Synchronization failure after upgrade to Desktop Software v.7.0

When trying to synchronize with Outlook after upgrade to Desktop Software v.7.0 got a message "CRADSDatabase ERROR (5211): There is an error converting Unicode string to or from code page string". The other options like device backup, synchronization of images and videos, file transfer, work fine. I am on BB Bold9700 (v.6.0, 2949) and Sony Vaio with Windows 7. The direction of synchronization does not matter and the same error pops up when e.g. only Tasks are attempted to synchronize. There were no problems with Desktop Software v.6.

Hello again.
I have a few ideas...including the registry cleansing that you did not do, along with the other things in that thread that you may have skipped over.
In addition, hHere is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Password failure after connecting with Desktop software

Hi everyone,
I recently installed the BB desktopsoftware on my MacBook Air and today tried to sync my BB.
My BB is password protected (4 digits) and the Air is also password protected.
Problem is; the desktop software started after connecting with the BB, a password prompt came up and I typed the device password --> wrong password message!!
What did I do wrong?
Should I typ the MacBook password?
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I stand to lose a lot of information, as this is my first back-up/sync.
Thanks.

Hi everyone,
I recently installed the BB desktopsoftware on my MacBook Air and today tried to sync my BB.
My BB is password protected (4 digits) and the Air is also password protected.
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What did I do wrong?
Should I typ the MacBook password?
Please help !!
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Tungsten T3, resurrected: Upgrading OS & Desktop Software

I've resurected my Tungsten T3 from the abyss after over a year of inactivity. I recently learned that all it needed was a battery replacement, so I sent it off for same.
Thanks to rhaw from Tech Support, on this forum, a show-stopper issue with hotsyncing was solved. Now I'm up and running once again, and I'm getting a bit overconfident in that I can have an even better experience with my beloved PDA, . I'm daring enough to want to not only upgrade the Desktop Software, but the OS itself, if possible. (PDA & PC data provided below)
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PDA: Tungsten T3
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OS: Windows Vista Home Premium 32bit
Service Pack 1 Build 6001
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Perhaps I should be wondering why all's well on a Vista machine now, or no?
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Captain
Post relates to: Tungsten T3

Okay, I'm a bit embarrassed, but my OS is v.5.2.1. It was quite easy to find, once I started looking for it . . . under apps/information. I suppose I've been re-newbied by laying dormant with this T3 for more than a year. In any event, my original questions stand, which, in effect is, "should I be upgrading the OS and the desktop software now that I'm on a Vista 32bit machine, and if so, how should I proceed?
Thanks,
Capt

Windows xp will not boot up after installation of desktop software 4.3.

windows xp will not boot up after installation of desktop software 4.3. Where do I start to get my p.c. going again ???

I get the message that a recent hardware or software change might have caused this.
The computer does not boot up in safe mode or last known good configuration.
I'm glad you think the software has nothing to do with it, but perhaps you can also explain why this problem started as soon as I downloaded the desktop software and tried to restart the computer.

[SOLVED]X start failure after upgrade: dri3,present modules missing

I start X with ~.xinitrc from console, which won"t work after last upgrade --first in two weeks.
(EE) Server terminated with error (1).Closing log file.
xinit: giving up
xinit: unable to connect to X server: Connection refused
xinit: server error
Xorg.log.0 :
[51:778] (EE) intel: Failed to load module "dri3" (module does not exist, 0)
[51:779] (EE) intel: Failed to load module "present" (module does not exist, 0)
Installed packages (EDIT: completed):
xf86-video-intel-2.99.{914-4,916-1}-i686 and also tried with xf86-video-intel-git, with "SNA" acceleration.
intel-dri 10-2.7-3
dri2proto 2.8-2
dri3proto 1.0-1
xf86driproto 2.1.1-3
Linux 3.15.5-2-ARCH i686
Linux CK Atom 3.16.2-1
Issue occurred after upgrading from v2.99.912-1 to v2.99.914+. I was going to try downgrade xf86-video-intel to v2.99.912-1 (as in the first thread in Refs) but went in a dependency conflict, with the older intel driver requiring glamor-egl which conflicts with xorg-server ':-|
Atom netbook
lspci:
00:02.0 VGA compatible controller: Intel Corporation Atom Processor D4xx/D5xx/N4xx/N5xx Integrated Graphics Controller
Some refs :
» [SOLVED] X start failure after upgrade https://bbs.archlinux.org/viewtopic.php?pid=1426837
» [Solved] xf86-video-Intel-2.99.912-1 breaks xorg https://bbs.archlinux.org/viewtopic.php?id=182932
Last edited by kozaki (2014-09-12 09:45:53)

The issue occurred after upgrading from xf86-video-intel-v2.99.912-1 to v2.99.914+ and xorg-server-1.15.2-1 to 1.16.0-6 (and -devel).
same issue if:
- Switching accelaration method to "UXA" as per https://bugs.archlinux.org/task/40860
- Adding Option "DRI" "False"
Digged a bit:
- same modules errors but appears to be a Gnome bug (X starts): https://bbs.archlinux.org/viewtopic.php?pid=1441716
- same modules errors but X starts up without problems http://www.linuxquestions.org/questions … 175511372/
makes me doubt if this issue is related to the modules not found. Which is the single indication I found so far x-/
Any light on where can the issue comes from? hardware is pretty much standard even if getting a bit old. Never had Xorg related issue so far on this pancake.
Last edited by kozaki (2014-09-11 11:05:42)

Desktop Manager gone after updating to Desktop Software

I am unable to find Desktop Manager after Updating to Desktop Software Version 6. Please How do I Install Apps using Desktop Software.
Are Desktop Manager and Desktop Software the same??.. Help Please
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johngrant

Hi and Welcome to the Forums!
Please see this KB for hopefully useful information.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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After upgrading my IPad software to iOS I lost all my picture albums!!! Any suggestions? Why did that happened?

After upgrading my IPad software to iOS I lost all my picture albums!!! Any suggestions? Why did that happened?

Monmere-
Also check the print queue to see if a print job has gotten stuck. Click the home button twice and you should see recently used programs across the bottom of the screen. Scroll across to find the print queue.
Fred

[Forum FAQ] SkyDrive synchronization issue after upgrading to Windows 8.1

After Windows 8.1 released, users may encounter the issues about syncing files in SkyDrive. There are the error messages you may find:
Error 0xS00705B4: This operation returned because the timeout period expired
Sorry, the action couldn't be completed because the file hasn't finished uploading. Try again later
Error 80070490: element is not found.
Many SkyDrive folders in library like SkyDrive [1], SkyDrive [2] …
We just would like to point out some possible causes of this issue and give you some suggestions to troubleshoot it.
Cause:
Location was messed up during upgrade.
Pending uploading or downloading task blocked in synchronization.
SkyDrive was hang.
GPO blocked the syncing behavior
The user profile folder was relocated after upgrading.
How to fix:
Suggestions 1: Checking the consistence of locations on both registry key and SkyDrive properties:
Right click SkyDrive -> Properties -> Location tab
Open regedit.exe, locate to the following key and check the location.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\SkyDrive
Suggestion 2: For many SkyDrive
folders:
Check which one can be explored properly with right files and relocate the SkyDrive folder via changing the settings in
suggestion 1.
Or create a new folder for relocating SkyDrive’s.
Suggestion 3: End the Skydrive.exe process and restart in command or disconnect and reconnect your MS account in SkyDrive to clear the pending task:
Press Win+R to open run, and type following commands one by one:
%windir%\system32\skydrive.exe /shutdown
%windir%\system32\skydrive.exe
Log off your MS account in SkyDrive and log in again to check the issue.
Suggestion 4: Check the GPO settings in both gpedit.msc and regedit.exe:
In GPO: If User Configuration –> Administrative Templates
–> Desktop -> Prohibit User from manually redirecting Profile Folders
is enabled, please disable it. Don’t forget to force update the policy changes: run command
gpupdate /force as admin.
In regedit: if DisablePersonalDirChange is set to 1 under
HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer, please change it to 0 and start the SkyDrive to check the results.
At the end, we can’t assure that these suggestions can fix all such
issues. If you need further help, it’s ok to feedback here or submit a new thread with the
SkyDrive.exe.err.**.log under C:\Users\[Your name]\AppData\Local\Microsoft\SkyDrive\logs
uploaded for research.

I wrote a blog post back in January which describes a similar issue with the SkyDrive / OneDrive app in Windows 8.1 and how to resolve it at
http://richardjgreen.net/roaming-profiles-windows-8-1-skydrive-app/.
Hope this helps somebody.
Richard Green | MCSA 2012, MCSE 2003, MCTS Desktop Virtualization, VCP5-DV http://richardjgreen.net

Outlook Calendar sync failure after upgrade to DM 5.0

I just updated the Desktop Manager to 5.0 (from 4.3 I think). After updating DM it wanted to upgrade the Blackberry software to 4.5 which I agreed to.
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Any help would be appreciated

Hi and Welcome to the Forums!
I suggest the following steps to completely start over cleanly (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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What do you mean by crashes? Does your entire system shut down? do you get any error codes?
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1). Please thank those who help you by clicking the beside the 'Reply' button.
2). If your issue has been solved, please resolve it by marking "Accept as Solution" on the correct post!
3). Remember to have fun! We are all in this together!
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On my computer : Toshiba Notebook - core I5 4Go 64 bits - W7 Pro. SP1 I get this message when BB Desktop Software start :
Description :
Stopped working
Signature du problème :
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Hey there
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http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/ATTENTION-Desktop-Manager-Has-stopped...
Can a forum admin please sticky my topic to help others with this issue or at least make an office topic with the problem and solution?
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Synchronization failure after upgrade to Desktop Software v.7.0

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