync Settings, please post it here.
Thanks,
Kevin

that post doesn't seem to address this issue. that poster also seems to be confused about what exactly the "once" occurrence does. it is my understanding that "once" will set the preference one time, and then allow the user to manage it after that. trying what that thread shows makes it sync at every login and logout.

Why is it so chaotic to Sync Settings between apps of Adobe CC 2014? (and to transfer settings from CC to CC 2014)

Although, in general I'm a big fan of the Adobe Products and the CC Idea, I think that some parts of it were not ready for launch.
The part that mostly disturbs me is the settings syncing / Update. (Or "Seamless Update")
Concerning the updates:
I had own workspace in all the CC Adobe Apps, the only CC 2014 App that imported the previous settings in the new app at the first start was Photoshop.
Indesign made it through the Edit => Migrate previous local settings
Illustrator by copying the settings files manually
in Dreamweaver and Flash I had to recreate the workspace manually (which finally took less time then trying to sync settings.)
So long for the Seamless update that wasn't so seamless.
Concerning the settings syncing
Why could'nt adobe have the settings syncing working the same way in all it's CC 2014 applications? ( File Menu on PC / The Name of the App Menu on Mac => Sync Settings, upload or download settigns; done!)
Instead (on mac) :
In Photoshop: Photoshop => my account name => upload and download settings ( and no way to import settings from previous version )
In Illustrator: Illustrator => my account name => Sync Settings ( and I cannot import settings from the previous version, only from the same version )
in Indesign: Indesign => my account name => Sync Settings ( and the only CC 2014 App where the "Migrate previous local settings" function is working )
in Dreamweaver => my account name => Sync Settings and a button on the far right of the upper toolbar (and no way to import previous version's local settings)
in Flash => my account name => Sync Settings and a button on the far right of the upper toolbar (and no way to import previous version's local settings)
in Premiere Pro => my account name => Sync Settings with the possibility to clear settings and to use settings from a different account
Appart from that update and syncing chaos, the syncing between two computers simply doesn't seem to work ( at least for me).
I have a computer at work and a laptop at home and I'd like to have the same workspace in my apps at home as at work for occasional home working.
I created and configured my custom workspaces on the mac at work and then synced settings (respectively uploaded them in Photoshop). I had cleared all the saved settings from the Creative Cloud online account first.
I arrived at home, tried to sync settings but no workspace was implemented. (and before you ask, yes i had checked that the workspaces should be synced and that, on the laptop at home, the cloud settings should be applied.)
After few tryings I gave up and ended up recreating my setings on both machine. Frankly I don't know why the sync settings are for, since they just don't seem to work.
I really think you should rethink this feature: make it simpler, working THE SAME WAY in all Adobe apps, and, well, just working!
I'd just like to log into creative cloud an any computer, sync settings, and be able to use my custom created workspace.
I posted this in the Cloud Forum since, in my opinion, the settings syncing is a cloud matter and not a matter of each app individually.

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for bugs or feature requests
Error: "Unable to sync files"

ITunes looses photo sync settings for Apple TV (1st gen.)

Since the update to the new Photo app on my Mac, iTunes forgets the photo sync settings for my Apple TV (1st. generation, 160 GB HDD).
Every time I open the photo section of the Apple TV sync settings, all the options are turned off. Then I mark a couple of albums and sync the Apple TV >> all album appear on the Apple TV.
But after closing and re-opening iTunes in the photo settings everything is unmarked again. So on every following sync the photos on the Apple TV are easily erased :-( Resync them to the Apple TV takes hours (>30'000 photos!).
All the other sync settings in iTunes remain intact.
Environment:
- MacBook Pro Retina 15" with the latest SW (Mac OS, iTunes, Photo App, etc.)
- Apple TV 1st gen 160 GB HDD

Restarting iTunes resolves the issue in the majority of cases, if it doesn't my second guess would be your security software.
What really seems strange here is that there have been no updates since well before Xmas, so after initially setting it up, the first update would have brought you right up to the most recent (and indeed the very last) .
Agh, how silly of me, I see it's iTunes you have updated.
If that's about all you've changed, you might want to try reinstalling iTunes and bonjour.
Message was edited by: Winston Churchill

Retrieving Missing Sync Settings When Upgrading From an Older Version of Firefox to the latest version.

I initially set up my Sync account using an add-on for an older version of Firefox and have since upgraded to the latest version. But now my browser acts as if I don't have a sync account set up at all. When I attempt to create a new account, it says that my email address is already being used which tells me that my sync information is still on the the servers. So how do I retrieve my sync settings when settings are missing within my browser?

I resolved the problem in Snow Leopard by logging out of my (admin) account and logging into my daughter's account on the same machine. She doesn't have admin privileges, so when I tried to install Firefox 4 in her account, I had to authenticate with my admin identity and PW. Installation went smoothly after that. My guess is that you could also simply create a new account on the same machine and install Firefox 4 from that. I have no idea why this works.

Since the 4.0.1 update the first Firefox window I open refuses to open tabs, only new windows, and all refuse to show my bookmarks toolbar. All Sync settings and account seem lost.

Since the update the first Firefox window I open refuses to open tabs, only new windows, and all refuse to show my bookmarks toolbar. All Sync settings and account seem lost.

G'day again, I've also lost the option of a 'Stop loading' or 'Refresh' button.

S4 Sync settings for email no longer available after update

After the Verizon Galaxy S4 Kit Kat update: I can no longer sync my email accounts. I get a "email sync turned off" message. when I go to the SYNC settings (stttings-accounts-email-settings-account settings-sync settings) there is NO option to turn sync setting back "ON"

Hello hdlane, let's get to the bottom of this together! To turn on sync settings for email, scroll down from the top of the home screen. At the top right there is a button with three squares & two arrows facing in opposite directions. This is the "More Settings" section. Press this option and it iwill open a list. Near the bottom of the list turn on sync and the emails will update.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

I want to SHARE Sync Settings with my Family Members, How Can I Share Some of My Settings with Them.

I want to SHARE Sync Settings with my Family Members & Friends, How Can I Share Some of My Settings like tabs, bookmarks, browser extension with them. Also it is obvious I would not like to share my Passwords. Can you please help. This feature "Sharing with Friends & Family Members" is functional in 'XMARKS Sync'.

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Sync Settings in Premier CC fails

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