Synchronization problem MoH in CTI port

Question

Hi
I have a problem with the synchronization of  User Hold Audio Source and Network Hold Audio Source in the CTI Ports. The callmanager cluster is 6.0.1.2121-1 and UCCX 5 versio.
After doing a Data Resync the result is User Hold Audio Source-- UUID changed from {AC0250B0-6F23-4D91-A73B-A733B011C5CE} to {31E8EA9C-57832-43F7-8384-4C6351A97110}.
Attached is a picture about the result of Data Resync process.
Thanks in advance.
Regards.

Answer 1

MOH issues can be tricky, but let's start with a couple of assumptions:
1.  You are running a single CCM cluster
2.  The callers coming into the UCCX system are all using the same MRGL
3.  If you're using Multicast for MOH, then you have multicast properly set up. 
4.  You have the MOH audio source files loaded on all the servers where it needs to be (must be loaded on each MOH server individually, these do NOT replicate).
I make the above statements because if any of the above are not true, you can have issues, and while they may manifest on UCCX, they are not UCCX problems.
If you have the data resync/check coming up clean, and it's still misbehaving, open up the call control groups and make some small modification to them...change the description or something so that it will delete all the ports and then rebuild them.  Make sure you open up the more info and confirm the settings are where you want them to be.  The existing ports will get deleted and then rebuilt.  This will resolve any issue where someone modified something directly on CCM that could potentially cause your issue.