Sync stuck in Processing

Hello!
My Sync group is stuck in Processing status, and I'm unable to make changes or sync data anymore. This is in a production environment, so it's disruptive to our reporting processes.
Here's the error:
Sync completed with warnings in 259403.73 seconds. Upload: 0 changes applied/0 failed Download: 0 changes applied/789 failedData Sync will stop synchronizing changes for this sync group member in 39 days if the failures are not resolved.
For more information, provide tracing ID ‘167f5e6b-ac06-4d04-9b21-94c6180d45ba’ to customer support.

Sorry for the late delay...
ece4bf55-7077-420b-8c83-1cbf2f8c44d7_East US - both databases that are part of the sync group are still showing as Processing on the Properties screen. The sync itself fails with this error:
Sync failed with the exception "An unexpected error occurred when applying batch file C:\Resources\directory\07eb40e27bc6414382cf30de457d7c69.NTierSyncServiceWorkerRole.BatchDir\DSS_34e7aaa4-2ff4-4e4d-9424-622dc5764287\sync_28e4cfaa696c4fd5b9010bb8ce7343d0c4a5a2354a324b178199442cc1969fd7\c5bb69f0-df20-43c7-b5a6-00f80d6883c9.batch.
See the inner exception for more details.Inner exception: Failed to execute the command 'UpdateCommand' for table 'dbo.[name removed]; the transaction was rolled back. Ensure that the command syntax is correct.Inner exception: SqlException Error Code: -2146232060
- SqlError Number:10054, Message: A transport-level error has occurred when receiving results from the server. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.) Inner exception: An existing connection was forcibly
closed by the remote host" For more information, provide tracing ID ‘34e7aaa4-2ff4-4e4d-9424-622dc5764287’ to customer support.
I've turned off automatic sync now to see if that makes any difference.

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Can you please delete my data sync? I tried to cancel the data sync, so I could delete it but it has been stuck in processing for almost 24 hours now. The subscription id is 2b362515-3f77-44fc-9803-08334705d01a and the sync group is called DevSyncGroup.

Hi CpAtMtb,
Thanks for your information about subscription ID.
The Microsoft support engineer will help to solve the problem from backend. Sometime delay might be expected. Your patience is greatly appreciated. Thank you for your understanding and support.
Besides, any of the following can result in a sync group being stuck in the processing state.
• The client agent is offline.
Be sure that the client agent is online then try again.
• The client agent is uninstalled or missing.
If the client agent is uninstalled or otherwise missing:
    1. Remove agent XML file from the SQL Data Sync (Preview) installation folder if the file exists.
    2. Install the agent on same/another on-premise computer, submit the agent key from the portal generated for the agent that’s showing offline.
• The SQL Data Sync (Preview) service is stopped.
    1. In the Start menu, search on Services.
    2. Click Services in the Programs section of the search results.
    3. Find the SQL Data Sync (Preview) service.
    4. If the service status is Stopped right-click the service name and select Start from the dropdown menu.
Reference : http://msdn.microsoft.com/en-us/library/azure/hh667321.aspx#ProcessingError
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Hi,
I've a sync group stuck in "processing" state since 5 Sep 2014, have tried to restart the client PC, restarted the sync service and also tried to regenerate the sync agent key, but still in vain. Would anyone please help me to figure it out what's
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I've checked the local agent has been offline at 2014/09/05 18:00:00 UTC+8, as the shop close every night and they will shut down the computer, but they've turned on the computer in next day morning, and they keep turning that off at night, turn
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Hi Micheal,
Is this the workaround in your scenario? Since the Azure SQL Data Sync failed, the Microsoft support engineer will help to solve the problem from backend based on your subscription ID and Sync Group ID. Sometime delay might be expected. Your patience is
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Thanks for you posting the subscription ID and Sync Group ID. The Microsoft support engineer will help to solve the problem from backend. Sometime delay might be expected. Your patience is greatly appreciated. Thank you for your understanding and support.
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The Microsoft support engineer will help to solve the problem from backend. Sometime delay might be expected. Your patience is greatly appreciated. Thank you for understanding and support.
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1)Remove agent XML file from the SQL Data Sync (Preview) installation folder if the file exists.
2)Install the agent on same/another on-premise computer, submit the agent key from the portal generated for the agent that’s showing offline.
c)The SQL Data Sync (Preview) service is stopped.
1)In the Start menu, search on Services.
2)Click Services in the Programs section of the search results.
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4)If the service status is Stopped right-click the service name and select Start from the dropdown menu.
Reference :
http://msdn.microsoft.com/en-us/library/azure/hh667321.aspx#ProcessingError
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Hi SiggeWynant,
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Hi Xavier,
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Netweaver Documentation
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