Synching new iphone 4s. stuck on backing up. too long (3 hours). should i restart?
The phone is brand new with no data to back up, so i don't know why it's taking so long. it's been at Step 2 of 6 for over 3 hours. has anyone else run into this problem?
I'm been fighting the same issue for the last 2 days using Windows XP. It cannot get pass the backup step. I have done the following:
1. Reinstall iTunes to 10.5 (done it twice)
2. Delete all backup files
3. Restore my iPhone ; hold Off button and Home Button for 10 seconds until the Apple Logo disappears.
4. Connect iPhone to the PC with USB cable.
It has been trying to backup for nearly 2+ hours. I only hav 24 app's, 16 picturs and 2 videos.
Any recommendations?
Similar Messages
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I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". I just purchased the iPhone 4S today so I know it's not the phone. How can I get my information back?
If it's corrupt, generally it would be lost.
However, there is third-party software out there that can retrieve some of the data, those of which however I could not recommend as I have never done so myself.
Also, if the old 4S was running a more recent software version than the current 4S, that may cause the issue however usually iTunes tells you exactly that.
Good luck in retrieving that information. -
i was trying to change from my iphone 4 to my new iphone 5, and i backed up my contacts onto iclould, when i restored my iphone 5 on my computer, the contacts were wiped from both devices, how do i recover the contacts?
On the iPhone tap Settings > iCloud
Make sure Contacts is switched ON. It may take a few minutes for the data to sync via Wi-Fi.
If you are using iCloud, there's no need to connect your iPhone to a computer via iTunes to sync your contacts. -
I backed my old iphone up to my computer and bought a new iphone. When i backed my new phone up I now I have an icloud photo (from my computer) album that I want to delete from my phone but I do not have the option. Please help.
If the album was synced to your phone from your computer, it can only be removed by sycing it off. To do this, deselect the folder on the Photos tab of your iTunes sync settings and sync.
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I received my new iphone 6 last week, backed my iphone 5 and then restored my new handset. It has been working fine until today when I deleted all my contacts from my old handset. Contacts have gone from my new handset too, how do I get them back? I don't think the back up was done using icloud as I keep getting the message "not enough memory"
The point is not whether you used iTunes or iCloud to restore your new iPhone. It's whether you have Contacts turned on in Settings > ICloud. If you do on both your old iPhone and new iPhone then those devices are connected through iCloud. Deletions on one device are also made on the other.
You may be able to restore your Contacts be using your old device backup to restore your new iPhone again. Make sure that you turn Off ICloud functionality on your old iPhone before you delete anything else from it. -
my iphone is stuck in the connecting to itunes screen, i can not restart my phone the top power button is broke? any ideas? it wont let me connect to itunes either, usb device can not be detected
Hello Alex_boi941,
Thanks for using Apple Support Communities.
I'm sorry to hear that your iPhone's power button is not functioning correctly. To be able to get full functionality of your phone, it would need to be repaired.
Apple - Support - Service Answer Center
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
Take care,
Alex H. -
I've stuck with Entourage way too long. Now I don't dare install the Mavericks OS because all my Entourage files will go away. And my iMac won't open Mac Mail (probably because I've never opened it in the 5 - 6 years I've owned the Mac.) Any suggestions?
If you are wondering why you are not getting any responses, it is because you have vented a complaint without any details that make any sense or give anyone something to work on.
If you want help, I suggest actually detailing what has happened, with versions of software etc. Anything that would let us assist.
As a start I am guessing that you have not really got the hang of "How it all works". Firstly download the Pages09_UserGuide.pdf from under the Help menu. Read that and view the Video Tutorials in the same place. A good addition would be the iWork 09 Missing manual book and something to help you learn how to use your Mac.
If there are specific tasks you need help with:
http://www.freeforum101.com/iworktipsntrick/index.php?mforum=iworktipsntrick
Is a good resource.
Peter -
I have changed i cloud email recently, and wanted to set up my new iphone 6 from 2 months old back up. Later I found out that icloud has old email, but it doesn't recognize password to sign out because it is not in i cloud system anymore. Now I cant turn off stupid icloud to reset my new iphone 6
How can I change icloud email or reset and erase new phone 6 if it is stuck on an old apple id which doesnt exist?The fact that the email address doesn't exist anymore doesn't matter. As far as the Apple ID is concerned, the email address is just a user name. As long as you know the password you used, it should be fine.
If you don't remember the password, start here:
https://iforgot.apple.com -
i have bought a new iphone 4 and i have backed up my old iphone 3gs. i have synched my new iphone 4 and it has all the features and contacts of my old phone, but it keeps saying no service. i have service. i can connect to the internet. what do i do to get service
You need to call your service provider, and ask them if your SIM card is activated.
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I bought a new Iphone 6 from store. I've connected my icloud adress and apple id. All was great. But the problem is that i connected the iphone 6 on itunes and there i had a back up from my last iphone 4s , that was bought from a friend. And the Iphone 6 did that back up and now I have on my phone another icloud account and I can do nothing, I don't now what to do to restore to factory settings. AND THE IPHONE 6 IS NEW, BOUGHT FROM STORE!!!!! PLEASE HELP ME, WHAT SHOULD I DO?
You don't have to activate the new iPhone with any backup. Just set it up as new and then use Settings > General > Software Update to update it to iOS 8.2. After that completes put the iPhone back into setup mode with Setting > General > Reset > Erase All Content and Settings.
You can now setup your new iPhone and restore it to your current iOS 8.2-based backup. -
Can you merge Iphone data from a new iphone with an old back up?
I am looking for some advice.
I recently had my my iPhone and my MacBook Pro stolen at the same time. Fortunately I managed to get a new iPhone on my insurance which I received before I bought myself a new MacBook. I resorted my MacBook from a back up I kept separately. I wan't to sync my new iPhone with my previous iPhone data held on my iTunes. I would like to do this without loosing the SMS messages, apps and data held on my current iPhone. The other issue is that my new iPhone has a newer version of iOS then my previous iPhone.
Is it simply a case of just plugging my phone into iTunes and it will automatically sync the data and merge them or will I have to so something else to merge the two accounts?
Thank you in advance,
Best Wishes,
JamieSorry, you can't do what you want. The restore from backup process is all or nothing. Yes, you can restore from your previous phone's backup, but you will lose all new data...not in that backup...currently on your phone. There is no supported way to merge this data.
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I had previously had an iphone5 but it got stolen and I just got the iphone5s. I had previously backed up my old iphone to my itunes, and didnt have time to restore it to my new phone. I had taken pictures with my new iphone and when i connected it to my laptop i changed the setting to backup with icloud and it deleted all my current pictures and things and replaced them with what was on my old phone. Is there anyway I can undo this and get my pictures back?
Almost certainly you lost the previous iPhone 5S photos. But just in case you might have saved them ...
On your iPhone 5S, check Settings > iCloud > Storage & Backup and find the time (if any) that you made an iCloud backup. If you made one before you deleted the iPhone 5S' photos, they are on iCloud. If that's the case, you can retrieve them by doing Settings > General > Reset > Erase All Content and Settings and then restoring that iCloud backup to the iPhone. Of course, you would then lose the iPhone 5's photos from the iPhone 5S.
It's extremely unlikely you performed this iCloud backup at the right time, but it's your only chance. -
Question: Acquired new iphone last week. All data was backed up with icloud on old phone and all was restored OK. Today, tried to download pics to my Mac and itunes asked for phone update---which resulted in an old incorrect "@me" id being used. Now all data is over a year old --- to when the incorrect @me id was established. Apple support says @me ids cannot be changed but they did in an Apple store once. I do not know how to cahnge to correct id so can get to correct icloud data. Help
having looked into this a bit more and found I have a bigger problem than just the one i originally posted as this impacts more than one of my devices.
I think I can pose the question in a easier way.....
I changed the name of my apple ID as it was using the name of an old email account I no longer have access to.
when I go onto any of my IOS devices that are running 7.x to change the Icloud account details , I cannot delete the old account id because when I try to it asks me for the password of my old account ID as I have find my iphone turned on. when I type in the password that was on the old account it says "incorrect apple id or password". I assume because that apple ID no longer exists.
ICLOUD obviously recognises the two accounts are the save as when I run up findmyiphone on an iphobe that is logged in with my new account ID it can see other IOS devices in my family that are still logged in with the old account name.
so my questions is:
how do you log you update an IOS device if you have simply changed the account name of your apple ID if you are on IOS 7 and have find my iphone turned on? -
Synched new iPhone but Sent Mail missing
Hi everyone,
I just synched a new iPhone to my PC and I am using Gmail. It sends and receives email fine, but the Sent messages do not appear in my iPhone sent mail folder. I've confirmed the correct settings for Incoming and Outgoing mail, but there is no "Sent Mailbox" option under Mailbox Behaviors.
Any help would be much appreciated!
Thanks!Ok, I just reset my password and it works now!
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I've updated iTunes to 10.7 on my PC, my old iPhone 3GS was previously synched to this laptop computer. I want to now synch my new iPhone 4 to my laptop but iTunes wants me to synch using the old iPhone information which I do not want to synched to my new iPhone. How do I remove the old synch information so that iTunes only recognizes my new iPhone? If I choose to synch as it is now it will erase everything on my new iPhone which is not something I want to happen.
On a whim I created a backup of my new iPhone through iTunes and let it synch, it erased all the info and replaced it with the previous info just as I suspected it would. It deleted all my contacts and apps.
Can i uninstall iTunes and reinstall it and it will recognize it as a new synch? This is very screwed up that iTunes will not allow a new device to be synched without trying to erase all your data and synch to old information.
Does this make sense? I've scrolled through previous questions but none, that I could find, match what i'm trying to do unless I read over a previous post. Thanks for any and all help.To prevent a sync when plugging in the iPod/iPhone with the cable - hold down the 'option' and the 'command' keys when plugging in the iPod/iPhone - key the keys down until the iPod/iPhone is listed under the Devices list in iTunes - this will prevent a sync from taking place and you will be able to change your settings.
You should then be able to transfer purchases from the iPhone to your iTunes.
To transfer other content you can use PhoneView from www.ecamm.com.
MJ
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