Syncing Creative Cloud files on different computers

Hi I have been working in Canada for 3 weeks and set up all my files to the creative cloud, but now back in the UK working on my regular MAC CC says it can't sync the files.
What can I do?

Hi,
Can you send me your log files please?. You can find them in the following locations:
Mac:
/Users/<username>/Library/Application Support/Adobe/CoreSync
Windows:
C:\Users\<username>\AppData\Roaming\Adobe\CoreSync
'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
Please send upload them to Creative Cloud and send me a link at [email protected]
Also you can check out these links for tips:
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
Error: "Unable to sync files"

Similar Messages

Creative cloud files in more computers?

Ok, I have CC applications installed in one windows and on osx imac.
But I want to have shave and vie the cc files only (not apps) i more computers.
(at least one win and one osx laptops)
THe question is:
If I download and install the desktop CC app, does it count as an additional CC installation? no cc apps here just need the cc file folder.
Just wondering before doing it.
Regards

The latest version of Adobe Ideas (2.9.1) does not have automatic synchronization. Transferring files from Ideas to Creative Cloud and vice versa now requires manual steps.
To copy files to the Creative Cloud, go to the organizer view and tap the cloud button in the top right of the screen. This will prompt you to select the files you want to copy. Once you select one or more files, tap the Copy button. This will bring up a file browser that shows your files on Creative Cloud. Tap the Copy button again to confirm where you want to copy the files to.
To download files from Creative Cloud to Ideas, tap the "New From File" button at the bottom of the organizer view. (This button has an image icon with a '+' next to it.) Tap "Creative Cloud" from the popup menu. This will bring up a file browser that shows your files on Creative Cloud. If you tap on a .idea file, the file will be copied to your iPad and bring you into sketch mode with that file.
As for Draw, the "Fetch All Files" is not designed to ever be grayed out. Could you send a screenshot so we can diagnose why it is not tappable in your case?
Hope that helps,
Frank
Ideas Engineering

Can I use Adobe Creative Cloud on two different computers?

Adobe is nuts!!!
What more can I say about this?
OK, how bout this? Can I transfer activation from my laptop to the IMac?
Come on guys be as creative as your programers.

R.mack001 moving this to a separate discussion. Please see the following in regards to your question about transfering activation from your laptop to your iMac.
Can I use the software I download from Creative Cloud on multiple computers?
Yes, you can use Creative Cloud desktop applications on two computers at once, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.
R.mack001 you can find more information in our Creative Cloud FAQ at https://www.adobe.com/products/creativecloud/faq.html#how-works. I would recommend reviewing this resource as it covers most common questions regarding the Creative Cloud.

As a solo CC member, can I install different Creative Cloud applications on different computers?

I have a PC laptop and work desktop PC that I use for Audition to edit podcasts. I have a Mac at home that I want to use for photoshop (and also install it on my work PC, maybe). So that's 3 computers, but each Adobe application will only be on one (or 2 at most) computers. Does that align with the licensing agreement, or do I have to designate 2 computers for any and all the CC application?
Thank you,
Rich

You need to align up to 2 computers for all your Adobe Cloud products. 3 computers violates your TOS.
Nancy O.

Working in Lighroom on two computers (synced with Creative Cloud files).

Hi all,
I'm sure this question has been addressed before but I haven't been able to find a relevant discussion on the forums, so hopefully someone can help out.
After I shoot a series of photos (e.g. on a trip or for work) I use Lightroom for my workflow. Rating, flagging, etc. prior to editing (simple edits in LR and then advanced retouching in Photoshop). I have traditionally done all of this on one computer with one LR catalog, and only one computer needs to have a full catalog on it at the end of the day (not both).
Really, the only thing that needs to sync is the metadata (XMP's are fine) and any changes to the original files (e.g. if I edit one in Photoshop). I have a full CC membership at my disposal, as well as things like Dropbox, Cubby, etc.. Here's what I thought about doing, please let me know what you think or if there's a better way in your mind:
1. Create folder on Computer A in the Creative Cloud folder (or Dropbox, or whatever).
2. Import photos to LR catalog on Computer A.
3. Import synced photos to (separate) LR catalog on Computer B.
4. Work on either computer independently, as XMP's and file changes should be synced after working with files.
5. When finished, move folder on Computer A to its rightful place in my albums folder. (Use LR to move the folder so the catalog stays updated).
6. Delete folder/catalog entry on Computer B.
Does this work? If I want to use Lightroom Mobile (sync with my iPad) how will that affect this workflow?
Thanks all!

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

You cannot change your default location of "Creative Cloud Files" for sync from desktop

So, I'm finding that I am restricted from moving the "Creative Cloud Files" container (for syncing to the cloud from my desktop). It is bound to C:Users/Name and will not move.
This is very saddening and seems like an elementary function that should be included.
I do not want to store things on my small SSD C: drive -- thanks.
Am I missing something here?

Hi Mark,
As per Adobe F.A.Q, I would like to state that :http://www.adobe.com/products/creativecloud/faq.html
"Your files remain on your local hard drive. You can also choose to take advantage of the ability to synchronize your local files with your Creative Cloud storage. Even if you choose to sync your files to Creative Cloud, you will always have a local copy of your files."
There are some workarounds, it might work out, you can try it : It is for windows
First, stop the sync and exit the app ( right-click on the Connection icon and click Turn Sync Off, right-click again and choose Exit )
Go to “C:\Users\your user name” folder and locate Creative Cloud Files folder
Move the folder to a different location ( e.g. “D:\Data\Creative Files” ) and make sure that you move complete Creative Cloud Files folder
Run cmd.exe in admin privileges ( type cmd in Start menu, right click on cmd and select Run as administrator )
Type following:
mklink /J “C:\Users\your_user_name\Creative Cloud Folder” “D:\Data\Creative Files”
You should receive message that the junction is created ( refer to this guide if you need more help:Complete Guide to Symbolic Links (symlinks) on Windows or Linux )
Now to test it BEFORE you turn on the Connection app simply copy something to “D:\Data\Creative Files” folder, than go to Creative Cloud Files folder in your users folder and you should see the file you copied
If you are able to see the file, all you have to do is to start the Connection app! Hooray!
This guide should work for Windows 7 and Windows 8.
Refered Links:http://notes.darrenseamark.com/post/42451349686/how-to-move-the-default-adobe-creative-clo ud-connection
http://tomaxxi.com/2012/11/move-your-creative-cloud-files-folder/
Please read the disclaimer in detail.
Regards,
Rajshree

CoreSync.exe blocks all network traffic while (slowly) syncing my Creative Cloud files

Hello folks,
Since the latest Creative Cloud update (I'm using version 1.9.0.465 as of this writing), I've been unable to successfully sync my Creative Cloud Files folder.
First things first, as other forum users have posted elsewhere, when the update installed itself, my Creative Cloud Files folder was moved from my chosen location to its default location (C:\Users\MyUserName) and I've been unable to put it back where I wanted it.
However, more pressingly, I noticed that every time I booted my computer, neither my wife nor I were able to access the Internet. After a couple days' trial and error I realized that Creative Cloud was trying (unsuccessfully) to sync about seven files (totaling about 750MB) to the cloud, and anytime the sync was actively working, my network access was completely blocked. Even the Creative Cloud desktop app itself couldn't access the Internet to authenticate my apps or Typekit fonts.
I have managed to get much smaller files (1MB, 5MB, up to 15MB) to sync successfully, however this takes a really long time, and no one on my network can manage to load a web page on their device until the sync is complete.
Right now I've got syncing paused, and everything on my network is working fine.
For some additional info, I've attached a screen grab of my Networking tab from Task Manager:
The big spikes in that graph are me and my wife loading up tons of web content-- YouTube videos, a million tabs of who-knows-what, all acting normally. Then I hit Resume on CC's sync operation, my activity line clamps way down, and no one can load any Internet content anywhere. After that, I released my computer's IP address from the command prompt, at which point Creative Cloud Desktop returned a connection failure, and I quit the app. When I renewed my IP address, I noticed our network access was still blocked, even though Creative Cloud was not running. I traced the problem back to CoreSync.exe, which had continued running even after I'd quit Creative Cloud. The moment I ended the CoreSync.exe process, everything was back to normal... until I restarted the Creative Cloud app, which in turn restarted CoreSync.exe. It was only after pausing CC's sync operation that we were able to use the Internet again.
So! To sum up, here are my two issues:
Syncing is entirely broken, and prevents everyone on my network from using the Internet while CC spins its wheels.
For some reason, following the same update, I'm unable to change the location of my Creative Cloud Files folder.
Some things I've tried:
Uninstalling & reinstalling the Creative Cloud Desktop app-- no change
Clearing my archived files on creative.adobe.com in case there was some weird argument happening between my live/syncing files and my archived files-- no change
Manually adding CoreSync.exe to my Windows Firewall whitelist-- no change
Finally, I can recreate this issue on my second computer, running the same version of Creative Cloud but running off wireless instead of Ethernet. Same symptoms-- feed it a file to sync, and everyone's Internet access is gone until the sync operation [eventually] finishes.
I'm completely stumped and very frustrated. I rely heavily on CC's file syncing feature, and as it's the only cloud storage product I'm actually paying for, I'm not willing to abandon it for another service like DropBox. I'm willing to try just about anything-- and in the meantime I'm just wishing Creative Cloud Desktop app updates weren't compulsory; the last build I'd installed here was working perfectly fine.
My basic system specs in case it's helpful:
Windows 7 Professional x64 SP1
2x Intel Xeon E5-2670 @ 2.6GHz
64GB DDR3 RAM
nVidia Quadro 4000
Any insights would be incredibly appreciated! Thanks in advance.

Heyo Dave,
Thanks so much for your reply and suggestions. Here's what I've discovered after some more noodling.
I'm no networking guy, but I can't seem to find anything about my modem or router that would explain why my upstream traffic is being throttled using CC-- especially since it's all the same hardware I was using last week before I updated CC.
In addition, I've tried test uploading a couple of files using DropBox, Google Drive, and WeTransfer.com, and neither process interrupts Internet use on my network.
With all that said, I did go in and pull back my Transfer Speed settings in CC from Maximum to Low, and that made a big difference! Syncing continued to work, and our other network requests were working just fine. I managed to get my upload speed set as high as Medium; High and Maximum both kill my network within seconds of being set.
So I'm not sure what was done to the CC application in this release to supposedly enable us to "Sync Files and Fonts faster" (from the release notes), but whatever it is, it's got my uploads capping at 100Kbps (compared to a minimum 350Kbps using Google Drive) unless no one in my home wants to check their email for the next hour. That's a significant bummer for me, as my After Effects projects regularly swell to ~50MB toward the end of a project.
I'd like to submit a big report here, since really the only variable at play in this situation was the Creative Cloud update. However, unfortunately it looks like the bug report form is down... I'll have to try again later.
In the meantime, if there are any other suggestions for experiments I can run on this beast, I'm happy to oblige and report back in case other folks with similar issues can get some relief!
Thanks again,
Jared

How do I specify the 'My Documents' folder as the sync directory for 'Creative Cloud Files'?

I know how to move the 'Creative Cloud Files' directory within preferences, but when I do this, it simply moves the 'Creative Cloud Files' directory within the 'My Documents' folder. I do not think you can set a specific folder as a 'sync' folder in the preferences. Would creating a symbolic link to the contents of 'My Documents' in 'Creative Cloud Files' directory work to enable the contents of 'My Documents' to sync with the cloud? This is for within Windows 8 BTW...

Yes, I understand this. Perhaps a suggestion then to offer this as a feature in a future update. It would be useful to be able to specify an existing documents directory. For example, I have a couple of years worth of client work (psd, html, tpl files mainly) that would be useful to be able to have synched to the cloud without having to relocate them. I have sites configured in Dreamweaver that if I moved those files to the Creative Cloud folder, I would have to reconfigure all those sites. It would just make management of the various Adobe file types easier to have this option.
Thanks for your help anyways.
Chris

My creative cloud files won't sync.

My creative cloud files won't sync. I've tried the suggestions made on here i.e.: pausing the sync and restarting creative cloud, but it hasn't made any difference.
Has been working fine, up until 2/3 days ago and it just stopped working ... Help!

We should be able to resolve the file sync problem without needing to reinstall or change your user account.
Have you used any restricted characters in your file or folder names?
Help article: Error: "Unable to sync files". If none of the steps in the help article resolve the problem then please email your Core Sync log files to [email protected]
The location for each OS are:
Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

Creative cloud files sync without copying

Dear Creative Clouders, Is it possible to sync files from other folders (without copying to Creative Cloud Files folder). I tried to use symbolic links on Mac, but it does not seem to work.

Hi,
All files must be within the Creative Cloud folder for them to sync correctly.
Thanks
Warner

Why is my amount of space used different from my Creative Cloud Files Folder size?

Why is my amount of 'space used' different from my Creative Cloud Files Folder size? CC is telling me I'm using 93% (18.6GB of 20GB) but my CC File Folder only contains 13.42GB?

Have you checked the "Archive" section on the Creative.adobe.com website ?
When you delete the files then they are moved to the "Archive" from where you can delete the content permanently.
Clear the Archive section and then check.

Difference in size of Creative Cloud Files synced folder and online file space used

Anyone have any idea why Creative Cloud says my space used online is 50% larger than the total file size in my local "Creative Cloud Files" folder? I've logged in and out of my account, restarted the Creative Cloud app, checked my archive online through the browser, and emptied my archive online.

I have replied to your private message about resolving this issue.

Why do I have 3 'Creative Cloud Files' folders?

Hello! I have a question about the Creative Cloud folder structure/syncing.
I installed the Creative Cloud Desktop application on my MacBook Pro and then installed the following programs: Lightroom, Photoshop, InDesign, Illustrator, Acrobat Pro.
Once I had done that I switched 'file sync' on in the Desktop Application bar.
I noticed that I have three different areas called 'Creative Cloud Files' and one of these folders is called 'Creative Cloud Files Unknown' [see screenshot below].
Does anyone know why there are three separate locations? Which area am I supposed to save my files in so that I can sync them with the cloud? Can I delete the one that says 'unknown' in the file name? I assume that the folder listed in the Favourites Bar is the same place as the 'Creative Cloud Files' folder in my account?

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
We have taken steps to ensure we increase our focus on quality in this area to prevent a recurrence.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]
Again, let me say we are sorry for any inconvenience caused

Creative cloud files and dreamweaver

can i use creative cloud files (cloud storage) to store and access dreamweaver files for 2 computers? Can I access and edit files from computer 1 and then the next day access and edit files from computer 2 and have creative cloud syncronize both computers to the cloud storage?

You cannot access the files stored in the Creative Cloud directly.
What you can use is file syncing. This way any changes you make to files in the Creative Cloud Files folder on your computer are synced up to the Creative Cloud file storage, and then synced back down to the other computer that is also running file syncing.
To use file syncing sign up at the Early Access page here https://creative.adobe.com/earlyaccess.

How can I view my Creative Cloud Files on my iOS device?

Hi All, I recently turned on file sync in my Creative Cloud app, and like the WEB UI overall. I'm considering permanently switching to CC from Dropbox. The one thing I can't seem to find is a CC iOS application. Are we seriously expected to browse our files via mobile device on a browser? There is no app?
Excerpt from Adobe Site:
"Your Adobe Creative Cloud account comes with online storage so that your files are available to you anywhere and on any device or computer. You can preview many creative file types directly in a web browser on your computer, tablet, or smartphone. These file types include: PSD, AI, INDD, JPG, PDF, GIF, PNG, Photoshop Touch, Ideas, and others."
Edit: I just tried using the file explorer via Safari and Chrome on my iPhone 5s and the scrolling is completely broken, I can only see the first few folders, and am unable to scroll down for the rest.

1. I'll make sure to do that
2. The Touch Apps do not help me with the functionality I am looking for.
3. I contacted Adobe Support and received no help, transcript below:
General Info
Chat start time
Jun 9, 2014 1:25:10 PM EST
Chat end time
Jun 9, 2014 2:01:47 PM EST
Duration (actual chatting time)
00:36:37
Operator
Nalini
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Nalini'
Bart: hello?
Nalini: Hello! Welcome to Adobe Customer Service.
Nalini: how can i help you
Bart: Hi, I am trying to access my Creative Cloud files as outlined in http://helpx.adobe.com/creative-cloud/help/sync-files.html via my Apple iPhone but the feature is broken.
Bart: I cannot scroll through my files
Bart: Is there, or will there be a mobile application in order to access these files correctly?
Nalini: okkk
Nalini: give a min
Nalini: which application are you trying to access through your mobile
Bart: Creative Cloud Files
Nalini: hi you wont be able to use this feature on your i phone
Nalini: 'for this you have to use a desktop or laptop
Bart: But you website clearly states that this is available on any mobile device:
Bart: http://helpx.adobe.com/creative-cloud/help/sync-files.html
Nalini: ok let me double check this
Nalini: what is the extension of the file you are trying to view
Bart: I'm not trying to view any files in particular, I am just trying to browse through the files via my device and I cannot even scroll down.
Bart: Navigating through this site via mobile device seems to be broken, I have tried both Safari and Chrome on my iPhone.
Nalini: ok ,,,.
Nalini: do you see a scrol bar or you dont even see a scroll bar
Bart: I can see a scroll bar but the site will only allow me to scroll down 3 or 4 folders, the rest of the folders are cut off and not accessible.
Nalini: ok ...
Nalini: could you please try to scroll with two fingers as it s not the problem with the abobe product
Bart: I have tried with two fingers, it's still not functioning. It a problem with the way the web page was designed to function on a mobile device.
Nalini: its not the problem with adobe product
Bart: Is this the extent of your support?
Nalini: this is not in our support boundry
Bart: So you are telling me that you can access Creative Cloud Files with 5+ folders via iPhone 5s and you are able to scroll and view all folders?
Nalini: adobe product are html 5 supported product
Nalini: so this is not an isue from our end
Nalini: you can once seek help from apple store
Bart: But you have not actually tested it? So you don't know if there is a bug correct?
Nalini: yes but all the adobe product are as i said html 5 suppoted
Nalini: so it will not give you an error in scrolling
Bart: But you have not tested it, so you don't know if there is a bug right?
Bart: There could be a bug in the html but you don't know that do you?
Nalini: taht can be
Nalini: that*
Bart: Ok, well this is the issue I'm reporting
Nalini: okkk..
Nalini: will report this to my managment
Nalini: is there any thing else i may help you with
Bart: I guess not
Nalini: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Syncing Creative Cloud files on different computers

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