Sync worked fine until yesterday. Now i get a message "Sync encountered an error while syncing. Server incorrectly configured. Sync will automatically retry
I have not changed any settings and have no idea why sync suddenly stopped working. I am logged in and have the new version of sync.
Try to clear the mozilla.com cookies.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
Do not click the Reset button on the Safe mode start window or otherwise make changes.
https://support.mozilla.org/kb/Safe+Mode
You can also try to unlink the current device and try to run the set up again or delete the current Sync account and start anew.
Tools > Options > Sync > Unlink This Device
https://services.mozilla.com/ Firefox Sync » Home
https://account.services.mozilla.com/
Similar Messages
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Sync encountered an error while connecting: Server incorrectly configured
I have started getting the following message for some reason. No one has been able to answer it on the user forums. Can you help please? "Sync encountered an error while connecting: Server incorrectly configured. Please try again"
same thing, started today. i have pasted my sync-log here. my username has been changed from my real username to "username". i noticed the URL in the log. nslookup returns Non-authoritative answer:
Name: sync-rr.phx.services.mozilla.com
Addresses: 63.245.217.208
63.245.217.207
Aliases: phx-sync038.services.mozilla.com and i am able to surf to the page. it asks me for a username and password, in which i put my sync username & password. it seems to take the login/pass just fine but no page is served - it just sits on loading forever.
1309215660360 Service.Main INFO Loading Weave 1.8.0
1309215660371 Engine.Bookmarks DEBUG Engine initialized
1309215660372 Engine.Forms DEBUG Engine initialized
1309215660374 Engine.History DEBUG Engine initialized
1309215660375 Engine.Passwords DEBUG Engine initialized
1309215660376 Engine.Prefs DEBUG Engine initialized
1309215660377 Engine.Tabs DEBUG Engine initialized
1309215660378 Engine.Tabs DEBUG Resetting tabs last sync time
1309215660379 Service.Main INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0
1309215660382 Service.Main DEBUG Caching URLs under storage user base: https://phx-sync038.services.mozilla.com/1.1/username/
1309215660384 Service.Main INFO Starting sync at 2011-06-27 18:01:00
1309215660384 Service.Main DEBUG In sync: should login.
1309215660386 Service.Main INFO Logging in user username
1309215661024 Net.Resource DEBUG mesg: GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215661025 Net.Resource DEBUG GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215661033 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1309215661034 Service.Main DEBUG Not syncing: login returned false.
1309215661035 Service.Main DEBUG Clearing sync triggers.
1309215664700 Service.Main INFO Logging in user username
1309215664796 Net.Resource DEBUG mesg: GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215664797 Net.Resource DEBUG GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215664801 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1309215664802 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 89 sec.
1309215699971 Service.Main DEBUG Clearing sync triggers.
1309215704491 Service.Main INFO Starting sync at 2011-06-27 18:01:44
1309215704492 Service.Main DEBUG In sync: should login.
1309215704494 Service.Main INFO Logging in user username
1309215704839 Net.Resource DEBUG mesg: GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215704840 Net.Resource DEBUG GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215704844 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1309215704845 Service.Main DEBUG Not syncing: login returned false.
1309215704846 Service.Main DEBUG Clearing sync triggers. -
Sync encountered an error while connecting: Server incorrectly configured. Please try again.
I have tried to do a clean install but it fails to resolve the above output message. Therefore I am now attaching my debug information to this forum hoping someone can help me in finding a solution to my problem. This error message will keep popping up for a good 10 minutes before it disappears. Is there anything wrong with the connection to the server? Thanks in advance.
Begin---------------------------------------------------------------------
1314540570586 Service.Main INFO Loading Weave 1.9.0
1314540570606 Engine.Bookmarks DEBUG Engine initialized
1314540570608 Engine.Forms DEBUG Engine initialized
1314540570610 Engine.History DEBUG Engine initialized
1314540570612 Engine.Passwords DEBUG Engine initialized
1314540570613 Engine.Prefs DEBUG Engine initialized
1314540570615 Engine.Tabs DEBUG Engine initialized
1314540570616 Engine.Tabs DEBUG Resetting tabs last sync time
1314540570617 Service.Main INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0) Gecko/20100101 Firefox/6.0
1314540570620 Service.Main DEBUG Caching URLs under storage user base: https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/
1314540574645 Service.Main INFO Logging in user bdrm7wgmhta6obmt5qky2clk5wzoluy3
1314540578833 Net.Resource WARN Caught unexpected exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus] Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 in _onComplete.
1314540578833 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1314540578834 Net.Resource DEBUG Caught exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders] Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 visiting headers in _onComplete.
1314540578835 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1314540578865 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1314540578865 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 62 sec.
1314540630301 Service.Main DEBUG Clearing sync triggers.
1314540639946 Service.Main INFO Logging in user bdrm7wgmhta6obmt5qky2clk5wzoluy3
1314540643754 Net.Resource WARN Caught unexpected exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus] Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 in _onComplete.
1314540643755 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1314540643755 Net.Resource DEBUG Caught exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders] Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 visiting headers in _onComplete.
1314540643756 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1314540643766 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1314540643767 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 211 sec.
1314540664823 Service.Main DEBUG Clearing sync triggers.
1314540672154 Service.Main DEBUG Clearing sync triggers.
1314540675665 Service.Main DEBUG Clearing sync triggers.
1314540687022 Service.Main DEBUG Clearing sync triggers.
1314540699533 Service.Main DEBUG Clearing sync triggers.
1314540707106 Service.Main DEBUG Clearing sync triggers.
1314540711832 Service.Main DEBUG Clearing sync triggers.
1314540720437 Service.Main DEBUG Clearing sync triggers.
1314540739828 Service.Main DEBUG Clearing sync triggers.
1314540745022 Service.Main DEBUG Clearing sync triggers.
1314540751933 Service.Main DEBUG Clearing sync triggers.
1314540787595 Service.Main DEBUG Clearing sync triggers.
1314540798983 Service.Main DEBUG Clearing sync triggers.
1314540812131 Service.Main DEBUG Clearing sync triggers.
1314540853825 Service.Main INFO Logging in user bdrm7wgmhta6obmt5qky2clk5wzoluy3
1314540855421 Net.Resource DEBUG mesg: GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/info/collections
1314540855421 Net.Resource DEBUG GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/info/collections
1314540855422 Service.Main DEBUG Fetching global metadata record
1314540855718 Net.Resource DEBUG mesg: GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/storage/meta/global
1314540855718 Net.Resource DEBUG GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/storage/meta/global
1314540855719 Service.Main DEBUG Weave Version: 1.9.0 Local Storage: 5 Remote Storage: 5
1314540855720 Service.Main INFO Sync key is up-to-date: no need to upgrade.
1314540855720 Service.Main DEBUG Fetching and verifying -- or generating -- symmetric keys.
1314540856025 Net.Resource DEBUG mesg: GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/info/collections
1314540856025 Net.Resource DEBUG GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/info/collections
1314540856026 Service.Main INFO Testing info/collections: {"meta":1314540354.7,"crypto":1314540357.35}
1314540856027 CollectionKeys INFO Testing for updateNeeded. Last modified: 0
1314540856027 Service.Main INFO CollectionKeys reports that a key update is needed.
1314540856358 Net.Resource DEBUG mesg: GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/storage/crypto/keys
1314540856358 Net.Resource DEBUG GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/storage/crypto/keys
1314540856359 CollectionKeys INFO Updating collection keys...
1314540856362 CollectionKeys INFO Setting CollectionKeys contents. Our last modified: 0, input modified: 1314540357.35.
1314540856363 BulkKeyBundle INFO BulkKeyBundle being created for [default]
1314540856363 CollectionKeys INFO Processing downloaded per-collection keys.
1314540856363 CollectionKeys INFO Clearing CollectionKeys...
1314540856363 CollectionKeys INFO Saving downloaded keys.
1314540856363 CollectionKeys INFO Bumping last modified to 1314540357.35
1314540856363 CollectionKeys INFO Collection keys updated.
End-----------------------------------------------------------------------I had the same error,
I accidentally saved the password server XXXX.services.mozilla.com
Once the password unregistered, synchronization started to operate.
for more logs, we can look at the variables in about: config and doing a search services.sync
services.sync.lastSync may be useful to track the status of the synchronization
Steph -
Here is the Sync Log:
1308190229312 Service.Main INFO Loading Weave 1.7b1pre
1308190229352 Engine.Bookmarks DEBUG Engine initialized
1308190229356 Engine.Forms DEBUG Engine initialized
1308190229359 Engine.History DEBUG Engine initialized
1308190229360 Engine.Passwords DEBUG Engine initialized
1308190229361 Engine.Prefs DEBUG Engine initialized
1308190229361 Engine.Tabs DEBUG Engine initialized
1308190229363 Engine.Tabs DEBUG Resetting tabs last sync time
1308190229364 Service.Main INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
1308190229406 Service.Main DEBUG Caching URLs under storage user base: https://scl2-sync647.services.mozilla.com/1.0/zjhiq5ynbdrdwl3schxebrt44qovh2o3/
1308190233814 Service.Main INFO Logging in user zjhiq5ynbdrdwl3schxebrt44qovh2o3
1308190234400 Net.Resource DEBUG GET fail 503 https://scl2-sync647.services.mozilla.com/1.0/zjhiq5ynbdrdwl3schxebrt44qovh2o3/info/collections
1308190234422 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1308190234423 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 112 sec.
1308190237662 Service.Main DEBUG Clearing sync triggers.
1308190293312 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details.
1308190293313 Tracker.Forms WARN Attempted to add undefined ID to tracker
1308190297072 Service.Main DEBUG Clearing sync triggers.
1308190301718 Service.Main DEBUG Clearing sync triggers.
1308190318259 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details.
1308190318260 Tracker.Forms WARN Attempted to add undefined ID to tracker
1308190321284 Service.Main DEBUG Clearing sync triggers.
1308190346290 Service.Main INFO Logging in user zjhiq5ynbdrdwl3schxebrt44qovh2o3
1308190346857 Net.Resource DEBUG GET fail 503 https://scl2-sync647.services.mozilla.com/1.0/zjhiq5ynbdrdwl3schxebrt44qovh2o3/info/collections
1308190346876 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1308190346876 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 224 sec.
1308190403656 Service.Main DEBUG Clearing sync triggers.Getting this as of today 8/26/11
-
Sync last worked successfully Friday 6/10/11 @ 13:46 just before I left work. Shut computer down. Monday, started computer, and tried to sync and received error. No changes have been made to system.
Win 7
Firefox 4.0.1
Extensions;
Adblock plus 1.3.8
Java console 6.0.24
Symantec IPS 2.0
How can I remedy this issue?This hasn't fixed itself over here. Should I post a sync log or start a new thread?
-
How do I know if my bookmarks are ever getting synched?
There was a server out last week. see below. now everything works great. thanks for the follow up.
To:
Subject: [Bug 744289] sync107.db.scl3 down
Do not reply to this email. You can add comments to this bug at
https://bugzilla.mozilla.org/show_bug.cgi?id=744289
Gregory Szorc [:gps] <[email protected]> changed:
What |Removed |Added
Status|UNCONFIRMED |RESOLVED
Resolution| |FIXED
Summary|error in sync |sync107.db.scl3 down
Last Resolved| |2012-04-10 19:39:11
--- Comment #2 from Gregory Szorc [:gps] <[email protected]> 2012-04-10
19:39:11 PDT --- Well, this is embarrassing. It looks like one of our
servers was down and for whatever reason we didn't notice.
It should be working now. If you still see errors, please reopen this bug.
Configure bugmail: https://bugzilla.mozilla.org/userprefs.cgi?tab=email
------- You are receiving this mail because: ------- You reported the bug. -
I keep getting the following error message:
Sync encountered an error while connecting: Server incorectly configures. Please try again.
What is this?Hi!
The sync infrastructure is having some issues and we are working to fix them as soon as possible.
Check this site for the latest updates: https://services.mozilla.com/status -
gmail on iphone was working fine until yesterday when it prompted me with the message "cannot get mail user name or password for gmail is incorrect", i have tried deleting the account and re-created a new account, same problem, can anyone help?
paulcb, you're a genius, it worked, thank you so much, you don't know how much stress you have taken off my shoulders, I am constantly on my email in my iphone everyday. Thanks a million, take care. Robert.
-
I purchased a new iphone 4 last week and it has been working fine until yesterday the screen was freezing. Today I have restored factory settings and restored settings from a back up from a previous iphone 3G. The restore has not fixed the freezing issue. Any thoughts?
Only a week old? Take it back and get a new one one....call that one DOA,
-
connected my iphone to itunes earlier today...it was working fine...now i get an error message saying that my phone is in recovery mode...needs to be reset and that all media and contacts will be deleted.....is this really true? or is there a solution
No it's not true. It's one big practical joke being played on you by Apple.
-
For unknown reasons iTunes will no longer open. I have an HP laptop running windows 7 with Kaspersky protection. It worked fine before but now won't open. I tried downloading the most recent up-date and it will still not open. Any suggestions?
thrillhousecody
Thanks for the reply with additional information.
Recent history for Premiere Elements points to the program having problems when more than 1 video card/graphics card is
being used by the computer on which Premiere Elements is running. This observation may seem contra indicated by the fact
that you say that the program did work well about 2 years ago in the same setup. But other factors may have set in with regard
to drivers, drivers versions, and driver conflicts. But this factor, does need to be ruled in or out.
Can you disable one or the other card to determine the impact of this on your problem?
But, of prime concern with regard to video card/graphics card is the use of a NVIDIA GeForce card with Premiere Elements 10.
Even if your NVIDIA GeForce were the only card, Premiere Elements 10 will not work properly unless the NVIDIA GeForce driver
version is rolled back to about May 2013. This may be one of the major factors here.
a. Device Manager/Display Adapters and find out Driver Version and Driver Date
b. Read the background information for the Premiere Elements 10/NVIDIA GeForce issue
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
Also see the Announcement at the top of this forum regarding the matter - also with full details of the situation and how to fix with the
driver version roll back.
Please review and consider and then we can decide what next.
Thanks.
ATR
Add On...This NVIDIA GeForce situation is specific for Premiere Elements 10. You should not expect to see the problem for
later versions of Premiere Elements. -
On my Mac Mini, I keep getting this error message: "iCloud encountered an error while trying to connect to the server". I don't have any problems with iCloud on my laptop / PC. It works fine... Does anyone know what the problem could be?
Your Mac must be on Lion (10.7) to run iCloud. Apple had to change the operating system to fully support it. Nevertheless, it is possible to get emails from iCloud without having Lion. Please tell me if this interests you.
Anyways, here is the link to buy Lion (30 dollars, totally worth the upgrade ): http://itunes.apple.com/be/app/os-x-lion/id444303913?mt=12
Franklin -
Hello Firefox support. I just started working on a 64 bit Windows 7 machine running Firefox 5 and am constantly getting the following Sync error: "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action." I can't find an accurate solution on the web. Please help!
Exact same error message here here. Haven't checked our other systems. This one is:
* Firefox 5
* Canonical 1
* Ubuntu Linux 10.04 LTS -
I keep getting "Sync encountered an error while syncing: unknown error. Sync will automatically retry this action." It keeps popping up at the bottom of my screen? I click "Sync Now" but a few seconds later it pops up again
does anyone have an answer for this problem?
-
can anyone help with a question regarding my iphone. I have unlocked and restored my phone as suggested and now I get a message that says activation error. I am unable to do anything with my iphone
See here > http://support.apple.com/kb/TS3424
Also see this discussion.
https://discussions.apple.com/message/21189708 -
"Sync encoutered an error while syncing: Unknown error. Sync will automatically retry this action."
Hi,
I want to switch from Chrome to Firefox but I have an issue with the Sync feature.
It always shows the following error: "Sync encoutered an error while syncing: Unknown error. Sync will automatically retry this action."
I already tried this workaround but it did not work: delete my Sync account, completely reset my Firefox profile, import my Chrome bookmarks (using an HTML file), setup a new Sync account (using the same address email then the previously deleted one).
But I still get the error message.
I've seen in other threads that it could be an issue with the history so I also tried to delete it but it did not work either.
Here is my last sync-log file: https://pastebin.mozilla.org/8219943
Thanks for your help.I've finally found a solution to that Sync issue:
I downloaded the "Places Maintenance" add-on and run the integrity check routine and it seems to have fixed the issue.
https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/
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