Synchronize email password is invalid

hi guys,
everytime i log into my email settings i am prompted to sync my @live.com email account with my bb device. it only requires my email password. when i enter my password in order to sync email account with bb, i get "account password is invalid" and then it just moves on to my added emal addresses. the email addresses have been added just fine, they work just fine, i get my notifications through my bb device, servicebooks are in order.
why does it keep asking me to sync my email account and why is my password invalid --its not like i don't know my own password --
p.s. it does not prompt me to sync my @yahoo.com account, only the @live.com

Thanks for responding Graham. Re-setting my password at home office includes the Active Directory domain, which is something only I can do. A network admin could re-set a temp password, but it would change at next log-in and I can't administrate it on my iPhone. There must be a way to stop the phone from constantly trying to sync. The phone gets hot and the percentage indicator counts down almost 1% a second.

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Good day,
My girlfriend has been using her btinternet email account for a few years without issue, but about a month ago she started getting intermittent login failures to her BT Yahoo email account; Outlook pops-up the "request network password" and Thunderbird pops-up a message about the name or password being invalid. There are no error codes. However, if she uses a browser; Firefox or Internet Explorer, there is never a problem (so we know the password is correct), but if she uses an email client like Outlook or Thunderbird then increasingly, the client is unable to retrieve emails for several hours and usually whilst she is doing something else like using Excel, the emails suddenly burst into life. I work in IT as a Unix sysadmin so know my way around this basic stuff (or so I thought) but I cannot figure out what is going wrong here. We have just spent 5 hours talking to four different Indians who do not seem to understand the problem and certainly have not been able to help. Strangely enough, if we login using a browser then invariably the email clients start working, albeit for an hour or so. We have access to two computers:
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Laptop running Windows 7 and using Thunderbird.
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Kind regards,
Rob

mostly_human wrote:
Good day,
My girlfriend has been using her btinternet email account for a few years without issue, but about a month ago she started getting intermittent login failures to her BT Yahoo email account; Outlook pops-up the "request network password" and Thunderbird pops-up a message about the name or password being invalid. There are no error codes. However, if she uses a browser; Firefox or Internet Explorer, there is never a problem (so we know the password is correct), but if she uses an email client like Outlook or Thunderbird then increasingly, the client is unable to retrieve emails for several hours and usually whilst she is doing something else like using Excel, the emails suddenly burst into life. I work in IT as a Unix sysadmin so know my way around this basic stuff (or so I thought) but I cannot figure out what is going wrong here. We have just spent 5 hours talking to four different Indians who do not seem to understand the problem and certainly have not been able to help. Strangely enough, if we login using a browser then invariably the email clients start working, albeit for an hour or so. We have access to two computers:
Desktop running Windows XP and using Outlook 2003.
Laptop running Windows 7 and using Thunderbird.
If I use her laptop from my home then the issue is still there, which eliimates anything on her hub. If I add her email account settings to Thunderbird on my Mac I get the same issue; sometimes I can retrieve her mail, sometime I cannot.
Nothing has been changed on her desktop but I have tried just about every setting for SMTP in Thunderbird, some work for a short while. One of the Indians remotely checked Thunderbird on the laptop and another checked Outlook on the desktop. Of course email worked just fine as they insisted we sign on with the browser. Email failed less than 10 minutes after the first call ended today and with the operator insisting email is fixed forever!
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Kind regards,
Rob
Hi Rob. Welcome to the forums.
A few weeks ago, there were some serious issues with the mail servers causing the problems you are now seeing. Although I wouldn't say it has been fixed completely, it has certainly massively improved. However your case is probably something that seems to happen from time to time, and is typically a fleeting error - but may last a few days.
Have a look at my shortcuts, link below, option 0d/h and alter the server names. That can very often clear the problem you are seeing.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Synchronize email password is invalid

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