Syncing an E-Mail with OI to a service call

We use the OI-Addon very much in our company and are quite happy with it except one thing: you cannot connect an e-mail with OI to a service call or create one in OI.
When you click on 'Save E-Mail as Activity' on the second tab you can choose from a list to which item the activity shall be connected to; from this list you can select almost everything (Invoices, Delievery Notes,... but also Articles etc.), but not service calls.
Since we get many e-mails concerning service calls it would be a great feature to be able to connect the e-mails to the service call directly with OI - could this be realised in one of the next PL?
It also would be great if there was a possibility to create a new service call via OI, e.g. like creating a new contactperson.
Thank you & best regards
Peter Zschech
Edited by: Peter Zschech on May 18, 2009 3:56 PM
No one out there with the same issue?

Absolutely same issue!!. This is one of the major links to using SBO in a Support / HelpDesk environment - By Service Call / By BP.
In general the OI can be extended in many ways to be much more powerful than just copying info to be visible in either Outlook or SBO.

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