Synchs iphone but won't restore without password
itunes synchs with iphone but won't restore without password to unlock iphone backup files. Have tried every password I know, including the one revealed in keychains, and numeric values such as 0000, etc. to no avail. Have checked other forums and all offer possible solutions such as deleting files from itune restarting and upgrading, jailbreaking and various other terms which I do not understand...all sound iffy and possibly precarious, at best since they are not apple supported forums and some users report success using such methods but others do not. This is an apple issue and should be addressed by apple. How can I discover the wanted password and restore function to my phone, avoid this happening again with future updates, and not have to waste 3 days of my life to recover from an apple generated issue?
Hello jxshurobinson,
I'm sorry to hear you are having issues with your iPhone. If you are having issues restoring your iPhone and are just seeing the Connect to iTunes screen, you may find the following articles helpful:
Resolve iOS update and restore errors in iTunes - Apple Support
Resolve iOS update and restore errors - Apple Support
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Also, from your description, it sounds like the phone may have still been Activation Locked to the previous owner's account. If that is the case, you may also find this article useful:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
Sincerely,
- Brenden
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iphone 3G won't restore because of error 1015 please help
Hello, nanipan.
Thank you for visiting Apple Support Communities.
Here is an article that you may find helpful with this issue.
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Cheers,
Jason H. -
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Send him this link and tell him to reset/find the information for his Apple ID.
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FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
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3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug (very important)
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ON COMPUTER
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Hello jxshurobinson,
I'm sorry to hear you are having issues with your iPhone. If you are having issues restoring your iPhone and are just seeing the Connect to iTunes screen, you may find the following articles helpful:
Resolve iOS update and restore errors in iTunes - Apple Support
Resolve iOS update and restore errors - Apple Support
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Also, from your description, it sounds like the phone may have still been Activation Locked to the previous owner's account. If that is the case, you may also find this article useful:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
Sincerely,
- Brenden -
I reset my iphone, but I do not mail password to restore
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We can't help you with that. Are you talking about your Apple ID? https://iforgot.apple.com/password/verify/appleid
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