Synchronization Failed Please try again technical details: unspecified error

I keep getting this error when I try to sync my blackberry bold with outlook. It happens about 90% of the time.
What can I do to fix this if it doesn't specify the error ?

Hi and Welcome to the forums!
Yikes...that is very little diagnostic information indeed. Therefore, I suggest starting over using the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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WCEM:clicking on custom button(Excel Downlaod) giving message "An error occurred; please try again. If the error persists, please contact technical support."

Hi Expert,
I need help.
I created a custom button to download data to an excel sheet. after clicking the button I am getting message
"An error occurred; please try again. If the error persists, please contact technical support.".
I tried debugging WCEM, but it is not even reaching that point.
Your help will be highly appreciated.
here is the code.
BitContentview.XHTML
<wec:commandButton id="bdtexcel" immediate="true" actionListener="#{cc.vch.DownloadBITData}" type="submit" value="#{i18n['invoices.ui.openitems.printSelected']}"/>
UI-repository.xml
<ViewComponent name="BITContentView" componentHandlerClassName="com.cpr.cprwec.app.comm.module.ebpp.ui.handler.impl.BITDetailViewVCHandler"/>
BITDetailViewVCHnadler.java
package com.cpr.cprwec.app.comm.module.ebpp.ui.handler.impl;
import com.cpr.cprwec.app.comm.module.ebpp.backendobject.interf.EbppBackend;
import java.io.IOException;
import java.text.ParseException;
import java.text.SimpleDateFormat;
import java.util.Date;
import java.util.List;
import javax.faces.context.FacesContext;
import javax.faces.context.FacesContext;
import javax.faces.event.ActionEvent;
import javax.servlet.ServletOutputStream;
import javax.servlet.http.HttpServletResponse;
import com.cpr.cprwec.app.comm.module.ebpp.modulemgmt.impl.EbppModuleAccessImpl;
import com.cpr.cprwec.app.comm.module.ebpp.modulemgmt.interf.EbppModuleAccess;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.DisputeDataDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.OpenItemDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.DisputeDataDTO;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.OpenItemDTO;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.BITDataDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.BITDataDTO;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.impl.BITDetailDTOImpl;
import com.cpr.cprwec.app.comm.module.ebpp.ui.dto.interf.BITDetailDTO;
import com.sap.wec.app.common.module.common.attachment.businessobject.interf.Attachment;
import com.sap.wec.tc.core.backend.sp.jco.JCoConnection;
import com.sap.wec.tc.core.businessobject.BusinessObjectException;
import com.sap.wec.tc.core.common.exceptions.ApplicationBaseRuntimeException;
import com.sap.wec.tc.core.common.logging.WCFLocation;
import com.sap.wec.tc.core.common.searching.businessobject.impl.GenericSearch;
import com.sap.wec.tc.core.common.searching.businessobject.interf.GenericSearchReturnResultData;
import com.sap.wec.tc.core.common.util.GenericFactory;
import com.sap.wec.tc.core.common.util.Message;
import com.sap.wec.tc.core.common.util.MessageList;
import com.sap.wec.tc.core.common.util.table.Table;
import com.sap.wec.tc.core.common.util.table.TableRow;
import com.sap.wec.tc.core.modulemgmt.ForeignModuleAccess;
import com.sap.wec.tc.core.modulemgmt.ModuleAccess;
import com.sap.wec.tc.core.modulemgmt.exceptions.ModuleInactiveException;
import com.sap.wec.tc.core.modulemgmt.exceptions.ModuleLifecycleException;
import com.sap.wec.tc.core.runtime.WecFrameworkRuntime;
import com.sap.wec.tc.core.runtime.WecSession;
import com.sap.wec.tc.core.runtime.jsf.WecFrameworkRuntimeJSF;
import com.sap.wec.tc.core.runtime.jsf.composition.PageManagerBean;
import com.sap.wec.tc.core.runtime.navigation.NavigationCondition;
import com.sap.wec.tc.core.ui.composition.menu.MenuManager;
import com.sap.wec.tc.core.ui.composition.menu.MenuMetadataException;
import com.sap.wec.tc.core.ui.vc.BuildTime;
import com.sap.wec.tc.core.ui.vc.NavigationParameterBinding;
import com.sap.wec.tc.core.ui.vc.RequestParameterBinding;
import com.sap.wec.tc.core.ui.vc.impl.ViewComponentHandlerBaseImpl;
import com.cpr.cprwec.app.comm.module.ebpp.businessobject.interf.BIT;
import com.cpr.cprwec.app.comm.module.ebpp.businessobject.impl.BITImpl;
public class BITDetailViewVCHandler extends
        ViewComponentHandlerBaseImpl<EbppModuleAccess> {
    protected static final WCFLocation LOCATION = WCFLocation
            .getInstance(BITDetailViewVCHandler.class.getName());
    public BITDataDTO bitDataDTO;
    public BITDetailDTO bitDetailDTO;
    public List<BITDataDTO> BITDataDTOList;
    public List<BITDetailDTO> BITDetailDTOList;
    public boolean noBITData;
    public boolean noBITDetail;
    public boolean renderPanel = true;
    public boolean isDownloadBITData;
    public boolean isDownloadBITDetail;
    public boolean downloadStarted=false;
    public boolean BITFound =false;
    public boolean isBITFound() {
        return BITFound;
    public void setDownloadStarted( boolean downloadStarted ){
        this.downloadStarted = downloadStarted;
    public boolean getDownloadStarted(){
        return this.downloadStarted;
    public void setBITFound(boolean BITFound) {
        this.BITFound = BITFound;
    public String getObjectID() {
        return objectID;
    public void setObjectID(String objectID) {
        this.objectID = objectID;
    public List<BITDataDTO> getBITDataDTOList() {
        return BITDataDTOList;
    public List<BITDetailDTO> getBITDetailDTOList() {
        return BITDetailDTOList;
    public Boolean getNoBITData() {
        return noBITData;
    public Boolean getNoBITDetail() {
        return noBITDetail;
    public Boolean getRenderPanel() {
        return renderPanel;
    private static final int DEFAULT_BUFFER_SIZE = 1024000;
    public Attachment attachmentData;
    public Attachment getAttachmentData() {
        return attachmentData;
    @RequestParameterBinding(maxLength = 1024)
    protected String objectID;
    @BuildTime
    public String processBuildTime() throws BusinessObjectException {
        BIT BIT = null;
        noBITData = noBITDetail = false;
        renderPanel = true;
        if (isLoggedIn()) {
            if ( isDownloadBITData == true ){
                this.downloadBITDataExcel();
            else {
            this.getModuleAccess().getBITBO().clearMessages();
            BIT = this.moduleAccess.getBITBO().getBITFromBackend(objectID);
            BITDataDTOList = BIT.getBITDataDTOList();
            BITDetailDTOList = BIT.getBITDetailDTOList();
            MessageList objectData = this.getModuleAccess().getBITBO()
                    .getMessageList();
            if (objectData.size() > 0) {
                noBITData = noBITDetail = true;
                renderPanel = false;
                this.addMessageList(objectData);
        return checkLoginCondition();
    private boolean isLoggedIn() {
        return checkLoginCondition() == null;
    private String checkLoginCondition() {
        NavigationCondition navCondition = getNavigationCondition("login");
        if (!navCondition.isFullfiled()) {
            navCondition.addToNavigationStack();
            return navCondition.getOutcome();
        return null;
    public String downloadBITData(){
        downloadStarted = true;
        isDownloadBITData = true;
        downloadBITDataExcel();
        return checkLoginCondition();
    public void downloadBITDataExcel() {
    //    dummyDebug("downloadBITDataExcel", BITDataDTOList.size(), "", "" );
        if (BITDataDTOList.size() > 0) {
            try {
                attachmentData = this.getModuleAccess().getDownloadBO()
                        .getBITDataExcel(BITDataDTOList);
                if (attachmentData != null) {
                    FacesContext faces = FacesContext.getCurrentInstance();
                    HttpServletResponse response = (HttpServletResponse) faces
                            .getExternalContext().getResponse();
                    response.reset();
                    response.setContentType(attachmentData
                            .getAttachmentMimeType());
                    response.setContentLength(attachmentData
                            .getAttachmentContent().length);
                    response.setHeader("Content-disposition",
                            "attachment;filename="
                                    + attachmentData.getAttachmentName());
                    response.setBufferSize(DEFAULT_BUFFER_SIZE);
                    ServletOutputStream out;
                    try {
                        out = response.getOutputStream();
                        out.write(attachmentData.getAttachmentContent());
                        out.flush();
                        faces.responseComplete();
                    } catch (IOException e) {
                        throw new ApplicationBaseRuntimeException(
                                "Problem opening file", e);
                    } finally {
                        attachmentData = null;
            } catch (BusinessObjectException e) {
                e.printStackTrace();
        isDownloadBITData = false;

Thanks Hamendra for checking the issue.
I am setting up breakpoints in WCEM, tab JAVA EE then from menu RUN->Toggle brekpoints and then debug configuration.
the breakpoints are in several places in handler class BITDetailviewVCHandler class including method downloadBITData.
this method I am calling from BitContentview.XHTML
<wec:commandButton id="bdtexcel" immediate="true" actionListener="#{cc.vch.DownloadBITData}" type="submit" value="#{i18n['invoices.ui.openitems.printSelected']}"/>
When the BIT page is loading the control stops at the breakpoint.
but it is not stopping there when i click the 'Excel Download' button.
How do I get the log file. I am very new to WCEM, please guide me.
I tried to debug the UI using Google chrome. it is giving me the following error.
POST https://<>/<>/<>/<>HomePage.jsf?wec-appid=<>MAINAPP6&wec-locale=en_US 500 (Internal Server Error)
when I expand the node
c.event.trigger:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:54
c.event.trigger:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:54
c.event.trigger:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:66
(anonymous function):<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:30
c.extend.each:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:24 c.fn.c.each:<>/<>/javax.faces.resource/sap/comp.theme/templates/jquery/lib/jquery-1.4.2.min.js.jsf:66 c.fn.extend.trigger:<>/<>/javax.faces.resource/<>dev/comp.theme/templates/jquery/js/commandButton.js.jsf:31
com.sap.wec.commandButton.submitForm:<>/<>/main/<>HomePage.jsf?wec-appid=<>MAINAPP6&objectID=500000233&page=D61CFFF8E75D48A1B348F315D209EFF9&wec-locale=en_US:48 onclick
Navigated to https://wsapdjd803.<>.ca:<>/<>/main/<>HomePage.jsf?wec-appid=<>MAINAPP6&wec-locale=en_US
Seems to be it is failing somewhere commandButton-related JavaScript functions
Thanks
Subassish

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