Synchronization logs
Are synchronization errors when in cache mode just a way of life. I have never been able to find out what causes them. I see there is a registry entry to suppress them. I thought when I retired Exchange 2003 and went purely to Exchange 2010 they would go
away. My offline address book is working well so I'm at a lost what causes these. Any ideas?
17:12:49 Error synchronizing folder
17:12:49
[8004010F-501-8004010F-0]
17:12:49
The client operation failed.
17:12:49
Microsoft Exchange Information Store
17:12:49
For more information on this failure, click the URL below:
17:12:49
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0
Hi,
Is the posting the complete Synchronization Log? Is there a Done or Download successful under the log?
In most cases, these errors are logged in the Sync Issues folder when the items no longer exist in the Exchange mailbox. In these cases, the error can be safely ignored. Here is a KB descripted the details about it, please refer to:
Sync Issues folder for Outlook contains warnings such as "Synchronization of some deletions failed"
http://support.microsoft.com/kb/2606009
Regards,
Winnie Liang
TechNet Community Support
Similar Messages
-
Exchange 2010 / Outlook 2010 "client error in synchronization log"
Exchange
2010:
Error
in Synchronization Log
19:28:32 Error synchronizing
folder
19:28:32 [8004010F-501-8004010F-0]
19:28:32 The
client operation failed.
19:28:32 Microsoft
Exchange Information Store
19:28:32 For
more information on this failure, click the URL below:
19:28:32 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0
Please
assist with this error. Is it serious? The URL provided does not offer nor reflect any worthwhile information. Thanks.The error means that the client hasn’t located the resource it’s looking for
Does the error appear on all outlook clients?
Do you use organizational forms library? (KB
933358)
The error can be caused by incorrect permission on the “EFORMS REGISTRY”, so please run the cmdlet below to check the permission on
the Default group, the permission should be “Reviewer”
Get-PublicFolderClientPermission “\NON_IPM_SUBTREE\EFORMS REGISTRY”
Per my research, you can avoid this error by removing all the subfolders in the “EFORMS REGISTRY” folder, if you don’t use organizational
forms library. But, please use the Get-PublicFolderStatistics cmdlet to verify that no items under the “EFORMS REGISTRY” folder before. And, if the error still appears, please remove the OST file and then recreate the mail profile
Please run ExBPA against the exchange servers for health/permission check
Notes: If forms library replicas are added to Exchange 2010 servers, 80004005-501-4B9-560
will appear in the sync message, yet it can be safely ignored
Resources:
“The Organizational Forms Library has been deleted and re-created after the .ost file has synchronized the library” section
in You receive an error message when you try to synchronize your offline folder file if the Organizational Forms Library on your Exchange computer has
been re-created or cannot be located
James Luo
TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
If you have any feedback on our support, please contact [email protected] -
Where do I find the synchronization log?
Hello. I'm new to the forum (and Blackberry), and I've learned a lot the last few days browsing the posts; solved a few issues thanks to the many posters. So far, I haven't come across the solution to one problem. When I synch my Storm, I get a message: "There was a total of 2 reconrd(s) skipped during the synchronization as summarized below: Address Book: Device -0, Microsoft Outlook -2. Please check the synchronization log for more details."
Number 1. What would cause the skipped records?
Number 2. Where is the synchronization log? Using some information I found elsewhere, I look in the Program Files/Research In Motion/Blackberry folder, where there is supposed to be a PIN folder that contains the synch. log folder--but the PIN folder does not exist. I tried creating the PIN folder and re-synched, but that didn't work. Is the log located somewhere else for the Storm?
It seems logical if you need to view the log, RIM should provide a link to it along with the message, so you could jump right to it. Palm has always done that, and it can't be very difficult to add this convenience for users.Duh! I guess I need a remedial reading class! You were correct (of course!). I found the log just where you said it was. But I'm not sure how this log will help me to resolved the "skipped entry" issue. I've posted the text of the log below:
On 1/12/2009 9:03 AM
Synchronize Device MemoPad with Microsoft Outlook Notes
First System: Device
Second System: Microsoft Outlook
Second System File Name: MemoPad
Conflict Resolution: Notify
Input From First System:
Total Inputs From First System: 0
Input From Second System:
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
READ "<Unspecified>"
Total Inputs From Second System: 15
Summary of Data Analysis:
12/30/08--LOOK FOR BOOKS - Unchanged on Both Systems
HOTEL CARDS - Unchanged on Both Systems
Downey Savings - Unchanged on Both Systems
City National Bank - Unchanged on Both Systems
Social Security Numbers - Unchanged on Both Systems
ROBERTA'S HEALTH INSURANCE IN - Unchanged on Both Systems
Blackberry software (handango - Unchanged on Both Systems
3/25/08, DateBk6 Registration - Unchanged on Both Systems
GIFTS FROM ROBERTA - Unchanged on Both Systems
GIFTS FOR ROBERTA - Unchanged on Both Systems
7/26/07, DbFixIt Registration - Unchanged on Both Systems
1/29/07, DateBk6 Registration - Unchanged on Both Systems
LAKERS SCHEDULE-2008-2009 - Unchanged on Both Systems
Encino/Tarzana Dictation - Unchanged on Both Systems
REGISTRATION CODE FOR CUCUSOF - Unchanged on Both Systems
Records Added or Changed - Conflicting: 0
Records Added - Not Conflicting: 0
Records Changed - Not Conflicting: 0
Records Deleted: 0
Records Unchanged: 15
Updates To First System:
Total Updates To First System: 0
Updates To Second System:
Total Updates To Second System: 0
Field mapping used for translation:
Device Microsoft Outlook
Note - Title -------------------- Subject
Note - Body --------------------- Body
Categories ---------------------- Categories
Translation successful.
Thanks again! -
[eSSO] Enable Synchronization Log
Hello people!
I need synchronization log so I see when error ocurrent in the establish connection with eSSO Logon Manager.
I found IBM Troubleshooting TAMESSO documentation a Synchonization Log but is not funtionally with Oracle eSSO LM.
HELP ME!
thanks!Hi,
The Synchronization log errors will commonly occur when using cached Exchange mode. The errors were generated for various reasons like when clients try to Synchronize copies of emails from cached server folders, Network connectivity issues, multiples clients
access same email. The exchange sync will work fine even though the error logs generated. There are various ways in which this can be limited.
The one and widely used method is to keep these error messages out of the "Unread Mail" folder by creating rule in Outlook and other way is to create a new DWORD value in the registry.
Follow the below steps to create a new DWORD value.
- Open REGEDIT
- Go to HKEY_CURRENT_USER > Software > Microsoft > Office > 14.0 > Outlook > Options
- Now create a new DWORD value and name it as "EnableConflictLogging" and set the value as 0 (zero).
The values available are:
0 (zero): Never save modification resolution logs
1: always save modification resolution logs
2: only save critical modification resolution logs
Hope this helps.
Regards,
Santhosh.
www.jijitechnologies.com -
Hi,
I am using Toplink's cache synchronization by JMS. Is there a log where I can see the objects being synchronized.
Thanks,
MoinMoin,
You can get details of the cache coordination activities by enabling debugging. The details of what is being synchronized is not displayed in any log. This would be far too intrusive on performance. You could add this yourself by using a SessionEventListener.postCommitUnitOfWork. In this event the ChangeSet will include all changes that will be synchronized.
Doug -
Error while trying to test the Synchronization!!!
Hi all
The props file is configured properly with system name and sysid.
When I am trying to test synchronization URL and the data sync from java client, I am getting the following error.
Synchronization Log:
Successfully connected with Server
Processing of Inbound began
Unable to synchronize the data.File M25.Props Can't be found in the servlet configuration on J2EE engine.
I need help on this regard.
Thanks
PathyHi Pathy...
/meSync/servlet/meSync?sysid=<SystemID>&login=&password=<Password>&client=&language=<Language>&acknowledge=X&~test=true&
Check if u get this result
&WAF_SYNC&STATUS=&Execution Time =103129& HeaderType = MEREPLICATION
&MORE_PACKAGES_WAITING = & -
OneToManyMapping Synchronization
I have a case where a group of object mappings contains three levels of one-to-many relationships with indirection turned off.
I have a query that retrieves the top level object in this relationship, which in turn forces Toplink to invoke several subsequent queries to fulfill the one-to-many mapping requirements. In total four queries are executed for the operation.
If a single client session executes the query the entire operation takes from ~5 seconds to complete. However, if multiple client sessions execute the query in parallel the operation takes n clients * (~5 seconds). For 5 simultaneous sessions this translates into 25 seconds for all invocations to return.
After a bit of investigation it turns out that the extractresultFromBatchQuery method in OneToManyMapping is synchronized. This, in itself wouldn't be terrible if the synchronous behavior was forced around the full grouping of query executions. However, what is happening is that the calls are being interspersed from all of the sessions, forcing a wait on all previous query calls. For example, if session1 executes the query at the 0 second mark, and session5 at the 20 second mark, assuming 5 total sessions, the operation for session 5 will complete in 5 seconds, at the 25 second mark, but the calls for sessions1-4 will also complete at the same time.
Is synchronization required on this method? Is there some reasonable approach that will avoid this type of behavior?
I'm working with Toplink v9.0.3.Hello Rajko and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having difficulties synchronizing your BlackBerry® smartphone Contacts with your Microsoft® Outlook®.
To locate the record that is causing the error, enable logging as shown in KB01451 How to turn on advanced synchronization logging if a wired synchronization fails.
Once the record is located delete it then try the sync again.
Let me know how you make out.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
SMP 2.3 sp4 Synchronization in the native application on HTTPS
Hi I have a big problem with synchronization on port 443 / https.
This is the architecture.
At the Relay Server I have installed a trusted certificate in IIS.
I do not know what I need to use the certificate in SMP and application code.My code looks like this:
SMP101DB.java
_profile.getSyncProfile().setProperty("packageName","smp101:1.0" );
com.sybase.persistence.ConnectionProfile initProfile = new com.sybase.persistence.ConnectionProfile();
initProfile.setServerName("company.com");
initProfile.setPortNumber(443);
initProfile.setNetworkProtocol("https");
initProfile.setNetworkStreamParams("trusted_certificates=;url_suffix=;custom_header=\"X_SUP_APPCID:" + com.sybase.mo.MessagingClientLib.getInstance().getDeviceID()+ "\"");
initProfile.setDomainName("default");
getSynchronizationProfile().setServerName("company.com");
getSynchronizationProfile().setPortNumber(443);
getSynchronizationProfile().setNetworkProtocol("https");
com.sybase.persistence.NetworkStreamParams streamParams = getSynchronizationProfile().getStreamParams();
Log.e("DJAR", streamParams.toString());
streamParams.setUrl_Suffix("/ias_relay_server/client/rs_client.dll/rbs.farm");
streamParams.setTrusted_Certificates("/storage/sdcard0/download/certificate_company.crt");
getSynchronizationProfile().setDomainName("default");
DELEGATE.setInitialSyncProfile(initProfile);
DELEGATE.init("smp101:1.0", "com.test.smp101.android.mbo", META_DATA, _profile, getDSI());
SMP101SampleActivity.java
private static final int REQUEST_DETAIL = 99;
private static String USERNAME = "yyyy";
private static String PASSWORD = "xxxx";
private static String HOST = "company.com";
private static int PORT = 443;
private static int TIMEOUT = 600;
private static String networkStreamParamsRBS = "trusted_certificates=/storage/sdcard0/download/certificate_company.crt;url_suffix=/ias_relay_server/client/rs_client.dll/rbs.farm/";
private static String networkStreamParamsMBS = "url_suffix=/ias_relay_server/client/rs_client.dll/mbs.farm/";
private CustomerListAdapter adapter;
private static volatile boolean initializationDone = false;
/** Called when the activity is first created. */
@Override
public void onCreate(Bundle savedInstanceState)
super.onCreate(savedInstanceState);
setContentView(R.layout.main);
initializeApplication();
protected void onActivityResult(int requestCode, int resultCode, Intent data)
if (requestCode == REQUEST_DETAIL)
if (resultCode == RESULT_OK)
SMP101SampleActivity.this.adapter.refreshUI(true);
private void initializeApplication()
final ProgressDialog dialog = new ProgressDialog(this);
dialog.setProgressStyle(ProgressDialog.STYLE_HORIZONTAL);
dialog.setTitle("on boarding ...");
dialog.setMessage("Please wait while download initial data...");
dialog.setIndeterminate(false);
dialog.setProgress(100);
dialog.setCancelable(true);
dialog.show();
new Thread()
@Override
public void run()
try
int count = 0;
while (!initializationDone)
dialog.setProgress(++count);
Thread.sleep(500);
if (count == 100)
count = 0;
dialog.cancel();
catch (Exception e)
dialog.cancel();
}.start();
Application app = Application.getInstance();
app.setApplicationIdentifier("SMP101");
app.setApplicationContext(SMP101SampleActivity.this);
new Thread(new Runnable()
private void startLogon() {
Application app = Application.getInstance();
ApplicationCallback appCallback = new MyApplicationCallback();
SMP101DB.registerCallbackHandler(new CustomerDBCallback());
app.setApplicationCallback(appCallback);
SMP101DB.setApplication(app);
// Connection Profile
ConnectionProfile connProf = SMP101DB.getConnectionProfile();
connProf.setCacheSize(102400);
connProf.setNetworkProtocol("https");
Application.getInstance().getConnectionProperties().setFarmId("mbs.farm");
connProf.save();
// Application app = Application.getInstance();
// SMP101DB.registerCallbackHandler(new CustomerDBCallback());
// SMP101DB.setApplication(app);
// SMP101DB.getSynchronizationProfile().setServerName(HOST); // Convenience only
// Synchronization Profile
ConnectionProfile connProps = SMP101DB.getSynchronizationProfile(); //app.getConnectionProperties();
// LoginCredentials loginCredentials = new LoginCredentials(USERNAME, PASSWORD);
// connProps.setLoginCredentials(loginCredentials);
connProps.setServerName(HOST);
connProps.setPortNumber(PORT);
connProps.setNetworkProtocol("https");
connProps.enableTrace(true);
connProps.setMaxDbConnections(6);
connProps.setNetworkStreamParams(networkStreamParamsRBS);
connProps.save();
@Override
public void run()
try
Application app = Application.getInstance();
// ConnectionProperties
ConnectionProperties prop = app.getConnectionProperties();
prop.setServerName(HOST);
prop.setPortNumber(PORT);
prop.setNetworkProtocol("https");
prop.setFarmId("mbs.farm");
Log.i("SMP101","Starting Application Registration");
if (app.getRegistrationStatus() != RegistrationStatus.REGISTERED) {
startLogon();
try {
app.getConnectionProperties().setLoginCredentials(new LoginCredentials(USERNAME, PASSWORD));
app.registerApplication(3600);
catch (Exception e)
Log.e("SMP101","Cannot register " + e.getMessage());
} else {
app.startConnection(TIMEOUT);
Log.i("SMP101","Application REGISTERED");
if (!SMP101DB.isSynchronized("default")) {
Log.i("SMP101","Starting Initial Sync");
SMP101DB.disableChangeLog();
SMP101DB.synchronize(); // Initial Synchronize
SynchronizationGroup sg = SMP101DB.getSynchronizationGroup("default");
sg.setEnableSIS(true);
sg.save();
SMP101DB.synchronize();
Log.i("SMP101","Initial Sync COMPLETED");
SMP101DB.enableChangeLog();
catch (Exception e)
e.printStackTrace();
finally
initializationDone = true;
SMP101SampleActivity.this.runOnUiThread(new Runnable()
@Override
public void run()
adapter = new CustomerListAdapter(SMP101SampleActivity.this);
ListView listView = (ListView) findViewById(R.id.listView1);
listView.setAdapter(adapter);
listView.setOnItemClickListener(new OnItemClickListener()
@Override
public void onItemClick(AdapterView<?> a, View v, int position, long id)
Intent intent = new Intent(SMP101SampleActivity.this, DetailActivity.class);
intent.putExtra("sk", adapter.getSK(position));
SMP101SampleActivity.this.startActivityForResult(intent, REQUEST_DETAIL);
}).start(); -
Outlook Synchronization error "[80004005-501-4B9-560]"
[Symptom]
============
In Cached Mode Outlook, every time you open the Outlook, a synchronization log will be logged like below:
8:53:54 Synchronizer Version 14.0.4760
8:53:54 Synchronizing Mailbox 'Dainelli Dario'
8:53:54 Synchronizing Hierarchy[..]
8:54:01 Synchronizing Forms
8:54:01 Downloading from server ‘abc.contoso.com’
8:54:01 Error synchronizing folder
8:54:01
[80004005-501-4B9-560]
8:54:01
The client operation failed.
8:54:01
Microsoft Exchange Information Store
8:54:01
For more information on this failure, click the URL below:
8:54:01
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-4b9-560
8:56:01
Done
[Cause]
============
It is a known issue. This issue occur when you have Organizational Forms Library feature enabled on Exchange Server. When Outlook tries to sync the folder (All the Organization
Forms store in the Exchange Server’s Public Folder Database -> System Folders ->EFORMS Registry), an unexpected sync error occurs. However, this does not mean this behavior infects the Organization Forms data
synchronization. We have done tests on serval machines. The result is users can still use
Organizational Forms properly with this error
synchronization log in Outlook.
[Solution]
============
You have two options:
1. Just safely ignore this error because there is no user impacts.
2. If you don’t need the Organizational Forms Library feature, you can just disable this feature to workaround this issue.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.Hello，
According to the above sync issues, when sync the message RE:MTest, an error occurs. Please follow the DareDevil57's suggestion to delete the message to check the result.
Please manually download message via send/receive or F9 key.
Cara Chen
TechNet Community Support -
RDBMS Synchronization problem in ACS Appliance 3.3
Hi,
I was adding multiple AAA Clients on ACS Appliance using RDBMS Synchronization option I followed the complete steps but failed to synchronize accountActions.csv file on ACS my ftp server is working fine and returned the logs saying "accountActions.csv file read recieved file successfully size 0 bytes 0.00 kbps" and RDBMS synchronization logs ACS reported as "No import CSV file on ftp server - nothing to process" I have attached related screen shots. Any help on this issue will be highly appreciated.
Thanks in advance
Best Regards,
AhmedThe format of the accountsaction.csv file is incorrect as a result of which the RDBMS Synchronization is not executed correctly.
I have attached a sample accountsAction.csv file for you.
(i) The AAA Client C7609-X with the ip address 10.10.10.10 has been added with the shared secret key as mikey and is is registered with TACACS+
(ii) The NDG michasisX has been added.
(iii) The device C7609-X has been added to the NDG michasisX
Place the file in the FTP and try performing an RDBMS synchronization. Restart the ACS services.
Then you can add the devices as per the sample file attached.
Also check if the file name is exactly the same in the RDBMS Synchronization page in the ACS
Hope this helps,
Soumya -
Synchronization with Consolidator
Hello!
Does anybody has successfully run a HttpSync synchronization between an Oracle lite 8i on a Psion 5 (OKDemo) and O8.0.5 on WinNT?
The first Http-Sync was correct. But after an update in the OKDemo, the Http-Sync always fails in the "composing" step.
Program: conscli
Errorcode: KERN-EXEC
ErrorNum: 3
Any idea?
thanks, RichardHello Rajko and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having difficulties synchronizing your BlackBerry® smartphone Contacts with your Microsoft® Outlook®.
To locate the record that is causing the error, enable logging as shown in KB01451 How to turn on advanced synchronization logging if a wired synchronization fails.
Once the record is located delete it then try the sync again.
Let me know how you make out.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
Synchronization failure after upgrade to Desktop Software v.7.0
When trying to synchronize with Outlook after upgrade to Desktop Software v.7.0 got a message "CRADSDatabase ERROR (5211): There is an error converting Unicode string to or from code page string". The other options like device backup, synchronization of images and videos, file transfer, work fine. I am on BB Bold9700 (v.6.0, 2949) and Sony Vaio with Windows 7. The direction of synchronization does not matter and the same error pops up when e.g. only Tasks are attempted to synchronize. There were no problems with Desktop Software v.6.
Hello again.
I have a few ideas...including the registry cleansing that you did not do, along with the other things in that thread that you may have skipped over.
In addition, hHere is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Error While synchronizing with DOE
Hello Experts!
I have installed NW Mobile 7.1 client on PDA. I created device in DOE, after giving required sync settings, I could see synchronize my device with the DOE. The device status in DOE gets changed from Initial to Registered after Sync. However, on my PDA while I am synchronizing, it gives messages"exchanging messages with the server". This message comes until the status bar is at 50 %, after reaching this point, the status bar doesn't go ahead and after some time I get an error message "unexpected end of file from server".
Am I missing out on any setting. I think I am able to connect to the server but the synchronization cycle is not completing.
In the Synchronization log it is showing that last sync was successful and Device ID, Physical ID , Device Name is getting displayed.
Can anyone help me out with this.
I am attaching the error message in the trace file below.
<r id="1232620884343" t="16:11:24" d="2009-01-22" s="E" c="000" u="SISLMOB1" g="en" m="Error during synchronization --> java.net.SocketException: Unexpected end of file from server
at sun.net.www.http.HttpClient.parseHTTPHeader()
at sun.net.www.http.HttpClient.parseHTTP()
at sun.net.www.http.HttpClient.parseHTTPHeader()
at sun.net.www.http.HttpClient.parseHTTP()
at sun.net.www.protocol.http.HttpURLConnection.getInputStream()
at java.net.HttpURLConnection.getResponseCode()
at com.sap.tc.mobile.cfs.sync.transport.HttpSynchronizer.readHttpResponse()
at com.sap.tc.mobile.cfs.sync.transport.HttpSynchronizer.exchangeMessagesWithServer()
at com.sap.tc.mobile.cfs.sync.transport.HttpSynchronizer.doSynchronize()
at com.sap.tc.mobile.cfs.sync.SyncManager.synchronize()
at com.sap.tc.mobile.wdlite.container.SyncProgress.doSync()
at com.sap.tc.mobile.wdlite.container.SyncProgress.access$500()
at com.sap.tc.mobile.wdlite.container.SyncProgress$SyncThread.run()
at java.lang.Thread.run()
">
Regards
SrikumarHi,
Here are some possible reasons...
1. The connection seems to have been dropped by the server.
2. A non-suuported HTTP version or format was used.
- HTTP 1.0 does not issue Status Lines that begin with "HTTP/1.1", so
if you expect a different version and it is not there, then this would
be an Exception (to the rule).
3. Packets are being dropped without retransmission from the server.
4. Non-Implemented Method (GET, HEAD, POST, TRACE, DELETE, PUT), if you
expect to get a POST and in reality get a TRACE, then the line will be different and could possibly cause an error (but an exception?).
5. A timeout or connection was reset.
Regards
Manohar -
Why is it so difficult to get an answer on how to connect a Blackberry Bold 9930 to a Windows 7 PC?
I've been jumping through hoops for days trying to get my brand new Blackberry Bold 9930 to connect to either of my two PCs. It will not connect to my new MacBook Pro or a new Windows 7 laptop. I am up to date on all software. This is very frustrating. Can anyone please help? I've read article after article and I cannot believe RIM does not post a fix for this. I've wasted hours trying to get this thing to work. It is no wonder people are moving away from Blackberry.
Hello,
Well, it works just fine for many people...and there's no way to know, from your post, why it's not working for your specific situation...which quite naturally would preclude posting any sort of fix to your situation. From what you've said, all I can recommend is this:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Of course, if we could know more about what exactly is going on in your situation, we might be able to provide you with better guidance...but from a report that basically boils down to "it's not working", there's really no direction to go in seeking out help for your specific situation. Details about exactly what you try and exactly what results may be more helpful.
Also, here is the list of other troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Hello,
Using Desktop manager 5.0.1, I can no longer sync Microsoft Outlook Calendar 2007 with my BB 9700. My Desktop manager installed quite a few updates this morning, prior to this syncing problem. Outlook Contacts and Task appear to be syncing ok after the updates were installed.
Any suggestions?
Thank you.
I should add there are a couple messages that pop up as it appears to be trying to sync the calendar, but they disappear to quickly for me to read and jot down the message.Hi and Welcome to the Forums!
Those messages would help a ton...otherwise it's just guesswork. As such, I recommend activating advanced logging to see if that provides you anything more useful:
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code
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