Syncing stops on finding purchased items

So I have been looking for a solution for this problem for a while now but i can't seem to find any answers.
Basically every time i sync my iphone 4 into itunes (11.0.1.12) it will sync until it gets to the point where it says "finding purchased items". It then stays at this stage. Also because of this I cannot put any new music onto my iPhone. Most other feed have said something about iBooks and deleting but i dont even have iBooks to start of with...  Any Suggestions?

I have had the same problem however deleting IBooks did not help and I have been messing with this for days...but  I have found something that appears to work (its copying purchased items now, I'm crossing my fingers). 
Try this... after plugging in your Ipad, right-click on the Ipad icon, but instead of choosing "transfer purchases", click on "backup".  When I did this, instead of "looking for purchased items", it immediately started "transferring purchased items from Ipad"... and its been running now for 40 minutes.. (I have a quite a few purchased apps), but its not locking,  and the apps copying... .
hope this helps
Bob

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    Details
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    Purchases
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    Try backing up to iTunes and restoring from that backup

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