Synchronization issues on OneDrive for Business

Hi,
Our OneDrive for Business experience is very confusing here. We are in the middle of a few synchronization problems that our users don't understand.
Could not insert my screenshots, so please pardon me if the description is not clear. Full topic with screenshots can be found here: http://community.office365.com/en-us/f/172/p/273549/836906.aspx
Description of the problem
We have a lot of users using OneDrive for Business to synchronize three shared libraries stored on a on-premise installation of SharePoint 2013. The first setup has run (almost) smoothly, and all my users had a synchronized version of the files on the server
(around 2GB of data). We are in the beginning of our deployment, so the users have not used it very intensively yet, and probably this is why problems start appearing.
On computer 1, a file/folder reorganization has been realized within one folder (folder "TRAININGS") of one the libraries: creating new folders, moving files from one folder to another, renaming other folders and deleting old folders. Changes have
been processed, and Computer 1 is now in sync with server: they now share the same file/folder organization under the "TRAININGS" folder. Also, on Computer 1, all folders and files show the "green tick" on their icon, showing that sync
is completed.
On computer 1, the OneDrive icon in the Windows task bar shows the synchronization is complete and does not show any sync issues.
On computer 2, the folder "TRAINING" is a mess. The folder "TRAINING"'s icon has been the "blue arrows" for a while. Inside, I have a mix of "green tick", "blue arrows" and no icon status.
Every now and then, the folder CATEGORIES turns to "green tick", then goes back to "blue arrows".
If we drill down inside the sub-folders, I have the same bahaviour, some folders have "green tick", some other "blue arrows" and some other no icon status. I do not understand the logic.
On Computer 2, no files or folders inside "TRAININGS" folder have never been opened by user "Fra".
However, on SharePoint, I see that some files in the tree of the "TRAININGS" folder that have "last modified by" with name of the user in Computer 2, even though this user "Fra" never modified that precise file. Only user "Cla"
did some modifications on the files and folders.
For example, we are missing folder "TRAININGS\CATEGORIES\CATALOG STRUCTURE" on Computer 2.
I do not understand what is going wrong there...
Questions already answered:
To save time for diagnosis:
1. Does the issue only happen on the Computer 2? Please choose a PC and login with a problematic which have different issue to see what will happen.
No, it happens also on a different PC, but with different status for each file.
2. Have the files they upload met the restrictions of syncing SharePoint libraries?
No they have not:
No special character in File Name
524 files and 257 folders in the library
Max length of full folder and file name is 157 characters.
No invalid file types
I have no idea if any file is open on any computer, and have no way of knowing it, with users all over the world.
3. Have you tried to repair OneDrive for Business via right-clicking the OneDrive for Business icon then clicking repair? If not, please give it a shot and provide us with the result.
Repair has been tested and does not help.
4. Could you please clean the cache of OneDrive for Business to see if the issue persists?
I have already tried deleting the Office Offline Cache on a similar problem one week ago. It is a pain in the neck since I have to do it on all my users who have problem (starts to be a lot), it involves re-downloading the whole contents of the libraries
(2GB) and it does NOT solve the problem since it reappears one week later on a different set of files.
Full delete of Office Offline Files temporarily solves the incident until the problem occurs again later. So doesn't help either.
Please keep in mind I have over 30 other computers that have these libraries synced in 4 different countries, and I do not know whether they are properly synced or not. Repairing or resetting on the client computers is not an option if I am not sure I have
completely solved the problem and I know for sure it will not happen again.
5. How many files in these shared libraries? Generally, when suing OneDrive for Business, we don't recommend uploading/syncing a lot of files at a time.
The folder "TRAININGS" where all changes have been made contains only 64 files and 42 folders.
The library which contains the "TRAININGS" folder contains 524 files and 257 folders. But these files and folders have not been touched, except for the "TRAININGS" folder.
I believe I am way under the 100 files that have moved at the same time.
6. How long has the problem been waiting for? Have you tried letting it solve by itself?.
Today, after 12 hours, Computer 2, 3 and 4 are still in the same state, synchronization is stuck.
Can you please help me diagnose the issue and make sure it does not happen again?
Thanks a lot.

New update that might help.
I have noticed on Computer 2 an anormal growth of the "%USERPROFILE%\AppData\Local\Microsoft\Office\15.0\OfficeFileCache" folder.
The total synced libraries (both with Office365 and with on-premise SharePoint) have a size of 5.5 GB.
The OfficeFileCache folder has a size of 21.6GB and is growing by the minute.
If I pause the sync, the folder stops growing. If I resume the sync, the folder grows.
The changes are the following:
File CentralTable21873.accdb has different date modified, but size remains the same.
Files FSD-{id}.FSD (131,072 bytes) and FSF-{id}.FSF (114 bytes) are created. These files are created by pair, almost every second.
Please find below extract of the contents of the OfficeFileCache on Computer 2. I stopped the sync at 12:07.
2014-10-29 14:13:25.137808900 +0700 CentralTable21873.accdb
2014-10-29 14:06:39.464552500 +0700 CentralTable21873.laccdb
2014-10-29 13:49:47.221305400 +0700 FSD-{61B6B74C-BA6C-46A1-9CA0-F1031E1D4477}.FSD
2014-10-29 13:49:43.225225000 +0700 FSD-{FF593C23-B2F6-4857-9B5D-3C278C2DF524}.FSD
2014-10-29 13:49:43.225225000 +0700 FSF-{19C2F7EF-66A1-47D2-90C6-21104002B292}.FSF
2014-10-29 13:46:23.720925000 +0700 FSD-{FF57C26D-73A3-41A9-B7A1-09BE0E94487F}.FSD
2014-10-29 13:46:23.720925000 +0700 FSF-{FC35858F-8532-4D17-A94B-BC7A003D7750}.FSF
2014-10-29 13:46:23.000910600 +0700 FSD-{B6715853-B58A-4538-9D40-C285355AA959}.FSD
2014-10-29 13:46:23.000910600 +0700 FSF-{C367A019-6343-4998-BBDB-EEFBEFC48A53}.FSF
2014-10-29 13:46:15.510760800 +0700 FSD-{2A81B7AF-6835-416C-9D39-759C69BCC6F9}.FSD
2014-10-29 13:46:15.510760800 +0700 FSF-{D5DD04B0-3C47-4CB2-920A-1E61DC1C5987}.FSF
2014-10-29 13:46:14.700744600 +0700 FSD-{B1588DF5-6985-4C3E-87C1-23259AFF8B3D}.FSD
2014-10-29 13:36:29.610487100 +0700 FSD-{BA96AD01-7552-4893-840D-2FD804956CCC}.FSD
2014-10-29 13:36:29.500484900 +0700 FSF-{41A2C30E-D125-471F-8885-2F50843B8218}.FSF
2014-10-29 13:36:29.490484700 +0700 FSD-{B74D8923-28BD-4B5A-ACA2-CCD7D3A7ABA5}.FSD
2014-10-29 12:07:28.600679500 +0700 FSD-{9FBD798B-E954-4D31-B5B8-25C1C9B9EA11}.FSD
2014-10-29 12:07:28.600679500 +0700 FSF-{6657D798-2B7E-46C1-AA1F-F88E5C2AE906}.FSF
2014-10-29 12:07:28.370674900 +0700 FSD-{C7F4EB47-C23F-4D35-98BD-2AE73C6F3612}.FSD
2014-10-29 12:07:28.370674900 +0700 FSF-{0F334A91-F4B5-424B-B79B-0EA03BC46859}.FSF
2014-10-29 12:07:28.140670300 +0700 FSD-{15A8F28E-502C-414C-B38C-1E3A9975468E}.FSD
2014-10-29 12:07:28.140670300 +0700 FSF-{1C0AF415-373F-4C01-8C23-62E942E56E7E}.FSF
2014-10-29 12:07:27.920665900 +0700 FSD-{58828162-A8D6-403F-AD42-889FA5F8D193}.FSD
2014-10-29 12:07:27.920665900 +0700 FSF-{11C27630-BBD0-4797-94F0-81332B1BE598}.FSF
2014-10-29 12:07:27.730662100 +0700 FSD-{879D25AE-37F5-47FD-9CF3-8DFBCF6C9A91}.FSD
2014-10-29 12:07:27.730662100 +0700 FSF-{ACE9056D-ECE1-45FF-8569-437A8386001D}.FSF
2014-10-29 12:07:27.176650700 +0700 FSD-{2E4495AE-5C09-4201-9E83-A6BDC83968EE}.FSD
2014-10-29 12:07:27.176650700 +0700 FSF-{55EA3316-D2BE-4041-9599-E7030D5166D6}.FSF
2014-10-29 12:07:26.986646900 +0700 FSD-{81883BA5-0FC1-4A01-91C4-B1B27930A20E}.FSD
2014-10-29 12:07:26.986646900 +0700 FSF-{EFA9EF58-0DC0-44B1-A520-379ADAC135E5}.FSF
2014-10-29 12:07:26.796643100 +0700 FSD-{765935BA-542C-4970-9EE3-5A6098E60D62}.FSD
If I delete those files, and restart OneDrive, they just keep being recreated.

Similar Messages

I want to know the following issue about OneDrive For Business ?

Q1>What are the system requirements of OneDrive Bussiness ?
Q2>Does Windows 8.1 come pre installed with one drive for business?
Q3>What does the yellow Exclamation mark mean ?
Q4>What does the red cross mark mean ?
Q5>Do we need to intall office 2013 on windows 7 or 8 before sync?
Q6>what does the to Arrows moving around One drive blue mean ?
Kindly let me know in details every thing? Answer me Question wise
Thanks

It is always wise to try to research the topic before you post a thread on it.
http://windows.microsoft.com/en-gb/onedrive/system-requirements
http://windows.microsoft.com/en-gb/windows-8/onedrive-app-faq
http://answers.microsoft.com/en-us/onedrive/forum/sdfiles-sdupload/what-does-the-exclamation-mark-with-the-yellow/48acefac-2fa8-4301-8bef-05e853601385
...and at this point i grew bored copying and pasting your questions into Bing.

Does on-premises OneDrive for Business ***REQUIRE*** an Organization ID for synchronization to local systems?

We have an on-premises SharePoint 2013 SP1 deployment in our lab. We access the server through three methods: direct LAN access inside the firewall, over the Internet via Forefront TMG, and over the Internet via DirectAccess. In all three access
cases, almost everything functions exactly as expected.
One exception is OneDrive for Business (the on-premises version). After creating my MySite, I can browse my OneDrive for Business, upload/download files, preview documents, share with other SharePoint users, etc. That stuff works properly.
But if I click the Sync link to establish a synchronization connection between my OneDrive for Business and my desktop system, the "We're getting things ready to sync..." dialog gets overridden by a OneDrive for Business error box - "We can't
connect to the specified SharePoint site...".
We see this behavior whether inside or outside the firewall. I am logged into Windows, Office 2013 applications, and SharePoint using the same credentials: my Windows domain account.
Running Wireshark and Fiddler on my workstation, I see conversations being sent to live.microsoft.com when I click on the Sync link. This leads me to believe that *ALL* such sync connections are established by looking up the user's account in the Microsoft
cloud (even if the credentials are for an on-premises domain) and, further, that because of this, businesses must create an official in-cloud Organization ID for their domain even if they are not actually using Office365 services (e.g. even if they are only
using on-premises SharePoint) if they want to sync with on-premises OneDrive for Business.
I have seen almost zero documentation about this, and certainly nothing that states that you MUST register for an Organization ID even if you are only using on-premises SharePoint and on-premises OneDrive for Business, yet this seems to be the behavior I
see and that theory seems to be supported by my network traces.
So...
1) Can anyone confirm or deny this theory, or at least give a lot more detail about how SharePoint attempts to "find" the service when you click on the Sync link?
2) If you HAVE successfully set up on-premises OneDrive for Business and have NOT had to register an Organization ID, can you please share the details of how you configured things?
Many thanks for any help or pointers...
tkarp

I Just checked pre-requisites for Onedrive on-prem:
To support OneDrive for Business document libraries in SharePoint Server 2013, you must have:
A SharePoint Server 2013 My Site Host.
Configured the User Profile Service application.
The user must have an existing My Site with the personal site collection created.
To support synchronizing document libraries to a user's client workstation with the OneDrive for Business Windows Sync client, you must have:
Either
Office 2013 Standard or Office 2013 Professional Plus, or the stand-alone OneDrive for Business Windows Sync client.
An Office 365 subscription that includes the Office 2013 applications.
Client workstations running Windows 7 or Windows 8.
If you have to purchase Office 365 then you will need Organization ID which will be required for Document SYNC, or yous should have Office 2013 installed on system.
If this helped you resolve your issue, please mark it Answered

Users are unable to synchronize document libraries with OneDrive for Business

Hello,
We are having an issue with our users attempting to synchronize document libraries with OneDrive for Business. When a user tried to synchronize the document library either via the "SYNC" button on the document library page using IE or by
manually entering the document libraries path into the OneDrive for Business desktop app they receive the following error
"We can't connect to the specified SharePoint site". The users have the Edit permission to both the site and the document library. I have performed the following actions in attempt to get the synchronization to work.
1. Tested giving user the owner permission to the site and document library. same result.
2. Performed a repair on the users Office 2013 installation.
An interesting point to note is that I myself am able to synchronize the document libraries using both the "SYNC" button on the document library site and by entering the path manually in the desktop app. Difference between my account and the test
accounts is that I'm a site collection administrator and farm administrator. Can anyone shed some light onto this issue?

Hi Corey,
According to your description, my understanding is that the users cannot sync document libraries with OneDrive for Business.
I recommend to check the Permission Level to see if the Use Client Integration Features permission is selected.
If not, check this permission in the corresponding permission level which is granted to the users.
Please also check if the users have the right permission to sync the document library with OneDrive for Business.
More reference:
http://nheylen.wordpress.com/2014/05/15/sync-error-we-cant-connect-to-the-specified-sharepoint-site/
Best regards.
Thanks
Victoria Xia
TechNet Community Support

Issues when trying to setup alternate sync location of OneDrive for Business / SharePoint 2013 Libraries

Hello,
I have an issue that prevents me from choosing the alternate location of sync'ed OneDrive for Business folders. I'm trying to setup an alternate location for synchronization, using the guidelines found in the Office support web site.
The option to replace the default sync location appears the first time a SharePoint 2013 Library or OneDrive for Business is setup for synchronization.
Here would be a link to a snapshot (since my account has not been verified): /Forums/getfile/443247
At this point, the Library or personal OneDrive folder syncs correctly and the files are stored in the alternate choosen location.
However, on when trying to setup an additionnal Library for synchronization, the alternate sync location has not been saved and reverts to the default sync location. Furthermore, the option to replace the default sync location does no longer appear
on the dialog box.
Here would be a link to a snapshot (since my account has not been verified): /Forums/getfile/443249
I have tried by first sync'ing a SharePoint 2013 Library (instead of the personal OneDrive for Business folder) with the same result. Meaning that the first SharePoint 2013 Library correctly sync's in the alternate location of my choosing. However,
any subsequent attempts to sync either a SharePoint 2013 Library or the OneDrive for Business folder results in them being sync'ed to the original default location in a folder under the user's profile directory.
I'm using Office Professional Plus 2013 (64bits). The version of Groove.exe is 15.0.4605.1000 (12th March 2014 - 13 383 360 bytes).
Is there something I'm missing ?
Thanks for any help on this issue.

Hi SpringComp,
You can change the root path for libraries you sync to your computer, though you can do this only if you’re not currently syncing any libraries. If you’re already syncing at least one library and you want to change the path, you must first
stop syncing all libraries. Then, the first time you run the OneDrive for Business wizard to sync a library to your computer, you’ll see an option to change the location.
More information, please refer to the link:
http://office.microsoft.com/en-001/support/change-the-location-where-you-sync-sharepoint-libraries-on-your-computer-HA102893480.aspx
I hope this helps.
Thanks,
Wendy
Wendy Li
TechNet Community Support

Onedrive for business: Shared with everyone issues

I
We've SharePoint 2013 and OneDrive for Business (on-premises..)
When user put a file on "shared with everyone" OneDrive folder, other users can't view it... Any idea ?

Hi ,
According to your description, my understanding is that “Shared with everyone” OneDrive folder does not work in your SharePoint 2013.
For your issue, please check whether everyone has the permission of accessing “Shared with everyone” OneDrive folder.
You can go to your OneDrive -> My Documents. Click Sharing column of “Shared with everyone” folder, make sure it is shared with everyone:
Thanks,
Eric
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Eric Tao
TechNet Community Support

Feb/Mar 2015 Update: OneDrive for Business Error "Incompatible Office products are installed on your machine."

After Installing the Feb 2015 Updates for Office 2013 ProPlus via ClicktoRun, OneDrive no longer opens with the error message:
"Sorry, we can’t perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help. "
The eventviewer info is:
- <System>
<Provider Name="Microsoft Office 15 Alerts" />
<EventID Qualifiers="0">300</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-02-11T17:08:53.000000000Z" />
<EventRecordID>605</EventRecordID>
<Channel>OAlerts</Channel>
<Computer>BP-W-7DB824.raydon.com</Computer>
<Security />
</System>
- <EventData>
<Data>Microsoft OneDrive for Business</Data>
<Data>Sorry, we can’t perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help.</Data>
<Data>702089</Data>
<Data>15.0.4693.1000</Data>
<Data />
<Data />
</EventData>
</Event>
I have other office products on here including:
SharePoint Designer 2010
SharePoint Designer 2013
Microsoft PowerBI Designer Preview
and this is installed on Win 8.1 Enterprise
Kind of stumped what is causing this... I see KB2920798 mentions this error message is now added when cant open a document due to a mix of click-to-run and MSI install for office. I only have click to run for Office 2013 and the MSIs are only for
addons in excel (power query) and the additional Microsoft Software...
Anyone have ideas what is causing this and how to resolve?
I just finished applying March 2015 C2R updated on Office and the same issue recurred. This time I simply rebooted and it resolved. My best guess is it has something to do with a locked file that can't be updated but the Office Update installer
doesn't prompt to reboot.

I have the same problem. But I have Czech versions of the Word and OneDrive for Business ("OneDrive pro firmy").
I do not have the SharePoint Designer nor update KB2020798. I received KB2920746
on 11th February (plus other updates for Office, but any other for OneDrive for Business). Anyway,
uninstall of the KB2920746 doesn't help.
The error in Czech:
Microsoft Word
Je nám líto, ale tuhle akci nemůžeme provést. Na počítači máte nainstalované nekompatibilní produkty Office. Pokud máte správce, požádejte ho o pomoc.
P1: 702089
P2: 15.0.4693.1000
P3:
P4:
It helped me to unistall OneDrive for Business (Onedrive pro firmy) - displeasing solution,
right?;-(

Software bug in OneDrive for Business 1.2.2 (IOS)

I found a software bug in OneDrive for Business 1.2.2 (iOS) and is related to the space characters inside the logon name. I am using SharePoint 2013 (15.0.4617.1000 June 2014 CU) and my setup
corresponds with the OneDrive for Business App requirements.
I am not able to connect using OneDrive for Business 1.2.2 (iOS) to the SharePoint 2013 OneDrive personal site if the logon name has space characters in it. With the same user account, but this time with the logon name changed (removed all
the space characters) the authentication works and I am able to configure the app (OneDrive for Business 1.2.2 - iOS).
I wrote more details here
http://www.vioreliftode.com/index.php/software-bug-in-onedrive-for-business-1-2-2-ios/.
Any other of you in the same situation?

Hi,
I understand that the issue occurred in OneDrive for Business 1.2.2 (iOS).
If this is a suspicious bug, I recommend you to open a ticket with Microsoft.
In the meanwhile, you can post the thread at the OneDrive support forum:
http://answers.microsoft.com/en-us/onedrive/forum/ .
More experts will assist you, then you will get more information relation to OneDrive for Business.
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

Publishing: Sharepoint WorkSpace Vs OneDrive for business

I've SharePoint 2013 on premise with OneDrive for business. I've published SharePoint Site Collection App with Web Application Proxy (WAP). When a user is at home, he can creates files on his OneDrive folder, these files are automatically synchronize with
SharePoint 2013 server, OK ??
With SharePoint 2010 workspace, I think is different, user doesn't have a specific folder like OneDrive. When user is at home and creates a new file. Is this synchronize to SharePoint server ??? Must I publish something on WAP ??

SharePoint 2010 workspace syncs with SharePoint 2010. If a user creates a document in a SharePoint Workspace library at home it will sync with SharePoint 2010 the next time they log in to the SharePoint 2010 environment. If SharePoint is published
through WAP it probably limits the number of ports available. Which will keep the Workspace from syncing at that point. But when the user comes back on-premises the document will sync with the SharePoint 2010 environment. Workspace will still work
with SharePoint 2013, but it has been deprecated and will be going away at some time in the future.
Paul Stork SharePoint Server MVP
Principal Architect: Blue Chip Consulting Group
Blog: http://dontpapanic.com/blog
Twitter: Follow @pstork
Please remember to mark your question as "answered" if this solves your problem.

OneDrive OneDrive for business - URL autodiscover failing

Using Office 2013 SP1 with the latest updates I'm struggling with the autoprovisioning of the OneDrive URL.
When a user starts OneDrive for business the OneDrive application should automatically enter URL for the users OneDrive location, e.g.
https://companycom-my.sharepoint.com/personal/username_company_com/Documents
This doesn't happen for all users.
Sometimes the issue is resolved by:
- restarting the OneDrive application
- rebooting the computer
- logging into the OneDrive webportal and closing it
- Configuring outlook with the exchange online credentials
but for some users, the steps above don't help at all.
Sometimes when the application starts you see a small Window "connecting to server, please wait" for a few seconds. After this happens the URL wil always be pre-populated
I've done some digging into the registry and it looks like the data is stored in:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\ServicesManagerCache\Identities\5f2d5867fc7fd025_OrgId\O365_SHAREPOINT_5f2d5867fc7fd025\ConnectionURL
My question is twofold:
Is there a way to force the "connecting to server, please wait" dialog so the data is pre-populated?
Is there another way to force the registry key to be pre-populated before OneDriveis started?
Any help is greatly appreciated.

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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here

OneDrive for Business - Upload Error

Hello
I have recently installed the OneDrive for Business client on my PC. I can synchronise folders fine however when I make a change to a synchronised document on my PC I get the following error:
I had no issues when I used the SkyDrive Pro client on my machine.
I've tried this with a number of different libraries and sites and I get the same error.
I haven't upgraded SharePoint 2013 to SP1 yet.
Any ideas?

One thing i did notice is that when i am connected to the web and i open up a Word document from within OneDrive for Business it is not prompting me to check it out. I can upload files such as .txt documents fine using the OneDrive for Business app.
When I open it from wihtin the SharePoint web site it does prompt to check the document out.

Onedrive for business this library is not supported because it requires checkout

So installed a fresh install of Office 2013 from click to run on O365 this morning. Windows 7 Machine.
Tried to sync a library from SharePoint online using Onedrive for Business and got this error.
"this library is not supported because it requires checkout"
A number of users are already syncing this library with Office 2013 Onedrive for Business with out issue.
Any ideas anybody?

Having the exact same issue.
All of my clients are using OneDrive for business (desktop App on Windows 8.1) to sync site document stores. This has been working fine for a month (new system) without issue, until...
Thanks to some licencing fun, I've ended up uninstalling a few of my clients Office products, and re-installing them with a different Office 2013 package. As part of this process I had to use the following guide to install OneDrive manually, as the
Office Pro 2013 installer included the older SkyDrive.
https://support.microsoft.com/kb/2903984?wa=wsignin1.0
All of the users I have had to perform this "downgrade" on can no longer sync a document store with a check out requirement set. As soon as I disable the requirement on the site's document store, the user can sync the document store without
issue. I can straight away re-enable the check out requirement, and the user will continue to receive changes, and sync changes they make (going through the Office check out/check in process)
All of the users still on the original office package installation have no problems if the requirement is set or not.
I have noticed a versioning difference between the two installations...
One of my original installations with OneDrive working 100%, sits at version "17.0.4023.1211"
The new installations using the guide above, install OneDrive straight to version "17.3.1171.0714"
Is this a Microsoft "Feature upgrade" to wave off some sync issues (I never had any)???
- Walker

OneDrive for Business (on Premise) "we can't connect to the specified sharepoint site..."

Hello
We have SharePoint 2013 SP1 and CU Sept. 2014.
Problem:
When a User tries to sync with a sharepoint subsite, he gets the message above in the title until we give him at the minimum "read" permissions on the top level site collection.
https://sitecollection/subsite <-- sync not working until read on sitecollection
The subsite has its own permissions, it doesnt inherit anything.
I tried to recreate this issue in our lab. What i got was this:
http://sitecollection/subsite <-- sync doesnt work without read permission on sitecollection
http://sitecollection/sitecollection/subsite <-- sync
works fine even without read permission on any sitecollection (just edit on subsite)
The question is:
Why does it behave like this?
I dont want to give everyone "read" permission on the root site collection. It must be an other way to sync on subsites!
Thanks for any response! Any help appreciated!
Regards
SharePoint_Dude

Hi,
I tested the same scenario per your post in my environment, however the libraries in subsites can be synced with OneDrive for Business.
I recommend to check the permission of the user in the subsite to see if the user has
Use Remote Interfaces permission.
If not, please select this and then check the results.
More reference:
https://nheylen.wordpress.com/2014/05/15/sync-error-we-cant-connect-to-the-specified-sharepoint-site/
Best regards,
Victoria Xia
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

OneDrive for Business sync prompts for ODfB client install

Working with a client that has installed Office 2013 ProPlus on an image that is being deployed. Users currently logon to their computer with a local account (Active Directory in process of being deployed).  User is "migrated" and begins
to logon to Active Directory. User now logs on to the O365 portal and accesses their OneDrive site, not yet populated with documents. User clicks "sync" and is prompted to install a OneDrive for Business client, even though it has
already been installed as part of Office 2013 ProPlus. Install proceeds and Internet Explorer closes. Once install has completed, user logs on to O365 portal and attempts to sync OneDrive.   User is prompted again to install the appropriate
client.
I have tried clearing IE cache, launching IE in InPrivate mode and using Chrome.   Same behavior.
Any suggestions?
Thanks,
[email protected]

New fun behavior noted:
New behavior. Similar scenario:   User logging on to PC with a local account.   Office 2013 ProPlus, including ODfB is installed.   User is NOT currently using ODfB. Using Word
2013, Excel 2013, PPT 2013, Outlook 2013 ( connecting to Office 365 mailbox) and Lync 2013 (connecting to Lync Online) are being used by the users. Users machine is joined to a domain, User local account profile is migrated to domain profile.
User logs into PC with domain account. ( Matching the Office 365 account, typically [email protected] ). User logs into Outlook and Lync with no issues. User logs into the Office 365 Portal, selects OneDrive, and selects Sync.
"Sync this library to your device for easy access" window appears. User selects Sync now.. User is presented with "Sign in Call us overprotective, but we need to verify you account again before opening "https://realgoods-my.sharepoint.com""
windows. User enter his email address and clicks Next. User is then presented with "Sign In" windows and enters User ID and password. User is then presented with the "Overprotective" window. This happens 3 times
until user gets "We cannot connect to the specified SharePoint site." error message.
IE browser cache has been cleared. Steps have been followed to clear all document cache files. sharepoint.com, microsoftonline.com, office365.com have been added to the Trusted Sites zone and added to IE compatibility list.
Any clues on this one as well????
R,
Dale
[email protected]

OneDrive for Business sync client with Office 2007

We have 700 people organisation using Sharepoint 2013. One of the key features for us is the OneDrive for business that allows us to sync document libraries. BUT there seems to be a big problem with Office 2007 clients, after installing the separate client
opening and creating documents get's broken. Same thing is described here:
http://blogs.technet.com/b/odsupport/archive/2014/02/06/you-cannot-open-or-create-office-documents-in-sharepoint-2013-with-office-2010-and-office-2013-products-installed.aspx
Office customization tool cannot be used with standalone client and there is no way to disable Microsoft Sharepoint Foundation support. Technet states that Office 2007 is supported but it surely doesn't feel like it. SP2 fixes this for Office 2010, but that
doesn't help with Office 2007. Is there any solution for this?
Regards,
Sampsa

Hi,
It’s a known issue with Office 2007 or 2010 (without the latest Service Pack) along with SharePoint 2013.
To resolve the issue, you can install Service Pack 2 for Office
2010 and Service Pack 3 for Office 2007.
Or disable the IE Add On - "SharePoint OpenDocuments Class" .
Thanks,
Jason
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]
Jason Guo
TechNet Community Support

Synchronization issues on OneDrive for Business

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