Syncing ipad to iTunes error message
I have a new MAC and an older iPad. I initially synced it, but, now it will no longer let me do that. I open the iTunes, can see that the iPad is connected, hit the sync button and then wait. It goes through steps 1 and 2 and then flashes to the step 5 of 5 and I get the following error message:
could not back up the iPad because it is not connected.
Turned off MAC, turned off iPad and still not able to do it getting the same error messages. Any ideas? Thanks
Eject the iPad from iTunes and the Mac, reboot the Mac again and try resetting the iPad by holding down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen. Let go of the buttons and let the iPad start up and then try again.
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If you are constantly Authorizing your Apple ID, the article below will assist with getting that resolved for you.
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Thanks for using Apple Support Communities.
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I don't get the error message anymore, but it's really sort of odd that after step one of sync, it looks as if sync stopped, and then all of a sudden you see step 4 of sync.
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Many thanks.
With those symptoms, I'd try the following document:
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