Synchronizing Palm Centro Windows 7 (64 bit)

I was dismayed to discover, when I had to purchase a new PC, which came with Windows 7 (64 bit), that my Centro (Verizon) could not HotSync via the USB cable. I did find the following instructions to HotSync with Bluetooth (with which I am not familiar).
http://kb.palm.com/wps/portal/kb/common/article/49229_en.html
I purchased a Targus Bluetooth 2.0 Adapter (ACB10US) at our local Staples, then phoned Targus to verify that it i
s compatible with Windows 7 (64 bit). I was advised that it is - to follow the installation directions (for Vista) in the package and, if it did not install successfully to download an update from the Broadcom website - but, this was not necessary.
Once I installed the Bluetooth Adapter and it appeared on my PC as a device, I followed the directions on the page above, but my Centro did not find my PC.
I phoned Palm Support and a rep guided me through configuring the Bluetooth settings and settings in HotSync Manager to change for first time synchronization. My Centro "found" my PC and I was able to successfully HotSync! It took a while (about 25 minutes) as I have a lot of third party programs on the Centro. There was only one minor error (SysZLib.prc already exists), but everything else appears to be just fine, including adding files to third party desktop programs (E-Wallet, ThoughtManager, etc.). Everything seems fine.
I hope this will be helpful to others with a Palm Centro and Windows 7 (64 bit).
Post relates to: Centro (Verizon)

Thank you for this information I also just created an post located here: http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=53678
I do apologize this was not out there earlier so you could make use of it

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How to charge your Palm Centro via 64-bit Windows, with a USB cable

Here is a way to recharge your Palm Centro on your 64-bit Windows computer, through a USB cable. But first, a few brief explanatory notes...
Note 1: I have successfully used this method to charge my Palm Centro from my 64-bit Windows 7 computer. This method probably works for other Palm devices and other 64-bit Windows versions (XP and Vist)... but I haven't tested this on any other configurations. Others may feel free to post their successes or failures with their setups.
Note 2: This method will NOT allow you to HotSync your Palm to the computer via USB. All it does is let you charge your Palm via USB. If you need to HotSync your Palm, and you have 64-bit Windows, you have to use Bluetooth or some other method. To learn how to use Bluetooth to sync, search for "bluetooth sync 64-bit" or something like that on this forum.
Note 3: If you're wondering why someone would need to use this method - why not just plug the phone into a wall outlet, right? - it's because the Centro's charging jack can get messed up. Mine has not worked properly for the last several months
Note 4: I will not be posting any follow-ups to this message. This is my first (and only) post here... I'm posting here because I am very grateful to this forum: It is here that I learned how (and why) to sync my Centro to my computer via Bluetooth, because Palm doesn't support 64-bit Windows. This is my way of saying "thank you"! I'm not trying to be harsh by not following up... it's just that I won't be checking this thread, and I don't want anyone to have bad feelings if they ask questions and I don't respond. I'll be as thorough as I can in this one posting, though.
Note 5: I cannot claim credit for actually discovering this solution. I found it after HOURS of looking online... it was on some obscure website. Unfortunately, I can't remember where I found the original solution, so I can't credit the discoverer here. However, I have done my best to provide much more detailed instructions here.
Note 6: Lastly, Palm should support 64-bit Windows. Period. Some of you may say, "It's not Palm's fault - the company that makes the Palm OS is Access, and it's Access's fault for not supporting 64-bit Windows." Well, this may be true, but Access has stated that Palm has not requested a 64-bit driver. (In fact, you can call Access and ask them directly.) And if Palm doesn't ask (and pay) for it, Access sure isn't going to create one on its own. I used to LOVE Palm devices... I've used Palms for 12 years now, and for most of that time, I heartily recommended Palms to all my friends. But, between this problem and the other problems I've had with my current Centro and my previous Treo, I'm done with Palm. No more for me.
OK, here's how to charge your Palm (finally!)
1) If you haven't done so already, install the latest version of Palm Desktop / HotSync on your computer. You can get this at palm.com, under the "support" section. (Actually, I'm not sure if this is necessary, but I already had done this.)
2) As you're installing the software on your computer, toward the end of the process, do not actually sync your Palm to your computer. Just cancel or whatever you have to do to avoid that step. (Remember, the whole point here is that Palm does not have a driver compatible with 64-bit Windows, so you won't be able to sync via USB.)
3) If you don't already have it, get the PocketTunes application (also known as "pTunes") on your Palm device. If you have to install the software, you may need to do so wirelessly or via a 32-bit Windows computer (because, again, Palm doesn't support 64-bit Windows).
4) Connect the Palm USB cable to your computer. If you are using a desktop, plug into the USB ports on the BACK of your computer. These ports are directly powered, whereas the ports on the front of your desktop may not be. You'll want as much juice as possible to charge your Palm.
5) Connect the Palm USB cable to your Palm.
6) Turn on the Palm device, and open the PocketTunes application on your Palm.
7) PocketTunes will try to connect to Windows Media Player (on your desktop). Tell your desktop to connect to Windows Media Player. (You can save time by telling your desktop to do this automatically.) When PocketTunes connects with Windows Media Player, you'll have a power connection via USB.
8) PocketTunes will eventually show that it is "Idle" on the Palm.
9) To confirm whether the Palm is charging, look for the charging light (on the Centro, it's on the upper left) to turn solid red. You can also hit the home button on the Palm to see the battery / charging status. To get the charging working, you may have to exit PocketTunes and come back into it a few times before the charging light comes on. I have no idea why you have to do this; I just know what I wind up doing sometimes. You don't have to unplug and replug the phone from the USB cable, or turn the phone off and on. Just leave PocketTunes and come back to PocketTunes.
10) If you exit the PocketTunes application on the Palm, the Palm will still charge - but you'll get the constant and annoying "no driver" noise from Windows. To avoid that sound, just keep the Palm on PocketTunes while you have the Palm plugged into the USB cable.
11) You can close Windows Media Player on the desktop once you have the Palm charging.
12) Once you have this set up properly, you can speed up the process by setting the HotSync cable button to PocketTunes - after all, that button no longer needs to be set up to HotSync via USB cable.
When you have everything set up, here's what you would be doing on a regular basis:
-- Plug USB cable (which is already plugged into your computer) into Palm
-- Hit HotSync button on cable --> This starts PocketTunes --> PocketTunes automatically opens Windows Media Player on the computer
-- See if charging light turns solid red --> If not, exit PocketTunes, then hit HotSync button on cable to start PocketTunes again
-- Repeat until charging light turns solid red (success!)
-- Once the Palm is charging, close Windows Media Player on desktop
Best of luck to all who need this!
Post relates to: Centro (Verizon)

Why do you want to create your own driver instead of what comes with the device? If you go that route, you need all of the low level USB RAW protocol from the vendor. Did you get that? Yoe are wasting your time if you don't have that. Is the driver from the vendor documented? If it's a USB connection, how does that connection show up in windows device manager?

Setting up Bluetooth HotSync - Palm Centro, Windows 7, 64 bit

A couple of days ago I posted on here trying to figure out how to HotSync my Palm Centro with my new computer that has Windows 7 (64 bit). I followed the instructions - had to go and buy a Bluetooth Adapter for the computer - and went through the instructions from the sticky that was pointed out to me in my original question. I'm to the point where I'm trying to set up the phone to do a Bluetooth HotSync but when it's searching for computers it doesn't find any...
HELP!!!!! What do I need to do now. It may take me a couple of days to get back if anyone answers this quickly because I have a very hectic weekend but any and all advice is appreciated. Thanks.

Thanks for sharing your solution andygc!
WyreNut
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Palm Centro / Windows Vista 64bit

Has anyone figured out how to sync music to a Palm Centro using Windows Vista 64bit? My understanding is that there is not a USB driver for Vista 64. I can already HotSync my Centro using Bluetooth, that works (albeit slow) but can't sync music and as anyone with a Centro knows, removing the memory cards is inconvenient.
Post relates to: Centro (Verizon)
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Even if there was a way to sync music files to your Centro from a Vista desktop, music files tend to be large and take a long time to sync. The best way to put music files onto your card with any operating system is by dragging & dropping onto the /audio folder on your card with a card reader. Removal of the micro SD card from the Centro isn't all *that* inconvenient. Not like you need to do it very often.
Post relates to: Centro (AT&T)
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Synchronizing Palm Treo 680 Unlocked with Outlook 2003 on Windows 7

After 2 full install and reinstall of Palm 6.2 I cannot synch my Outlook 2003 and Palm Treo 680
Hotsynch Journal says everything has synchronized correctly but new meetings and task changes in one platform do not appear on other platform.
There is an error mentioned for file PmTrcae Database (Protocol error 4004)
I must mention that Installation process seems to drop after announcing that first hotsynch will be performed, it never does, I had to start it manually from the Treo.
Will there be a proper Windows 7 version published?
Post relates to: Treo 680 (Unlocked GSM)
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gallinago wrote:
I downloaded v.6 onto my new Windows 7 computer. When I try to hot sync, I get a window stating that the driver is missing and I cannot find a driver on your site or on windows to download. I don't think Outlook is involved here; I don't use it.
Are you running a 64bit version of Win7?
As reported many, many times in this forum, there are no USB drivers for this version.
Please read the Sticky post at the top of this section for guidance:
http://forums.palm.com/t5/Windows-HotSync/Windows-7-and-Vista-hotsync-instructions-here/td-p/251755/...
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Trouble synchronizing my centro

After I have loaded 6.2 software and plug phone in using USB port I get a low alarm saying that the computer is searching for device drivers. This message pops up and goes away continuously. Then it finally tells me the driver cannot be found contact PALM. I have uninstalled and reinstalled many times. Also did a soft reset on the phone. Please help....
Post relates to: Centro (Verizon)
Post relates to: Centro (Verizon)

Try the procedure in the following article on kb.palm.com.
Click on the following link to the kb.palm.com webpage for the article regarding Windows New Hardware Wizard asks for a USB driver when I try to synchronize.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=26405
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://www.palm.com/us/support/centro/centro_vzw/
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Post relates to: Palm i705

Can't sync Palm Centro and Outlook 2007/Windows 7 - please help!

Hello,
I've never posted on a forum, but I'm at my wits end...! I've been trying to get my Palm Centro to sync Contacts/Calendar/Memos to Outlook 2007 on my new laptop for a week now with no success. It used to sync just fine to my old computer with Windows XP and Outlook 2003. Then that computer crashed (my Outlook files were backed up on an external harddrive). I received my new computer with Windows 7 XP (32-bit) and Outlook 2007.  I've downloaded the Palm Desktop 6.2, Windows 2007 Conduit, and Software Update 1.03 (Windows installer) for Centro for Verizon.
When I sync my phone to my new Outlook, it completes all 12 steps, but does not load Contacts/Calendar/Memos to Outlook.  This is a list of the error messages:
   HotSync session started on 04/14/10 12:11:25, and completed in 100.0 seconds
Outlook Calendar synchronization completed with messages
Duration: 5.4 seconds
Outlook Calendar
Please set the option "Enable Synchronization when Outlook is offline" in UI inorder to synchronize in Offline mode
OLERR:0C-000F (0x0)
OLERR:0D-0003
OLERR:0D-0001
- Not Synchronized
Outlook Contacts synchronized successfully
Duration: 0.0 seconds
Outlook Contacts
OLERR:0C-000F (0x0)
OLERR:0D-0003
OLERR:0D-0001
- Not Synchronized
Outlook Tasks synchronized successfully
Duration: 0.0 seconds
Outlook Tasks
OLERR:0C-000F (0x0)
OLERR:0D-0003
OLERR:0D-0001
- Not Synchronized
Outlook Notes synchronized successfully
Duration: 0.0 seconds
Outlook Notes
OLERR:0C-000F (0x0)
OLERR:0D-0003
OLERR:0D-0001
- Not Synchronized
Media synchronized successfully Duration: 3.8 seconds
Backed up some files successfully to Backup Folder
Duration: 90.0 seconds
Backed up 9 file(s) successfully
AddressingLibRecent-HsCh
AddressingLibRecent-HsCi
Messages Database
PhoneCallDB
Cookie Data
AddressCompaniesDB
psysLaunchDB
Saved Preferences
AddressTitlesDB
Failed to backup 1 file(s) PmTraceDatabase Protocol Error: Handheld file could not be opened. (4004) SYNCERR_FILE_NOT_OPEN
Can someone please help me transfer Contacts/Calendar/Memos from my Palm Centro to my computer's Outlook 2007?
I've ready about 3rd party software in posts (Pocket Mirror), but I don't know if it applies here because the Contact/Calendar/Memo information is in my Centro - not in Outlook. I need to get it from my Centro to Outlook 2007.
Any help is greatly appreciated! Thank you!

hat wrote:
I have a Pre Plus and am using CompanionLink software. If the Centro is like the Plus (which I believe it is) it will not sync with Outlook. Here is a link to Companion Link:
http://www.companionlink.com/index.html
I have been using this and it works great. On their site you can choose the phone and the particular program you need to sync with and choose which you way you want to sync.
Hope this helps
Sorry hat, the Centro has absolutely nothing in common with a webOS device! It runs PalmOS. Nice of you to reply with your suggestion though!
@SyncHelpPlease: OLERR errors are covered in this Palm KB article:
http://kb.palm.com/wps/portal/kb/common/article/31167_en.html
Something I noticed in your post - you installed Palm 6.2.2 AND the 2007 conduit. Palm Desktop 6.2.2. has the 2007 conduits built into it already, and the patch is not needed. Whether this is the cause of your problems, I'm not sure, but I've fielded several posts of the same issue where the user did the same thing you did!
I'd suggest doing a clean uninstall, and reinstall of Palm Desktop 6.2.2 only.
I admit, I do not use Outlook, nor Win7, so I'm giving you my best guess at a way to solve your problem. Hopefully, this may lead to a solution!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Windows 7 and Palm Centro help needed please

Can someone recommend an inexpensive blue tooth external adapter that is compatible with Windows 7, 64 bit so that I can sync my Palm Centro?
Thank you.
Post relates to: Centro (Verizon)

dottylibrarian wrote:
I have the same problem. Had an XP computer. Now have a Windows 7. Installed the software from CD but I'm sure there must be a driver for Win7. I have a 64-bit computer. Cradle won't sync.
The CD that came with these handhelds does not have a 64-bit driver. Neither does Palm Desktop 6.2.2. But the company that took over PalmOS did make one.
Read this thread for information on installing the Palm Desktop 64-bit drivers.
Note: these are 3rd party drivers and not supported by HP.

Windows Vista won't install device driver for Palm Centro

My Windows Vista PC can't seem to find the device driver info to install my new Palm Centro. I've downloaded the latest version of Palm software. Any ideas? Thanks!
Post relates to: Centro (AT&T)
This question was solved.
View Solution.

ch96hh wrote:
I am having the same problem - my computer can't find the device driver (Windows Vista) but I DO have bluetooth installed and visible. Can you help?! I am really not very good with technical things, but I've done a tone of research and haven't been able to solve the problem.
Thanks in advance!
Post relates to: Centro (AT&T)
Read through the several large threads at the top of this section concerning syncing with Vista64...
WyreNut
Post relates to: Centro (AT&T)
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

HELP! I am in ACT 2007, Palm Centro 6.2, Companion Link and Windows Vista Syncronizing He...

I mostly blame ACT. I have 2007 and they reccomended ANY Palm. After purchasing my new Palm Centro I purchased and downloaded the ACT synchonizing program. Upon download, it said they weren't compatible. I called ACT who then said they knew exactly what I needed. A third party software called Companion Link. I purchased that from ACT. When downloading, it says it is not compatable with anything over 6.0 ..I called them. They said I can dowload the older Palm Desktop and it would work. Before I do one more thing....I want to be sure I shouldn't start completely over. I am still inside the 30 days with my Centro, which I like, but everything I need for work is on my ACT so synchronizing with that is most important. If I have to purchase ACT 2008 I will but if I can find a fix (maybe Palm OS desktop) first then I will try that. At this point, if I could move everything away from ACT I would consider that as well. I have just used it for so long to tract contacts, etc. I don't use too much of the fancy stuff. Did I mention I am on Windows vista as well. I'm sure that's one more thing to consider. I am two weeks and several hundred dollars down. HELP
Post relates to: Centro (AT&T)

Welcome to the Palm Forums,
Ok, thanks for all that information. First off if you sync to a lower version of Palm Desktop you will not be able to sync programs over to your device. And if you are able to it works part of the time not all the time. Also what was your other device before you moved to the Centro? We might be able to grab the information from that device (if you still have it) and move it to the Centro depending on the device type.
Outside of that there are others here that could help you with the ACT and Companion Link applications but unfortunately I don't know much about how those programs work. But if you want to move away from them message back here and I will help you.
Post relates to: Palm Z22

Palm Centro - Vista - Hot Sync Problem

Hello: I have a Palm Centro (Verizon) and am having major issues hot synching to my new Windows Vista (32 bit) home PC. I continually get the following error message:
"Error: SgConflictNotifier.dll failed a confirmation query and cancelled the sync operation."
"HotSync Error: An application canceled synchronization or failed to respond to a HotSync notification. Please ensure that you are not currently editing data using applications such as Palm OS Desktop or Install Tool (8009)."
I am running Hot Sync Manager 7.0.2 and Palm desktop by ACCESS 6.2.2.
When I tried the Hot Sync operation on my old XP computer, no issues whatsoever. Can anyone help?
Thanks
Seca2man
Post relates to: Centro (Verizon)

I am having the same issue as are several people on this board. I have attempted to reinstall the application and reset my Treo but still nothing. I would be interested if there is a fix I am missing.

Only Able to Wirelessly Sync Palm Centro One-Time Before Needing to Reboot My PC to Sync Again

I'm using a Bluetooth dongle to sync between a Palm Centro and my PC, which uses the Windows Vista 64-bit and Outlook 2007. After an unbelievable four hours on the phone with Palm support, I was able to synchronize wirelessly because that was the only option available.
All synchronizations have been problem free for at least four months and then for reasons that escape me, I can only successfully sync once, without having to reboot my PC. It seems that each reboot is good for one sync. When I try to sync more than once, I get the following error message on my Centro:
"Unable to initiate hot sync operation because the port is in use by another application."
I am probably going to be upgrading to Windows 7 over the next month or two and am a bit concerned with the problems I've seen from people who've gone from Vista to Windows 7, who did not have any problems under Vista. The only reason I mention this is because of whatever solution that is suggested, hopefully it will also work under Windows 7.
It is great to have a community that helps with Palm. Thank you very much.
Post relates to: Centro (Verizon)

The Bluetooth work around as worked for most customers and does not for some. This is for both Vista 64 and Windows 7 64. With your case it sounds like the Bluetooth partnership needs to be renewed. To do that delete both partnerships from the device and then re-add them. If you need more information on this please look at this thread: http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=53678

Need a method for importing Palm III data into a Palm Centro

I just bought a Palm Centro (Verizon), with the expectation of importing data from my old Palm III. From the Palm III Desktop, I exported Contacts, Calendar, Tasks, and Memos into separate folders (this was done on a Windows XP PC) and copied the resulting folders & files onto a flash drive. But when I try to import these files into the Palm Centro desktop (on a new Mac Pro with OSX), the backup files are not in a "recognized format." Does anyone have a process for reliably getting the Palm III data into the Palm Centro? Also, is there an easy way to purge unwanted Contacts/Calendar events from the Palm Centro handheld? With all the trial and error, its accumulating a lot of garbage. Thanks...
Post relates to: Centro (Verizon)

Click on the following link for the upgrade guide on kb.palm.com
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=12926
You will need to hard reset the Centro in order to clear out the Centro before sync'ing. Click on the following link for the hard reset procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887
Click on the following link for the support page for your devices on the kb.palm.com webpage.
http://www.palm.com/us/support/centro/centro_vzw/
http://www.palm.com/us/support/palm3/
There are links on the pages to the user guide, troubleshooting, how to's, downloads, etc.
You could try to export the data in each category in Palm desktop, save to the flash drive and import the data.
Click here for the data export procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=36288
Make sure you select "ALL" for the range during the export procedure. If you don't, it will only export the currently selected record.
Post relates to: Palm i705

Palm Centro/Outlook Sync

Hi,
I have a Verizon Palm Centro, about 2 years old. When I sync using the USB cable, I continually get the message that all databases have synced correctly. However, nothing changes in either my phone or the Outlook on my PC (Windows XP, Outlook 2007).
This all used to work until a few months ago I started getting messages that one of my databases was not syncing (forget which one it was). This happened shortly after I added ACT! software to my PC, which operates off of Outlook. I called Verizon tech support and was stepped through a "fix". After the fix, I was no longer getting error messages, however I now realize that no syncing was actually taking place, at least not with Outlook. (BTW, I am willing to uninstall ACT! if that will help).
I need to get this fixed, and have had little luck in getting through on the phone to a Verizon tech support person.
Please help, and thanks.

Try these steps to configure your device.
Double-click the HotSync icon(located in the System Tray).
Alternate navigation: Click Start> Programs (All Programs)> Palm> HotSync Manager.
Select the desired device / profilefrom the HotSync Manager settings formenu.
Click Connections.
Ensure USBis checked.
Click Applications.
Select the desired Conduitthen click Configure.
Ensure the desired Actionis selected for the conduit then click OK.
Synchronize the Files-Updates and synchronizes the data on both the handheld and desktop computer, using the most current information as the standard. This setting is typically used for day-to-day HotSync operations.
Desktop Overwrites Handheld- Uses the information on the desktop computer to replace any information on the handheld. Typically, this option is used in restoring lost information to a handheld.
Handheld Overwrites Desktop- Uses the information on the handheld to replace any information on the desktop.
Do Nothing- Does not synchronize or replace any data on either the handheld or desktop computer.
8.Repeat steps 5 and 6for each of the desired conduits..
9. Click Done.
Hope this is helpful!

Palm centro does not recognzie the expansion card

I have a Palm Centro (verizon). I tried using a 4GB SDHC expansion card. When it is inserted into the phone the following message is display: "The startup application for this card cannot be run". I tried using a 128mb SD card but got the same result. Could this be related to something defective within the phone or am I missing something in the setup?
Post relates to: Centro (Verizon)
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View Solution.

There isn't anything in the top right of the display. There is, however, a greyed out depiction of a sd card on the screen. When I select it, it goes to a different screen with a greyed out icon of a SD card with a plus sign. When I select the sd icon it displays the default pictures on the palm and/or displays the following message: "Unable to preform this task because there is no media or media is protected". When I select the home key to back out of the screen, I get a screen asking to install Wireless Sync. Email. This is getting weirder by the minute. I have a 30 day window to try the phone, and I'm thinking this thing is a bit too quirky for me.
Post relates to: Centro (Verizon)

Synchroniz​ing Palm Centro Windows 7 (64 bit)

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Synchronizing Palm Centro Windows 7 (64 bit)