Sync to creative cloud

Lost my ability to sync to creative cloud. Can still drag and drop, but not able to sync. No changes have been made. Have the most current version. I also tried turning functions off and back on, including rebooting. Seems like a lot of people are having this problem, with no solutions provided.

File syncing has been suspended until June 17 per this Adobe blog post http://blogs.adobe.com/creativecloud/update-on-creative-cloud-connection-and-file-sync-pre view/.

Similar Messages

Linked Smart Object breaks a PSD after sync with Creative Cloud

After using a linked Smart Object inside a PSD and sync with Creative Cloud, the online version of file does not preview and does not work with any online feature, like Extract, Layers, or Anything else.
Any suggestion? Thanks in advance.

Thanks for the example Deryck,
The preview seemed broken on the comments tab but the image was appearing for me under the Extract one. When I downloaded the original it looked like the linking was preserved. The online version didn't seem to denote in any way that the Cecinas layer contained a Linked Smart Object, which might be helpful, but it did have the preview. Here are some screenshots of what I was seeing. Thanks for posting about it. I'll pass it on to our engineering department.

CoreSync.exe blocks all network traffic while (slowly) syncing my Creative Cloud files

Hello folks,
Since the latest Creative Cloud update (I'm using version 1.9.0.465 as of this writing), I've been unable to successfully sync my Creative Cloud Files folder.
First things first, as other forum users have posted elsewhere, when the update installed itself, my Creative Cloud Files folder was moved from my chosen location to its default location (C:\Users\MyUserName) and I've been unable to put it back where I wanted it.
However, more pressingly, I noticed that every time I booted my computer, neither my wife nor I were able to access the Internet. After a couple days' trial and error I realized that Creative Cloud was trying (unsuccessfully) to sync about seven files (totaling about 750MB) to the cloud, and anytime the sync was actively working, my network access was completely blocked. Even the Creative Cloud desktop app itself couldn't access the Internet to authenticate my apps or Typekit fonts.
I have managed to get much smaller files (1MB, 5MB, up to 15MB) to sync successfully, however this takes a really long time, and no one on my network can manage to load a web page on their device until the sync is complete.
Right now I've got syncing paused, and everything on my network is working fine.
For some additional info, I've attached a screen grab of my Networking tab from Task Manager:
The big spikes in that graph are me and my wife loading up tons of web content-- YouTube videos, a million tabs of who-knows-what, all acting normally. Then I hit Resume on CC's sync operation, my activity line clamps way down, and no one can load any Internet content anywhere. After that, I released my computer's IP address from the command prompt, at which point Creative Cloud Desktop returned a connection failure, and I quit the app. When I renewed my IP address, I noticed our network access was still blocked, even though Creative Cloud was not running. I traced the problem back to CoreSync.exe, which had continued running even after I'd quit Creative Cloud. The moment I ended the CoreSync.exe process, everything was back to normal... until I restarted the Creative Cloud app, which in turn restarted CoreSync.exe. It was only after pausing CC's sync operation that we were able to use the Internet again.
So! To sum up, here are my two issues:
Syncing is entirely broken, and prevents everyone on my network from using the Internet while CC spins its wheels.
For some reason, following the same update, I'm unable to change the location of my Creative Cloud Files folder.
Some things I've tried:
Uninstalling & reinstalling the Creative Cloud Desktop app-- no change
Clearing my archived files on creative.adobe.com in case there was some weird argument happening between my live/syncing files and my archived files-- no change
Manually adding CoreSync.exe to my Windows Firewall whitelist-- no change
Finally, I can recreate this issue on my second computer, running the same version of Creative Cloud but running off wireless instead of Ethernet. Same symptoms-- feed it a file to sync, and everyone's Internet access is gone until the sync operation [eventually] finishes.
I'm completely stumped and very frustrated. I rely heavily on CC's file syncing feature, and as it's the only cloud storage product I'm actually paying for, I'm not willing to abandon it for another service like DropBox. I'm willing to try just about anything-- and in the meantime I'm just wishing Creative Cloud Desktop app updates weren't compulsory; the last build I'd installed here was working perfectly fine.
My basic system specs in case it's helpful:
Windows 7 Professional x64 SP1
2x Intel Xeon E5-2670 @ 2.6GHz
64GB DDR3 RAM
nVidia Quadro 4000
Any insights would be incredibly appreciated! Thanks in advance.

Heyo Dave,
Thanks so much for your reply and suggestions. Here's what I've discovered after some more noodling.
I'm no networking guy, but I can't seem to find anything about my modem or router that would explain why my upstream traffic is being throttled using CC-- especially since it's all the same hardware I was using last week before I updated CC.
In addition, I've tried test uploading a couple of files using DropBox, Google Drive, and WeTransfer.com, and neither process interrupts Internet use on my network.
With all that said, I did go in and pull back my Transfer Speed settings in CC from Maximum to Low, and that made a big difference! Syncing continued to work, and our other network requests were working just fine. I managed to get my upload speed set as high as Medium; High and Maximum both kill my network within seconds of being set.
So I'm not sure what was done to the CC application in this release to supposedly enable us to "Sync Files and Fonts faster" (from the release notes), but whatever it is, it's got my uploads capping at 100Kbps (compared to a minimum 350Kbps using Google Drive) unless no one in my home wants to check their email for the next hour. That's a significant bummer for me, as my After Effects projects regularly swell to ~50MB toward the end of a project.
I'd like to submit a big report here, since really the only variable at play in this situation was the Creative Cloud update. However, unfortunately it looks like the bug report form is down... I'll have to try again later.
In the meantime, if there are any other suggestions for experiments I can run on this beast, I'm happy to oblige and report back in case other folks with similar issues can get some relief!
Thanks again,
Jared

Photoshop Touch won't sync with Creative Cloud

Photoshop Touch won't sync with Creative Cloud, although all my other Adobe iPad apps will. Is there a way to force the sync in PS Touch? I have already tried toggling syncing and signing out / in.

Hi
The meant photoshop update not the iOS update.
I have tried to sync with a free 2gb account today and this works fine with my iPhone version of photoshop touch at least.
What I am more confused about is that I cleared out my 20gb space to see if it was large files or a file type that was causing the issue. But even with a completely empty creative cloud account photoshop touch didn’t sync?
Which suggests to me that the issue is with my 20gb storage space?
I manually moved my photoshop touch files a few months ago. I haven’t used photoshop touch since really because the issue.
Come to think of it the issues started around the same time as I started using the creative cloud connection on my macbook.
Thanks
David

Why can't I turn on File and Font Sync in Creative Cloud?

Why can't I turn on File and Font Sync in Creative Cloud?

I'll send an email to that as well but the same issue occurs with file sync. I have this on my personal account but not our CC for teams accounts.
These are what I see when I click those tabs in my Creative Cloud window.
Any help would be appreciated.
Thanks

Adobe Ideas doesn't sync to Creative Cloud (browser)?

The files I have in Adobe Ideas on my iPad doesn't sync to Creative Cloud on my browser.
I have activated the sync function on the ipad and it says that the files are synced and I have used 1% (12mb of 2gb).
I go to creative.adobe.com and under Files it says 'The Folder Is Empty' - what can I do?
Thank you

I hate to tell you, but I am yet one more user who cannot get Adobe Ideas files to sync to Creative Cloud.
I am using Adobe Ideas version 2.8.1 (52469) on an iPad3, using iOS 8.1. I have confirmed that I have a good wi-fi connections. I can access the web using all my other apps - Safari, Twitter, Feedly, etc.
When I try syncing files in Adobe Ideas, the Creative Cloud Files menu has "only sync when wi-fi is enabled" selected. Sync process shows "Awaiting connection." Storage level is 9% or 175MB of 2GB.
I downloaded the Creative Cloud app onto my Surface Pro tablet and checked to see if my Ideas files showed up there. I can see the files from Adobe Draw, Lines, Sketch, and other apps, but the Ideas files do not show up anywhere. I checked in both the mobile creations area and in the main files area.
I would like to migrate my Ideas files to Adobe Draw. Please let me know how I can get this done.
I appreciate your help!

Crashes when sync to Creative Cloud enabled

Whenever I enable sync to Creative cloud the app crashes and I have to re-install. Is this a common problem and is there a fix ? Ipad 2 with up to date iOS

Thanks I will wait
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Won't get past "start syncing" with creative cloud?

I'm trying to sync my creative cloud with my computer but it only loads for a little while and then goes back to say "Start syncing". I've restarted everything and yes I have the CC desktop version. What should I do? I want my creative cloud as a folder on my computer (macbook pro).

Ah, i got it to work by uninstalling the desktop app and installing it again. For those who have the same problem.

Working in Lighroom on two computers (synced with Creative Cloud files).

Hi all,
I'm sure this question has been addressed before but I haven't been able to find a relevant discussion on the forums, so hopefully someone can help out.
After I shoot a series of photos (e.g. on a trip or for work) I use Lightroom for my workflow. Rating, flagging, etc. prior to editing (simple edits in LR and then advanced retouching in Photoshop). I have traditionally done all of this on one computer with one LR catalog, and only one computer needs to have a full catalog on it at the end of the day (not both).
Really, the only thing that needs to sync is the metadata (XMP's are fine) and any changes to the original files (e.g. if I edit one in Photoshop). I have a full CC membership at my disposal, as well as things like Dropbox, Cubby, etc.. Here's what I thought about doing, please let me know what you think or if there's a better way in your mind:
1. Create folder on Computer A in the Creative Cloud folder (or Dropbox, or whatever).
2. Import photos to LR catalog on Computer A.
3. Import synced photos to (separate) LR catalog on Computer B.
4. Work on either computer independently, as XMP's and file changes should be synced after working with files.
5. When finished, move folder on Computer A to its rightful place in my albums folder. (Use LR to move the folder so the catalog stays updated).
6. Delete folder/catalog entry on Computer B.
Does this work? If I want to use Lightroom Mobile (sync with my iPad) how will that affect this workflow?
Thanks all!

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

Unable to turn on file sync in Creative Cloud App on Mac

I open prefs, click on 'file', click on 'on', close, return to menu and it shows file sync is off again. will not stay on.

File Sync Links that may help... all the links I have, since I don't know your specific problem
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

Yet another user unable to sync to Creative Cloud

I am the administrator of a 6-member team using Creative Cloud for Teams. We have one user who is unable to sync their files. Constant "server error". I have wiped their machine clean, reinstalled OS X Mavericks and Creative Cloud apps. However, still running into the same error. It doesn't appear anyone at Adobe is responding to the posts regarding this issue. Its bad enough you can't even share folders with other members of your team as promised. But not even being able to backup your files is totally rediculous.
I EXPECT A RESPONSE FROM SOMEONE AT ADOBE CLOUD SUPPORT TODAY.
My CoreSync log is available here --> https://www.dropbox.com/s/85xrgv138yhm69i/CoreSync-2014-02-09.log.zip
Regards,
Todd Garvin

OK, I've narrowed it down to 3 Project Folders that are causing the entire Creative Cloud Files sync to bomb. The first project folder had a "space" at the end of the folder name. Once I removed the space, the sync worked. On the second project, I've got 90% of the job to sync. I've got 10% more to move into the Creative Cloud Files folder. If that bombs, then I'll start looking at each file to see if there is anything strange in the name that is keeping it from syncing.
What's really frustrating is the fact that ONE file name problem causes the entire Creative Cloud Files sync to die with a server error. Why not just have the troubled file not sync without stopping the entire process. Plus, why not say "Hey, the sync bombed because of a problem with "this" file.
This syncing process is a mess and definately NOT a safe backup solution for files.
Regard,
Todd Garvin

Some CC files I created on Windows 8 won't Sync to Creative Cloud

I created some files in Illustrator and they just don't sync.
I don't know why.
I looked at security permissions, and I don't know where else to check.
The system is a Cintiq Companion 2.
HELP!

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
-an overview of assets https://assets.adobe.com/files

Can't Sync through Creative Cloud

I'm trying to turn on Creative Cloud syncing through the Creative Cloud app, but nothing happens other than getting the spinning wheel. I've quite the app and restarted it, but that doesn't help. I've also tried turning it on through CC preference. What am I doing wrong? Where does Creative Cloud put the Creative Cloud Files directory once a sync is successful? Thanks.

Hi Tom,
Just to be clear, did you delete the options.tix file before restarting the Creative Cloud app?
If you are still having problems syncing, please follow the steps below to email me your logs and I'll take a look.
Please zip up your entire 'CoreSync' folder at the location below.
Mac: /Users/<username>/Library/Application Support/Adobe/CloudSync
Windows: C:\Users\<username>\AppData\Roaming\CloudSync
'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read this page for help on showing these folders:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html
Please email the zipped folder to [email protected]
Regards,
Ben

Lightroom Mobile isnt syncing with Creative Cloud

Hey there,
Last week I had to resync my Lightroom desktop with creative cloud. I can now see my images on the Lightroom website, but my ipad is not syncing with these images. Any help or advice out there?

Coud you please try to re-sign-in on your iPad. Should be working now. there was something wrong at the back-end of your account. - Guido

Syncing to Creative cloud automatically from my desktop

Hi, I've read online that there is an app that will syn from a folder on my desktop automatically to the cloud, without me having to move the files over manually. When I follow the link to download the app it bring me here: https://creative.adobe.com/apps But I'm not seeing a download for the Creative Cloud Connection app.
Also, I'd link to try this and send the same client multiple files, all to the same folder on the cloud. Can I send the client a link to the folder and add documents to it from time to time, so that he can look and see if new docs are appearing and download them as he finds them? That would save me sending him a link each time.
thanks for your help.
Elaine

Hi Elaine,
It may not appear in Adobe Application Mananager if you are not on a supported OS.
Creative Cloud Connection preview
Microsoft® Windows® 7 or 8
Mac OS X v10.7 or 10.8
Note that a broadband Internet connection is required.
Adobe is improving sharing and collaboration options with the cloud similar to what you described. This post might be of interest
http://forums.adobe.com/message/4917617#4917617#4917617
-Dave

Sync to creative cloud

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