Synch failure

Hi everyone,
I am new to the forum, so I might have missed the answer in a similar topic, but I couldn't find it.
So, I'm running Windows 7 with Office 2013. Every time I try to synch my phone with Outlook I got the error of redemption not being installed. When I tried an older version of the desktop manager (6.0) it did not recognize my Outlook as my default email client, which it is. So I tried re-installing the desktop manager, tried a different version, tried to restart the system, start outlook first then the desktop manager and the other way around. It was always the same. So I really have no idea, how to get around this issue.
So does anyone have any idea how to solve this?

Hi and Welcome to the Community!
Actually, I think the core of your problem is deeper...refer:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
KB12268Synchronization support for BlackBerry Desktop Software for Windows
As you can see, OL2013 is not technically supported...some have had success with it, others have failed...but all discussions about that are in the Desktop Software portion of this forum:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/bd-p/BlackBerryDesktopSoftware
You should probably search that specific board for "2013" or something similar and inspect all relevant threads.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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WyreNut
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I'm having a similar problem. Here's the error message I got:
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Configure your hotsync connection setup to "Cradle/Cable."
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Message Edited by BIGJOA on 08-14-2009 08:48 AM
Message Edited by BIGJOA on 08-14-2009 08:49 AM

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Failure modes in TCP WRITE?

I need help diagnosing an issue where TCP communications breaks down between my host (Windows) and a PXI (LabVIEW RT 2010).
The bottom-line questions are these:
1...Are there circumstances in which TCP WRITE, given a string of say, 10 characters, will write more than zero and fewer than 10 characters to the connection? If so, what are those circumstances?
2...Is it risky to use a timeout value of 1 mSec? Further thought seems to say that I won't get a 1000 uSec timeout if we're using a 1-mSec timebase, but I don't know if that's true in the PXI.
Background:
On the PXI, I'm running a 100-Hz PID loop, controlling an engine. I measure the speed and torque, and control the speed and throttle. Along the way, I'm measuring 200 channels of misc stuff (analog, CAN, TCP instruments) at 10 Hz and sending gobs of info to the host (200 chans * 8 = 1600 bytes every 0.1 sec)
The host sends commands, the PXI responds.
The message protocol is a fixed-header, variable payload type: a message is a fixed 3-byte header, consisting of a U8 OpCode, and a U16 PAYLOAD SIZE field. I flatten some structure to a string, measure its size, and prepend the header and send it as one TCP WRITE. I receive in two TCP READs: one for the header, then I unflatten the header, read the PAYLOAD SIZE and then another read for that many more bytes.
The payload can thus be zero bytes: a TCP READ with a byte count of zero is legal and will succeed without error.
A test starts with establishing a connection, some configuration stuff, and then sampling starts. The 10-Hz data stream is shown on the host screen at 2-Hz as numeric indicators, or maybe selected channels in a chart.
At some point the user starts RECORDING, and the 10-Hz data goes into a queue for later writing to a file. This is while the engine is being driven thru a prescribed cycle of speed/torque target points.
The recording lasts for 20 or in some cases 40 minutes (24000 samples) and then recording stops, but sampling doesn't. Data is still coming in and charted. The user can then do some special operations, related to calibration checks and leak checks, and those results are remembered. Finally, they hit the DONE button, and the whole mess gets written to a file.
All of this has worked fine for several years, but as the system is growing (more devices, more channels, more code), a problem has cropped up: the two ends are occasionally getting out of synch.
The test itself, and all the configuration stuff before, is working perfectly. The measurement immediately after the test is good. At some point after that, it goes south. The log shows the PXI sending results for operations that were not requested. The data in those results is garbage; 1.92648920e-299 and such numbers, resulting from interpreting random stuff as a DBL.
After I write the file, the connection is broken, the next test re-establishes it, and all is well again.
In chasing all this, I've triple-checked that all my SENDs are MEASURING the size of the payload before sending it. Two possibilities have come up:
1... There is a message with a payload over 64k. If my sender were presented with a string of length 65537, it would convert that to a U16 of value 1, and the receiver would expect 1 byte. The receiver would then expect another header, but this data comes instead, and we're off the rails.
I don't believe that's happening. Most of the messages are fewer than 20 bytes payload, the data block is 1600 or so, I see no evidence for such a thing to happen.
2... The PXI is failing, under certain circumstances, to send the whole message given to TCP WRITE. If it sent out a header promising 20 more bytes, but only delivered 10, then the receiver would see the header and expect 20 more. 10 would come immediately, but whatever the NEXT message was, it's header would be construed as part of the payload of the first message, and we're off the rails.
Unfortunately, I am not checking the error return from TCP write, since it never failed in my testing here (I know, twenty lashes for me).
It also occurs to me that I am giving it a 1-mSec timeout value, since I'm in a 100-Hz loop. Perhaps I should have separated the TCP stuff into a separate thread. In any case, maybe I don't get a full 1000 uSec, due to clock resolution issues.
That means that TCP WRITE cannot get the data written before the TIMEOUT expires, but it has written part of it.
I suspect, but the logs don't prove, that the point of failure is when they hit the DONE button. The general CPU usage on the PXI is 2-5% but at that point there are 12-15 DAQ domain managers to be shutting down, so the instantaneous CPU load is high. If that happens to coincide with a message going out, well, maybe the problem crops up. It doesn't happen every time.
So I repeat the two questions:
1...Are there circumstances in which TCP WRITE, given a string of say, 10 characters, will write more than zero and fewer than 10 characters to the connection? If so, what are those circumstances?
2...Is it risky to use a timeout value of 1 mSec? Further thought seems to say that I won't get a 1000 uSec timeout if we're using a 1-mSec timebase, but I don't know if that's true in the PXI.
Thanks,
Steve Bird
Culverson Software - Elegant software that is a pleasure to use.
Culverson.com
Blog for (mostly LabVIEW) programmers: Tips And Tricks
Solved!
Go to Solution.

There are a couple of issues at play here, and both are working together to cause your issue(s).
1) LV RT will suspend the TCP thread when your CPU utilization goes up to 100%. When this happens, your connection to the outside world simply goes away and your communications can get pretty screwed up. (More here)
Unless you create some form of very robust resend and timeout strategy your only other solution would be to find a way to keep your CPU from maxing out. This may be through the use of some scheduler to limit how many processes are running at a particular time or other code optimization. Any way you look at it, 100% CPU = Loss of TCP comms.
2) The standard method of TCP communication shown in all examples I have seen to date uses a similar method to transfer data where a header is sent with the data payload size to follow.
<packet 1 payload size (2 bytes)><packet 1 payload..........><packet 2 payload size (2 bytes)><packet 2 payload.......................>
On the Rx side, the header is read, the payload size extracted then a TCP read is set with the desired size. Under normal circumstances this works very well and is a particularly efficent method of transferring data. When you suspend the TCP thread during a Rx operation, this header can get corrupted and pass the TCP Read a bad payload size due to a timeout on the previous read. As an example the header read expects 20 bytes but due to the TCP thread suspension only gets 10 before the timeout. The TCP Read returns only those 10 bytes, leaving the other 10 bytes in the Rx buffer for the next read operation. The subsequent TCP Read now gets the first 2 bytes from the remaining data payload (10 bytes) still in the buffer. This gives you a further bad payload read size and the process continues OR if you happen to get a huge number back, when you try to allocate a gigantic TCP receive buffer, you get an out of memory error.
The issue now is that your communications are out of sync. The Rx end is not interpeting the correct bytes as the header thus this timeout or bad data payload behavior can continue for quite a long time. I have found that occasionally (although very rare) the system will fall back into sync however it really is a crap shoot at this point.
I more robust way of dealing with the communication issue is to change your TCP read to terminate on a CRLF as opposed to the number of bytes or timeout (The TCP Read has an enum selctor for switching the mode. In this instance, whenever a CRLF is seen, the TCP Read will immediately terminate and return data. If the payload is corrupted, then it will fail to be parsed correctly or would encounter a checksum failure and be discarded or a resend request issued. In either case, the communications link will automatically fall back into sync between the Tx and Rx side. The one other thing that you must do is to encode your data to ensure that no CRLF characters exist in the payload. Base64 encode/decode works well. You do give up some bandwith due to the B64 strings being longer, however the fact that the comm link is now self syncing is normally a worthwhile sacrifice.
When running on any other platform other than RT, the <header><payload> method of transmitting data works fine as TCP guarantees transmission of the data, however on RT platforms due to the suspension of the TCP thread on high CPU excursions this method fails miserably.

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