Syncing problem with Nano on Refurb computer

I have a refurbed Dell desktop with XP, and the latest version of itunes. When I plug in my Nano to the USB port(or any of them for that matter) instead of getting the itunes syncing screen I'm getting a windows screen that says "Ipod service module (32bit) has encountered a problem and needs to close" Then I get a file screen that says Paula's (my wife) Ipo (E:) removable disk, file system Fat 32. There are a couple of file folders showing such as photos, calendar, and a file with a music note on it MetadataNeverindex file 0KB. This is the same screen she got when she plugged in her camera to download pictures to the PC. There is nothing on the menu side of the itunes screen that shows the ipod connected either. However, the ipod says connected. I have never run into this problem with any Ipod on any PC. I'm stumped. Any help would be greatly appreciated

First off, this is an iPhone forum and not an iPod forum.
Second, to remedy your situation, I would suggest removing iTunes completely from the computer following http://support.apple.com/kb/HT1925.
Do not skip a step in this article and then conclude by reinstalling it.

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