Sync Setup gives unknown error when creating account

Getting "unknown error" when trying to setup sync account. i have the latest version of firefox. i cleared the cache. I did a factory reset. none of it worked.

Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Did you ever used sync before and have previously created an account?
*https://services.mozilla.com/ Firefox Sync » Home
*https://account.services.mozilla.com/

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