Synced under someone else iTunes account.. Help!
My boyfriend synced his phone under my itunes account and now all of my email accounts have linked to his. How does this happen and how do you fix it?
He is using your iCloud account.
He needs to log out of your iCloud on his phone
Settings > iCloud > Turn all the toggles to Off > Delete Account
Change your password and tell him to get his own Apple ID.
Similar Messages
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What do I need to do to get my music from my itunes library onto my phone? I originally added music from a diffnerent itues account, and now that I am trying to add from my own it will not transfer...however, in the bar on the bottom of itunes it shows that it is on my phone...but it does not display anywhere else and I cannot find it in my phone. Do I need to connect to the original itunes account and delete that music in order for my library to show?
As you connect your ipod to iTunes, an option in the upper right of the screen will appear. When you click this, it will show the different menu for your ipod.
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Got mixed up with someone else's account, please help!
Alright guys, I'm sorry for the long post, but this is quite a complicated situation now and I haven't been able to get help anywhere else. I talked to a Reddit user who happens to work for Best Buy Corporate, and he recommended asking one of the Community Connectors. So here I am.
Let me start with my original issue:
Back when "Best Buy RewardZone" was still around, my mother had signed up for an account for my family to use. At the time, I wasn't yet 18 and therefore a parent had to sign up on my behalf. My mom never actually shops at the store, though... the only time she even goes there is if she's buying a gift for me or picking something up that I had put on hold.
I'm now 23, meaning we've had this account for probably six years. Obviously RewardZone is now just called My Best Buy, but it's the same number, and we're still getting the bonus points.
Up until about a year ago, the emails were still going to my mother's email, including the rewards certificate. I had created a free account for myself (not associated with any rewards account) in order to buy something back in 2007 or so (before we signed up for RewardZone), so I couldn't change her email address to mine - the system simply would not let me do that since my email already had an account.
What I did in the meantime was just create a second email for myself and change her account's address to that. That way I was able to check it and get my reward certificates, and she wasn't bothered. But, the account was still in her name. Now that I'm older than 18, I should be able to get it in my name. We have the same last name - it's obvious that I'm not trying to scam the system or anything. I can understand if "Jane Doe" wanted to transfer an account to "John Smith" and the customer service rep wouldn't allow it because that's completely sketchy, but why can't two members of the same family shift around who actually owns the thing?
Well, I noticed a few months ago that there was an option to link my account to a different My Best Buy number. So I put in my "mom's" ID, then logged into that account to confirm it. The result was basically two different logins that belonged to the same rewards account - however, the purchase history was still separate.
So anyway, on December 30, my mom and I called the Best Buy customer service number. She explained the whole situation, and was told that they can't change the name on an account - only two letters. This seems a bit suspicious to me, because if they had typed in somebody's name wrong when they signed up, that person would basically be stuck with it forever...
I explained that even though the account had my mother's name on it, I was the one who was making the purchases for the past couple years. I used my credit card or PayPal account, so they were all technically under my name. What the lady said I can do is create a new Member ID, and that somebody could transfer those purchases to my new ID, under my own name. She said that since I already had an account (which was now tied to my mother's ID), what she'd do is just delete my account and then I would sign up using that same email address, and this time not put in a member ID.
I did that, and she said somebody would transfer the applicable purchases (basically all of them for the past year at least) to my "new" account.
It's been almost 3 weeks now and so far, my account still has absolutely nothing in it. I do notice that purchases made with my account have been moved over to my mother's account... the completely opposite direction as I wanted.
A more serious issue, however. I preordered the Meta Knight Amiibo figure (Best Buy exclusive) from the site back when it was still in stock. Obviously now it's completely sold out, because of the high demand. Because the order hasn't been fulfilled yet, it completely disappeared from both accounts. I still have my order confirmation email, with the order number, but cannot actually pull it up online to view the status.
So I called back today and explained all of this. I was basically told "We can't transfer points, period. Whoever you talked to last time was wrong." Well that's great, now my account is completely empty, despite the hundreds of dollars of purchases I've made, because of someone's mistake? This needs to be fixed. The person I talked to today said he'd tie the Amiibo preorder back with my account "in 7-10 business days" as the other person said. I have to hope this guy is actually telling the truth this time.
But what can I do to fix this problem?
This was my situation a month ago.
Luckily the Meta Knight has arrived just fine, and I did get the emails updating the status for me.
I since then contacted customer support via the website, and got an offer to merge the two accounts in my name. But here's the thing... they combined the wrong account! I'm not sure why they thought the other account belongs to me, but all of the purchases were made at stores in Ohio, and I'm not from there. The address on file is somewher eI've never been. It's clearly someone else's account. Oh, and my Gamer's Club Unlocked has completely vanished as well, which I was told wouldn't happen.
So basically right now, when I log in with my email address, I get somebody else's member ID, somebody who happens to have an Elite Plus membership - but no Gamer's Club Unlocked. I've made a couple purchases in-store, but I need some help fixing this problem as soon as possible.
The only purchase I *know* was made with the older account (the member ID that was auto-created when the My Best Buy program was launched, probably?) is that Meta Knight order, and I still have all the emails with the order number if somebody can look it up and find what My Best Buy ID it was tied to. I also have the second member ID, the one I created while on the phone with customer service - and the current (WRONG) one.
You see how this is just one massive problem? I want to solve one thing at a time, though. If one of the Community Connectors is able to move accounts and memberships around, please let me know and I'll shoot you a private message with details. My first priority is simply getting that Gamer's Club Unlocked membership back as I did pay for it and want to buy some more video games, but I've been holding off since I haven't been getting that discount. I can worry about getting the stuff moved over from the account in my mother's name after that.
ThanksHi drfsupercenter,
Thank you for taking the time to sign up for the forum and connect with us.
After reading over your post, I can definitely see how everything involved may seem complicated; however, I am confident that I can get everything straightened out for you. There is no reason why you should have to call into us over and over again or wait week after week for a resolution. The terms of the My Best Buy program are pretty direct, so I believe any level of frustration could have been avoided.
A My Best Buy account (formerly Reward Zone) is intended to be used by a single member, and a member is not to share their account, benefits, points, or certificates with anyone else. If the account was in your mother's name, then it should have only been actively used by her. When it comes to merging multiple accounts the name on each account must be the same. While there are occasions where we can change/alter the name on an account, we cannot completely change a name.
I looked over your account history using the email address you registered with the forum and see that two accounts were merged a few weeks ago. If any purchases you did not make were somehow merged with your primary account, then I should be able to remove them. I would also suggest that we make sure the information associated with your account is up-to-date. You do have an active Unlocked membership, so we may just want to have you relink your accounts (My Best Buy and BestBuy.com).
I want to apologize for any inconvenience you have experienced, and I would like to gather some additional information and go over your My Best Buy account with you, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the little yellow envelope icon located at the top of the page. I look forward to further speaking with you to see what I can do to help.
How to Link a My Best Buy™ membership to your BestBuy.com Account
I hope you enjoy the rest of your day.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message -
Help - I left safari open on a public computer and now my favorites sync with someone else's
I left my safari browser open on a computer that lots of people in our office use - now my iPhone and iPad favorites in Safari sync with someone else's favorites. Too many people use that PC to figure out who it is, so I just need to separate my real account so that only my iPhone and iPad have access to my information. I did clear my browser history and cookies in case they are syncing with this other person's account, but I think it's just the favorites that are getting changed up. Help!
Change your iCloud password as explained here: iCloud: Change your iCloud password. That will prevent any other devices or computers being able to access your iCloud data without the new password.
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Please help!
It would be tremendously helpful to be able to access, set restrictions, and make changes from the parents device, to all devices under the same iTunes account, so that I could make changes to my kids devices without physical access.
I understand that I can set up a different Apple ID for the kids devices, or take physical control of the device and make the changes myself. However, my teenage son is technically savvy enough to have a job in Silicon Valley, as are most young people these days. However, in order to access his devices the current way, I first have to bypass the four digit pass code. This starts a fight of why I need in the device and continues to escalate. The argument that I am the parent will gain access but the fight is simply exhausting, and quite frankly shouldn't have to happen at all. He is not yet an adult, he did not pay for his iPad or iPhone and I, as a parent, should have not only have the right to change options at will, and from anywhere, but look at history or current activity when I feel like it.
I currently have the settings where app and in-app purchases require my password to be put in, and he must come to me to type it in, but I need more control and would like, and should be able to access any of our six devices and make individual changes simply by logging in to my account, with my password.
If I can see all my devices on the "Lost My iPhone" app, this technology should be easy to make happen.
C'mon parents! I have a pretty good kid, given all things that they can get into, but I am not stupid. For everything I see has been done, there is much more I haven't seen. I want my children to be kept safe and be able to know what they are looking at or listening to. We parents are the only ones who know our beliefs and what our kids can handle and when.
Thanks for any support or information that I may be missing in order to fulfill my request.There are mobile device management solutions that can do this, including in Apple's OS X Server system, but most parents generally find that setting this up is more work than it's worth. If you're interested, though, there are a couple that at least purport to be free (I don't know if there are any hidden "gotchas"):
http://www.unwireddevicelink.com/features/
https://meraki.cisco.com/products/systems-manager
and Apple's system:
http://www.apple.com/osx/server/features/#profile-manager
I don't think any, however, allow you to see current activity or browser history. iOS doesn't expose those to access from MDM solutions, to the best of my knowledge.
Regards. -
i have two ipods that are synced to my previous itunes account that was on my macbook before the hard drive crashed. i can't sync with the new itunes on the new hard drive - help!
Why did you start a new account?
Copy everything from your backup copy of your computer to your new hard drive.
Ipod will sync to one itunes library at a time. Syncing to another will erase the current content from the ipod. -
I have an old I pod that was syncd with a windows computer, now i am trying to sync with my mac itunes account. We have the same i tunes account but it is saying i will lose all my songs if i sync now. Help?
I would recommend you use a program called senuti that allows you to copy your songs over to a new computer from an iPod. Unfortunatlly you have to pay for the full version but it allows you to have 1000 free song capacity of copying over and a movie counts as the capacity of 1 song.
http://www.fadingred.com/senuti/ -
Is there a way to get back lost information on a phone that was synced to the wrong itunes account
is there a way to get back lost information on a phone that was synced to the wrong itunes account? My sister and I share a computer and she accidently did the itunes restore on her phone under my name so all of my contacts, apps, ect are on her phone and all of her info is gone. Is there a way to undo the reset? PLEASE HELP!!!
She can restore to a previous backup, if she has one. Or she
can restore via iCloud if she has that setup. -
i was given an ipod touch that is currently logged into someone elses itunes account and i need to log out of there account and into mine, i was thinkingi could do a master reset, but it will not allow me to do so. Any suggestions. I would like to make this copletely mine and wipe everything else out. Please help thanks.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I just bought an iPhone 5, and tried to sync it to my iTunes account but when connected it says: “...cannot be used because it requires iTunes version 10.7 or later.” However when I try to get iTunes to update it says: “This version of iTunes (10.6.3) is the current version.” Can anyone help?
filterc-r wrote:
Thanks for your reply. My Mac is running 10.5.8: it's 4 years old. When I try to update the OS software, I'm told there are none available.
Be careful - there's a difference between update and upgrade. Your machine is saying there are no updates available, meaning no later versions of OS X 10.5 (Leopard). However, you can very likely upgrade - at least to OS X 10.6 (Snow Leopard), and possibly then to OS X 10.8 (Mountain Lion).
Updates are free, but upgrades cost a bit. That's the dirference. -
How do I remove an app from the update list that is under someone else's apple id?
How do I remove an app from the update list that is under someone else's apple id? So this way the update always fails because it asks for someone else's password. I don't have the app on my mac, it only appears in the update list. It's just annoying, because the update keeps appearing, and the reminder keeps reminding me that I should install a new update.
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
4. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method. -
I am totally frustrated by the fact that now i have gone to iCloud and after a few synchs, my contacts are all mixed up with the wrong information. For instance, my email and phone number comes up under someone else's name (a thousand contacts). I dont know how to repair this. what a nightmare
An icloud account is designed to be used by just one user. If you have given your ID or set up your account on someone else's device, then their data will be mingled with your or worse.
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I purchased a song on my iMac on iTunes and it plays on that but won't play on my macbook even though both computers are authorized under the same iTunes account. It says that i have to authorize my macbook and sign into iTunes, but then says its already authorized. How do I fix this?
Hi stuartbonk,
Welcome to the Support Communities! Here are some steps you can try if you keep getting asked to authorize your MacBook for iTunes:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - Apple Support
http://support.apple.com/en-us/HT203160
If you authorize your computer to play your iTunes Store purchases, but you can't play them and iTunes keeps prompting you to authorize, try these suggestions.
Authorize your purchases from an administrator account
To authorize your purchases from an administrator account, follow these steps:
Log in to the administrator account.
Note: If you don't have access to an administrator password, you'll need to contact the administrator of this computer. If this is a work computer, this may be your IT department.
Make sure you have the latest version of iTunes installed. You can download the latest version free.
Choose Store > Authorize Computer.
Enter your iTunes account name and password.
Note: If you have multiple accounts, you'll need to log in to the iTunes Store and authorize each account separately.
Quit iTunes.
After you've authorized your computer on your administrator account, you'll need to log out and log back in to the user account you'd like to play your purchases from. Once you're logged back in, simply open iTunes, select an iTunes Store purchase in your library, and click Play. The item should begin to play.Authorize using the correct account name
The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:
Select a purchased song in your library and choose File > Get Info.
Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you'll need to use when authorizing your computer to play this purchase.
Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.
If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.
If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.Remove the SC Info folderIf you're still unable to authorize your computer to play your purchases, you may be able to resolve your issue by removing the "SC Info" folder. To do so, follow these steps:
OS X
Quit iTunes and any other open applications until only Finder is open.
Choose Go > Go to Folder.
Type /Users/Shared/SC Info and click Go.
If Finder is not already set to column view, set it by choosing View > as Columns.
Select the SC Info folder and move it to the Trash by choosing File > Move to Trash.
Restart the computer and open iTunes.
Authorize your computer to play your purchases. Note: If you have multiple accounts you'll need to authorize your computer for each account. For more information on how to authorize your computer, see this article.
Last Modified: Dec 16, 2014
I hope this information helps ....
- Judy -
Syncing old ipad to itunes account
My father just gave my son his old ipad and I am trying to sync it to my itunes account. It keeps referring back to my father's account. Help!
Ideally, you would simply restore a backup of your old (broken) computer to your new computer, and pick right up where you left off before your computer broke.
Failing that approach, here are some tips:
http://support.apple.com/kb/HT1296 -
Trying to update my apps system is pulling up someone else's account info no mine n I'm logged in
trying to update my apps
system is pulling up someone else's account info
not mine n I'm logged in
mac app storeYou are most welcome. It would be best to delete those apps and re-purchase them (or re-download them if they were free) under you own Apple ID. That way you will be able to continue to update them, and will also be able to access them under your Purchase history if you need to download them again, or download them to another device.
Cheers,
GB
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