Syncing problem, iTunes doesn't pick up a device

Hi my brother recently got a 4th generation iPod touch and when he tried to sync the iPod using the usb cord to our computer iTunes didn't  pick up that a device was plugged in however, when i plugged my iPod in to the computer iTunes picked up that a device was there, please help me.

See:
iOS: Device not recognized in iTunes for Windows
What try of iPod does connect? iOS devices  (iPod touch, iPhone and and iPad) uses different drivers that other iPods.
Also, make sure you have iTunes version 10.7 or later on the computer.

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